My MBP keeps freezing and telling me to restart my computer!! HELP!!
I have had my macbook pro for only a few weeks and, while at first it worked wonderfully, it has started to act up! In the past three days it has frozen 3 times and forced me to restart it twice. I do not know what is going on! some one please help me! Is there anything that I can do manually to fix it or should i take into the apple store to get it checked out?
this is the most current "error details" from my last restart. can anyone translate?
Interval Since Last Panic Report: 27146 sec
Panics Since Last Report: 2
Anonymous UUID: E77511DB-2F7D-466B-B5F5-1966EAD98512
Thu Jul 19 04:02:11 2012
panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f8244229c, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000012, CR3: 0x0000000078c2c043, CR4: 0x00000000001606e0
RAX: 0xffffff7f82442295, RBX: 0xffffff8014e3be00, RCX: 0xffffff7f824423f8, RDX: 0x0000005068f7d8ea
RSP: 0xffffff80f1a439a0, RBP: 0xffffff80f1a439c0, RSI: 0xffffff8014e3be00, RDI: 0xffffff801512b000
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff7f82442e6c, R11: 0xffffff80137ab5e8
R12: 0xffffff801417cf88, R13: 0xffffff801512b000, R14: 0xffffff801512b000, R15: 0x0000000000000000
RFL: 0x0000000000010297, RIP: 0xffffff7f8244229c, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000000000012, Error code: 0x0000000000000002, Faulting CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff80f1a43650 : 0xffffff8000220792
0xffffff80f1a436d0 : 0xffffff80002c4794
0xffffff80f1a43880 : 0xffffff80002da55d
0xffffff80f1a438a0 : 0xffffff7f8244229c
0xffffff80f1a439c0 : 0xffffff7f82445e16
0xffffff80f1a43b00 : 0xffffff7f82442ed4
0xffffff80f1a43b60 : 0xffffff800065593e
0xffffff80f1a43b80 : 0xffffff800065621a
0xffffff80f1a43be0 : 0xffffff80006569bb
0xffffff80f1a43d20 : 0xffffff80002a3f08
0xffffff80f1a43e20 : 0xffffff8000223096
0xffffff80f1a43e50 : 0xffffff80002148a9
0xffffff80f1a43eb0 : 0xffffff800021bbd8
0xffffff80f1a43f10 : 0xffffff80002af140
0xffffff80f1a43fb0 : 0xffffff80002dab5e
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f82439000->0xffffff7f8249ffff
dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80887000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f808eb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f808b2000
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
11E2617
Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 4683345897268
last loaded kext at 694600200389: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80794000, size 241664)
last unloaded kext at 364223373508: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f82273000, size 8192)
loaded kexts:
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.69
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AppleHDA 2.2.3f13
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMikeyDriver 2.2.3f13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.7f2
com.apple.driver.AppleIntelHD4000Graphics 7.2.8
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.GeForce 7.2.8
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AppleMuxControl 3.1.32
com.apple.driver.ApplePolicyControl 3.1.32
com.apple.driver.AppleLPC 1.6.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelFramebufferCapri 7.2.8
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.4
com.apple.driver.AppleUSBHub 5.0.7
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 560.7.21
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleUSBXHCI 1.0.7
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBEHCI 5.0.7
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.driver.DspFuncLib 2.2.3f13
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.3f13
com.apple.iokit.IOHDAFamily 2.2.3f13
com.apple.driver.AppleGraphicsControl 3.1.32
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.kext.triggers 1.0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.nvidia.nvGK100hal 7.2.8
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.NVDAResman 7.2.8
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2
com.apple.iokit.IOBluetoothFamily 4.0.7f2
com.apple.driver.AppleThunderboltDPInAdapter 1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.0.7
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.0.7
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro9,1, BootROM MBP91.00D3.B06, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.1f170
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS727575A9E362, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8, 118.1 MB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 8
BSD process name corresponding to current thread: Google Chrome He
If you must use Chrome, download either the very latest version or the newest builds of the beta version. There are problems with Chrome and your Intel 4000 GPU that have beenn documented here and all over the Internet. The very latest version is supposed to fix the problem. Also make sure that you have the latest Software Update, released yesterday, for your machine.
Then follow Bimmer's instructions. I'll bet that you're problems will be solved by updating Chrome, making sure that you have the latest software updates available, and following Bimmer's guides.
