My macbook won't start up.. help please!

i can't make my macbook start up.. i've been trying to hold the "C" key as said in the instruction. i want to reformat or reinstall the Mac OSx so i can delete all the files because i'm planning to sell my macbook... help.. thanks a lot...

Exactly what are you doing and exactly what happens? With Lion you would do this:
Install or Reinstall Lion from Scratch
If possible backup your files to an external drive or second internal drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  SMART info will not be reported  on external drives. Otherwise, click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Install button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.
If you are trying to boot from an installer DVD, then do this:
Booting From An OS X Installer Disc
1. Insert OS X Installer Disc into the optical drive.
2. Restart the computer.
3. Immediately after the chime press and hold down the "C" key.
4. Release the key when the spinning gear below the dark gray Apple logo appears.
5. Wait for installer to finish loading.

Similar Messages

  • Macbook won't start. Help Please?

    So recently my Macbook Pro 17 in w/retina display has technical difficulties. I just bought it on Black Sunday of 2013. It was working fine until December 31 where it started to work slower than usual. At first it would take a longer time to start up. On Jan 2. I had difficulties turning it off but some how I got to manage to turn off my macbook. Yesterday when I tried to turning it on the small loading bar appear with the apple logo but then in a few seconds it turned off. I've trying many methods but none of them seem to work. I feel like I just thrown a large amount of money in the drain. I bought my Macbook in a MicroCenter. Would they be able to repair without any costs? If not what are other methods to solve my problem?

    Lesly,
    You have a year of warranty with Apple. Just make a Genius Bar appointment. They should take care of it for you. You may also want to consider buying Applecare. That'll give you an additional 2 years of warrany.
    Bring your receipt along with when you visit the Apple store.
    By the way... you must mean 15" with Retina. They never made a 17" Retina.

  • Macbook doesn't start up - Help Please?

    Hello,
    I have a Macbook Intel Core 2 Duo that I bought back in January 2007, OS X 10.4.11. Yesterday I was starting up my computer, but got no response from the power button. The battery was fully charged. Nevertheless I plugged in the power cord, but yet again, my Macbook would not start up. I have tried everything, but pressing on the power button just makes the light by the camera flash rapidly in green. I got my Mac to start after several hours of trying, but I would like to know where this problem is coming from because it is constantly occuring. Have any of you experienced the same thing?

    When you open System Profiler, do items in the "Overview" and "Hardware" section show as usual? Memory - all there? Diagnostics - passed? Serial-ATA's S.M.A.R.T. status - verified?
    First, backup your important data immediately before trying anything further.
    Your Mac does not need installed software to start up, also does not need an internal hard drive - therefore, have you tried inserting the original grey-labeled Install Disc 1 to see if/how it starts up to that disc when you hold down the "d" key to run the Apple Hardware Test?
    Starting up in that manner will bypass the internal hard drive and the installed software. Theoretically, it should always startup right away when starting up to the Install Disc 1. Any stated results obtained from running a fresh Apple Hardware Test?
    If your MacBook will not start up any better when trying with Install Disc 1, it probably has a hardware failure - perhaps the battery/power supply or a connector or cable...perhaps worse. The Apple Hardware Test may not recognize what the problem is, so don't rely on a no problem report if that's what it shows. If there is any error, write it down and pass that info along to the repair folks when you call them.

  • My old macbook won't power up - help please!

    I have an ancient macbook, from around 2006, and it's been chugging along just fine.  Suddenly, it just won't power up at all!  Power adaptor shows a green light at plug in, so the cord is working, but no fan sounds, no lights, nothing when I try starting.  I've tried that SMC reset, but still nothing.
    Is there anything else I can try?  If not, does anyone know if a good apple repair shop should be able to recover my data?  I've been an idiot and haven't done a back up in a few years.
    Thanks for any help anyone can provide!  I'm going to purchase a new macbook air, but REALLY need my data from the old one if at all possible, so hoping I can get it started and/or have a repair person salvage the data.
    Hannah

    http://manuals.info.apple.com/MANUALS/0/MA161/en_US/MacBook_13inch_HardDrive_DIY .pdf
    Apple's Do It Yourself instructions.

  • Mac Pro won't start up- HELP please.

    I had a white screen a month ago .After buying a new harddisk and reistalling the whole system 10.6.5 and reistalling all programs from ground zero, I had the MPro working nearly for 2 weeks. But Suddenly today It got a frozen screem with a black curtain. I disconected all the external devices and after starting up I got a loading bar and then the spining wheel but it doesn't turn on.
    Is this a sign that I need to change the motherboard?

