My MacBook will not boot up past the white screen and rotating circle
Tried to start up my MacBook. Can't get past the white screen and rotating circle. Left it on for 10 min. same results. Any solutions before I bring it in for repair? Thanks.
Zap the pram
Maybe wait longer and see if it does anything or if anything comes up.
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My 2011 IMac will not boot up past the White apple logo screen with the whirly circle
My 2011 IMac will not boot up past the White apple logo screen with the whirly circle. I have tried various commands but to no avail. does anybody have any advice?
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
My iMac won't boot up past the white screen with a grey apple and spinning icon
My iMac won't boot up past the white screen with a grey apple and spinning icon...please help!
command R did not result in anything different - still the white screen, etc. I do you Time Machine with and external hard drive, but I unplugged that. I have the installation DVD, but it doesn't seem to be reading it either.
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Please help me! my ipod wont play music or unlock itself. i updated to ios5 thinking this would fix it and it wont work still. it is now locked at the lock screen and the little slider bar thing wont slide over. its stuck. and i dont have an apple protection plan because i bought this ipod touch off of a friend 8 months ago. i really dont want to have to spend 300 dollars for a new ipod touch. please help.
I also live an hr away from the Apple store, so its not the best thing to go there just to ask a question and find out what to do
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IMac will not boot. Stuck at white screen after chime.
I am starting a new thread this because it seems that other people with this problem are able to get their Macs working with some sort of keyboard combination on boot. I am not. Nothing is working. My computer is currently a 27 inch brick... Actually a lamp, since it is frozen on a really nice white screen.....
Installed Yosemite on my 27" iMac (early 2010, i7) when Yosemite came out a couple weeks ago. Everything was working fine but it wouldn't read my external drive, so I did a reboot. After the reboot, it freezes on the white screen after the chime. No keyboard combinations work to get it to do anything....also, if I hit the power button it shuts off immediately.
Nothing is working to get it moving. And yes, I am using a usb keyboard, not the Bluetooth, to try to hit any of the keyboard combinations posted in various discussions.
My AppleCare is expired, so I'm going to be very upset if I have to go pay to have Apple fix their problematic software. Any help you guys can give will be greatly appreciated.
Thank you,See if you can boot into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
Safe Mode - Mavericks
Safe Mode - About
Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
Startup - Gray Screen
Startup Issues - Resolve
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Mac won't go past the white screen and apple logo
My one year old mac won't turn on, it comes up with the white screen with the apple logo, after a few seconds a loading bar comes up and after it finishes loading the mac just turns off. When I turn it back on it just does the same thing. I tried resetting the pram (it even chimed twice) but it still did the same thing. The problem began with the power cord being accidentally unplugged, when I plugged it in and turned on the mac the grey screen came up asking for my password, it then began to load but after about 5 seconds went back to the grey screen. I tried logging in over ten times and after failing turned off the mac, now it's doing the loading thing...
Oh and I don't know if this is relevant but I had a mountain lion update that needed to be done?Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. -
On booting W7 will not now go past the Welcome screen until I disconnect my network drive...
Since the latest W7 updates on 14th Jan my Dell Studio XPS will only boot if I disconnect my network HD first. Otherwise it just hangs at about one third of the way into the welcome screen W7 booting process.
Is there any fix for this?
RW.
Hi,
It may waste a lot of time for initializing network while booting into desktop.
So, please check Always wait for the network at computer startup and logon
policy setting and disable it under Computer Configuration\ Administrative Templates \ System\Logon
To capture a boot trace, install the
WPT , open command prompt with admin rights and run this command:
xbootmgr -trace boot -traceflags base+latency+dispatcher -stackwalk profile+cswitch+readythread -notraceflagsinfilename -postbootdelay 10
http://blogs.technet.com/b/askpfeplat/archive/2012/06/09/slow-boot-slow-logon-sbsl-a-tool-called-xperf-and-links-you-need-to-read.aspx
Andy Altmann
TechNet Community Support -
My macbook air wont boot up past the loading screen. UPDATE
My 2008 macbook air will turn on, and then go to the apple screen with the loading wheel, but after a few minutes of loading it just shuts down...
Here is an update of the problem after i messed around with it for a bit.
I start up the macbook while holding Command+s
Then it brings up the prompt.
I then type: /sbin/fsck -fy
It then outputs a message saying:
disk0s2: I/0 error.
Invalid sibling link
(4, 42746)
**The volume macintosh HD could not be repaired.
/dev/rdisk0s2 (hfs) EXITED WITH SIGNAL 8
After that, i type in: /sbin/mount -uw /
Then I type: exit
It runs the logout scripts and then immedietly boots up fine, like the computer has no problem.
It works fine like this, but i dont want to have to do those steps every time I want to use my macbook...
Any help on how to fix this?I have a similar problem. Not sure you're on here (since the post is really old) but did you manage to work it out? How?
My thread:
https://discussions.apple.com/message/19007548#19007548
My Imac froze earlier today as I was dragging an image from safari into indesig and when it froze the weirdest pattern overlaid the screen. It looked just like the opacity pattern from photoshop with grey and white squares. I turned the computer off using the power button and unplugged everything.
