My MacBook Pro won't start up.  What do I do?

My MacBook Pro won't start up.  What do I do?

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
     computer and after the chime press and hold down the OPTION key until the boot manager
     screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
     Reinstall the 10.9.3 update: OS X Mavericks 10.9.3 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.3 update: OS X Mavericks 10.9.3 Update (Combo).

Similar Messages

  • My MacBook Pro won't start. What do I do?

    I press The power on button and The screen Lights  up and the Apple logo appears. The little circle at th center of the screen begins to rotate. I wait and wait and nothing else happening. What's wrong?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
    Step 8
    This step applies only to a Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • My MacBook Pro won't start up please help me

    MacBook Pro won't start up what should I do?

    Hey eddydamasio,
    Thanks for the question. I understand that your MacBook Pro won’t turn on. The following article may help to resolve your issue:
    Troubleshooting: My computer won't turn on
    http://support.apple.com/kb/TS1367
    Note: if you hear a startup chime or the fans running, see this article instead:
    Apple computers: Troubleshooting issues with video on internal or external displays
    http://support.apple.com/kb/HT1573
    Thanks,
    Matt M.

  • Attn: macbook pro won't start up past grey screen NO MATTER WHAT

    my macbook pro won't start up past the grey screen, NO MATTER WHAT I DO. i've searched all the discussions on this, and NOTHING WORKS. nothing caused this either - i was just browing the internet and using ichat, and my computer shut down, and that is when this started.
    I am EXTREMELY disappointed with this bullstein. My computer works great, etc., and I support mac and apple to the nth degree, but then some stupid crap like this happens and I can't use my computer at all. I have to use my sister's **** ibook g3 to even do this.
    PLEASE HELP. do NOT post what you have already posted in the other discussions, and i've already been welcomed to the boards. I can't go to an apple store because i'm on vacation in new mexico for the summer, and there no stores anywhere near here. is there any real advice around here? I need to use my computer. That is why I spent close to $4,000 for it with upgrades and software.

    where can i get an install disc for the macbook pro?
    You really need to use the one that came with your MBP. If you don't have it, a retail Tiger OS X disc should work.
    also, could an archive/install potentially free up some harddrive space on my computer?
    No, it will actually use more space, so you will need at least 6G of free space. To clean your hard drive, use WhatSize.
    WhatSize >>
    -Bmer
    Mac Owners Support Group
    Join Us @ MacOSG.com
    iTunes: MacOSG Podcast
     An Apple User Group 

  • 17" Macbook Pro won't start at all.  I shut it down last night at 80% and now there is only black screen, no light, no sound.  What to do?

    My 17" Macbook Pro won't start at all.  I shut it down last night at 80% and today I get only a black screen with no sound, no light, nothing.  The power cord light does show orange when plugged in.  I don't know exactly which OS it is. It's model # A1286. I've tried all the tips about holding down different keys to no avail.  Anyother ideas?  (The serial # is w8******agu if that helps.)  Many thanks.
    <Edited By Host>

    I had the exact same issue...  Macbook Pro late 2008 with Core2Duo.  Went to all the steps suggested in the knowledge base, tried to reset the SMC, but to no avail.   Took it to the Macstore in Mexico, the wanted to replace logic board for $800....  Finally, I sent it to a logic board repair service, where they "fixed"  the logic board for $200.  It worked perfectly for 4 months, then happened again   
    Any ideas??  I would appreciate any help!!!!!

  • Hi! My MacBook Pro won't start! HELP !!!

    Hi! My MacBook Pro won't start! I have tried everything I can think of like Safe Mode (doesn't work), Recovery (does not find Recovery Drive), Booting with OS Snow Leopard Cd (doesn't work)...
    I have really no clue about what to do now... I paid quite a lot of money for this computer and am pretty short of money nowadays! Would like to repair with help rather than having to take it to Apple Store.
    Has anyone had this same problem? 
    All I get is white screen + grey Apple and spinning grey disk...  it's 100% frustrating! Any help would be more than welcome since I think i've tried EVERY SUGGESTION on this Support Center and Youtube videos...
    This MBP is from 2011, runs on OS X 10.6.8
    I tried booting with OS X Snow Leopard CD, it didn't work!  (my cd player works! recognizes the Snow Leopard CD, but then never opens it... goes back forever to the with screen + apple and spinning disk)
    I don't care about the content, it's OK if i lose all DATA... I just want to bring this Mac BACK TO LIFE!
    When i run coomand on root# fsck -fy  --> RESULT = my HD was checked and seems to be FINE!
    Thanks

    Please make a Genius Appointment and take it in for service.

  • MacBook Pro won't start after changing access rights

    I did something very wrong. Unfortunately I changed the access rights of Macintosh HD for "everyone" to none.
    Result, my MacBook Pro won't start anymore.
    Already tried the installation disk, reset password for root and users. No result.
    Help program "check acces rigths". Didn't work either.
    How do I reset the access rights of Macintosh HD?

    https://discussions.apple.com/docs/DOC-2240
    The first solution is what you're looking for.

  • Macbook Pro won't start properly... keeps restarting without chime!