    You may be experiencing a Kernel Panic as seen and described in Apple doc.#106227. If not, disregard.
    Bad or incompatible RAM is the most common cause of KP's. It could just need to be reset……. to make sure there's a good connection.
    Try pulling any added RAM, especially if it's not OWC, Crucial or Kingston. Then run it with original RAM. Ground yourself while doing so. Keep in mind a bad stick of RAM can cause directory corruption, so Repair Disk after pulling the RAM. If it still does KP's, try removing the original RAM and running on two sticks of the added RAM.
    Here's a great site for Resolving Kernel Panics. Please do all the steps in order, even if you don't think you need to do a certain step.
    Here's a great MacFixIt article.
     Good Luck! DALE

  • Downloaded iTunes 7.7 - now macbook won't start. Help!

    Hi,
    I downloaded five or six updates from mac this morning - one of which was iTunes 7.7. I then got an error message saying that the download hadn't worked and the files had been sent to my trash. I then got a message asking me to restart the computer. Next, the computer wouldn't turn off to restart so I pressed the power button to turn it off. And now it won't turn on - the light comes on and the apple icon and that's it. I've tried starting it while pressing down the option and the safe key, and I've tried resetting PRAM but none of it works. What do I do now? Looking on other forums, I'm not the only person to have had this problem with Itunes 7.7

    Try booting in Safe Mode.
    Hold the shift key when you hear the chime on startup and don't let go until you see the spinning dial on the gray Apple screen.
    If zapping the PRAM has been unsuccessful you might be looking at an Archive/Install.

  • Macbook won't start. Help!!!

    Hi I have a white macbook and whe i turn on the mac the apple logo and the loading screen stays like that. it wont change if someone has an idea of what would it be that would be great.

    Welcome to Apple Discussions!
    First off, please don't crosspost your question unless instructed to, as it only wastes bandwidth and makes it harder to track who is asking what question.
    Second, sleep it off a night, with your machine unplugged and no battery inserted to get rid of your franticness. It never really pays to be frantic in front of a computer because you don't know what you are doing, and you could be your own worst enemy.
    When you are ready, depress the power button only for 2 seconds and let go.
    If that doesn't work reset the power manager:
    http://docs.info.apple.com/article.html?artnum=303319
    Also try zapping the PRAM if that doesn't work:
    http://docs.info.apple.com/article.html?artnum=2238
    If neither works, are you getting anything on the screen?

  • My Macbook won't turn on (HELP please)

    I got a new MacBook Pro recently, and through idiocy and excitement, I forgot to properly shut down my old MacBook whilst using my new macbook pro. I have had the new laptop for about two weeks, and I'd left the previous one on sleep.
    I figured the battery had just died, so I left it on charge for a few hours, hoping it would charge enough to turn on.
    however I tried to turn it on about two hours later, and it still wouldn't turn on. the battery light has been steadily green. I checked the battery bit on the bottom of the laptop and the apple support bit says that if it flashes one light green for five seconds that it means the battery hasn't charged enough yet. but the charger light hasn't been amber.
    what do I do? I really hope I haven't broken my laptop.

    Have you tried holding your power button down for at least 10 seconds and letting go?

  • I've moved itunes library onto new computer and now it won't sync. I did the back up and restore things and tried to sync, and although I've said yes to erasing and syncing, the sync won't start. Help please!

    It just keeps telling me "The session failed to start"

    It means the device is in recovery mode.  You'll need to reconnect it to iTunes and restore it again.
    You may need to connect it in recovery mode manually using the instructions in this Apple support document.
    iOS: Unable to update or restore
    B-rock

  • My macbook won't start up i have used the option command p r while holding down power button but not done.. please help guys

    my macbook won't start up i have used the option command p r while holding down power button but not done.. please help guys

    It not polite to repost asking fro more help three minutes after initial post.
    Recovery mode is Command & R keys after depressing and releasing the Power button  for a normal startup.
    OS X: About OS X Recovery - Apple Support
    That only works for Lion and later.
    What exactly happens when your try to boot to Recovery?
    Try starting in Safe Mode resetting the SMC and NVRAM/PRAM
    OS X: What is Safe Boot, Safe Mode?
    Intel-based Macs: Resetting the System Management Controller (SMC)
    About NVRAM and PRAM
    What model MacBook Pro and what OSX version was on the Mac?
    Have you tried booting from an OSX install DVD?
    When you try to start doe the Power light light?
    This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

  • MacBook won't start on battery/shuts down when power adapter is removed

    Help & advice needed please.
    My MacBook won't start without external power, it gives a whir then a click then nothing. Once started up, if I remove the external power it just shuts off.
    The battery shows at 98% & charging. Coconut Battery shows the following:
    Current battery charge 4126 (& increasing as I type)
    Maximum battery charge 4200
    Current battery capacity 4200
    Original battery capacity 5200
    80%
    Battery loadcycles 111
    Age of your Mac 6 months
    Charger connected yes
    Battery is charging yes
    Does anyone have a clue why the Mac won't power itself on the battery when everything else seems like it works?
    Cheers!

