My microsoft word won't open anymore in macbook pro with latest OSX

I had installed OSX latest version some months ago and there was no problem with opening all documents in words.
Just today I can open the word document but stalled and could not edit as there is a rolling icon (processing) appeared.
I did remove the word program by using my MacKeeper software remove installed program.
Then I insert the Microsoft Office 2011 original CD to reinstall the microsoft office again.
Before the crash and after the reinstallation both My Excel and Powerpoint are doing ok .. can
be opened and used to edit ppt and xls documents.
Before the word program removed .. when I opened the word document just appeared
"opening normal dot" message. This had never happened before the stalled opened
word document.
I did also restart the macbook pro (version 2011 manufacturing date) but now my word
even can not be opened with error reporting message as follows:
"Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-07-14 16:15:42 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.0.0.100825
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0"
what am I supposed to do to ? I try to googling the topic but can not find the exact similar incident in google search
results. Is this some kind of a virus attack ? Does anyone can recommend any solutions that work?
Thankyou so much for your sharing and suggestions.
Leks

I am running Word for Mac v 14.2.0 quite happily on my iMac 27" running Maverick 10.9.4.
Possibly it is due to issues with your Retina screen? The obvious first step is to update Word to the latest version.
Virus attacks are not the first guess on a Mac. I have never ever had one nor even been able to locate any malware for well over a decade. Word can harbour Macro viruses but I thought that the Mac version of Word didn't do macros.
Either way this is not the place to get your answers. Pages is not Word. Use Microsft's support forums for their software.
Peter

