My Macbook quits when loading but I can get it to boot up if I hold down the "On" button.

In addition, it also quits when in operation for no reason and occasionally the prompt to shut down appears. The machine is four years old and the battery life isn't great anymore.
Bernadette.

You broke your phone by dropping it.  What do you want us to tell you?  Get it fixed or buy a new phone.

Similar Messages

  • My Macbook showed a grey box with numerous languages telling me that I needed to hold down the power button to turn it off.

    Here is the error log, can anyone tell me what the issue was?  I am going to be putting a new harddrive in, and adding 2GB RAM in the place of one of the 1GB. I don't want to do that if there is some other problem I need to fix. Running newest version of Snow Leopard, cannot put in enough RAM to run Lion. iLife '11 is installed, I noticed the computer runs a little slower ever since then. Thanks for the help.
    Sun Oct  9 10:30:16 2011
    panic(cpu 1 caller 0x28fc2e): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x0, NMIPI acks: orig: 0x0, now: 0x0"@/SourceCache/xnu/xnu-1504.15.3/osfmk/i386/pmap.c:3572
    Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
    0x2f4aba58 : 0x21b837 (0x5dd7fc 0x2f4aba8c 0x223ce1 0x0)
    0x2f4abaa8 : 0x28fc2e (0x59a47c 0x0 0x0 0x0)
    0x2f4abb18 : 0x292e96 (0x54a00e8 0x1cc68000 0x0 0xe24d08)
    0x2f4abbc8 : 0x26fcf0 (0x6451a 0x5 0x2f4abc78 0x235975)
    0x2f4abc38 : 0x270316 (0x9337378 0x0 0x0 0x10b000)
    0x2f4abc98 : 0x2626fb (0x9337378 0x0 0x0 0x10b000)
    0x2f4abd88 : 0x283696 (0x54ab47c 0x4a0da000 0x1 0x10b000)
    0x2f4abe08 : 0x243d3f (0x54ab47c 0x4a0da000 0x1 0x10b000)
    0x2f4abe58 : 0x21dbe5 (0x68c8884 0x579b998 0x1fab38 0xa07)
    0x2f4abe98 : 0x210a86 (0x68c8800 0x0 0x4cb31c0 0x6b9c850)
    0x2f4abef8 : 0x216f84 (0x68c8800 0x0 0x0 0x0)
    0x2f4abf78 : 0x295c57 (0x5ad26c8 0x0 0x0 0x0)
    0x2f4abfc8 : 0x2a256d (0x5ad26c4 0x0 0x10 0x5ad40a0)
    BSD process name corresponding to current thread: firefox-bin
    Mac OS version:
    10K549
    Kernel version:
    Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
    System model name: MacBook2,1 (Mac-F4208CAA)
    System uptime in nanoseconds: 146797816685136
    unloaded kexts:
    com.apple.iokit.IOUSBMassStorageClass    2.6.7 (addr 0x35aaa000, size 0x49152) - last unloaded 76518010352797
    loaded kexts:
    com.symantec.kext.SymEvent2    10.1.0 - last loaded 76200365016186
    com.parallels.kext.prl_vnic    5.0 9376.600588
    com.parallels.kext.prl_netbridge    5.0 9376.600588
    com.parallels.kext.prl_usb_connect    5.0 9376.600588
    com.parallels.kext.prl_hid_hook    5.0 9376.600588
    com.parallels.kext.prl_hypervisor    5.0 9376.600588
    com.apple.filesystems.autofs    2.1.0
    com.apple.driver.AppleHDA    2.0.5f14
    com.apple.driver.AppleUpstreamUserClient    3.5.7
    com.apple.driver.AppleMCCSControl    1.0.20
    com.apple.driver.SMCMotionSensor    3.0.1d2
    com.apple.driver.AudioAUUC    1.57
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AudioIPCDriver    1.1.6
    com.apple.driver.AirPort.Atheros21    425.14.7
    com.apple.driver.AppleIntelMeromProfile    19
    com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0a1
    com.apple.driver.AppleLPC    1.5.1
    com.apple.driver.AppleIntelGMA950    6.3.6
    com.apple.driver.AppleIntelIntegratedFramebuffer    6.3.6
    com.apple.driver.AppleBacklight    170.0.46
    com.apple.driver.AppleIRController    303.8
