My MB Pro will not power up. when I look at the connector for the power supply, the green/red indicator on the connector is not lighting up
It appears to not be charged and when I go to plug in the charger the green/red indicator on the connector is not lighting up.
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Genius Bar reservation:
http://www.apple.com/retail/geniusbar/
Best.
Similar Messages
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I want to buy a hard case for my macbook pro, but I don't know what year it is. When I use the serial number to try and find out, all it says is, "~VIN,MacBook Pro (15-inch Glossy)". When I type that into amazon for a case it gives me nothing!
Hi T,
Either of these will give you the info you seek:
http://www.appleserialnumberinfo.com/Desktop/index.php
http://www.chipmunk.nl/klantenservice/applemodel.html -
I had photoshop elements 8 installed on my previous computer and it did not work properly when it came to sizing photos for a website I was adding to. I now have a new computer which runs windows 7. Is it worth installing photoshop elements 8 again on my new computer or will it be a waste of time?
I have PSEv.8 on my computer running WINDOWS 7. It works perfectly..
Perhaps you need help with saving files for web use.. Will be pleased to assist you when you get everything set up. -
when ipad connected to windows computer for sync I cannot install or remove an app. Screen does not react. Also lost my app store app from the ipad screen. IPad is ipad 2 and op system is 8.1.1. Just tried full restore and still the situation is the same.
For the missing App Store issue, if you swiped fro screen to screen to look in other folders and didn't find it, and did a spotlight search to see which folder it is in and had no success with that, Check Settings>General>Restrictions and make sure that you didn't disable it.
You can also reset the home screen layout and the icon will reappear - but the home screen will return to the way that it looked when you first activated your iPad.
Settings>General>Reset>Reset Home Screen Layout.
For the syncing issue, which screen does not react, the computer and iTunes or the iPad? -
firefox plays video, but no sound. when I type about:plugins in location bar, it shows the firefox default plugin is not enabled. When I look at my plugins, it says it is enabled. I have uninstalled 3.6 and re-installed with the same result. Why do I have no sound. Computer plays I-tunes and all other sounds, just no web browser sounds.
Glad you seem to have sorted things out.
The warning about the warranty is light hearted, I think at one stage it warned "here be dragons" but also intended to make us think as it warns that making changes may produce problems. -
I seriously have uninstalled and reinstalled a dozen times and it still says I do not have Jave when I try to play games but it shows that my Java is enabled in the Safari preferences
Follow this links process to enable the Java Preferences Panel and allows you more control.
http://support.apple.com/kb/HT5559
Also, try a game called Supremacy1914 and run that game. Its an outside browser game (Essintially) that runs via Java. It should give you a security option to allow the certificate to play the game. Some games require certificates and depending on your user account, it could be blocked.
Java panel is now stored in the System Preferences > Other -
How do i get iphoto to NOT open automatically when i plug in my devices for updating in iTunes ??
How do i get iphoto to NOT open automatically when i plug in my devices for updating in iTunes ??
Just so i understand. It happens when i connect my Ipad or Iphone, which i want to stop. I'm cool with it opening when I connect my camera tho. Can i customize it that way (just to open for my camera, and NOT my i-devices) ?
thx for the help -
I have a macbook pro and an Iphone, but when I look for them in find my iphone, I see them in different accounts, WHY?
Could they be signed onto iCloud with different Apple IDs?
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I need help iTunes 10.6.3 Mac running 10.7.3 not responding I have deleted iTunes and reinstall iTunes and it keeps happening I also scanned the computer for any trojans and any other possible viruses but the pc is running perfect waft do I do ? Please help me ?
Hey thanks for replying.
Here's what I did:
First I tried the Winsock reset in the Command prompt. Nothing changed.
Next, I tried the instructions on http://http://support.apple.com/kb/TS4123. The only other program that came up on the 'Winsock Providers' tab on the program was 2 Windows Live applications, which I can do without. So I deleted all Windows Live Applications.
I did the Winsock reset in the Command Prompt again and rebooted my comp.
Unfortunately, nothing has changed. iTunes keeps freezing at various stages of the sync, then shows the candy cane-striped bar with either the words 'Finishing sync' or 'Cancelling sync', before showing the Apple logo.
Sometimes, iTunes gets to the syncing stage - "Copying # of ####" - where it will trudge through the first, second and third tracks before flashing "Copying 4 of ####" for a split second and I catch "Cancelling sync" briefly before the Apple logo appears.
