My MacBook Pro won't start up please help me

MacBook Pro won't start up what should I do?

Hey eddydamasio,
Thanks for the question. I understand that your MacBook Pro won’t turn on. The following article may help to resolve your issue:
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Note: if you hear a startup chime or the fans running, see this article instead:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/HT1573
Thanks,
Matt M.

Similar Messages

Help! My Macbook Pro won't start up! Help me ASAP? Thanks

My MacBook Pro Starts up however I'm only stuck at a page with grey back ground, an apple logo and a loading bar it looks like this. Can Someone please please help me because I have a trip coming this Friday. Thanks:)

Hey there Jesstasmin,
I see that you are getting a gray screen upon startup of your Mac. I have an article that will help you address and troubleshoot this issue effectively:
Mac OS X: Gray screen appears during startup - Apple Support
http://support.apple.com/en-us/ts2570
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

MacBook Pro Problems at Start Up: Please Help!!

Hellos and Saluations,
Lads and gents: I first want to say what a brilliant board you all have here. Congrats to the admins and mods for a splendid job!
My new friends, I have a MacBook Pro (Intel) that I purchased a little over 1 year ago. I was still running Tiger when, about 6 weeks ago, upon opening the book, I started getting a gray screen that would stay there for a few seconds, then allowing me to start working. Fast forward to 4 weeks ago. The same thing happened, but it got stuck on the gray screen. The next morning it had the same symptoms, but eventually after messing with the mouse pad it came back on. Unfortunately, today it's doing the same thing, and it's stuck on gray.
Being a noob to this forum doesn't make me a board noob in general. I did some searches on this and have tried a number of things from other thread suggestions.
Things I've tried:
A. At start up, holding the Option, Apple, P, R buttons.
B. At start up, holding the Shift button
C. At start up, holding the C button (this produced an audible sound only)
D. There is no Apple icon on the screen, just gray/blue
E. There is no spinning wheel of death
F. I haven't spilled any liquid on it, nor dropped it
A couple of weeks ago, I took the computer to the Apple store. They ran a stress test and tried to replicate the issue, but couldn't. I was advised that they determined the issue to not be hardware/hard drive related; but that the problem was most likely software based. At this time I took the opportunity to upgrade to Leopard. For a little over a week the book was good to go -- no issues at start up. However, not even a week later, when I returned home from work the issue reared it's ugly head again. After a couple attempts at hard shut downs I gave up. The next morning, same thing except that it eventually came back on...
Fast forward to last night.. the MacBook Pro has been on the gray/bluish/greenish screen for close to 24 hours now. I've tried re-booting several times now; pulling the battery then restarting, restarting in safe mode, letting the battery go completely dead then powering up after plugging it in, etc. NOTHING works...
This really fails. The book is only 14 months old and only used for a couple of hours/day. The "genius" at the Apple store advised me that this issue isn't hardware related, but I'm beginning to think that it's a video card issue, which, if I'm not mistaken, is incorporated into the motherboard -- making it a hardware issue. I'm gonna be hells p!ssed if they tell me it's the video card or the screen. Both will be stoopid expensive and, after only 14 months of light use, very very disappointing to their quality.
Anyways, sorry if this is long winded, but I don't know any other way of explaining..
Thanks in advance for any help that people can provide! Again, great forum too!
Darren

So yea. Just returned from the Apple store. They've deduced that the culprit to this issue is my video card. Whilst they were diagnosing the problem, I let the genius know that this is my first Mac product; that I run an international mail order business with 45 windows based pc's; that this book was somewhat of a trial to determine whether or not we would switch to Mac for our network; that we have a deal with Dell on the table to provide us with all new Dell computers; and finally that, given this catastrophic qc failure, we would more than likely be going with Dell (depending on if Apple was going to take care of me on this or not).
Apparently this got through to the genius, as he advised me that, given the book was only 1 month out of warranty, they would be replacing the motherboard pro-bono. This was greatly appreciated by me (and my company) and we will be in talks with Apple to have them provide us with our new network. This whole ordeal, while somewhat insignificant to the overall day-to-day issues of my life, still had me rather concerned about the quality control, and especially customer service of Apple/Mac. I have a new found positive outlook on their service at this time and will report my dealings on all of the international forums that my company is a prominent member/vendor on.
Last,I will continue to update this as it still offers to add to the comprehensive knowledge base of MacBook issues and Apple customer service.
Darren

MacBook Pro won't Startup! Please Help!!