    com.apple.driver.AppleUSBTrackpad    201.6
    com.apple.driver.AppleUSBTCKeyEventDriver    201.6
    com.apple.driver.AppleUSBTCKeyboard    201.6
    com.apple.iokit.SCSITaskUserClient    2.6.8
    com.apple.driver.AppleUSBHub    4.2.4
    com.apple.BootCache    31.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.driver.AppleUSBEHCI    4.2.4
    com.apple.iokit.IOAHCIBlockStorage    1.6.4
    com.apple.iokit.AppleYukon2    3.2.1b1
    com.apple.driver.AppleFWOHCI    4.7.3
    com.apple.driver.AppleAHCIPort    2.1.7
    com.apple.driver.AppleIntelPIIXATA    2.5.1
    com.apple.driver.AppleUSBUHCI    4.2.0
    com.apple.driver.AppleSmartBatteryManager    160.0.0
    com.apple.driver.AppleEFINVRAM    1.4.0
    com.apple.driver.AppleRTC    1.3.1
    com.apple.driver.AppleHPET    1.5
    com.apple.driver.AppleACPIButtons    1.3.6
    com.apple.driver.AppleSMBIOS    1.7
    com.apple.driver.AppleACPIEC    1.3.6
    com.apple.driver.AppleAPIC    1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0
    com.apple.security.sandbox    1
    com.apple.security.quarantine    0
    com.apple.nke.applicationfirewall    2.1.12
    com.apple.driver.AppleIntelCPUPowerManagement    142.6.0
    com.apple.driver.DspFuncLib    2.0.5f14
    com.apple.driver.AppleProfileReadCounterAction    17
    com.apple.driver.AppleProfileTimestampAction    10
    com.apple.driver.AppleProfileThreadInfoAction    14
    com.apple.driver.AppleProfileRegisterStateAction    10
    com.apple.driver.AppleProfileKEventAction    10
    com.apple.driver.AppleProfileCallstackAction    20
    com.apple.iokit.IOFireWireIP    2.0.3
    com.apple.iokit.IOSurface    74.2
    com.apple.iokit.IOBluetoothSerialManager    2.4.5f3
    com.apple.iokit.IOSerialFamily    10.0.3
    com.apple.iokit.IOAudioFamily    1.8.3fc2
    com.apple.kext.OSvKernDSPLib    1.3
    com.apple.driver.AppleHDAController    2.0.5f14
    com.apple.iokit.IOHDAFamily    2.0.5f14
    com.apple.iokit.IO80211Family    320.1
    com.apple.iokit.AppleProfileFamily    41
    com.apple.driver.AppleSMC    3.1.0d5
    com.apple.driver.IOPlatformPluginFamily    4.7.0a1
    com.apple.driver.AppleBacklightExpert    1.0.1
    com.apple.iokit.IONDRVSupport    2.2
    com.apple.iokit.IOGraphicsFamily    2.2
    com.apple.driver.CSRUSBBluetoothHCIController    2.4.5f3
    com.apple.driver.AppleUSBBluetoothHCIController    2.4.5f3
    com.apple.iokit.IOBluetoothFamily    2.4.5f3
    com.apple.driver.AppleUSBMergeNub    4.2.4
    com.apple.iokit.IOUSBHIDDriver    4.2.0
    com.apple.driver.AppleUSBComposite    3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.8
    com.apple.iokit.IOBDStorageFamily    1.6
    com.apple.iokit.IODVDStorageFamily    1.6
    com.apple.iokit.IOCDStorageFamily    1.6.1
    com.apple.iokit.IOUSBUserClient    4.2.4
    com.apple.driver.XsanFilter    402.1
    com.apple.iokit.IOATAPIProtocolTransport    2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.8
    com.apple.iokit.IONetworkingFamily    1.10
    com.apple.iokit.IOFireWireFamily    4.2.6
    com.apple.iokit.IOAHCIFamily    2.0.6
    com.apple.iokit.IOATAFamily    2.5.1
    com.apple.iokit.IOUSBFamily    4.2.4
    com.apple.driver.AppleEFIRuntime    1.4.0
    com.apple.iokit.IOHIDFamily    1.6.6
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    6
    com.apple.driver.DiskImages    289
    com.apple.iokit.IOStorageFamily    1.6.3
    com.apple.driver.AppleACPIPlatform    1.3.6
    com.apple.iokit.IOPCIFamily    2.6.5
    com.apple.iokit.IOACPIFamily    1.3.0

