My macbook won't start up, it gets stuck on the blue screen. can it be fixed? i suspect a hacking due to a strange phone call earlier which i thought was a scam.

my macbook won't start up, it gets stuck on the blue screen. can it be fixed? i suspect a hacking due to a strange phone call earlier which i thought was a scam.

Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

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My computer won't start up it's stuck on the blue screen

my computer won't start up it's stuck on the blue screen

I've researched and I'm doing the internet recovery HD, hopefully I can move on from this situation..

Macbook won't start up at all, stuck on a black screen.

I went on my Macbook this morning, for about 20 minutes and then suddenly it turned off (whilst plugged in). I tried turning it back on but it wouldn't. It has charge (I checked the battery indicators) and help would be much appreciated as I have a lot of important information on there.

and how can I fix it without losing everything again?

My MacBook pro won't start. It is frozen on the gray screen with the apple. Please help?

My MacBook pro won't start. It's stuck on the gray screen with the apple logo.

Reinstall OS X:
Reinstall Snow Leopard without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

MacBook Pro won't start up. Gets stuck in Gray Screen

Ever since two days ago when I did a regular systems update of iLife, iWork and a bunch of other updates to my MacBook Pro, the thing wouldn't restart. It gets stuck in the gray screen and no apple symbol shows up.
Just on a chance, I turned the power off and the MacBook Pro continued to start up, and was fine. I'm wondering if because I didn't update to Leopard yet, there might be a conflict due to my recent updates, or maybe one of my peripherals is causing it to stall in start up? I have my iPhone dock, External Hard Drive, Apple LCD Screen, Mac Mini Style Hub, and HP printer plugged into the MacBook Pro.
This has ONLY started to happen when I recently updated in systems updater. It's happened 2-3 times. After I send this I will check it again, but I think I will have to AGAIN start using only the battery source and not plugged into the outlet.
Maybe installing Leopard will fix this problem? I am getting it fedexed in a day or two.
What could it be?
Help!!
Thanks,
Lainey

I haven't received Leopard yet, so haven't tried to install. It's when I use Software Updater. the last update is what I think is causing the stall.
I tried something though. When it stalled this last time, I pressed the LCD on switch on my 17 inch monitor, and then the start continued. Is there maybe a driver update needed for the 17 inch monitor now that I updated some softwarevia Software updater, or is that just me being paranoid?
Maybe the software updater installed stuff that needs Leopard to run properly. Once I install Leopard, I'll let you know how it goes. MEanwhile, I am going to try restarting a few more times.

My Mac won´t load. When I turn it on, I type the password, then it starts to load, but nothing happens. It gets stuck on the grey screen with the apple logo. I can´t go to an Apple store since I´m working in Bolivia. Thanks

When I turn it on, I type the password, then it starts to load, but nothing happens. It gets stuck on the grey screen with the apple logo. I can´t go to an Apple store since I´m working in Bolivia. Thanks

RhysWills1,
which model MacBook Pro do you have, and which version of OS X is installed on it?

Mac Pro gets stuck on the grey screen and won't finish booting

I have a Mac Pro 1, 1 recently (successfully) upgraded to snow leopard that gets stuck on the grey screen with the spinning rainbow cursor (after the apple logo and brief blue screen) and won't finish booting up. This happened after my computer froze up and I had to force quit. I checked out the forums and I tried all the all the suggestions (like disconnecting peripherals) and appropriate disk utilities, saw no errors with the HD reported, and had no trouble doing a safe boot (everything works o.k. there) or starting up from the software disk to perform the repairs. I did notice that during the repair permissions command, it gets stuck in the last few minutes, the CD starts to chug along, and everything freezes and I have to force quit. This happens every time I try it. I eventually backed everything up, erased the HD and reinstalled the OS, reset PRAM and NVRAM, but I'm still getting the grey screen on restart. Tech tool deluxe reports a "fail" on the video RAM, but everything else seems to check out. Could it be a graphics card issue? I did notice some funky visual glitches occurring prior to the breakdown. Any other ideas?

