My misadventures with Verizon FIOS

FIOS recently became available to my building, a 125 apartment condo. A salesperson,{edited for privacy}and an accomplice, came to sign up new accounts and they had a field day. The only competition is Comcast and residents were eager to be free of their evil clutches. [management won't allow satellite, probably illegal.] The lobby was crowded with potential customers and I asked Sheridan to call me cuz I didn't have time to wait.
He called from his car phone and signed me up on his drive home! I told him my needs: least expensive and no frills TV to be used with TiVO (requiring a cable card) and fast internet, 25mb. He seemed unhappy that he couldn't sell me more but I knew what I wanted. He said he'd sign me up for the Spanish package, La Complexion, or something like that, because it was the only no frills package. I told him no hablo espanol, but that seemed to be no problem. Installation would be the upcoming Saturday.
Okay, I could go on endlessly here, but the installation date was completely botched by Sheridan, not to mention he didn't return calls or emails. ["I'm not just here to sell you the service, I'll always be here to help with any problems." Yes, he said that!
The installer came out the following Saturday even though Sheridan told me there was no way the installation could be done until further notice because there were issues with the wiring. It's a good thing I was home, well, maybe not.
Meanwhile, I never got any paperwork or an exact cost, only an estimate. The installer did a good job and got the job done in 2 hours. The first sign of a problem was when he asked which phone I wanted to hook up. Huh? I didn't ask for phone service. The installer said he didn't have access to what plan I had, which didn't seem to be an issue. Next sign of a problem was when I was able to get all the premium channels. Sheridan seemingly signed me up for a tad more than I asked for.
I called Verizon to figure out what was going on. Sales supervisor {edited for privacy} listened with seeming disbelief to my story, sympathized, empathized and apologized profusely, and said he would call back in 2 days. Stupid me believed him. I forgot I was dealing with Verizon. He couldn't access my records right then and there since my account was too new and not on the system. But he did determine I was signed up to the most expensive plan. It's now 7:30pm and no call from Nick. Meanwhile, I've had service 3 days and today, no TV. Tech support couldn't figure out what the problem is and they have to send out a technician.
Can I just say shades of Verizon DSL, the worst customer service nightmare I ever had! Fortunately, Comcast hasn't disconnected service yet and yes, I'm going back. I would have thrown out the FIOS modem and router by now but I left my own router at work thinking I was done with it and was going to give it away. Or maybe I'll keep the Verizon router, it's very nice and I deserve it. There really is truly something wrong with this company. I really wish an OTA antenna worked from my apartment, but I think, for now, it's back to the less evil Comcast.

to gsusser: "He called from his car phone and signed me up on his drive home!"
----I personally think cell phones are the worst invention. That scenario that you described is unfortunate. Personally, I would only sign up for services by calling the business number if I didn't have the time to wait for a rep in the lobby so then that way, everything can be documented instead of having miscommunication on someone's cell phone while that person is driving....just saying. Driving while speaking on a cell phone is so dangerous. I just don't think I would go along with signing up for services in that manner. In a way, it's understandable how everything got messed up given the way this sales person handled it because without a computer system right there for him to document your order and to create a record, it leaves too much room open for a "he said/she said" scenario and miscommunication about what you really want. It sounds to me like he was looking to make more sales by any means necessary, probably due to a sales quota that he was trying to meet.
At this point, before switching back, you could follow through with having a technician to come look at the problem since you have made it this far. It's only a suggestion and hopefully you could get a 4 hour time frame instead of an all day appointment for that.
I'm going to be sending a written complaint soon to Verizon's corporate office about some other issues I have had with their customer service.

Similar Messages

Bad experience with Verizon Fios Internet and Customer Service

I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.

Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Email photos from iPhoto 8 with Verizon Fios internet

I am totally new to the wonderful mac world. I have a new iMac with Verizon Fios internet. When I try to automatically setup for emailing photos it tries to setup something with "incoming.yahoo....
How do I go about setting up email sharing of photos?

mrmole
To email photos from within iPhoto you need to use one of the following applications for email:
1. Apple's Mail (it comes with your Mac)
2. Entourage
3. AOL
4. Eudora
Only these four apps allow direct emailing from within iPhoto. You make your choice in the iPhoto Menu -> Preferences -> General pane.
OF course, you need to set up these clients to work for email with your own email settings. Fir details on how to do that you'll ned to consult the Help on the particular app.
If you use Web-based email, you cannot email from within iPhoto. In that case you can use one, some or any of the following:
For 10.5 users: You can use any Open / Attach / Browse dialogue. On the left there's a Media heading, your pics can be accessed there. Apple-Click for selecting multiple pics.
Uploaded with plasq's Skitch!
To upload to a site that does not have an iPhoto Export Plug-in the recommended way is to Select the Pic in the iPhoto Window and go File -> Export and export the pic to the desktop, then upload from there. After the upload you can trash the pic on the desktop. It's only a copy and your original is safe in iPhoto.
This is also true for emailing with Web-based services. If you're using Gmail you can use iPhoto2GMail
If you use Apple's Mail, Entourage, AOL or Eudora you can email from within iPhoto. With 10.5 you can access the Library from the New Message Window in Mail:
Uploaded with plasq's Skitch!
If you use a Cocoa-based Browser such as Safari, you can drag the pics from the iPhoto Window to the Attach window in the browser.
Or, if you want to access the files with iPhoto not running, then create a Media Browser using Automator (takes about 10 seconds) or use THIS
Other options include:
1. *Drag and Drop*: Drag a photo from the iPhoto Window to the desktop, there iPhoto will make a full-sized copy of the pic.
2. *File -> Export*: Select the files in the iPhoto Window and go File -> Export. The dialogue will give you various options, including altering the format, naming the files and changing the size. Again, producing a copy.
3. *Show File*: Right- (or Control-) Click on a pic and in the resulting dialogue choose 'Show File'. A Finder window will pop open with the file already selected.
Regards
TD

Can't video chat with iChat 6.0.1 with Verizon Fios modem,MI424WR.

Can't video chat with iChat 6.0.1 with Verizon Fios modem, MI424WR. Get error "Router type is Restricted, Port Restricted, Symmetric, or Unknown." How do I configure the router? I have allowed iChat incoming connections in my Mac (10.7.2) firewall. GChat and Skype work fine.
Thanks

Hi.
You have to configure Port Forwarding on the Verizon FIOS Modem Router for iChat.
http://support.actiontec.com/doc_files/MI424WR_Rev._G_User_Manual_30.16.0_v1.pdf
Excerpt from pages 109 & 110:
"To set up basic port forwarding:
1. Click the arrow next to “IP Address forward to or select from menu” to display a menu and either enter the IP address of the item to port forward from, or choose an item from the drop-down menu (choose your machine by host name, since the internal ip address changes from time to time, after the lease time expires).
2. Click the arrow next to “Application to forward...” and select a pre-configured application from the drop-down menu (if iChat is not present in the list, you'll have to set up Advanced Port Forwarding).
3. Click Apply. The new port forwarding rule appears in the “Applied rules” table at the bottom of the screen. "
" To set up advanced port forwarding (custom ports):
1. Click the arrow next to “Application to forward...” and select Custom Ports from the drop-down menu.
Con
2. Enter the host name (from the drop-down list) or local IP address of the computer providing the service in the “Specify IP” text box. Note that only one local network computer can be assigned to provide a specific service or application.
3. Click Advanced.
4. Select the Internet protocol to be provided from the “Protocol” drop-down list. Depending on the protocol selected, additional options appear in the screen.
5. Select the connection with which this port forwarding rule will be active from the “WAN Connection Type” drop-down list.
6. To select a port to forward communications to (this is optional), select “Specify” from the “Forward to Port” drop-down list, then, in the text box that appears, enter the port number. If no port is identified, select “Same as
Incoming Port.”
7. If this port will be active all the time, select “Always” from the “Schedule” drop-down list. If the rule will only be active at certain times, select “User Defined” and click Add. Then, add a schedule rule (for more details about
schedule rules, see the “Advanced Settings” chapter of this manual).
8. If source and destination ports need to be specified, select Specify from the drop-down menu list (by clicking on the appropriate arrow), then entering the port numbers.
9. Click Apply to save the changes. The new port forwarding rule appears in the “Applied rules” table at the bottom of the screen."
Ports used by iChat
Good Luck.