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I'm having some trouble with my safari crashing very soon after it opens every single time I open it. I'm not very mac-savvy so i'm not sure what the problem could be. After a while my microsoft word stopped opening, is this related? The Word thing happened after i did a safari & itunes update, may it have been affected by this? Anyway, any help would be greatly appreciated!! Here's my crash report:
Date/Time: 2009-06-02 22:11:54.441 +1000
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Parent: WindowServer [79]
Version: 3.2.1 (4525.27.1)
Build Version: 1
Project Name: WebBrowser
Source Version: 45252701
PID: 232
Thread: 4
Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000002
Code[1]: 0x00000000
Thread 0:
0 libSystem.B.dylib 0x90009817 machmsgtrap + 7
1 com.apple.CoreFoundation 0x902a6227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x902a5a42 CFRunLoopRunInMode + 61
3 com.apple.HIToolbox 0x92de9878 RunCurrentEventLoopInMode + 285
4 com.apple.HIToolbox 0x92de8f82 ReceiveNextEventCommon + 385
5 com.apple.HIToolbox 0x92de8dd9
BlockUntilNextEventMatchingListInMode + 81
6 com.apple.AppKit 0x9214df45 _DPSNextEvent + 572
7 com.apple.AppKit 0x9214db37 -[NSApplication
nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
8 com.apple.Safari 0x00007567 0x1000 + 25959
9 com.apple.AppKit 0x921478c4 -[NSApplication run] + 512
10 com.apple.AppKit 0x9213b820 NSApplicationMain + 573
11 com.apple.Safari 0x000a97da 0x1000 + 690138
12 com.apple.Safari 0x000a9701 0x1000 + 689921
Thread 1:
0 libSystem.B.dylib 0x90024407 semaphorewait_signaltrap + 7
1 com.apple.WebCore 0x01055390
WebCore::ThreadCondition::wait(WebCore::Mutex&) + 24
2 com.apple.WebCore 0x0105032d
WebCore::IconDatabase::syncThreadMainLoop() + 243
3 com.apple.WebCore 0x0100abae
WebCore::IconDatabase::iconDatabaseSyncThread() + 180
4 libSystem.B.dylib 0x90023d67 pthreadbody + 84
Thread 2:
0 libSystem.B.dylib 0x90009817 machmsgtrap + 7
1 com.apple.CoreFoundation 0x902a6227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x902a5a42 CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x9fb675da +[NSURLCache
_diskCacheSyncLoop:] + 206
4 com.apple.Foundation 0x9fb0acfc forkThreadForFunction + 123
5 libSystem.B.dylib 0x90023d67 pthreadbody + 84
Thread 3:
0 libSystem.B.dylib 0x90009817 machmsgtrap + 7
1 com.apple.CoreFoundation 0x902a6227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x902a5a42 CFRunLoopRunInMode + 61
3 com.apple.Safari 0x000f9649 0x1000 + 1017417
4 com.apple.Safari 0x000f90cd 0x1000 + 1016013
5 com.apple.Safari 0x000f9173 0x1000 + 1016179
6 libSystem.B.dylib 0x90023d67 pthreadbody + 84
Thread 4 Crashed:
0 com.apple.Foundation 0x9fb3de13 _NSRaiseError + 227
1 com.apple.Foundation 0x9fb64c57 +[NSException raise:format:]
+ 57
2 com.apple.Foundation 0x9fbf4582
_NSFileHandleRaiseOperationException + 142
3 com.apple.Foundation 0x9fb7b2fc -[NSConcreteFileHandle
readDataOfLength:] + 492
4 com.apple.Foundation 0x9fb7c203 -[NSConcreteFileHandle
readDataToEndOfFile] + 41
5 com.apple.Foundation 0x9fb7b96f -[NSHTTPCookieDiskStorage
(NSInternal) _saveCookies] + 336
6 com.apple.Foundation 0x9fb7b72e saveTimerCallback + 132
7 com.apple.CoreFoundation 0x902a6756 CFRunLoopRunSpecific + 3341
8 com.apple.CoreFoundation 0x902a5a42 CFRunLoopRunInMode + 61
9 com.apple.Foundation 0x9fb4039c +[NSURLConnection
(NSURLConnectionInternal) _resourceLoadLoop:] + 259
10 com.apple.Foundation 0x9fb0acfc forkThreadForFunction + 123
11 libSystem.B.dylib 0x90023d67 pthreadbody + 84
Thread 5:
0 libSystem.B.dylib 0x90024407 semaphorewait_signaltrap + 7
1 com.apple.Foundation 0x9fb60c60 -[NSConditionLock
lockWhenCondition:] + 39
2 com.apple.Syndication 0x9b641966 -[AsyncDB _run:] + 181
3 com.apple.Foundation 0x9fb0acfc forkThreadForFunction + 123
4 libSystem.B.dylib 0x90023d67 pthreadbody + 84
Thread 6:
0 libSystem.B.dylib 0x90019d0c select + 12
1 libSystem.B.dylib 0x90023d67 pthreadbody + 84
Thread 4 crashed with X86 Thread State (32-bit):
eax: 0x0d409000 ebx: 0x9fb3dd3e ecx: 0x90a5a218 edx: 0x01a7f640
edi: 0x0d5e9680 esi: 0x0d5e9ef0 ebp: 0xb02a15e8 esp: 0xb02a1580
ss: 0x0000001f efl: 0x00000246 eip: 0x9fb3de13 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
Binary Images Description:
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Library/Frameworks/WebKit.framework/Versions/A/WebKit
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(4525.26.2) /System/Library/Frameworks/JavaScriptCore.framework/
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Versions/A/Resources/libPng.dylib
0x9712c000 - 0x971b4fff libRaw.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libRaw.dylib
0x971b9000 - 0x971f8fff libTIFF.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libTIFF.dylib
0x9b63f000 - 0x9b676fff com.apple.Syndication 1.0.7 (55) /System/
Library/PrivateFrameworks/Syndication.framework/Versions/A/Syndication
0x9b693000 - 0x9b6a5fff com.apple.SyndicationUI 1.0.7 (55) /System/
Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/
SyndicationUI
0x9eada000 - 0x9eae5fff libCSync.A.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x9eaea000 - 0x9eb04fff libRIP.A.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9eb0a000 - 0x9eb19fff libCGATS.A.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x9eb20000 - 0x9eb3efff com.apple.openscripting 1.2.7 (???) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
OpenScripting.framework/Versions/A/OpenScripting
0x9eb50000 - 0x9eb67fff libGL.dylib /System/Library/Frameworks/
OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9eb72000 - 0x9ebcafff libGLU.dylib /System/Library/Frameworks/
OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9ebde000 - 0x9ebf4fff com.apple.CoreVideo 1.4.2 /System/Library/
Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x9ec04000 - 0x9ecf1fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x9ecf3000 - 0x9f0a7fff libLAPACK.dylib /System/Library/Frameworks/
Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/
A/libLAPACK.dylib
0x9f0d4000 - 0x9f4ddfff libBLAS.dylib /System/Library/Frameworks/
Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/
A/libBLAS.dylib
0x9f517000 - 0x9f52dfff libcups.2.dylib /usr/lib/libcups.2.dylib
0x9f532000 - 0x9f5dbfff com.apple.QD 3.10.27 (???) /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
QD.framework/Versions/A/QD
0x9f601000 - 0x9fa56fff com.apple.CoreGraphics 1.258.82 (???) /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9faed000 - 0x9fd25fff com.apple.Foundation 6.4.12 (567.42) /System/
Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9fe37000 - 0x9ff7dfff com.apple.AddressBook.framework 4.0.6 (490) /
System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
Model: MacBookPro1,1, BootROM MBP11.0055.B08, 2 processors, Intel Core Duo, 2 GHz, 512 MB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB Memory Module: BANK 1/DIMM1, 512 MB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x86),
1.4.4
Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 2 incoming serial ports Network Service: AirPort, AirPort, en1 Serial ATA Device: ST98823AS, 74.53 GB
Parallel ATA Device: MATSHITADVD-R UJ-857
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to
12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/ sec, 500 mA

