My macbook will not shut down. It says that safari has override the shutdown, but when I go to Quit Safari it will not allow it. Is this a virus?

I can't get my Macbook to shut down. When I try to it prompts me saying Safari has override the shutdown, but when I try to close safari it does not respond (and the option is greyed out. Is this a virus,and how do I correct it?

Have you tried a hard shutdown? Hold the power button for about 5-6 seconds, and it will force the computer to power down. (Note that you may lose and unsaved changes)

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I have downloaded the HD version of a movie from itunes, but when I sync it to my iPad 2 it will not play. It appears that it is on the iPad, but it will not play. Is this because it is HD, and if so is there a way to change it from being HD? Thanks

I have downloaded the HD version of a movie from itunes, but when I sync it to my iPad 2 it will not play. It appears that it is on the iPad, but it will not play. Is this because it is HD, and if so is there a way to change it from being HD? Thanks

I'm having a similar problem ... just used my iPad 2 to purchase the Bourne trilogy and it downloaded fine but I did not try to play it right away. Then I plugged the iPad into the computer and it downloaded the SD versions of the movie and I used iTunes to sync my movies. Then I tried to play it and it said it could not open the movie. I then did a full iPad restore and did a fresh sync and now I get the Cannot Opne pop up. Did you ever find an answer to your question?

Having trouble with music apps shutting down, even after I swipe them off the screen. They go off then come back on in a few minutes. This happens in my car either ubs plugged in, or bluetooth. ANy one else have that issue?

Having trouble with music apps shutting down, even after I swipe them off the screen. They go off then come back on in a few minutes. This happens in my car either ubs plugged in, or bluetooth. ANy one else have that issue?

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

I have an ipod touch and it will not connect to my wifi. It has in the past but now it won't even let me get to the point where I put in my wifi info

I have an ipod touch and it will not connect to my wifi. It has in the past but now it will not even give me the option to connect?

Did you just update to BUGGY OS 4.x???
All the updates starting with OS 4.x have completely screwed up most iPod Touch', especially older models like Gen 2 and 3.
Inability to connect to any WiFi.
Fluctuating WiFi signal no matter how close you are to the AP.
Drastically shortened battery life, even when in sleep mode.
And Apple hasn't done a **** thing since irritated owners have complained about it since the middle of 2011!!
(I am one of many thousands affected!) Look at older threads by searches of "Fluctuating WiFi", Terrible Battery Life, for the Touch and iPhone.
This is why I bought an Android tablet instead of an iFad this Xmas. Non-existant Apple support!
iPod Touch Gen 2.
MSi Core2Duo 16" Notebook
HP 15.4" i7 Media Center Notebook
ASUS 10.1" Transformer Android Tablet.

My ipad is not allowing me to join thenetwork. i can see the network but when i try to click it, it will not allow me to join. pls help

my ipad is not allowing me to join thenetwork. i can see the network but when i try to click it, it will not allow me to join. pls help

The next iOS update won't change this.
Are you able to transfer anything else from your iTunes library and computer via the iTunes sync process such as a movie, TV show, podcast, audio or print book, apps, and photos from your computer?
What is selected under the Music tab for your iPhone sync preferences with iTunes.

Hi um i have the ipod 5 and my computer seems to be fine with the wifi but when i pressed wifi and my wifi does not pop up it i put it on airplane mode reset the networks erased my safari history . and it still has not read my wireless internet ?

hi um i have the ipod 5 and my computer seems to be fine with the wifi but when i pressed wifi and my wifi does not pop up it i put it on airplane mode reset the networks erased my safari history . and it still has not read my wireless internet ?

If not:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem. A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar
Then:
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

When I open a link from another website ForeFox puts a messagge at the top of the new link saying that it has blocked the websiste from transferring me to a new

When I open a link for another website Firefox opens a new tab but puts a line on the top of the new page saying that Firefox has blocked the website from transferring me to another page.
I have to press ALLOW before Firefox will open the new page.
How can I solve this problem.
Many thanks in advance.

hello betth007, in order to get effective help, please open a new question at https://support.mozilla.org/en-US/questions/new instead and include a bit more details about your issue (what kind of error message are you getting, etc.). thank you!

I reset my computer and ipod and it says that my ipod is syncing music but when I look on my ipod touch there is no music there.

I reset my computer and ipod and it says that my ipod is syncing music but when I look on my ipod touch there is no music there. How can i fix it? I have backed up and restored my ipod touch 4th gen several times.

This came from another thread, but worked for me. Problem is with newest iTunes 4.62. Unistall iTunes, as well as its helper programs (Apple Application Support, Apple Mobile Device Support, and Apple Software Update). Reboot, and reinstall iTunes. It will reinstall all the other ones and you should be able to connect your nano. Good luck.

HT4623 I have an iphone 5. My number has not transferred over to the new phone although my network provider sais that it has. The network provider sais I must setup phone with itunes. How do i do this?

I have an iphone 5. My number has not transferred over to the new phone although my network provider sais that it has. The network provider sais I must setup phone with itunes. How do i do this?

If you can access anything on the phone, then try a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. If this doesn't help, then go to Settings, General, Reset, Erase all content and settings, and this will bring you back to the activation screen.

I have a problem installing itunes (10.7)....it says that i've installed itunes successfully, but when I try to open itunes, it says that itunes have stopped working!

i have a problem installing itunes (10.7)....it says that i've installed itunes successfully but when I click on the shortcut, a popup box states that "Itunes have stopped working and asks me to either search via windows for solution or close program"

Yes, you should be on Quicktime version 7.7. by now. Have you ever used Software Update?
You can download it from here:
http://support.apple.com/kb/DL761

I purchased a film but it won't play because iTunes says I need to authorize the computer, but when I do that it says the computer is already authorized. Huh - some system. Any ideas?

I purchased a film but it won't play because iTunes says I need to authorize the computer, but when I do that it says the computer is already authorized. Huh - some system. Any ideas?
Using Windows 7

Hey Louni,
Thanks for the question. I understand you are having issues with Authorizing your computer to play content. The following articles may help to resolve this issue:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks,
Matt M.

When I go to add songs from my iTunes library it shows that it went into the iPod but when I look on my iPod the song is not there?

When I go to add songs from my iTunes library it shows that it went into the iPod but when I look on my iPod the song is not there?

Sorry! Figured it out. Just took awhile to load.

My ipad says it has an internet connection but when i try to access safari it says it is unable to as there is no internet connection, help!

My ipad says it has an internet connection but when i try to access safari it says it is unable to as there is no internet connection, help!

Tap Settings / General / Reset / Reset Network Settings.
Restart your IPad. Press and hold the On/Off Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.
If that doesn't help, try here > Apple - Support - iPad - Wi-Fi

On my iMessage app it says that i have received a message but when i click on it nothings there

On my iMessage app it says that i have received a message but when i click on it nothings there

I have thi sexact problem, is there no solution?

My I phone5s screen has suddenly gone haywire everything is enlarged I tried switching off the phone but when I put it on again I could not feed the security nos as they are all enlarged Kindly advise what should Ido

my I phone5s screen has suddenly gone haywire everything is enlarged I tried switching off the phone but when I put it on again I could not feed the security nos as they are all enlarged Kindly advise what should Ido

Hi, vernon.
Thank you for visiting Apple Support Communities.
This sounds like you may have enabled the Zoom feature. Here are the steps on how to disable this feature.
iOS: Home screen icons are magnified or large
http://support.apple.com/en-us/HT203332
Cheers,
Jason H

My macbook will not shut down. It says that safari has override the shutdown, but when I go to Quit Safari it will not allow it. Is this a virus?

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