My master Suite is registered to the wrong system, help change Mac registration to Win?

The Adobe customer service chat representative, Gaurav, has told me I have to get assistance by posting on the forum.
My product is incorrectly registered as a Mac product. I don't know how that happened, as I've only installed it on PCs. So I cannot use the serial on the "my products" section of my Adobe ID website to validate my product after a hard drive loss.
The customer chat representative has ended the chat and told me the only way to fix my issue is to post to the forums.
What do I do? It's an older copy of the Master Suite, so it was a fairly expensive software and I'd like it to be usable,

Constance Woodman:
Hello again, Gaurav. I followed you instructions and posted to the forums.
6:57:44 PM
Constance Woodman:
However, the last chat assistant has let me know the serial number is a volume license for mac, which is bizarre to me, as it was purchased as a personal copy for windows. 
7:01:25 PM
Gaurav:
Hi , welcome again 
7:02:14 PM
Constance Woodman:
I have the original box, is there a way I can submit a photo of the box or something similar? 
7:02:39 PM
Gaurav:
Although the request of yours cannot be supported over the chat but as i can see that you have been over the chat for so long searching the resolution , let me check what best i can do to get this resolved fo you as an exception 
7:03:10 PM
Constance Woodman:
Thanks, i followed your suggestion and posted in the forums, but i don't think the forum can help me with what appears to be an error. 
7:19:35 PM
Constance Woodman:
Hello? 
7:27:02 PM
Constance Woodman:
I'll copy this transcript to the forum, in case that helps 

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