    As of today, my MacBook and I have been together for 40 days. Yesterday, while I was happily surfing (on battery), it powered down with no warning. Okay, these things happen. I plugged it in, restarted, and all seemed to be fine. Battery was about 70%. I did other things on my other machines and when it was about 90%, unplugged it and everything was good. This morning after using it unplugged for 1.5 hours it did the same thing, but decided to only work with the power adapter, not on battery alone. When trying to boot without AC, it would try to spin the CD and then fall back into off. When on AC, if I pulled the adapter, it would last two seconds and go blank. I made an appt. with the Apple store (Fashion Show Mall, Las Vegas) for 3:20pm. I got there right at 3:20pm and the monitors showed I was 5th in line. Store was fairly packed, at least one patron at every display item. Monitors also said the next MacGenius appt. was "approx. 8:30pm." Glad I made an appt! I was served about 15 min. later, during which time the monitors had changed to "No more MacGenius appts. available today, please try tomorrow." However, one guy came by without an appt. and was told he would be put on standby and to come back in 30 min.
    Once I explained my issue with my MacBook battery, my Genius tried one of his batteries. "I just want to make sure it's your battery and not your motherboard." My machine worked fine, so he said "No problem, I'll have you out of here in 10 minutes." He got me a brand new battery, tested it, and put my old one in a box on the rear counter with four others. He pulled the serial number from the "About this Mac" area, didn't need my receipt for purchase date or anything. I had even printed this page: http://www.apple.com/support/macbook_macbookpro/batteryupdate/ to use as ammunition, but didn't need it. He did approve highly of my dashboard widget "iStat pro", available here: http://islayer.com/.
    So the battery issue is a very common problem, and one that Apple has tried to deal with as painlessly as possible for the consumer. My Genius did ask if the battery showed an "X" in the icon bar, and I said no. Just wouldn't run on battery. On the way out of the store, one of the 3 MacBooks, in fact the one closest to the door, had an "X" on the battery icon. When I unplugged the power, it shut down immediately! The moral of the story is to contact Apple immediately with problems and give them a chance to fix them. Hope this helps others.

  • White MacBook won't start up.

    My MacBook won't start up at all. Before it completely went haywire, it would just freeze and the whole computer would be frozen and . It wouldn't even let you "force quit". Most of this happened when I opened iTunes. Now when I start it, the gray screen comes up, it shows the little apple sign, then goes gray with a circle with a line through it. I tried starting it up with the utility disk and holding down the "C" key, and instead of the circle it has a question mark inside a file sign and flashes. Now I have no idea how to get the disk out and my computer is useless. Please help me.

    Hi,
    *"question mark inside a file sign and flashes"*
    A flashing question mark appears when you start your Mac
    Flashing question mark can mean several things. One the drive is failing or failed. Two, it can mean that your Mac can't find a system folder to boot from. Try booting while holding down the Option key which prompts the Startup Manager window. If that doesn't work, it's time to replace the drive.
    Carolyn

  • My Brand New MacBook Won't Start Up!!!!!

    My new MacBook won't start up - from the first time I ever switched it on!!!
    All I have is a black screen, the sleep light is on either permanently or flashing and now the install disc is stuck in the drive and I can't get it out!
    Help please!

    From my experience, resetting the PRAM and PMU do not work in this situation, at least with my MacBook. I have a feeling that 10.4.7 update didn't flash correctly or the firmware is buggy in some way.

  • MacBook Won't Start and Hard Drive Full

    My daughter's MacBook won't start up completely.  It tells me to power off and power on again.  I tried restarting using my Snow Leopard DVD and it won't let me load, re-install or restore because it says her hard drive is 100% full.  Not sure how it got full and not sure how to get computer working again with no room on hard drive.  Help please.