Kindle Fire HD problems with Verizon FIOS

This has happened to me several times now and Amazon has even shipped me two replacement kindles to resolve the problem which I have no deteremined is the fault of Verizon FIOS and not Amazon.
The problem: The Kindle Fires will not download books or stream/download purchased movies from Amazon but will instead hang and then timeout.
I was able to obtain a debug log from the kindle fire and it is full of messages like this:
amazon_main5:05-22 22:12:46.412 3846 4259 E AmazonVideo.service: EXCEPTION: Making request to https://atv-ext.amazon.com/cdp/library/GetLibrary?firmware=fmw:15-app:1.0.3089.1-ATVAndroidTateClien... java.net.SocketTimeoutException: Read timed out
however, I am able to make these same requests from any other machine and they proceed fine:
macbook$ curl 'https://atv-ext.amazon.com/cdp/library/GetLibrary?firmware=fmw:15-app:1.0.3089.1-ATVAndroidTateClien...
Response:
{"message":{"statusCode":"ERROR","timestamp":1400857908,"body":{"code":"CDP.InvalidRequest.MissingRequiredParameter","message":"Could not retrieve client information from request."}},"signature":"m6OJiOF4oB/X+90WykVPk5CA9p0PZlUKgfR6JlkLmhvqQfRenTgN0xuvYS78C3XM5eGdAV/VBZWIzhz69Ko920shu3/O80XlJrPig3HmMgXoFzNMOAMQTeGNiTwrRkhl6AZmZtix0o3EcvpoBcLyhSJiza5GWc8shJ8a6VfzlfM="}
I have no idea why this is happening JUST FROM THE KINDLE FIRE. Our iPhones, iPad and Rokus have no issue streaming from amazon and i've sent hours on the phone with amazon who are correctly pointing out that this is an issue with Verizon FIOS, most likely with the junky actiontec router.
Need more proof? Connecting the kindles to the hotspot on my cell phone or using any other wi-fi network allows streaming and the downloading of books.

You say "I have no idea why this is happening JUST FROM THE KINDLE FIRE. Our iPhones, iPad and Rokus have no issue streaming from amazon and i've sent hours on the phone with amazon who are correctly pointing out that this is an issue with Verizon FIOS, most likely with the junky actiontec router." And then you blame the Verizon router for the issue even though you say other devices are working fine.
It's an issue of how the javascript executes on the Kindle, per the log entry you post. That has nothing to do with the router but indicates that the Kindle is failing to properly execute the java call and interact with the server.
Try forgetting and then re-establishing the Kindle Wifi connections to the router. If that doesn't work, if you've changed the default settings of your router, try doing a factory reset of it. If you can do a factory reset of your Kindle, try performing that also.
You problem is likely not widespread as there are no complaints like this on the various forums I monitor that cover issues with FiOS Internet. My neighbor (who has a Kindle Fire and FiOS Internet) has no issue like yours.

Setting up New Airport Extreme with Verizon Fios Actiontec MI-424-WR Modem

I just purchased the new Airport Extreme to run my network at home. My internet provider is Verizon Fios. With their installs, they use an Actiontec MI424WR modem/router. I would like to disable the router part of the Actiontec and use the AEBS for my router. Any advice on how to accomplish this? Thanks.

ufbrad24, Welcome to the discussion area!
FiOS does not require a modem. The Actiontec device is a router only.
You could replace the Actiontec completely with the AirPort Extreme base station (AEBS). Many have discovered that this can be done by a quick call to Verizon.