Good luck,
Clinton
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Architecture: x86_64
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Event: powerstats
Signature: com.apple.SystemStats.TopPowerEvent
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Binary Images:
com.google.Chrome.helper 34.0.1847.116 (1847.116) <6702460E-4A3F-3A9F-970D-CCF68F5C2D6D> /Applications/Google Chrome.app/Contents/Versions/34.0.1847.116/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper
com.google.Chrome.framework 34.0.1847.116 (1847.116) <D3285AE0-665C-3361-89DF-B889FCD0C45D> /Applications/Google Chrome.app/Contents/Versions/34.0.1847.116/Google Chrome Framework.framework/Google Chrome Framework
com.macromedia.PepperFlashPlayer.pepper 11.8.800.66 (11.8.800.66) <58C19365-F4EA-31BB-91B2-EB2ED5553F1E> /Applications/Google Chrome.app/Contents/Versions/34.0.1847.116/Google Chrome Framework.framework/Internet Plug-Ins/PepperFlash/PepperFlashPlayer.plugin/Contents/MacOS/PepperFlashPlayer
com.apple.HIToolbox 2.1 <8CB677B7-43FC-3534-A685-5A5445C95F7D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbo x.framework/Versions/A/HIToolbox
libsystem_kernel.dylib (2422.90.20) <C823B3BD-F818-3D7A-9FB7-9BDE00E2BEA1> /usr/lib/system/libsystem_kernel.dylib
com.apple.AppKit 6.9 (1265.19) <07125263-9E97-3A47-BBD3-6FB462910565> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
com.apple.CoreFoundation 6.9 (855.14) <756998B3-F507-3474-AFB2-769FC9CE5263> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundat ion
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Powerstats for: spsecure
Microstackshots: 2 samples
Primary state: 1 samples state 0x98
Binary Images:
spsecure <77DA1747-A9BD-39A6-B43B-B31111A61FB6> /usr/local/sps/Spector Pro.app/Contents/SharedSupport/spsecure
libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
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libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
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Powerstats for: FlipShareServer
Microstackshots: 1 samples
Primary state: 1 samples state 0x98
Binary Images:
com.flipvideo.FlipShareServer 0.1.10 (Build 118282) (0.1.10) <7A082864-05B4-6651-47F1-6CCAAC4E3C0B> /Library/Application Support/Flip Video/FlipShareServer.app/Contents/MacOS/FlipShareServer
libsystem_kernel.dylib (2422.90.20) <C823B3BD-F818-3D7A-9FB7-9BDE00E2BEA1> /usr/lib/system/libsystem_kernel.dylib
libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
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Powerstats for: AddressBookSourc
Microstackshots: 1 samples
Primary state: 1 samples state 0x98
Binary Images:
com.apple.AddressBookSourceSync 8.0 (1369) <492B5205-CA39-34E4-8077-D6786002E17B> /System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/Addres sBookSourceSync.app/Contents/MacOS/AddressBookSourceSync
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com.apple.AddressBook.framework 8.0 (1369) <3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
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launchd (842.90.1) <425516B6-9F3E-342F-87B3-EC461EBA6A1A> /sbin/launchd
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================================================================
Rank: 3
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Proc Idle Wkups: 0
CPU time: 00:00:00 (0.0%)
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Power: 0 mW (0.0 %/hr)
This is the second time its happened in the last hour.
Its been fine since i got it back on monday. But before that it just keeps doing it.
Any Ideas what i can do ? -
My ATT Iphone 3GS keeps freezing and shutting down, now won't turn on at all. tried to do an update and restore but it froze in restore at about 20% done, waited 5hrs for it to go, it didn't. Not sure what to do or where to go (ATT or Apple) to get help, how much it could cost? HELP PLEASE!
Did you follow the steps in iOS: Unable to update or restore?
-
My I Mac keeps freezing, and shutting down apps.
Hello,
I have an I Mac, it keeps freezing, and when I open my applications it will shut them completley. (i.e Chrome keeps shutting down by itself, Skype dissapeared and Gimp is just a question (?) mark now )
I tried restarting the computer on safe mode, and I tried restarting it a couple times, after leaving it off for a couple of minutes. My computer has never been this slow and temperamental since I got it in 07. PLEASE HELP.