I wouldn't trust Apple Disk Utility to do a hard drive repair, but I would go with TechTool Pro 5/6 if you have that instead of Disk Warrior from Alsoft.
Clone the drive, though you should have some bootable backup clones already; repair the clone; then boot and work from that drive. Always have a working copy of the system.
And off load all your data to other drives.

Hi i am having a big trouble. MY mac wont start past the gray screen. I tried starting on safe boot, single user user mode , recovery mode. Everything it gets stuck on the gray screen i even tried reinstalling it , same thing what should i do?

MY mac wont start past the gray screen. I tried starting on safe boot, single user user mode , recovery mode. Everything it gets stuck on the gray screen i even tried reinstalling it , same thing what should i do? it lets me reinstall sometimes Sometimes.... it is weird.

orshikhfromsc,
boot from the Mac OS X Install DVD that originally came in the box with your MacBook Pro (by holding down the C key as it starts up). When the desktop appears, select Disk Utility from the Utilities menu and erase your internal disk. After it’s been erased, reformat it. After it’s been reformatted, exit Disk Utility and reïnstall the version of Mac OS X from that DVD onto your internal disk. After that version of Mac OS X has been reïnstalled, boot from your internal disk and run Software Update to get it up-to-date within that version; that should allow you to redownload and reïnstall Mavericks, if desired. If Mavericks is reïnstalled, run Software Update again to get it up to date.
If you no longer have the two grey installation DVDs, you can purchase a replacement set from either Apple or iFixit.

On boot up my macbook gets hung on the blue screen

On Boot up my MacBook Pro gets hung on the blues screen. I have to close the display let it sit for about a minute and then open it back up. Then the sign in window wil come up. Next I have to wait 5 to 8 minutes after selection of a user name to be able to enter my password.
I just had to restore my OS from Time Machine because it would not boot up.
any suggestions?

If you haven't already purchased a new disk, I would strongly advocate getting an SSD drive to replace the failed hard disk in your machine.
I would recommend nothing but Intel SSDs - they are by far the best-performing ones out there. I have a 240GB Intel 520 - http://www.newegg.com/Product/Product.aspx?Item=N82E16820167086 - in my Late 2011 MacBook Pro with 10.6.8. Downloading, opening multiple tabs while browsing, bootup, shutdown or software install speed, it's an incredible dream. A full install of 10.6 last night was completed in 5 mins and 35 seconds on my machine!
There are also other high-performance SSDs like the Samsung 840 Pro - http://www.newegg.com/Product/Product.aspx?Item=N82E16820147193 - but from my personal experience (installed in a client's office PC), no consumer SSD can best the Intel in performance.
Regarding getting the machine back to a usable state after its drive crash - I recommend doing a clean install of the OS along with all the programs you use, doing an initial sync with Time Machine, booting back to the Mac OS X Install DVD and making a DMG disk image of your new drive to be saved on an external backup hard disk (perhaps your TM drive).
Reason being if your machine screws up in one way or another in the future - be it a misbehaving software update or another disk failure - you can just plop in a new drive, boot with the Install DVD, plug in your external drive and restore the "master" image to your new drive and restarting from it; all your programs will already be there without needing to go through the tedious process of reactivating et cetra. You can then immediately retrieve any missing documents from your TM backup with little hassle since the system was already synced to TM and it will recognize it as the "same" Mac despite the drive change.
Of course, with anything comes pros and cons - and the cons in this case are needing to fiddle around with the command-line interface (Terminal) and some initial fidgeting with external drives. However, it will all be smooth sailing for future disasters once the "master" image for your machine is saved on the drive.

Have a Droid Razr M that is stuck in the reboot screen. I tried a hard reboot and a factory reset, and it still gets stuck in the reboot screen. How long should I wait for the reboot to occur until it starts back up?

