My media downloader is either extremely slow or "hung up"

Help

Hello,
Aplogies for the inconvinience.
Follow these steps and we'll get it working
1. Close Downloader ( even if it is updating )
2. Go to this page http://www.photoshop.com/misc/membership-faq#downloader ( on Firefox or IE)
3. It will ask you to update or launch (if not already updated ). Go through the process.
This should get you to the downloader login screen ( if not already logged in ) - otherwise it will give you the download option.
Let me know if it still is a problem.
Regards
Amreek

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