Hi Carolyn,
Sure:
Thread 4 Crashed:
0 com.apple.Foundation 0x9fb3de13 _NSRaiseError + 227
1 com.apple.Foundation 0x9fb64c57 +NSException raise:format:+ 57
2 com.apple.Foundation 0x9fbf4582 _NSFileHandleRaiseOperationException + 142
3 com.apple.Foundation 0x9fb7b2fc -\[NSConcreteFileHandle readDataOfLength:\] + 492
4 com.apple.Foundation 0x9fb7c203 -\[NSConcreteFileHandle readDataToEndOfFile\] + 41
5 com.apple.Foundation 0x9fb7b96f -\[NSHTTPCookieDiskStorage (NSInternal) _saveCookies\] + 336
That bit there

Microsoft Word won't open .docx files.

I cannot get Microsoft Word to open .docx files.

Since it's happening in Guest, it's possible the keyboard plist is also affecting Guest, but normally plist files are only for a specific user. However since this is hardware, I'm not sure.
Let's try some general troubleshooting steps:
Boot into the Recovery Drive by holding down Command R when restarting.
Run Repair Drive and Repair Permissions using Disk Utility in Recovery.
See steps here to reset YOUR permissions while in Recovery drive.**
Restart
Download and run the combo updater to refresh your OS X files.
OS X Mavericks 10.9.4 Update (Combo)
http://support.apple.com/kb/DL1755
If you still see the problem after this, download EtreCheck and paste results here for help troubleshooting.
http://www.etresoft.com/etrecheck
**(Fair disclosure: NeedHelp4Mac is my site. I may receive some form of compensation, financial or otherwise, from my recommendation or link.)

Microsoft Office 2011 won't open on my Macbook Pro.

