My membership is activated, why I still need to provide a serial number??

My membership is activated, why I still need to provide a serial number??

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

Similar Messages

  • Hi, I bouhgt a used Apple Power Mac G5, I want to buy a blue tooth card for the same to use wireless keyboard and mouse, i am just curious that why do i need to provide the serial number of my computer, is there any compatibilty issue?

    Hi, I am new in Apple Computer, I bought a used Power Mac G5. I want to buy a blue tooth card for the same to use wireless keyboard and mouse. so why it is mandatory to provide the serial number of the machine?

    Hello, Serial# not needed...
    At the Apple Icon at top left>About this Mac.
    Then click on More Info>Hardware and report this upto *but not including the Serial#*...
    Hardware Overview:
    Machine Name: Power Mac G5 Quad
    Machine Model: PowerMac11,2
    CPU Type: PowerPC G5 (1.1)
    Number Of CPUs: 4
    CPU Speed: 2.5 GHz
    L2 Cache (per CPU): 1 MB
    Memory: 10 GB
    Bus Speed: 1.25 GHz
    Boot ROM Version: 5.2.7f1

  • Why do I need to provide my phone number when purchasing Lightroom?

    I've never had to provide my phone number before on any other platform which I've ordered other products on. Why do I need to provide such a personal information to Adobe? 

    I can think of two reasons:
    1)  A phone number is typically asked for when purchasing via a credit-card so the card can be validated.
    2)  So Adobe, at some point in the future, can call you to set up a remote session with your computer as part of a technical-support issue resolution..

  • Can't install from download. need to provide previous serial number, but how?

    Due to fried hard drive I need to re install CS 5 from My Orders. Entered the serial number got green check but then I was asked for serial number of a previous CS product. I have it but can find palace to enter it.
    Any help?
    Martin

    Error "The serial number is not valid for this product" | Creative Suite

  • Why do I need to activate (with serial number) the apps when opening??

    It is asking me if I want to initiate the 309 days trial version?? I am logged in on my Creative Cloud Accound with full license to all Apps!! 1. I have tried to log in and log out of my creative cloud and restart my iMac.
    tnx

  • Why the software (PS , AE , AI ...) still ask me input the serial number?

    I joined the Creative Cloud membership - Student & Teacher Edition (one-year) and I'm sure I've paid for plan , but why the software (PS , AE , AI ...) still ask me input the serial number? and I have not received the serial number in email
    Could anyone help me? Thank you so much

    Hosts file is an essential  file required  for computers.
    If you had renamed the "Hosts file"    and if you are using Windows 7 operating system , please use the below link and run Fix it tool .
    http://go.microsoft.com/?linkid=9668866
    This will Reset Hosts file and create fresh new default hosts file  with no Adobe entries.
    Windrows 8 / 8.1 ???
    Please refer below link :
    How can I reset the Hosts file back to the default?
    Check under Summary option :

  • I licensed the on-year membership for After Effect, everything all right, logged in, download content (after effect) with desktop apps, and open it, than Trail period is stop, and i need to write the serial number?! What can i do?

    I licensed the on-year membership for After Effect, everything all right, logged in, download content (after effect) with desktop apps, and open it, than Trail period is stop, and i need to write the serial number?! What can i do?

    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    or
    Online Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • HT1937 why do i need to provide with a Credit card info in order to get apps to my new iphone5?

    Why do i need to provide Credit Card info in order to get apps to my new iphone5???

    but im trying to get an "app" that is supposed to be "free"

  • Need CS5 Student Edition Serial Number

    I bought the PS CS5 Student/Teacher edition in 2011. I loaded it to my macbook at the time. I just purchased a new macbook yesterday and am trying to install it on the new computer. I have downloaded it and now need to enter the serial number. I do not have this. After a very long chat with Adobe they can not find this product under any email I have ever had. They say that since they can't find the email ID they can't give me the serial number. I have the original box with product code and I have the program on the old computer still. Is there ANY way I can get the serial number so I can install on my new computer? Or anyway to figure out which email address was used? is this info stored somewhere in CS5 files?
    Thank you so much for your help!!

    You probably only have one license, before you can enter the serial number on your new mac, first you have to deactivate Photoshop on your old mac (For help on that go to Activation & Deactivation Help). Also to determine what email your AdobeID was registered under would be to go to the create an account page, and enter all of your prior email addresses, when it says 'email already taken', you know that is your email. You can also change your password if you don't know that either by asking to send a verification code to your email address.

  • Bought PSE13, the box has activation code but it says enter a valid serial number

    I bought PSE 13 in box with a CD. It has an activation code but it says to get a serial number on www.adobe. When I open my account, it says add a new product then enter code, I enter the 24 digit code (alpha and numbers) i have on a card in the package but it says the number is not valid. What can I do to install my new software ? Pierre

    Thanks, unfortunately, I already followed that procedure as it was written on the box containing the disk.
    A card inside the box said : obtaining the serial number : 1) go to ... www.adobe.com/go/getserial (OK done) 2) use the code joined (a code included is written "ACTIVATION CODE") 3) note the serial number that will appear 4) use the serial number.
    The procedure shows : Register your product at Adobe (OK I clic) then it opens my account, it says (plus) + Register new product : (OK, I clic)   then appears : "Enter your product serial number,  since I dont have the SERIAL number, that I'm supposed to receive, I enter the Activation code : 55Y3- C4A2 etc   maybe the problem is this, but I doubt : there is a 4 digit like this : 78O(O with a cross bar)D and next - 6F80 (look like zero, without the cross bar)- then 4 other digits.  then it shows in blue color : Please enter a valid SERIAL number.  I have tried 0 (zero) and o (letter O) nothing works.  What I dont understand is that it is supposed to give me the serial number and why is it asking me ? I tried different manners
    . I tried to get support on the week end it said mondy to friday, OK I treid this afternoon it was written : no chat available)
    So I tried the forum expert.  I had already version 12 with my PC, but I wanted to avoid problem so I bought a new version 13 for my Mac. Pierre

  • Why my OS doesn't accept the serial number of Acrobat 7.0 Standard?