I'm really fed up with Verizon FIOS

Hi everyone.
At start I want to say I'm really dissapointed with this service. I have 75/35, but even simple TWC was working better than this. I think only for about 2 weeks everything was fine and then it started to be really laggy. I'm a gamer and this is what I mostly use internet for. I'm also not American and I have real life friends in Europe. I want to be in contact with them and playing games together is really good. Now of course I could use US servers to play, but they can't.
Back in december 2012 laggs started - what was previously 100ms changed into 220ms. It lasted for about 2-3 months and then stopped. Finally I was able to play once again on european servers, but it didn't last long, because after some time it's back again, but this time in slightly different form: I can play one game with ping 100-130 which is completely fine with me and the next game gonna be around 160-220 ms which is unplayable. So it's completely random at any hour of the day. Like I've said before TWC was much more stable and cheaper. I'm paying almost twice as much for much worse service.
I don't think it's my fault in fact I'm almost entirely sure it's not my fault. I don't want to call technical service just to hear I should restart the router or disconnect for 5 minutes and if that did not work, there is nothing else they can do. I bet even 6 years old kid knows how to restart router now. Why I say it's not my fault is because back when I had the energy to investigate the issue I discovered there are many people on Veriozn FIOS experiencing same/similar problems. Maybe for them it's not a problem, but for me it's huge. Maybe Verizon thinks it's fine to screw gamers, but I don't think this way.
I'm a customer not a programmist and I don't want to be their Guinea pig I want to get service I'm paying for, and from what I heard it should be the best, well it's far from it, even youtube laggs. I also heard they have some troubles with google, but of that I'm not entirely sure.
If these problems won't get solved in a few days, I'm going to dissconect the service and probably never tell a good word about service/company. I don't really care about which company I pay as long as they are doing fine. There are alternatives, so why should I wait until they fix the issues, if it takes them about half year or they don't get fixed at all. I don't know.
TLDR:
Verizon FIOS = nice ads, bad service, bad customer suppprt
TIL Cable is better than fiber.

