My membership has been changed from 12 month member to Free Trial while my credit card has paid for 2 months already

I subscribed Adobe Creative Cloud for 1 year plan with a promotion 1,200 Thai baht a month since December last year.
Recently my membership has been transfer to a Free Trial while I already paid the monthly fee
I already tried to fix this myself for several days but It seem to be useless.
So I hope someone in Adobe’s will help me out with this issue

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

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