    Why my OS doesn't accept the serial number of Acrobat 7.0 Standard?

    You can no longer use the original install disks or serial number for Acrobat 7. Adobe have provided a replacement. Please see http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

  • My iPhone 4 was stolen and I need to get its serial number

    So my iPhone 4 was stolen and I need to get the serial number off of it to help find it. I looked online and an article (this one to be exact: http://support.apple.com/kb/HT4061?viewlocale=en_US&locale=en_US) told me to go to iTunes>Preferences>Devices and then select my device and it would tell me the serial number. However, when I got to the devices menu, my iPhone didn't show up, but my dad's did. Any idea on how to get it to show up or an alternate way to get the serial number (I don't have the box or the phone)?

    Yours was stolen, it will not show up in iTunes. There is no way to get your serial number unless you registered it with Apple: Your Support Profile for Registered Purchases.
    What To Do If Your iDevice or Computer Is Lost Or Stolen
    iPhone, iPod Touch, and iPad
    If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
    If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
    This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
      1. Reporting a lost or stolen Apple product
      2. Find my lost iPod Touch
      3. AT&T. Sprint, and Verizon can block stolen phones/tablets
      4. What-To-Do-When-Iphone-Is-Stolen
      5. What to do if your iOS device is lost or stolen
      6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
      7. Find My iPhone
      8. Report Stolen iPad | Stolen Lost Found Online
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
      1. Find My iPhone
      2. Setup your iDevice on iCloud
      3. OS X Lion/Mountain Lion- About Find My Mac
      4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
    Mac Computer
           Find My Mac can be used from Find My Phone at iCloud.com and via Find
           My Phone on your iDevice.
          The following is third-party anti-theft software:
               1.  STEM 2.1
               2.  MacPhoneHome 3.5
               3.  MacTrack 7.5.0
               4.  VUWER 1.7
               5.  Sneaky Bastar* 0.2.0
               6.  Undercover 5.1.1
               7.  LoJack for Laptops

  • Why was I requested to enter a serial number for Acrobat Standard when I am only a monthly subscriber? I can't activate the product.

    Why was I requested to enter a serial number for Acrobat Standard when I am only a monthly subscriber? I can't activate the product.
    After I sign on with email address and password, I am also asked to enter a serial number which I was not given...

    Hello,
    In order to activate the product should get the following option:-
    - Use trial or subscription
    - I have a serial number
    Please select the option - Use trial or subscription and click next- Restart Acrobat and sign in with your Adobe ID
    Also, you may refer to the following for more information on activation issues:- Activation & Deactivation Help
    Regards,
    Nakul

  • I am trying to activated a brand new iPhone 4s but the serial number isn't working. Suggestions?

    I am trying to activated a brand new iPhone 4s but the serial number isn't working. Suggestions?

    Are you getting any error message or other data that helps to understand why the SR # is not working?  Sometimes when entering a serial number a letter or number is entered incorrectly because a 1 looks like an l or an s looks like a 5.  Make certain that this type of an entry error is not your problem. 

  • Need to recover the serial number of a stolen iPad.

    My iPad (I think it was a 4) 32 gig with WiFi only was stolen and I need to recover the serial number of it for the police report.  How can I do that without having access to the iPad?
    Thanks for any help.

    If the iPad was running iOS 7, the thief/finder will not ever be able to use it.
    iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/HT5818
    Apple (and no one else) can not assist (with serial number or iCloud) in finding a lost or stolen iPad.
    Report to police along with serial number. Change all your passwords.
    These links may be helpful.
    How to Track and Report Stolen iPad
    http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
    Reporting a lost or stolen Apple product
    http://support.apple.com/kb/ht2526
    What to do if your iOS device is lost or stolen
    http://support.apple.com/kb/HT5668
    How to Find a Missing iPad with FindMyiPad
    http://www.dummies.com/how-to/content/how-to-find-a-missing-ipad-with-findmyipad .html
    iCloud: Locate your device on a map
    http://support.apple.com/kb/PH2698
    iCloud: Lost Mode - Lock and Trace
    http://support.apple.com/kb/PH2700
    iCloud: Remotely Erase your device
    http://support.apple.com/kb/PH2701
    Report Stolen iPad Tips and iPad Theft Prevention
    http://www.stolen-property.com/report-stolen-ipad.php
    General steps to follow for a Stolen iPad
    http://stolen-ipad.com/
    How to recover a lost or stolen iPad
    http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
    How to Find a Stolen iPad
    http://www.ehow.com/how_7586429_stolen-ipad.html
    What NOT to do if your iPhone or iPad is lost or stolen
    http://www.tomahaiku.com/what-not-to-do-if-your-iphone-or-ipad-lost-or-stolen/
    Apple Product Lost or Stolen
    http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st Len
    Oops! iForgot My New iPad On the Plane; Now What?
    http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
    If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
    How to Find Your iPad Serial Number
    http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
    iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
    http://support.apple.com/kb/HT4061
    Check the serial number (located on back/bottom) in this lost/stolen iPad database. However, most owners are not aware of this database and don’t enter the serial number.
    Stolen iPad Database
    http://www.stolenlostfound.org/online-stolen-ipad-database
    Also do a search, using the serial number, on your local Craig’s List. Some users list the serial number of a stolen iPad to thwart the sale of a stolen device.
     Cheers, Tom

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