DOTA 2:
Europe East:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 141 | 141 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 141 | 141 | 5 | 26 | 1095 | 8 |
| G0-7-4-6.NYCMNY-LCR-21.verizon-gni.net - 0 | 141 | 141 | 6 | 10 | 25 | 13 |
| ae3-0.NY325-BB-RTR2.verizon-gni.net - 0 | 141 | 141 | 8 | 14 | 70 | 31 |
| 0.so-4-0-0.XT2.NYC4.ALTER.NET - 0 | 141 | 141 | 6 | 20 | 131 | 11 |
| GigabitEthernet5-0-0.GW1.NYC4.ALTER.NET - 0 | 141 | 141 | 6 | 9 | 12 | 9 |
| teliasonera-test.customer.alter.net - 7 | 113 | 106 | 52 | 77 | 140 | 53 |
| nyk-bb2-link.telia.net - 0 | 141 | 141 | 48 | 63 | 171 | 66 |
| ffm-bb2-link.telia.net - 0 | 141 | 141 | 144 | 155 | 284 | 150 |
| win-bb2-link.telia.net - 14 | 92 | 80 | 153 | 166 | 228 | 228 |
| win-b4-link.telia.net - 9 | 104 | 95 | 156 | 167 | 220 | 166 |
| valve-ic-156665-win-b4.c.telia.net - 13 | 93 | 81 | 161 | 171 | 220 | 170 |
| 146.66.155.227 - 9 | 103 | 94 | 156 | 165 | 176 | 167 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Europe West: (few minutes later)
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 36 | 36 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 36 | 36 | 5 | 9 | 34 | 10 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 36 | 36 | 9 | 12 | 16 | 16 |
| ae0-0.NY5030-BB-RTR1.verizon-gni.net - 0 | 36 | 36 | 7 | 26 | 103 | 9 |
| 0.xe-4-0-4.XT1.NYC4.ALTER.NET - 0 | 36 | 36 | 8 | 23 | 99 | 32 |
| TenGigE0-6-2-0.GW8.NYC4.ALTER.NET - 0 | 36 | 36 | 9 | 13 | 23 | 15 |
| tinet-gw.customer.alter.net - 0 | 36 | 36 | 9 | 16 | 73 | 10 |
| xe-3-2-1.fra61.ip4.tinet.net - 0 | 36 | 36 | 98 | 109 | 158 | 102 |
| valve-gw.ip4.tinet.net - 0 | 36 | 36 | 100 | 108 | 173 | 104 |
| 146-66-154-227.valve.net - 0 | 36 | 36 | 102 | 108 | 135 | 105 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Europe West AGAIN:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 50 | 50 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 50 | 50 | 5 | 9 | 74 | 7 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 50 | 50 | 8 | 12 | 16 | 11 |
| ae2-0.NY5030-BB-RTR2.verizon-gni.net - 0 | 50 | 50 | 7 | 21 | 101 | 10 |
| 0.so-0-0-0.XT2.NYC4.ALTER.NET - 0 | 50 | 50 | 7 | 14 | 88 | 7 |
| TenGigE0-7-2-0.GW8.NYC4.ALTER.NET - 0 | 50 | 50 | 10 | 14 | 30 | 11 |
| tinet-gw.customer.alter.net - 0 | 50 | 50 | 8 | 14 | 78 | 12 |
| xe-3-0-1.fra61.ip4.tinet.net - 8 | 38 | 35 | 107 | 170 | 209 | 185 |
| valve-gw.ip4.tinet.net - 12 | 34 | 30 | 103 | 157 | 196 | 190 |
| 146-66-154-227.valve.net - 12 | 34 | 30 | 0 | 157 | 202 | 191 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
That took me about 15 minutes. Now lets try other game.
League of Legends
Europe East:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 69 | 69 | 0 | 0 | 0 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 69 | 69 | 5 | 9 | 84 | 8 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 69 | 69 | 8 | 11 | 19 | 12 |
| ae2-0.NY5030-BB-RTR1.verizon-gni.net - 0 | 69 | 69 | 8 | 19 | 90 | 32 |
| 0.xe-6-1-1.XT1.NYC4.ALTER.NET - 0 | 69 | 69 | 10 | 18 | 127 | 11 |
| GigabitEthernet4-0-0.GW1.NYC4.ALTER.NET - 0 | 69 | 69 | 8 | 10 | 13 | 8 |
| teliasonera-gw.customer.alter.net - 10 | 50 | 45 | 0 | 60 | 74 | 69 |
| nyk-bb1-link.telia.net - 0 | 69 | 69 | 58 | 67 | 128 | 66 |
| ffm-bb1-link.telia.net - 0 | 69 | 69 | 148 | 161 | 252 | 159 |
| ffm-b11-link.telia.net - 0 | 69 | 69 | 150 | 156 | 181 | 158 |
| internap-ic-138405-ffm-b11.c.telia.net - 0 | 69 | 69 | 149 | 181 | 412 | 169 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Now this game is not as punishing for higher ping, but it still sucks.
For the end DotA 2 US East server which is never bad for me as I'm living in New York:
US East:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 331 | 331 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 331 | 331 | 5 | 9 | 118 | 9 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 331 | 331 | 8 | 12 | 25 | 11 |
| ae2-0.NY5030-BB-RTR2.verizon-gni.net - 0 | 331 | 331 | 7 | 22 | 110 | 11 |
| 0.xe-11-1-0.BR1.NYC1.ALTER.NET - 0 | 331 | 331 | 9 | 15 | 75 | 41 |
| ae11.edge2.NewYork.Level3.net - 32 | 147 | 100 | 0 | 12 | 65 | 14 |
| vlan51.ebr1.NewYork2.Level3.net - 0 | 331 | 331 | 20 | 23 | 31 | 24 |
| 4.69.132.89 - 0 | 331 | 331 | 17 | 20 | 24 | 18 |
| ae-62-62.csw1.Washington1.Level3.net - 0 | 331 | 331 | 17 | 21 | 33 | 22 |
| ae-1-60.edge2.Washington4.Level3.net - 0 | 331 | 331 | 17 | 24 | 116 | 19 |
| 4.53.114.114 - 0 | 331 | 331 | 15 | 19 | 55 | 18 |
| 208.78.167.3 - 0 | 331 | 331 | 16 | 20 | 29 | 20 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
As I've said before I'm not a programmist, but even this from US East looks interesting to me:
| ae2-0.NY5030-BB-RTR2.verizon-gni.net - 0 | 331 | 331 | 7 | 22 | 110 | 11 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 331 | 331 | 5 | 9 | 118 | 9 |

Yoga 13 - Wifi Issue with Verizon FIOS Advanced Router

In an effort to boost the Internet Speed for my wireless devices in my house I upgraded my Verizon FIOS router to their Advanced Router. I had noticed that all of my Wireless Devices were unable to get any more speed than 25/25, when I get 75/35 to my home. I discovered that my router was the issue. So I upgraded and was instantly able to reconnect all of my wireless devices and laptops without any issue, except my Lenovo Yoga 13. It kept getting an error that it could not login to the SSID I would give it. It would see it, but when I put in the password it would fail to connect andd give me a message indicating the same. So I thought I may need to download a newer driver. The Yoga would still attach to my hotspot, so I downloaded the latest WLAN driver. It still would not work, but I notced that it did not dump the old driver, so I deleted it and then I could not attach at all to anything. So I used another unit downloaded all off the WIreless and Bluetooth drivers I could find on the Lenovo site for Windows 8.1 and loaded them back up. I am now able to login to my new router but I get worse speeds than I did before. Now I get 10/20. But I also saw that there are now a bunch of bluetooth and wireless drivers in loaded in control panel, so before I delete any, do I need them all? Are they stepping on each other? What ones are definitely needed? Has anyone gotten anymore than 25/25 out of the Lenovo drivers? And did they ever succeed in hooking it up to a Verizon FIOS Advanced Router?
Let me know!
Thanks!

