My MacBook Pro won't come on, it is stuck on the spinning wheel in the opening screen

Hey, I went through the troubleshooting guide and tried all the solutions and non of them works
My question is
What is preferred:
- reinstalling with time machine or sending for service?
Thanks all,

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Hi a,
Try an SMC Reset: http://support.apple.com/kb/HT3964

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https://discussions.apple.com/docs/DOC-1689
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MacBook Pro Won't Come Back On - HELP

Hi,
I'm hoping that somebody out there can help me!
When I turned on my MacBook Pro all that came up was a gray screen with a flashing folder and a question mark. I followed the instructions on the apple website on how to fix it (holding down the option/alt key when turning on etc.) and now it says " OS X Utilities" and gives the following options:
Restore from Time Machine Backup
Reinstall OS X
Get Help Online
Disk Utility
I have tried restoring from time machine backup but nothing happens - it says that it is searching for backups but nothing ever comes up.
I tried reinstalling a new copy of OS X Mountain Lion (even though I had already updated to Yosemite) but when I do that it asks which disk to install it on and then there is no disk to select.
I've tried to follow the information online but I'm worried that I am going to lose all of my documents and files that I have on my computer.
I'm hoping that somebody can please please help me - stress levels are running very high and I'm completely in the dark about what to do. Is my computer completely ruined?

Hi SydneyStudent95,
Thanks for the question. Have you tried performing a Safe Boot?, which is the first step in this resource:
Mac OS X: Gray screen appears during startup - Apple Support
http://support.apple.com/en-us/TS2570
If not, definitely give that a try. If the issue persists, follow the additional steps in the article in order.
- Matt M.

Macbook Pro won't come on

My macbook pro will not start even though the battery is almost full (the battery indicator on the side still works). I was working on the computer when it went off. It was still charging and it was not overheating or acting strangely. I had restarted it earlier in the day, so it hadn't been on for very long. Before the computer went off, it made a low whistling noise and when I looked up, it was off. It's been twenty minutes and I've tried turning it back on but it hasn't worked. Nothing will come on except the battery indicator. It doesn't make any sounds like its overheating or attempting to come on.
My computer is 3 years old and is running on the 10.6.8 version. I haven't spilled any liquid on it, and other than some light scratches on the bottom and top of the computer, it has not sustained any damage. I'm going to try to reset the SMC per Apple's troubleshooting instructions later in the day but I tried it earlier and it didn't work. Any suggestions?? I have a ton of work that I was in the middle of saving when it went off, and I haven't backed my computer up since I left school (2 months ago), so I want to make sure that the hard drive isn't messed up.

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My Macbook Pro won't shut down or restart without forcing shut down. Hangs on grey screen. iTunes not recognizing iPod.

HELP!!!
Here are the specs of my machine:
2011 13.3" MacBook Pro
4 GB Ram/320 GB HD
For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
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I have AppleCare. Should I take my macbook to the genius bar?
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Any feedback would be very much appreciated. :-)
Thank you everyone!!

I have this question too.

Macbook Pro won't start up - Apple logo displays, but NO spinning gear, fans full speed

Hi there,
Not sure what could be causing this - when I start up my Macbook Pro, I get the grey screen, the chime, and the apple logo - but NO spinning gear appears, and after a little while the fans go to full speed. it hangs like this forever.
I recently installed a new 128 GB SSD, which seemed to be working great for awhile, but now I'm having this issue. FYI I also have an OptiBay with a 500GB hard drive in it, but it's not the startup drive, it's only used for media storage.
Any insight would be helpful, thanks!

Hi S,
Try an SMC Reset: http://support.apple.com/kb/HT3964
Boot from install disc (insert disc> restart > immediately hold down the c key and keep holding it until you see “Preparing Installation”) > at first screen select the language and click Continue > click on the Utilities Menu in the menu bar > select Disk Utility > select your HD in the panel on the left side (the name of the HD’s manufacturer and the model number, usually the top item in the list) > look at the bottom of the main window next to S.M.A.R.T. status and see if it says “Verified” (good) or something more ominous like “Failing.”
If S.M.A.R.T. status is "Verified," run Repair Disk > click Repair Disk at bottom of main window. Run this at least twice, and keep running it until it says “appears ok” twice in a row. If that doesn’t happen, you may need a stronger utility (such as DriveGenius, TechToolPro, DiskWarrior) or if the directory is damaged beyond repair, you may need to reinstall the OS, or you may have a damaged HD which will need to be replaced (repair utilities can only repair the directory structure, not the HD itself). When this is finished, quit Disk Utility, quit the installer, and restart. Once booted normally, go to Applications > Utilities > Disk Utility and run Repair Permissions.

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Ever since two days ago when I did a regular systems update of iLife, iWork and a bunch of other updates to my MacBook Pro, the thing wouldn't restart. It gets stuck in the gray screen and no apple symbol shows up.
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Help!!
Thanks,
Lainey

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Early 2011 MacBook Pro won't start: makes clicking noise after power button is held down, but no screen movement and after click, sounds like computer just stops working. Already did a SMC reset, and undid battery to try to run on charger power only. Same result every time. Also, my Apple Care expired 3 days ago. A few weeks ago had to repair a disk using Disk Utility because there was a discrepancy between how much storage was in the drive versus how much was actually being used.

You likely have the problem that many of us 15" and 17" 2011 models are having: a faulty soldering GPU and as discussed here -> https://discussions.apple.com/thread/4766577?tstart=0. It usually, but not always, beings with screen glitches and then gets to the point where the machine will simply not boot.
It's ashamed that you're not longer under AppleCare which would have, at least, got you a new logic board. A new logic board, however, doesn't usually fix the situation - only a BGA Reballing of the GPU seems to have long-lasting fixes.
Read through a few the articles (not all of them!) and make the decision yourself - and then make the decision about whom your going to contact.
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My MacBook pro won't start. It's stuck on the gray screen with the apple logo.

Reinstall OS X:
Reinstall Snow Leopard without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

I was messing around with .kext files in the MacintoshHD and now my MacBook Pro won't start up.

I was messing around with .kext files in the MacintoshHD and moved the system.kext and two others to my desktop and deleted the originals and now the MacBook Pro won't start up. All I get at start up is the apple icon then a bunch of text shows up part of which says Mac OS version: not yet set. then the apple icon turns into the power icon and tells me to turn off the computer. I've tried reinstalling from the install DVD by holding down option when powering on and selecting the install DVD and it just goes to a white screen with the apple icon and stays like that. I didn't have the disk utility on my Mac before this happened because I deleted it to make room on my computer a while ago so I'm not sure if that's why it won't load the install DVD but anyone who knows the solution to this with out going to get it repaired would be greatly appreciated. Thank you!

Never mind my dad just found the original install DVD and that worked. Before I was using an install disc that Apple sent me for another issue I was having, but thanks for replying so quickly and trying to help on this Thanksgiving day!!!

My MacBook Pro won't come on, it is stuck on the spinning wheel in the opening screen

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