My MacBook pro will not authorise... help?

I have a new MacBook Pro, i am trying to sync iTunes form my Desktop mac.
I have authorised my new macbook pro, but every time i go to use a song on iTunes it asks for the authorisation agian, and agian an dover and over...
Any ideas?

Here are some steps to try.
1. Deauthorize, then reauthorize your PC
http://support.apple.com/kb/HT1420
2. Delete the SC Info folder. The entire folder, not just the file. It will get rebuilt the next time you start iTunes. Don't forget to restart your PC, as the article says.
http://support.apple.com/kb/TS1389
3. Get a free single of the week, which has the latest DRM on it, and play a few seconds of it.
Something else that has been suggested, is to delete one of these problem tracks but DO NOT SEND IT TO THE RECYCLE bin. Then re-add it to Itunes and see if it will play. Just do one track to check this out. Nobody has ever posted back to tell me whether this works.
If you still can't get purchases to play, contact iTS support. Apple needs to get this fixed, and the more people who report it the more notice it will get.

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