I have a Macbook Pro and I updated to OS X Yosemite (v. 10.10.1) and now that it's running that software, the Microsoft Office applications aren't opening. This is the problem details and system configuration:
Process: Microsoft Word [977]
Path: /Applications/Microsoft Office 2011/*/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: ???
Build Info: Unknown-130913~0
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Microsoft Word [977]
User ID: 501
Date/Time: 2014-12-31 12:47:13.131 -0600
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 521AE6BD-1D9D-6522-0912-F4DDDCA1A91B
Sleep/Wake UUID: 959F5DE3-4B67-4B2D-9234-2DF65F68ADC5
Time Awake Since Boot: 10000 seconds
Time Since Wake: 710 seconds
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @rpath/mbukernel.framework/Versions/14/mbukernel
Referenced from: /Applications/Microsoft Office 2011/*/Microsoft Word.app/Contents/MacOS/Microsoft Word
Reason: image not found
Binary Images:
0x8fee4000 - 0x8ff17e03 dyld (353.2.1) <EBFF7998-58E8-32F5-BF0D-9690278EC792> /usr/lib/dyld
Model: MacBookPro9,2, BootROM MBP91.00D3.B09, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.124.12.10)
Bluetooth: Version 4.3.1f2 15015, 3 services, 19 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

Hi,
This is the forum to discuss questions and feedback for Windows-based Microsoft Office client. Since your query is directly related to Office for mac, I would suggest you to post in the forum of
Office for Mac, where you can get more experienced responses:
http://answers.microsoft.com/en-us/mac/forum/macoffice2011?tab=Threads
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

ITunes won't open after update; MacBook Pro, Mac OSX 10.6.8, iTunes version 11.1.5

iTunes won't open after update - help, please; MacBook Pro, Mac OSX 10.6.8, iTunes version 11.1.5.

i had a problem similar to yours and better yet, i have the fix for it. i downloaded maverick 4 months ago and was without itunes ever since. all itunes icon did was bounce. itunes would never open and whats more, is when i would try to update it, i would get a "thank you for downloading itunes!" page , but the download would never work. so i scoured the net for solves. nothing that worked. <4 months later> then last night i took a new approach. i decided even though maverick would not allow me to uninstall itunes, i would find a way to uninstall itunes. then i would reinstall back to 11.1.5 i was successful and heres what i did.
step one-
Back up your iTunes Library.itl file, found under ~/Music/iTunes
(even tho i didnt, i only had 3 artists in there at the time. and they didnt get erased but i advise you back up just in case.)
step two-
download itunes 10.7 from apple. i used this link Download it from Apple here
(i pulled the link from Aarons website (awesometast.com). you download 10.7 however you want but i used the link above and have had no issues).
although im not sure you need to do this step ( you may be able to download 11.1.5 itunes without 10.7, i did because i was following intructions from http://awesometoast.com/downgrading-to-itunes-10-7-from-itunes-11-on-osx/
step 3-
open Terminal
step 4-
enter in these 3 commands hitting return after each line. 1st line nothing seems to happen, 2nd line nothing seems to happen and 3rd line gives you a warning and requires password to continue. when i did it, my password didnt appear as i entered it and i hit return without looking, so i entered it in again, although im not sure i had to the 2nd time.
killall iTunes
killall "iTunes Helper"
sudo rm -rf /Applications/iTunes.app/
step 5-
drag off and dump the itunes icon (which now has the ? shadow in it) off your dock.
step 6-
install 10.7 itunes you downloaded earlier. (not sure if this part is neccesary. you may be able to just download 11.1.5 but i downloaded 10.7 because i was following Aarons steps.) itunes now works.
step 7-
go to apple and update to 11.1.5 itunes. install it. open it and you have itunes 11.1.5 in perfect working order. assuming you have a decent internet speed for the downloads, the whole process takes very little time.
with those steps above, you can solve itunes just bouncing and not launching issues and also the "thank you for downloading" and nothing downloads issue. enjoy. also i would like to give a shout out to http://awesometoast.com and thank Aaron for the knowledge that enabled me to get itunes back into my life.

Safari doesn't open anymore on macbook pro

My Safari application
in my macbook pro does not open anymore what should I do?

There is no need to download anything to solve this problem.
If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

Software 'Myphotobook' won't open on my MacBook Pro

I've been using 'myphotobook' to create photo albms for years. I've started a new photobook but can't access it to finish it as the app won't open. I've tried uninstalling and reinstalling but no luck.

You need to contact the makers of that app for support.

My microsoft word won't open anymore in macbook pro with latest OSX

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