Is there a way to clean up my disk, or check erros, or just figure out what is causing my computer to act so slow?
I will gladly appreciate any suggestions from the pros!PLEASE HELP ......
-
My 4s keep freezing and shutting down apps!
My 4s keep freezing and shutting down apps. Half the time I can't even unlock my phone because its frozen! Anyone else have this problem? This didn't start until I updated the software a few months ago (when they released the iphone5). According to my phone my software is up to date.
PLEASE HELP ......
-
My phone keeps freezing and I have the 5s and now it won't turn on but I can talk to sir
My phone keeps freezing and I have the 5s and now it won't turn on but I can talk to sir
If you can talk to Siri, but the screen is not turning on, try the 2 button reset. Press and hold the Sleep/Wake (Power) Button and the Home Button at the same time for at least 10 seconds. http://support.apple.com/kb/ht1430
If that doesn't make you screen come back on, you can try restoring your iPhone. http://support.apple.com/kb/ht1414
iPhone hardware troubleshooting - http://support.apple.com/kb/ts2802
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
My issue is still not resolved. What do I do next?
Contact Apple Support. https://support.apple.com/kb/HE57 or https://selfsolve.apple.com -
My MacBook Pro keeps freezing and has become very slow...can anyone help???
Please can anyone help.....this past month my MacBook Pro keeps freezing and showing the beach ball....its also become very slow.
I still have lots of memory.
But this message is showing when i go to applications- utilities and console...
27/01/2013 22:41:39
kernel
disk0s2: I/O error.
does anyone know what this means and how can I fix it?
It seems to freeze more when I use the finger pad to move the mouse?
Its becoming very annoying especially when I'm trying to watch a programme on bbc iplayer.
Many ThanksYour hard disk is failing and requires replacement. Replacement is not terribly expensive and can be performed by someone sufficiently adept with computer repair. If that's not you, an Apple Store can perform the replacement.
Back up your data ASAP. -
60gb ipod photo keeps freezing and skipping through songs
I've had my 60gb ipod photo for almost a year and it keeps freezing and skipping through songs and sometimes it won't respond to a reset. I have to let the battery run down in order to use it again. I have restored it several times and it seems to keep happenning at least once a week.I have the latest software for it. Is there any thing else I can do?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync what you want
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Firefox keeps freezing and using 50% cpu and memory usage shoots up real fast and carries on going till it uses up all there is left. Most of the time it's when there's an auto update of anything addon, plugin or ff but not just neccessarily then! I find out it's happened when there's been an update after i restart and an extra webpage comes up with the particular addon/plugin/ff update. I have to restart most of time because nothing sorts it out. I'm using windows xp with the latest update of ff 13.0.1 it's not this version because it's been happening for a while. And it never started when i added a particular addon or plugin or when i added a new app to my pc either. Any idea as to what this may be or how i'd sort it out?
CheersMaybe disable hardware acceleration? This article should help: https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
-
My macbook pro keeps freezing and I get a rainbow disk circling. I have to hold the power down and turn off, it will not do anything else.
Can you tell us how much RAM (Memory) you have? It's listed by clicking on the in your title bar....go to About This Mac and it's in the 1st window.
We would also like to know what size hard drive you have and how much free space is on it.
If you click on your Hard drive icon (should be upper right hand corner of your screen), or the Finder in your Dock...when the window opens it says at the bottom how much Free Space you have on your drive.
If you go to the , click on About This Mac, click on More Info... in that window. The next window says how big your hard drive is under Hardware....click on Serial-ATA.....look under Capacity:
We need to know this cause if a hard drive is too full it slows things down and creates operational difficulties.
DALE
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I recently updated and now iTunes will not load when I try to open it. Windows Task Manager shows iPodService.exe and iTunes.exe processes running, however nothing opens on my screen. I have tried uninstall/reinstall already and tried emptying my Tem
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I have created a spreadsheet on my Mac (10.6.5) and transferred it to my iPad (4.2.1). It is not possible anymore on my iPad to add a Diagram using an existing table. Besides that cells are locked with their format which cannot be changed: if it is f
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I had just redeemed some gift cards and as I was downloading more songs, my iTunes crashed. So I started it up again and said I had only $38.00, the amount I had before the gift cards equaling $80. I tried to re-enter the codes, but they were already