I installed 2 softwares this morning, "USB Screen Lock" and " Logonkey". Both allow u to unlock your mac with a usb drive. After installing USB screen lock i tested it out, put my computer to sleep and then came back a few hours later to test out Logonkey. After downloading the free version on their website and installing it, it requierd a restart. When my mac was turning on, it got stuck after showing the Apple logo. All i see is a gray screen with a spinning circle that comes and goes after a couple of seconds. This same thing keeps repeating for hours. I dont know if it's related to one of the softwares or not. I tried to Safe Boot it but it didnt make any difference. Also reseted the NVRAM/PRAM thingy but it didnt make any difference either.
Please help!! :(

You need to reinstall Lion. If that doesn't help, then there's a deeper problem that could or could not be related to the software you installed.
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

My dictation on my macbook pro won't work. Please help.

Hello, every time i press the "fn" key twice, it is supposed to let me speak. Instead, it just beeps. how can i fix this?

ok, i recentley purchased one and this same thing happened, either its the charger, or the battery, but they said that to me when i took mine in. turns out they had to replace the battery,magsafe port,and the mother board:(, it took 2 weeks, get in into a store QUICK!!!!!! goodluck, but itl be free

HT1379 Guys please help? My MacBook Pro won't start up. I have tried the resetting Mac's PRAM and NVRAM procedure with no success. All I see is just the black or grey screen although I hear the drive running.

Guys please help? My MacBook Pro won't start up. I have tried the resetting Mac's PRAM and NVRAM procedure with no success. All I see is just the black or grey screen although I hear the drive running.

Hold shift key down while booting should get you in
go through this list and get back with me
Step by Step to fix your Mac

My Macbook Pro won't start up. All I get is a grey screen showing a grey folder bearing a question mark. Help please!

My Macbook Pro won't start up. All I get is a grey screen showing a grey folder bearing a question mark. Help please!

The folder with the question mark indicates that the machine is unable to find a bootable volume on startup. This is typically caused by one of three things:
1.) The internal HD has failed or is failing and needs to be replaced
2.) There is significant directory damage to the volume that requires repairing in order to boot
3.) Some other internal component failure between the HD and logic board
I'd ranked them in the order that is most common (from my personal experience). Boot to the OS X Recovery tool and attempt to repair the startup volume. If that fails or the drive is not detected it's usually a tell tale sign of a failed HD.

My MacBook pro won't start. It is frozen on the gray screen with the apple. Please help?

My MacBook pro won't start. It's stuck on the gray screen with the apple logo.

Reinstall OS X:
Reinstall Snow Leopard without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

Macbook Pro won't start properly... keeps restarting without chime!

Macbook Pro won't start properly... keeps restarting without chime!
Late 2007 Macbook pro. OS upgrade worked great for me.
I have had this problem on and off for a month or so. I simply cannot figure out what the issue is. I have tried poerup with and without AC power and with/without battery installed.
Starting in Safe mode does not help.
Trying to start with a disk does not help.
It sort of seems like it might be an internal power issue or GPU issue.
It also feels sort of like a software compatibility issue since my Macbook Pro gets reallly slugish for no apparent reason sometimes and IU have to restart.
I have three different anti-virus programs so I doubt it is a virus issue.
I noticed all this start after I did a Mountain Lion upgrade and then tried to start up VMware Fusion. Fusion seemed to just bog down the computer horribly but did not cause a system crash.
I need to edit an important sequence on Final Cut Pro and don't want it to freeze me out!
Anyone who has had this problem and resolved it please let me know
God bless

Systematically run through this list of fixes.
..Step by Step to fix your Mac
If it doesnt chine it doesn't mean much, the mute could be on or you installed a anti-chime software.

My 2009 2.26Ghz MacBook Pro won't start up

My 2009 2.26Ghz MacBook Pro won't start up. I know it's not the HDD because I replaced it with the old one I had in it and it did the same thing. I also know it isn't the HDD because I can boot of of it when I attatch it via an external HDD enclosure. It sometimes turns on if I let it sit for 30 minutes and if it does turn on it works perfectly and has no symptoms until I close it then it freezes up when I wake it up and I have to hard restart it but it doesn't restart then. It seems to do this more so if I close it then move it (put it in my bag and go to school). It's getting me really upset cause if it's my motherboard it's $600 to replace (almost not worth replacing except I don't have $1400 for a new MBP) please give any advice. I thought about buying the data doubler by OWC but that would be a last resort. I upgraded the ram to 8gb, 1333mhz (I know it uses 1066Mhz but I couldn't find any where I live so I put in 1333mhz ram expecting it to underclock to 1066 which it seems to have done that with no issue to my knowledge just thought I'd add that in case though.