I went into the router and set a static IP address for the ipad (in the low 200's dont use the 100's its for your fios cable dvr's). You will first have to shutdown the ipad (not just sleep). Then delete the ipad from the connection list in the fios router. The instructions from the fios router pdf are below. I am on 24 hrs and even with wep and no fixed channel I have had no problems.
To define a new connection with a fixed IP address:
1. Click New Static Connection in the DHCP Connections screen. The “DHCP Connection Settings” screen appears.
2. Enter a host name for this connection.
3. Enter the fixed IP address to assign to the computer.
4. Enter the MAC address of the computer’s network card.
5. Click the OK to save changes.
☞ Note: A device’s fixed IP address is actually assigned to the specific
network card’s MAC address installed on the network computer.
If this network card is replaced, the device’s entry in the DHCP Connections list must be updated with the new network card’s MAC address.
To remove a host from the table, click the appropriate “Delete” icon in the Action column.

Time capsule remote access with verizon Fios router

I got a new 5gen time capsule. I'm trying to remotely access some files I transferred into the TC. The TC is on bridge mode with my Verizon Fios router. Is there a way to access my files remotely if so how do I set up.

The Fios router should offer ddns service from several of the providers.
Typical ones are dyndns and noip
but there are a fair number of them.. just the client has to be included in the firmware of the router.
Static public IP is the best option by far, but most ISP will only offer it with their business plans which are so much more expensive that it is not worth it. Some cable services will not offer it at all as their plans are all domestic.
Anyway the info is a phone call away and see how much extra it costs if it is offered.
Otherwise check the router for what ddns services are supported and join one.. they are free to a few dollars a month for low use service.

How to get a good wifi connection with Verizon FIOS?

Hello...
We switched to Verizon FIOS about a month ago, and since then I've had spotty connecting problems with wifi. My iMac needs to be re-connected a few times per day, as does my son's Macbook. Also, we have four iPhones and we all have to wait for our phones to switch to wifi from Edge when we turn them on. With our old NetGear router we had no problems. Our PC's are okay too. Just the Apple stuff. We've already called Verizon and they had us change our frequency, but that didn't help. Before calling them again I'm wondering if anyone has any advice? It's very frustrating. My husband thinks the Verizon modem/router is cheap compared to NetGear. But we're stuck with it. I'm still hoping to become a Verizon FIOS fan.
Any ideas?
Thanks in advance, Deb

Joe -- we do have our cordless phone on a shelf next to the desk that the modem/router are on. But we also had it there when we had Time Warner and NetGear, with no problems. So I'm not sure that's it. Also since the location of the modem/router is the same as before, I don't know why the location would be a problem for the Macs now. My son had wifi problems with his PC before we switched, but now he's fine. I obviously have no idea about the neighbor's phones, nor could do anything about those if they were a problem.
We have noticed that our cordless phone has some problems that it didn't have before Verizon FIOS, but we haven't really dealt with that yet as our landline phone is really pretty pointless now that we all have iPhones.
I guess it's the channels that my husband is changing then, because he said there are channels 1-11, and we've used 1 and 11, and now he's trying 10. So far I'm not noticing much difference on my iMac. I still have to re-connect to the internet every time I wake my iMac from sleep, or turn it on in the morning. I never used to have to do that. Same with my younger son and his Macbook. Also our iPhones aren't connected immediately when we turn them on. They used to be.
The only thing I know about frequency is that our cordless phone is one or the other of the frequencies you mention, but I don't remember which one now.
I think we were given a user guide for the modem/router, and my husband has been reading through it, but not finding anything about turning off the wireless part of the router only. Thanks anyway though for the link. I'll check it out to see if it's something different.
Thanks, Deb

Time Capsule and SLOW bandwidth with Verizon FIOS?????

