My Macbook showed a grey box with numerous languages telling me that I needed to hold down the power button to turn it off.
Here is the error log, can anyone tell me what the issue was? I am going to be putting a new harddrive in, and adding 2GB RAM in the place of one of the 1GB. I don't want to do that if there is some other problem I need to fix. Running newest version of Snow Leopard, cannot put in enough RAM to run Lion. iLife '11 is installed, I noticed the computer runs a little slower ever since then. Thanks for the help.
Sun Oct 9 10:30:16 2011
panic(cpu 1 caller 0x28fc2e): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x0, NMIPI acks: orig: 0x0, now: 0x0"@/SourceCache/xnu/xnu-1504.15.3/osfmk/i386/pmap.c:3572
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x2f4aba58 : 0x21b837 (0x5dd7fc 0x2f4aba8c 0x223ce1 0x0)
0x2f4abaa8 : 0x28fc2e (0x59a47c 0x0 0x0 0x0)
0x2f4abb18 : 0x292e96 (0x54a00e8 0x1cc68000 0x0 0xe24d08)
0x2f4abbc8 : 0x26fcf0 (0x6451a 0x5 0x2f4abc78 0x235975)
0x2f4abc38 : 0x270316 (0x9337378 0x0 0x0 0x10b000)
0x2f4abc98 : 0x2626fb (0x9337378 0x0 0x0 0x10b000)
0x2f4abd88 : 0x283696 (0x54ab47c 0x4a0da000 0x1 0x10b000)
0x2f4abe08 : 0x243d3f (0x54ab47c 0x4a0da000 0x1 0x10b000)
0x2f4abe58 : 0x21dbe5 (0x68c8884 0x579b998 0x1fab38 0xa07)
0x2f4abe98 : 0x210a86 (0x68c8800 0x0 0x4cb31c0 0x6b9c850)
0x2f4abef8 : 0x216f84 (0x68c8800 0x0 0x0 0x0)
0x2f4abf78 : 0x295c57 (0x5ad26c8 0x0 0x0 0x0)
0x2f4abfc8 : 0x2a256d (0x5ad26c4 0x0 0x10 0x5ad40a0)
BSD process name corresponding to current thread: firefox-bin
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBook2,1 (Mac-F4208CAA)
System uptime in nanoseconds: 146797816685136
unloaded kexts:
com.apple.iokit.IOUSBMassStorageClass 2.6.7 (addr 0x35aaa000, size 0x49152) - last unloaded 76518010352797
loaded kexts:
com.symantec.kext.SymEvent2 10.1.0 - last loaded 76200365016186
com.parallels.kext.prl_vnic 5.0 9376.600588
com.parallels.kext.prl_netbridge 5.0 9376.600588
com.parallels.kext.prl_usb_connect 5.0 9376.600588
com.parallels.kext.prl_hid_hook 5.0 9376.600588
com.parallels.kext.prl_hypervisor 5.0 9376.600588
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.driver.AudioAUUC 1.57
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AirPort.Atheros21 425.14.7
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleIntelGMA950 6.3.6
com.apple.driver.AppleIntelIntegratedFramebuffer 6.3.6
com.apple.driver.AppleBacklight 170.0.46
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTrackpad 201.6
com.apple.driver.AppleUSBTCKeyEventDriver 201.6
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.driver.AppleUSBHub 4.2.4
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.iokit.AppleYukon2 3.2.1b1
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleUSBUHCI 4.2.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.12
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.CSRUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOATAPIProtocolTransport 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IOATAFamily 2.5.1
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.3.0
Don't know. But if it happens again, book an appointment with a Genius at an Apple store.
If you can take a photo of it when it happens even better, because it can be difficult to re-create the problem in their presence.
Similar Messages
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I have a mid-2011 iMac running Mavericks. When I click restart the computer goes to a white screen with a spinning circle and does not go any further until I hold down the power button to turn it off. What do I do?
Ok, sounds like the safe mode boot worked... You probably don't want to always be in safe mode though (some reduced functionality) so does it do a normal boot now? If not, you should then reboot into safe mode and run Disk Utility. Then select Macintosh HD on the left hand side, and click the Verify Disk button. If needed, it will ask you to Repair Disk. If there are errors found, Repair Disk again until there are none. Then try another normal boot and reply with result, wether good or bad.
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Macbook Pro is slow, freezes constantly and I'm forced to hold down the power button to turn it off.
Hey all,
This is my first post/discussion so hopefully I'm posting in the right section and all. Anyway, as of recently (few days) my Macbook Pro 15" (model previous to the one just released) has been been slow + lagging, also when this happens my computer freezes, but its kind of different: I can still move the cursor around and stuff, but for instance, if its google chrome that freezes I won't be able to close it, (tried force quit), after this, my whole computer kinda freezes and I can't close any of my programs, I can't click on the menu's at the top to shut down or doing anything really, eg. change internet connections. Closing my macbook, like shutting the lid doesn't solve anything, only turning it off by holding the power button for a few seconds, which I'm almost certain isn't a good thing. I've had to do this like 3 times today and its getting pretty frustrating.