Sluggish could be due to not enough ram for what you want to do.
Keep working with it, you may need to put more ram in, but go for the stuff that meets the specs.
A much liked source on here is OWC, http:www.macsales.com you only have to look up your machine to get exactly the right stuff.
Get back with how it is working, would like to hear more.

Attn: macbook pro won't start up past grey screen NO MATTER WHAT

my macbook pro won't start up past the grey screen, NO MATTER WHAT I DO. i've searched all the discussions on this, and NOTHING WORKS. nothing caused this either - i was just browing the internet and using ichat, and my computer shut down, and that is when this started.
I am EXTREMELY disappointed with this bullstein. My computer works great, etc., and I support mac and apple to the nth degree, but then some stupid crap like this happens and I can't use my computer at all. I have to use my sister's **** ibook g3 to even do this.
PLEASE HELP. do NOT post what you have already posted in the other discussions, and i've already been welcomed to the boards. I can't go to an apple store because i'm on vacation in new mexico for the summer, and there no stores anywhere near here. is there any real advice around here? I need to use my computer. That is why I spent close to $4,000 for it with upgrades and software.

where can i get an install disc for the macbook pro?
You really need to use the one that came with your MBP. If you don't have it, a retail Tiger OS X disc should work.
also, could an archive/install potentially free up some harddrive space on my computer?
No, it will actually use more space, so you will need at least 6G of free space. To clean your hard drive, use WhatSize.
WhatSize >>
-Bmer
Mac Owners Support Group
Join Us @ MacOSG.com
iTunes: MacOSG Podcast
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TS2570 My MacBook Pro won't start up.only gray screen

Hi there,
My MacBook Pro won't start it show only gray screen (with apple logo )
And I have tried these solutions none of them worked
1/ Reset PRAM and NVRAM
2/ Restart in safe mode
3/Run Disk Utility in Single User Mode
After I tried third option it shutdown by itself
Please I need data inside the laptop , i have no backup
what should I do ?
I need some kind of solution does not contain formatting or deleting my data
Thank you in advance

..Step by Step to fix your Mac
Create a data recovery/undelete external boot drive
My computer is not working, is my personal data lost?

Installed Yosemite...now my MacBook pro won't start up. Keep showing "Kernel Panic!" HELP!

installed Yosemite and now my MacBook pro won't start up. Keeps showing "kernel panic"
PLEASE HELP ME!

If you can't start up and log in in the usual way, try in safe mode.
During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Log in as an administrator to carry out these instructions. If you have only one account, you are the administrator.
☞ If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
Safe mode is slower than normal, and some things won’t work at all.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode.
If you're able to log in, launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.

I was messing around with .kext files in the MacintoshHD and now my MacBook Pro won't start up.

I was messing around with .kext files in the MacintoshHD and moved the system.kext and two others to my desktop and deleted the originals and now the MacBook Pro won't start up. All I get at start up is the apple icon then a bunch of text shows up part of which says Mac OS version: not yet set. then the apple icon turns into the power icon and tells me to turn off the computer. I've tried reinstalling from the install DVD by holding down option when powering on and selecting the install DVD and it just goes to a white screen with the apple icon and stays like that. I didn't have the disk utility on my Mac before this happened because I deleted it to make room on my computer a while ago so I'm not sure if that's why it won't load the install DVD but anyone who knows the solution to this with out going to get it repaired would be greatly appreciated. Thank you!

Never mind my dad just found the original install DVD and that worked. Before I was using an install disc that Apple sent me for another issue I was having, but thanks for replying so quickly and trying to help on this Thanksgiving day!!!

Hi! My MacBook Pro won't start! HELP !!!

Hi! My MacBook Pro won't start! I have tried everything I can think of like Safe Mode (doesn't work), Recovery (does not find Recovery Drive), Booting with OS Snow Leopard Cd (doesn't work)...
I have really no clue about what to do now... I paid quite a lot of money for this computer and am pretty short of money nowadays! Would like to repair with help rather than having to take it to Apple Store.
Has anyone had this same problem?
All I get is white screen + grey Apple and spinning grey disk... it's 100% frustrating! Any help would be more than welcome since I think i've tried EVERY SUGGESTION on this Support Center and Youtube videos...
This MBP is from 2011, runs on OS X 10.6.8
I tried booting with OS X Snow Leopard CD, it didn't work! (my cd player works! recognizes the Snow Leopard CD, but then never opens it... goes back forever to the with screen + apple and spinning disk)
I don't care about the content, it's OK if i lose all DATA... I just want to bring this Mac BACK TO LIFE!
When i run coomand on root# fsck -fy --> RESULT = my HD was checked and seems to be FINE!
Thanks

Please make a Genius Appointment and take it in for service.

My MacBook Pro won't start up please help me

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