My Macbook won't get past the start up screen

Hey everyone
I have a Macbook that's about 3 years old. I did an software update yesterday and since doing it the computer won't get past the start up screen. There's just the Apple logo and the rolling ball thing. It's been stuck there for around 30mins and nothing changes. I'm not really sure what has happened but I was wondering if there is any way I can fix it.
Thanks for your time.
Bevan

Hey Lyssa
I don't have a back up but I'm not to worried about that as it's my traveling computer and I only use it for the web and some word processing.
I don't have the disks with me right now as I'm away from home. I'm not sure what I had updated, I think there was a lot because I hadn't don't it in a long time.
If I can start it in safe mode what should I do?
Thanks.
Bevan

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    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
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    1. Reboot in Safe Mode: tried pressing down the Shift key before the powering up sound AND after the sound. Could not get into Safe Mode. Did this several times, holding the Shift key for as much as a minute or two. Nothing but grey screen and spinning wheel.
    2. Reset NVRAM/PRAM: CMDR+POption: Computer restarted but still goes into Grey Screen, spinning wheel and stays there forever.
    3. CMD +S: I read this online. Gave me a black screen with a lot of information, but I don't know how to read the computer jargon, let alone know what to do with said info.
    4. Disk Utility Repair Disk : Inserted my Leopard install disk. Went to Utility Disk. Performed a Repair Disk and I did get two error messages, something related to id 70000452 should be id 70000450 ( I'm sorry to say I cannot remember the exact error messages). But it showed as repaired. When I did a 2nd Repair Disk, I got the message that the volume appears to be OK. Turned off and on again, nothing but grey screen and wheel.
    5. Disk Utility Repair Disk Permissions: got several error messages and this time some could not be repaired:
    -Permissions differ on system/library/CoreServices/Front Row.app/Contents.... should be -rw-rw-r-- , they are lrw-rw-r--
    I got this about 4 times.
    -Permissions differ on System/Library/PrivateFrameworks/DiskManagement.framework/Versions/a/Resources/ DiskManagementTool has been modified and will not be repaired.
    -Permissions differ on System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Resou rces/Locum has been modified and will not be repaired.
    -SIUD file has been modified and cannot be repaired also shows twice.
    I've read that these messages can be ignored. Is this true? I verified permissions after that, rebooted and still the same grey screen and wheel.
    6. FINALLY: I tried to hook a FireWire from my notebook to my sis, iMac, and see if my HD shows up on hers so I can try to copy and save my pics and music. I was then planning to Erase and Reinstall. But my HD doesn't show up. I turned off both Macs and turned on, pressing T on my Notebook so it acts as a drive, but nothing shows up on my sis iMac. What am I doing wrong here?
    And if it cannot be repaired, what do I do?
    I'm an amateur photographer and would like to save all my pics, as well as my iTunes music. Much of everything else is just docs, and I think I backed the docs up, but not iTunes or the pics lately (not enough memory available in my flash drive). It also means I do not have a lot of RAM available (I know, I should've bought an external hard drive :o) to perform an Archive and Install.
    Can I save my pics and music? Is it all lost? Help please?
    Thanks
    Andy

  • My MacBook won't go past the gray startup screen.

    I shut down my MacBook pro during a software update because the update appeared to have frozen. When I tried to reboot my computer afterwards, it would go to the gray startup screen with the spinning gear and not progress any further. I have tried multiple times to restart it, each time getting the same result, I have also tried starting it up holding down shift, another time holding down control option p r, and also holding shift. Each time gave me the same result of freezing at the gray screen. Any idea on what I can do to resolve this problem?

    Hi,
    This article may help. What happened was a kernel panic. They can be caused by either hardware or software. Try the syeps outlined in the article and post back the results.
    John

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