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Good luck,
Clinton -
I did a factory reset on my late 2008 MacBook from a Snow Leopard disc. It installed fine, but as soon as I began to use the computer (safari) it froze. Couldn't even force quit. So I held down the power button to turn it off, and now it won't start up. It goes to the grey Apple screen and just sits there loud as can be. Help! Please keep in mind I've not done anything like this before and am going to need a little hand-holding. Thanks in advance.
Hi. Don't worry it's nothing serious. Insert the Instal Disc (Snow Leopard) and press the C button while turning on the computer. Once you see the desktop, go to Utility and choose Disk Utility. Select the Macintosh Partition on the left window pane and then click on Repair Disk and Repair Disk Permissions on the bottom right corner. Wait for both processes to finish. Click on the Apple icon (top left corner) and choose quit. Your computer should restart. See if it reboots normally. If not you can always reinstall the OS following the same steps. Good luck!
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A-NmN.Hi stedman1,
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A-NmN. -
My 06' Macbook Pro crashed with vertical, green pixelated lines and now will not advance past the turn-on screen with the apple filled with green lines as well. Then, it says to hold down the power button to restart. I have tried several times to get it past this point but tnothing helped.
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I just bought my Macbook Pro, the screen suddenly goes grey and there is a message in the middle in a black box that says "You need to restart your computer. Hold down the power button until it turns off, then press the power button again.".
it happens every now and then! is there something wrong with my laptop?
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MacBook Pro -
My macbook pro (August 2010) keeps freezing when apple mail starts up. This happens every 2nd time I turn on my Macbook Pro. This forces me to hold down the power button to restart my Macbook Pro. Does anyone else experience this, and is there a fix? Thx.
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Experiencing similar issues on both imac and power book: after replacing an original airport extreme with a new airport extreme both computers display a black box msgs that reads: "...turn off your computer by holding down the power button and or the reset button for a few seconds and then restart your computer."...
one of the printers are usb'd to the imac. The printer is not "seeing" the imac nor will it print wireless from the powerbook which was the norm prior to the upgrade on the airport extreme.
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At this time the imac or the powerbook can get on line.It sounds like your computer is getting Kernel Panics. Please look at About "You need to restart your computer" (kernel panic) messages and if the message seen on your display is like the one in the link then you have confirmed you had a KP. KP's can be tough to track down because they can be caused by software or hardware. The first place to start is to post the complete crash log so we can look at it, often there are clues in the log. You can find it at:
/Library/Logs/DiagnosticReports -
I just installed OS X Yosemite on my MacBook. I now cannot get the computer to start up. If I hold down the power button to try and power it back up, it will not start. Any ideas on how to fix this?
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Download and install the OS X Yosemite 10.10.3 Combo Update.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
I can't turn on my MacBook Air despite trying to hold down the power button and using the SMC method. BTW my battery charger lights up to a green when plugged into the laptop.
Hello cass528,
I would be concerned too if my MacBook Air would not power on. I recommend following the steps in this article when experiencing an issue like this:
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I watched a video on my iphone, and it worked fine.
I wanted to watch it on our MacBook for sound and clarity, and every time I accessed it, it locked up. To the point that the only solution was holding down the power button.
Everything else worked, and I could freely enter information and open other Facebook entries, but when hitting the "play" button or clicking on the video it immediately bought up the spinning beach ball, and would never clear. Any solutions?Did you try viewing the video in a different browser? Firefox or Chrome maybe?
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yesterday for the first time i turned on my macpro 2011 model and i got a crazy gray screen with lines all over it ,so i held down the power button and turn off then restarted and all was ok could someone help me with this,what caused this shut down. werd
Are the lines like psychedelic herringbone? If yes, I had that happen once, it was something serious, like the
Logic board. The good news is that it was fixed without any loss of data on the hard drive. Take it in to have Apple look at it ASAP. I took it to TekServe at the time, they are very nice about preserving your data and user library when possible.
Good luck and don't panic. -
New to Mac: My Pro does sleep, power on or power off consistently or efficiently. It freezes into a never ending spool. I have to press down the power off button to reset. I have updated my software.
If this is a new MacBook Pro, and you're within 90 days of purchasing it from Appe, contact Apple support. In the US it's (800) APL-CARE (800-275-2273)
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Screen goes grey and asks to hold down the power button and reboot
I have a
Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.2 GHz
2GB Ram
Could this be a hardware or software issue? Didn't hear any noises associated with the hard drive which I first suspected. Happens frequently now.regnoc,
I haven’t used DiskWarrior, so I can’t comment on its trustworthiness. You can purchase a replacement pair of grey installation DVDs for your MacBook Pro from either Apple or iFixit. One of those grey DVDs has your model’s Apple Hardware Test, and the other one has a bootable version of Mac OS X.
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