Again, I've repeated the steps I mentioned in my previous post. Does ANYONE know when the new version of iTunes is set to be released?! This one is driving me INSANE, to say the least!! -
After upgrading my iPad will do nothing except refuse to take a charge display a black screen or a battery red line or the occasional apple logo. Have tried soft boot and hard boot and nothing!,!
Hello there, Victoria.
Great job on troubleshooting on your own. The following Knowledge Base article offers up some great steps to review and additional recomendations:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Resolving issues
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge until your device turns on. This could take between 10 and 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue persists, please contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Dear all, Since a week ago I observe that when I press the button for my macbook air to start a nap, first the screen turns to black (although I can see it is stil on) and I can see the arrow (pointer). Only after 15 seconds the arrow and the screen really shut down. It did not occur before, as a matter of fact it was instantaneous. What could be the problem?
Note the time in your Mac's menu bar or some other accurate timepiece. Then, press the button to put the MBA to sleep. Wait until the cursor disappears and for all indications that the Mac appears to be asleep.
Then, wake the Mac the way you normally wake it.
Then, find the Console app - it is in your Utilities folder and looks like this
You can find it by selecting Utilities from the Finder's Go menu.
Open Console.
If the log list column on the left is not already displayed, show the log list by selecting Show Log List from Console's View menu.
Locate system.log in the list and select it. Many date and time-stamped entries will appear, hundreds of them, and you must find the entries relevant to your Mac's sleep problem. To do that type the words sleep cause in the Filter field at the upper left of the Console window:
That will cause all log entries to be hidden, except for the entries containing those words. The last entry in the list will correspond to the last time you woke the Mac. It will have a time stamp in the form hh:mm:ss later than the time you noted in the Mac's menu bar prior to putting it to sleep.
Make note of that exact time in hours, minutes, and seconds.
Next: Clear the filter field by clicking the x in the above screenshot. It should then look like this:
All previously displayed log entries will reappear.
Next: Find the log entry that corresponds exactly to the time you noted in hours, minutes, and seconds containing the words "previous sleep cause". You may have to scroll up or down a considerable distance. When you find that line, select it and drag your cursor up and prior to the entry corresponding to the approximate time you noted before putting the Mac to sleep. This will result in a selection of perhaps 50 to 100 lines or so.
One or more of them, along with their time stamps, may reveal the reason for the fifteen second delay.
Copy and paste those log entries in a reply.
Most of the entries will be cryptic but will contain information you might consider personal such as your Mac's name. If you do not want that information to appear, delete or obscure it when posting your reply. Leave enough information so that the entries can be deciphered. -
I have problems when using the camera on my iPhone 4S (the same for my daughter with a iPhone4)
A veil around the blurred photo, a development impossible and completely unable to read the bar code or QR code. What to do?Sounds kind of stupid, but check to make sure that your iphone case cover is not blocking the edge of the camera lens. I had a silicone case on my 3S and when it got older, it started tot slip and the edges of my pictures were blurred.
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i keep getting "an error occurred when installing, please run program again" for OS X mountain lion, how can i fix the problem?
The Reset feature adds a folder on your desktop named Old Firefox Data. I recommend hanging onto that for a few weeks in case you discover something essential that the Reset feature left behind.
This article has a list of what is migrated and what is not during a Reset, in case you're curious: [[Reset Firefox – easily fix most problems]]. -
Whenever i click the link for a great app i found, to go to the app-store, the app store reply is " could not complete your request" this happen for every app link that i persue! Need help
Try signing out of your account and then sign back in and see if that helps.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try again. -
With SO MUCH photo editing software available, what would be the best for me if I am a digital camera newby? I do not need Photoshop CC! I do not want to spend $700 bucks! My camera is a Nikon D90. Please help.
Where did you come up with the $700 figure?
Photography plan - $9.99/month or $119/year - Creative Cloud Photography plan : Adobe Creative Cloud
Single App - $19.99/month
Complete plan - $49.99/month or $599/yr - Creative Cloud free trial & plans : Adobe Creative Cloud
Ah - If you wish to cancel early yeah $74.99 which would total for the year at $899.88. But that final total would be if you canceled in the 12th month but if you plan on keeping it that long might as well go for the annual contract. Then cancel at the end of the term limit if you need to.
If you are not sure what to get, Either Elements as was suggested by Peru Bob or the photography plan.
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