My mail app won't let me enter my email and I can not update my phone

i want to update my phone cause these popups keep annoying me but I'll press agree and it won't do anything it doesn't freeze but it just won't work so I'll go to apple support and I want them to email me but my email isn't on my phone so I'll go to set up an email and it acts like I've set up an email and I havent everything's empty what do I do can someone help?

Hello,
is there any number on the gift card  that you could call? If so, call that number.
Also, check out this website, as it might give you some tips/answers:
http://support.apple.com/kb/TS1292

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