My Macbook Pro will no longer recognize my iPod mini...

My iPod mini has worked well for over two years now. I haven't connected it since I downloaded the latest iTunes (7.6.2). I also just dropped it on a relatively hard floor (thin carpet, with tile underneath it). When I picked it up and plugged it in, it showed a folder icon with an exclamation point. It does not seem to be charging and it is not recognized by my computer at all. I tried the the first 4 of the 5 R's and nothing happened. I cannot restore my iPod because my computer won't recognize it, whether in Finder, iTunes or in the iPod updater program. Does anyone know of a way to fix this, or is my iPod broken?

Hi there joe.l,
If I understand correctly your computers DVD/CD drive isn't seeing your install disc to boot from. If it is also not recognized in the OS when you boot, I would recommend the following section of this article to help you out here:
Get help with the slot-loading SuperDrive on your Mac computer
Accepts discs but they don't mount or are automatically ejected
Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
Reset the System Management Controller (SMC).
Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Thank you for using Apple Support Communities.
Regards,
Sterling

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http://support.apple.com/kb/ht3964
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Try resetting the SMC and PRAM
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THE FIX
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Try resetting the SMC and PRAM
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Dear Re_trace,
Don't you feel cheated and conned by this product. I am 50 years old and from what you write I can see you know a lot more about your computer than I do about mine. Additionally I live in southern Africa (in fact I live in one and work in another, neither of which appear on the drop down list when you start looking at asking Apple directly for help) and feel they shouldn't allow people to sell their products here (I bought it in a shop that sells i-Macs etc. - not off a guy on a street corner!)if they can't offer support.
I have just been going from error code to another, losing my music that took me hours and hours to install and catalogue/modify in the library etc. and now I've had enough of it.
Essentially it seems to me we have bought faulty products, and made Apple richer than Microsoft in the process.
I'm turningmy back on this bloody iPod Touch, giving it to my son to see if he has the ability and interest to get it working, and if he hasn't I'm just goinbg to have to sell it to a sucker who also wants to buy into the dream, until he wakes up to the reality of shoddy product. hours in front of a computer screen, a fortune in downloads (here I only have about 5 to 10 kb per second download speed), trawling the internet looking for people than have also suffered at the hands of an obviously fatally-flawed system.where every time Apple just recommends to install the latest version of iTunes.
I for one would rather have my money and my wasted time back............
I know I didn't help, but really I don't have any axe to grind against Apple, it's just that the hype in no way lives up to the reality. Look at all the people begging for anwers to their problems on this web-site! I know the shop in Mozambique won't give me my money back, but Apple should, and if Ford sold cars as reliable as these iPods, they'd be banned from selling them........
Or am I just too old to realie how exciting it is internettingf all over th eplace to try to fix what is actually an inferior Walkman........
Good luck solving your problem, and I hope you think that all the effort you are putting in (and which I have now given up putting in), is worth it.
Hope you solve ht eproblems!
Nick

My Macbook Pro will no longer recognize my iPod mini...

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