    Don't know. But if it happens again, book an appointment with a Genius at an Apple store.
    If you can take a photo of it when it happens even better, because it can be difficult to re-create the problem in their presence.

  • I can't turn on my MacBook Air despite trying to hold down the power button and using the SMC method. BTW my battery charger lights up to a green when plugged into the laptop.

    I can't turn on my MacBook Air despite trying to hold down the power button and using the SMC method. BTW my battery charger lights up to a green when plugged into the laptop.

    Hello cass528,
    I would be concerned too if my MacBook Air would not power on.  I recommend following the steps in this article when experiencing an issue like this:
    Troubleshooting: My computer won't turn on
    http://support.apple.com/kb/TS1367
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I have an iPhone 4 and want to be able to send photos via ams. I hold down the copy button on the picture but when I go to paste it in the text of a message it won't paste. Any ideas on this please.Thanks

    I have an iPhone 4 and want to be able to send photos via sms. I hold down the copy button on the picture but when I go to paste it in the text of a message it won't paste. Any ideas on this please??Thanks

    No phone can send photos via SMS. You would need MMS (or iMessage or a 3rd party app such as WhatsApp). SMS messages are limited to 160 characters of text only.

  • My macbook pro (August 2010) keeps freezing when apple mail starts up. This happens every 2nd time I turn on my Macbook Pro. This forces me to hold down the power button to restart my Macbook Pro. Does anyone else experience this, and is there a fix? Thx

    My macbook pro (August 2010) keeps freezing when apple mail starts up. This happens every 2nd time I turn on my Macbook Pro. This forces me to hold down the power button to restart my Macbook Pro. Does anyone else experience this, and is there a fix? Thx.
    since upgrading to OS lion, my mac book pro (2010 August) keeps freezing (non responsive, requires restart) when i turn on my mac and the system is trying to open apple mail. while apple mail is attempting to collect new mail, the macbook pro freezes. this happens every 2nd time i try to start up my computer. this only started happening after i upgraded to OS lion. please let me know what I need to do to fix this. being forced to restart every 2nd time i turn on my macbook pro has been very frustrating. not sure if apple mail is also the cause of my macbook pro for being very slow during start-up (on the occasion the computer doesn't freeze).

    I am having similar 'freezing' problems with many programs (Mail, Safari, iTunes, etc.). I have done a clean install of Lion instead of an upgrade when it came out. Perhaps something went wrong with my install? I'm thinking about wiping and reinstalling.

  • My ipad is password protected and i can't remember the password.  when I try to restore it, the itunes restore plugin screen will not appear on my ipad.  I have tried to shut down, plug in, and hold down the home button method and get nothing.

    my ipad is password protected and i can't remember the password.  when I try to restore it, the itunes restore plugin screen will not appear on my ipad.  I have tried to shut down, plug in, and hold down the home button method and only get the password screen again on the iPad.  Any suggestions??

    tried all that and was looking good with new software etc downloaded and then got a message in iTunes."we're sorry we are unable to conitue with your activation at this time etc " tried process again and got to the same message. iPAD still has the connect to it tunes screen ..any suggestions?

  • HT1320 Hello! My name is Ed. I'm having trouble with my Ipod classic, it keep freezing up on me and i can't unfreeze my Ipod. I hold down the menu button on the wheel and still won't do anything. All my Ipod classic do this. But my Ipod Touch, I don't hav

    Hello, my name is Ed. I'm with all my Ipod, I have (4) they all keep freezing up on me when I play my devices. But my Ipod Touch I don't have this problem. On my classic I'll hold down menu botton on the wheel. But thing happen, I'm tired of letting battery go dead and recharge it, just to freeze up again. I made it work one time by holding down the menu button. That's  about it. I need help.
    Ed Shelton
    PS I don't know operation system on my ipod classic, but on my mac book pro i am using (11.0.2) my mac os x (10.6.8). So, I try to take a quess at my os my classic

    Holding down the center/select button and the menu button will reboot your ipod. See if that helps. Also, I'd recommend something else- I had nothing but trouble with my ipod classic until I spent $20 to get Mac OS Mountain Lion. It did what you said and sometimes wouldnt play, or wouldnt power on...
    Try rebooting your ipod and let me know what happens and maybe in the future obtain Mountain Lion to aide your ipod in functionality.
    Good luck!

  • I was recently updating my phone to the newest software after ios7. It froze for quite a while so I tried holding down the home button and the power button and it shut off. Now it says I have to restore my whole phone but an Error keeps occurring?

    I was recently updating my phone to the newest software after ios7. It froze for quite a while so I tried holding down the home button and the power button and it shut off. Now it says I have to restore my whole phone but an Error keeps occurring? It brings me to a website saying the steps to possibly fix it but I don't find them helpful

    http://support.apple.com/kb/TS1275

  • I just installed OS X Yosemite on my MacBook. I now cannot get the computer to start up. If I hold down the power button to try and power it back up, it will not start. Any ideas on how to fix this?

    I just installed OS X Yosemite on my MacBook. I now cannot get the computer to start up. If I hold down the power button to try and power it back up, it will not start. Any ideas on how to fix this?