Have a Droid Razr M that is stuck in the reboot screen. I tried a hard reboot and a factory reset, and it still gets stuck in the reboot screen. How long should I wait for the reboot to occur until it starts back up? I tried the steps for a factory reset given on this site, but it still does not want to work. Any help would be greatly appreciated.

Hello otter314!
Let's take a look into this to see if we can figure out what happened. When did this begin? What's the software version of the device? Do you remember what was happening with the device right before this started? Please supply me with some additional information, I'm happy to help with a resolution!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

My macbook pro keeps getting stuck on the grey screen

my macbook pro keeps getting stuck on the grey screen eventually im able to get it into safety mode yet i dont have the disc needed to restore or reboot it what should i do

See Grey Screen
https://support.apple.com/kb/TS2570
https://discussions.apple.com/message/16276201#16276201
You didn't mention your MBP model or OS X version. But the link above should help you.

Macbook getting stuck on the gray screen with the apple

Please help!
I had to turn off my computer this morning manually becuase it froze and when I went to turn it back on, it just gets stuck on the gray screen at the beginning. It will have the apple logo on it for a while and then switch to a "folder" with a questions mark in the middle, then to circle with a line through it and will never actually boot up. Please, any thoughts would be wonderful!

Do you have your install discs with you? If so, insert Install Disc 1 into the optical drive and boot the computer while holding the C key. The OS X Installer should load. Choose a language to proceed. Once that window is gone, menus should appear at the top of the screen. From the Utilities menu choose *Disk Utility*. In the left-hand column, highlight your hard drive's icon--the one that lists the xx.x GB capacity/manufacturer. If you have installed Windows via BootCamp, choose the *Macintosh HD* icon. Choose the *Repair Disk* button. If anything cannot be repaired, post the error here. If nothing needs to be repaired, click the *Repair Permissions* button. Also check the *S.M.A.R.T. status* of the drive in the lower-right corner.
Best of luck!
~Lyssa

My apple wont turn on. it gets stuck on the gray screen with the spinning wheel and the apple on the screen

My macbook air turns on but not completely, it gets stuck on the grays screen.   It shows an apple an a spinning wheel and that is as far as it gets. sometimes I can get to an screen that shows macintosh hd and i clicked on it and the computer turned off.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
     a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

HT1492 Start-up disk is full and can't go past the blue screen; can't delete read-only files on single-user mode. Please help.

I have had my Mac mini for about 6 years and I guess it had enough of me (haha), so the start-up disk got full and it shut down before I could empty files on my drive. Unfortunately, all these years I hadn't backed up anything and now I can't access anything since it won't boot past the apple logo (and the blue screen for that matter). I have tried rebooting (holding shift as the mac mini loads), but that didn't help since the start-up disk will still be full and stuck on the blue screen. I am now trying the single-user mode (holding command key+s), and I tried to delete files in the trash bin but all of the files are read-only and access is denied! so I basically can't delete anything on the mac mini (it says "Root device is mounted read-only"). So the key here is to change the permissions but I don't know how to exactly do that. Can someone help me figure this out? (and type the command in the unix language please!!) [ Note: We have two users on this mac mini if that helps.]

Run the following command:
mount -uw /
This isn't a permissions issue.
(87807)

I purchased a movie through iTunes and the movie gets stuck on the opening screen and will not play. Has anybody had this happen? And if so is there any solution?

I purchased a movie through iTunes and the movie gets stuck on the opening screen and will not play. Has anybody had this happen? And if so is there any solution?

Hey Christian,
I'd follow the troubleshooting steps below, from this article:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Reset the system
You can reset the Mac's parameter RAM and SMC.
Reset the resolution
Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
See if that resolves the issue and gets your video playing again.
All the best,
David

My macbook won't start up, it gets stuck on the blue screen. can it be fixed? i suspect a hacking due to a strange phone call earlier which i thought was a scam.

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