Now when I try to start it these weird lines appear on my start up screen (see link)...
http://meijerladdaruppgrejer.wordpress.com/2012/07/24/oops/
as you can see the apple and the wheel appears as normal...
... then it moves to a normal looking white screen (perhaps a bit greener than usual) and around 30 seconds later freezes at the blue screen.
I've tried the cmd + alt + p + r several times but it won't help.
If i press alt during start up I can see and choose my hard drive but just end up at the blue screen again.
Can I try starting it up in safe mode or something? -
TS2570 My computer will not startup further than the white screen with the grey Apple.
I have tried all of the steps at http://support.apple.com/kb/TS2570, other than the ones requiring a disk. I have no clue where my disk is, I am running Maveriks which was disk free on the last update. I was able to start in safe-mode yesterday, but the internet would not work. Then I started up using another method and the internet worked, but none of my Word docs, PowerPoint slideshows, or PDF files would open. Someone please help me get my computer working normally again. The closest Apple Store is 2 hours away, so if I can avoid that it would be wonderful. Thanks for your help in advance.
TimIf I click on that second link, and try the steps below, will this erase my hard drive or saved items? I ask this because you told me to back up my computer first. And the iOS 7.0.6 was a mis-click, I have the latest OS X installed.
2. Boot with command-S (command also has the cloverleaf or Apple logo on the key, or the Windows logo key may sometimes work on a wired keyboard, though ideally you should have an Apple, MacAlly, or Logitech keyboard with the Apple logo on it). At the prompt type:
/sbin/fsck -fy
Followed by return key. Repeat running /sbin/fsck -fy followed by return key until the system says it is repaired. If it tells you it can't repair it, then
get Alsoft Disk Warrior. If it can repair it, type:
/sbin/mount -uw
Followed by return key. Then type
exit
followed by return key. It should boot normally. -
Ipod touch will not turn on past the black apple screen
my ipod is an older gen (not sure which-before they added the camera) adn it will not turn on past the black screen with an apple. i have tried holding the home and lock button for 10+ seconds. i have also tried charging it haha.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
How can I get past the white screen?
When I start my iMac I see a message that my start up disk is full and that I need to delete files. After I type in my user name and password, all I see if a white screen. This problem started today. The error message about the start up disk started two days ago, and when I looked at the disk, I saw that over half of it has files described as "other". The hard drive is 250 GB. I have Time Machine backups but I don't know how to get to them to help me. So, I guess that I have two questions: how do I get past the white screen, and what are the files that are catogoraized as other? Thanks.
I did not put the OS info in my question because I am not sure what I have. I upgraded to Lion so that I could use the cloud between my devices, however I do not know the number.
Apple menu item->About this Mac and the version is listed there. Click on that and get the build number. Click again and get the machine's serial number.
I am stuck on the white screen. Any other advice?
Start with a google search for white screen mac. This one might do the trick: http://www.mac-forums.com/forums/apple-desktops/138137-imac-wont-get-passed-whit e-screen.html -
My macbook will not boot. It goes to a blue screen after the logo and wheel goes off. I have taken the battery out and held the on/off button for five seconds and reset the PRAM. I have the the original os disk but have not put it in for fear of losing un backed op data.
Thanks
RichYou won't lose any data unless you erase your hard drive.
Put your install DVD into the optical drive and reboot. As soon as you hear the boot chime, hold down the "c"key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it.When it comes up is your Hard Drive in the list on the left?
If it is then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've selected the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. -
I have a MacBook Pro that will not boot up. The apple symbol is there and the spinning wheel keeps spinning. Any idea how I can fix this?
Reinstall OS X.
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
OR
Reinstall Snow Leopard without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/. -
It rained in my window last night, on my power strip. My macbook adaptor (charger) and iphone adaptor were both plugged into the strip. The power strip is dead. Iphone is fine. Macbook will not boot up and charger light doesn't go on. I borrowed another charger and still no luck. What should I do? (Charger wasn't plugged into Macbook until I dried it off.)
Spill Cleaning
And, don't think that just because it was two teaspoons and not a glassful that there is a difference.
Some liquid has just spilled into your Mac. What should you do?
Do
Immediately shut down the computer and unplug the power cord.
Remove the computer's battery (if you can)
Disconnect any peripherals (printers, iPods, scanners, cameras, etc.)
Lay the computer upside down on paper towels to get as much liquid as possible to drip out.
Note what was spilled on your Mac.
Bring the computer into an Apple store or AASP as soon as possible.
Don't
Don't try to turn it back on. Liquids can help electrical current move about the components of your Mac in destructive ways.
Don't shake the computer (this will only spread the liquid around).
Don't use a hair dryer on it (even at a low setting a hair dryer will damage sensitive components).
Do not put in a bag of rice in as much as rice will get into the ports and optical drive and do further damage. -
My MacBook will not boot up all I get is a white screen with the light on the front of the mac blinking and a beeping.
Check this Apple support article https://support.apple.com/kb/HT1547
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