    Macbook Pro won't start properly... keeps restarting without chime!
    Late 2007 Macbook pro.  OS upgrade worked great for me.
    I have had this problem on and off for a month or so.  I simply cannot figure out what the issue is.  I have tried poerup with and without AC power and with/without battery installed.
    Starting in Safe mode does not help.
    Trying to start with a disk does not help.
    It sort of seems like it might be an internal power issue or GPU issue.
    It also feels sort of like a software compatibility issue since my Macbook Pro gets reallly slugish for no apparent reason sometimes and IU have to restart.
    I have three different anti-virus programs so I doubt it is a virus issue.
    I noticed all this start after I did a Mountain Lion upgrade and then tried to start up VMware Fusion.  Fusion seemed to just bog down the computer horribly but did not cause a system crash.
    I need to edit an important sequence on Final Cut Pro and don't want it to freeze me out!
    Anyone who has had this problem and resolved it please let me know 
    God bless 

    Systematically run through this list of fixes.
    ..Step by Step to fix your Mac
    If it doesnt chine it doesn't mean much, the mute could be on or you installed a anti-chime software.

  • My 2009 2.26Ghz MacBook Pro won't start up

    My 2009 2.26Ghz MacBook Pro won't start up. I know it's not the HDD because I replaced it with the old one I had in it and it did the same thing. I also know it isn't the HDD because I can boot of of it when I attatch it via an external HDD enclosure. It sometimes turns on if I let it sit for 30 minutes and if it does turn on it works perfectly and has no symptoms until I close it then it freezes up when I wake it up and I have to hard restart it but it doesn't restart then. It seems to do this more so if I close it then move it (put it in my bag and go to school). It's getting me really upset cause if it's my motherboard it's $600 to replace (almost not worth replacing except I don't have $1400 for a new MBP) please give any advice. I thought about buying the data doubler by OWC but that would be a last resort. I upgraded the ram to 8gb, 1333mhz (I know it uses 1066Mhz but I couldn't find any where I live so I put in 1333mhz ram expecting it to underclock to 1066 which it seems to have done that with no issue to my knowledge just thought I'd add that in case though.

    Sluggish could be due to not enough ram for what you want to do.
    Keep working with it, you may need to put more ram in, but go for the stuff that meets the specs.
    A much liked source on here is OWC, http:www.macsales.com you only have to look up your machine to get exactly the right stuff.
    Get back with how it is working, would like to hear more.

  • Macbook Pro won't start-up (black screen)

    Hello,
    I'm having some problems with starting my Macbook Pro
    specs of my macbook pro are here: http://support.apple.com/kb/SP13 (15,4 inch 2,2 ghz)
    My macbook pro won't start up anymore, i press the start-up button, it makes the 'krie'-sound then the vans start spinning slowly and then he get's quiet. (screen stays black and the light at the mousepad is on).
    I tried:
    -Connect it to power and wait 15 min. then try again -> same result
    - hardware test (installation disc 1 and then press d) -> screen stays black but the disc starts spinning
    - pram-reset, -> same result
    the only thing i didn't do is check if my ram-sticks are still in position (i never bought new ram, but maybe it started to get loose)
    what to do?
    Message was edited by: Klapschaats

    Just google Nvidia 8600m, and problem, or oh god my screen is dead, and see what comes up.
    Once again, if you have a Macbook Pro from mid-late 2007, chances are you have a bad chip. They will replace your logic board, with another bad chip, which may or may not go bad. It's an obvious issue, Nvidia admits they have a problem, and Apple is just going to quietly resolve individual problems.
    If your computer turns on but the screen doesn't, it's about 99% likely it's the GPU. Go ahead and let Apple replace it. Oh, and if you have a MBP from that time period and don't have apple care. GET IT NOW. You will most likely have a Black Screen Of Death at some point, and Apple care is cheaper than the repair (which may or may not work). Some people have gone though three logic boards. Good luck.
    <Edited by Moderator>

  • TS2570 My MacBook Pro won't start up.only gray screen

    Hi there,
    My MacBook Pro won't start it show only gray screen (with apple logo )
    And I have tried these solutions none of them worked
    1/ Reset PRAM and NVRAM
    2/ Restart in safe mode
    3/Run Disk Utility in Single User Mode
    After I tried third option it shutdown by itself
    Please I need data inside the laptop , i have no backup
    what should I do ?
    I need some kind of solution does not contain formatting or deleting my data
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    ..Step by Step to fix your Mac
    Create a data recovery/undelete external boot drive
    My computer is not working, is my personal data lost?

  • My MacBook Pro won't start it just goes beep beep beep when I press the power button

    My MacBook Pro won't start it just goes beep beep beep when I press the power button

    Hi Csound1,
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  • I was messing around with .kext files in the MacintoshHD and now my MacBook Pro won't start up.

    I was messing around with .kext files in the MacintoshHD and moved the system.kext and two others to my desktop and deleted the originals and now the MacBook Pro won't start up. All I get at start up is the apple icon then a bunch of text shows up part of which says Mac OS version: not yet set. then the apple icon turns into the power icon and tells me to turn off the computer. I've tried reinstalling from the install DVD by holding down option when powering on and selecting the install DVD and it just goes to a white screen with the apple icon and stays like that. I didn't have the disk utility on my Mac before this happened because I deleted it to make room on my computer a while ago so I'm not sure if that's why it won't load the install DVD but anyone who knows the solution to this with out going to get it repaired would be greatly appreciated. Thank you!

    Never mind my dad just found the original install DVD and that worked. Before I was using an install disc that Apple sent me for another issue I was having, but thanks for replying so quickly and trying to help on this Thanksgiving day!!!

  • Spilled liquid on MacBook Pro - won't start - any suggestions?

    spilled liquid on MacBook Pro - won't start - any suggestions?

    Thank you both for your responses! I watched a video on how to remove the hard drive - special tork(?) screwdriver and too many steps for me to feel confident about doing it myself, so I took the computer to an Apple Store - and thank God, the hard drive appeared undamaged - they are transferring the data to a new Macbook Pro. The loss of data was the scariest part, so I am breathing again!
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    Try resetting the SMC.
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