    Reinstalling OS X Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Reinstalling OS X Without Erasing the Drive
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list.  Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
    Reinstall OS X: Select Reinstall OS X and click on the Continue button.
    Download and install the OS X Yosemite 10.10.3 Combo Update.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    Alternatively, see:
    Reinstall OS X Without Erasing the Drive
    Choose the version you have installed now:
    OS X Yosemite- Reinstall OS X
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

  • So my daughter's ipad2 wont start up or its starting up and we just cant see it??? when i hold down the home button and the power button the apple icon comes on then goes away,the only way to see the screen is when you takescreenshot?????any answers????

    so my daughter's ipad2 wont start up i think its on but you cant see anything unless you take a screenshot then you can see for a split second then nothing,and when i hold down the home button and the power button it will reset then i can see apple icon for a second then nothing?????

    Thanks for that information!
    I'm sure I will be calling AppleCare, but the problem is, they charge for the phone calls don't they? Because I don't have money to be spending to be on the phone with a support service.
    In other things, it seemed like the only time my MacBook was working was when I had Snow Leopard without the 10.6.8 update download that was supposed to be done to prepare for OS X Lion.
    When I look at the information of my HD it says that I have 10.6.8 but that was the install that it claimed to have failed and caused me to restart resulting in all of the repeated problems.
    Also, because my computer is currently down, and I've lost all files how would that effect the use of my iPhone? Because if it doesn't get fixed by the time OS 5 is released, how would I be able to upgrade?!

  • My 06' Macbook Pro crashed with vertical, green pixelated lines and now will not advance past the turn-on screen with the apple filled with green lines as well. Then, it says to hold down the power button to restart. Help?

    My 06' Macbook Pro crashed with vertical, green pixelated lines and now will not advance past the turn-on screen with the apple filled with green lines as well. Then, it says to hold down the power button to restart. I have tried several times to get it past this point but tnothing helped.
    I have an appointment at the Apple store today, but was wondering : will all of the information and files on my desktop be lost? Or is this a logic board problem?
    Any help is much MUCH appricated.

    I'm not sure, if you're out of warrenty it'll cost quite a bit for the replacement of the logic board replacement...unless you have apple care. you could ask apple to try and recover your hard drive but i'm not sure.    

  • I watched a video on my iphone, and it worked fine.  I wanted to watch it on our MacBook for sound and clarity, and every time I accessed it, it locked up. To the point that the only solution was holding down the power button.  Everything else worked, and

    I watched a video on my iphone, and it worked fine. 
    I wanted to watch it on our MacBook for sound and clarity, and every time I accessed it, it locked up. To the point that the only solution was holding down the power button.
    Everything else worked, and I could freely enter information and open other Facebook entries, but when hitting the "play" button or clicking on the video it immediately bought up the spinning beach ball, and would never clear. Any solutions?

    Did you try viewing the video in a different browser? Firefox or Chrome maybe?

  • My apps on my iPod touch only open for a second then close, I tried the reset option of holding down the power button for ten seconds still no apps that I have down loaded will open just the one that are on the iPod like music app store whether time etc.

    My apps on my I pod touch will not open.  They start to load for one second close down.  I tried holding down the power button to reset it.  And that didn't work. Is the only option is to delete all apps and then reload them?

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  From iTunes, select the iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPod.  Again, say "yes."

  • My ipod touch is not recognized on itunes and will not turn on or give me the battery sign. I have tried toubleshooting it by holding down the home button and the sleep/wake button, but it doesn't work. What do I do to fix it?

    My ipod touch is not recognized on itunes and will not turn on or even give me the battery sign that it is dead. I turned it off and it won't turn back on now. The screen is completely black and won't do anything. I have tried charging it over night and nothing happened. It was never near water. I have tried troubleshooting it by holding down the home button and the sleep/wake button, but nothing happened and it didn't work. What can I do to fix it?

    Device Not Recognised
    For PC
    http://support.apple.com/kb/TS1538
    For Mac
    http://support.apple.com/kb/ts1591

  • My iPod touch 5th generation had white screened an it won't let me rest it by holding down the home button an the power button for ten seconds I've pulled it in to iTunes an its not being detected what can i do as its starting to over heat?

    my iPod touch 5th generation had white screened an it won't let me rest it by holding down the home button an the power button for ten seconds I've pulled it in to iTunes an its not being detected what can i do as its starting to over heat?

    If you can't get it to shut down or restart when holding down the Home and Sleep/Wake buttons and you can't get it recognized in iTunes to restore it, the iPod may have suffered a hardware failure and will need to go to Apple for service. Someone else here may have additional suggestions, though.
    There is no "fifth generation" iPod touch, by the way, just for the sake of clarity; not yet, anyway.
    Regards.

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