    With MacBooks it's only the Late 2008 model 5,1 Aluminum Unibody and the Late 2009 model 6,1 and Mid 2010 model 7,1 White Unibody that don't have FireWire. Which one is hers?
    You can get a larger hard drive (sounds like she needs one) and an external case. Put the larger hard drive in the MacBook and do a fresh install of the Operating System and the old hard drive in the external case.
    For a hard drive try Newegg.com. For larger drives go to the left hand side.  http://www.newegg.com/Store/SubCategory.aspx?SubCategory=380&name=Laptop-Hard-Dr ives&Order=PRICE
    Or OWC  http://eshop.macsales.com/shop/hard-drives/2.5-Notebook/
    Here's a cheap SATA external hard drive case on eBay http://cgi.ebay.com/USB-2-5-SATA-HDD-HARD-DRIVE-EXTERNAL-ENCLOSURE-CASE-BOX-/120 636286623?pt=PCC_Drives_Storage_Internal&hash=item1c167ba69f
    Here's video instructions on replacing the hard drive on the Aluminum Unibody http://eshop.macsales.com/installvideos/macbookpro_13_unibody_hd/
    Here's video instructions on replacing the hard drive on the White Unibody http://eshop.macsales.com/installvideos/macbook_13_09_unibody_hd/

  • Macbook won't start

    Macbook won't start up.  Sounds like disc drive is spinning but screen remains dark as though startup file is not booting.

    Did you also try reset of NVRAM/PRAM?
    http://support.apple.com/kb/HT1379
    When you tried the Command + Opt + P + R keys on restart, held almost
    immediately and through the time period it should chime on startup, did
    you keep holding those keys down, so as to force it to repeat the chime?
    You should do this (if possible to tell) through Three chimes, before you
    let those keys go; that would be indicative of a NVRAM/PRAM reset.
    Aside from the details and troubleshooting processes in the SMC reset
    article from Apple Support, that could shed some light on the issue, if
    these were done in their subscribed order before finally trying the SMC.
    Have you tried System Management Controller (SMC) reset more than once?
    http://support.apple.com/kb/HT3964  {and those other troubleshooting bits}
    Depending on which MacBook you have, the details may vary; with some
    you could try several items not possible with a later model, such as a hard
    reset of the computer (remove battery, hold power button, etc) and other
    details I am not going into now... Here's something that worked for this one:
    •My MacBook won't boot, no start chime, just DVD spinning sound:
    http://www.ifixit.com/Answers/View/6271/My+MacBook+won%27t+boot,+no+start+chime, +just+the+DVD+spinning+sound.
    There are some ideas there which may help. At least as far as trouble-
    shooting. If you have access to an Apple Store with Genius Bar in the
    USA or Canada, you could call ahead for an appointment to have one
    of their staff genius tech persons diagnose and troubleshoot this issue.
    In other locations, there may be fees charged to accommodate services.
    Anyway, I an not certain what to suggest next.
    Did you try booting from the Snow Leopard DVD?
    Good luck & happy computing!

  • Macbook won't start - apple icon turns to circle with diagonal line/slash

    My Macbook won't start. When I turn on the power, the apple icon appears but then after a while it changes to a circle with a diagonal line/slash, then it just shows a gray screen.
    The last time I used the computer I did several software updates. Could this be causing the problem? Any suggestions for getting my computer operating again?
    Thanks for any help/advice.

    Yup, i encountered the same experience after a strange failed USB-loading, and a sudden shutdown of my macbook.
    Luckily i manage to "safe-boot" (pressing "Shift" key once starting up the mac) my macbook so that i can save the necessary files before will lose them all.
    After that i popped-in my SL Installation DVD, and did the reinstallation process. Fortunately, everything works as charm and everything is back to normal after Spotlight has done it's hard work.
    Happy Apple user once again.

Maybe you are looking for

  • How can I send a whole ITunes library from one computer to another? AIM

    Okay, I am trying to send a whole library of roughly 800 songs using Aol Instant Messenger. I have tried many different ways, sending the ITL file, the itunes 4 music library. When I tried these and replaced the library with it, it worked, but didn't

  • How do you set NLS_LANG environment variable in report builder

    How do you set up the reports builder environment to display foreign fonts. So far what I read makes me think that in report builder I have to set the NLS_LANG environment variable . If anyone has done this is that true and if so how. Also the langua

  • Camera Roll to Other Albums

    Hey, I wanted to know how to move the photos on my camera roll to other albums to organize them. I am using Windows, so IPhoto is not an option for me. Is there a way to do this...or am I stuck and just going to have a gross amount of photos in the C

  • Paying for Ringtones?

    This has to be a mistake. I paid $200 for this Iphone 3GS and now I pay $25 a month for service. So now I have to pay for Ringtones??? Why. Is this greed or what??

  • Get payroll to generate payroll

    Hi All, I am using pnp LDB and selection screen 900 for getting payroll using GET PAYROLL event. Problem i m facing is that GET PAYROLL event fetch payroll for all the employees. But i have to fetch according to personnel area and personnel subarea.