Ok I have had verizon FIOS and my time capsule for almost 3 years. All running latest firmware updates (which might be the problem with the TC). For the last couple years it has been a blazing fast setup and I have a ps3, imac, macbook pro, apple tv, iphone, ipad, etc all hooked up to my network.
Then 5 days ago I buy a new Imac and the firmware update for the TC. Now the bandwidth in my house has dropped to crap. I have directly connected to the FIOS router with ethernet and its like 20 megs per second down and10 up, but when I connect my time capsule back up and go from there it is like 4 down and 3 up? It was NEVER like this before....any ideas or suggestions?

Welcome to the discussion area!
Things were fine before two changes occurred on your network. So, it might be logical to try to isolate one thing or the other to arrive at a possible cause for your network slowdown.
You need to completely power cycle the entire network after you make any change on a network, whether that be adding a new device (the iMac) or making another change (the firmware update).
Power everything off...modem, routers, computers, consoles, printers, etc., the order is not important. Wait 5 minutes. Then power up your modem first and let it run for 5 minutes by itself. Power up the next device connected to the modem (probably your Time Capsule) the same way. Power up the next device the same way, etc. until everything is powered back up.
What are your results?
If things are still slow, remove one of the things that you changed on your network...the iMac...by powering it off, restarting your network again (the extended power off above is not necessary) and then checking the network again.
Any change?
If no change on the iMac test, then the other variable on your network is the firmware update. It's unlikely...+but possible+...that the firmware update changed something in the interaction between your Time Capsule and FIOS router, so something is not functioning quite correctly. Things like this can happen with firmware updates because while Apple knows what works among their own products; they cannot know what works in every instance when another product interfaces with one of of theirs.
It should be possible to rollback the firmware on your Time Capsule to the previous version if you want to try that approach. There's no guarantee of course, that this will help either. Post back if you want to try this.

Lion email does not work with Verizon FIOS - Eudora does

Recently I have not been able to send email using my Verizon outgoing server on the Lion email client. I can receive OK, but the server keeps rejecting something and a window pops up asking me to select a different SMTP server.
Before I called Verizon, I decided to see if there were any free eMail clients I could use as a test and the new Eudora showed up when I did a "Bing" search.
I just installed Eudora and after a very quick setup, I sent a message using the Verizon server without any problem, the mail coming into both the Eudora and Lion mailboxes.
So the problem is not with Lion, but with the Lion eMail client. I know Verizon does not officially support Macs, but since Eudora works, I have localized the issue to the standard Lion email client.
Anyone else have a similar experience with Verizon or some other ISP in not being able to send eMail?
First, Eudora is an answer. Second - I would like to resolve the problem with the Lion eMail client - it must be some obscure server setting. I know that it used to work, but I am not sure whether it was with Lion or Snow Leopard. Usually when I send an eMail, I use Cloud and was using MobileMe so I did not notice whether or not Verizon's SMTP server was working.
I noticed it today when I could not reply to an eMail that came in on one of my Verizon accounts.
Here is the Eudora URL
https://wiki.mozilla.org/Eudora_Releases
Click Mac Disk Image and voila! there you go.
(works for me)

Thunderbird might work, but as long as Eudora is working I am happy.
The built in client used to work with Verizon which is what puzzles me.
I think you are right, the MacMail app is primarily for cloud these days.

On hold forever with Verizon FIOS telephone support

I'm a FIOS customer, and twice now I've had problems with my internet connection going down. Both times it was some mysterious setting that Verizon had to adjust on my router. Both times, I started by calling 1-800-VERIZON. I start by using the automated voice response troubleshooting feature, which confirms there is a problem with the router but fails to fix it. I then get forward to Verizon tech support, and get stuck on hold. For at least a half hour. With no mention of where I am in the queue, or with any idea of how long my wait will be. The first time, I waited a full hour.
To get around this the first time, I used a laptop with a cellular card in it to connect to the internet, get to the Verizon sales page, and start up a chat window with a sales rep. At that point I explained I was extremely annoyed, and they quickly got me to a chat window with a support rep, who solved my problem in minutes. The most recent time (tonight) I used my iPhone to connect to Verizon's support site and did a chat through there. Waited about 5 minutes, and got someone who did something mysterious to the router and fixed the problem.
My point is Verizon's phone support is USELESS. And it makes me wonder what happens in households without a smartphone or laptop with a cell card.
VERIZON, FIX THIS!!!!
My recommendations:
1. The system should offer an automatic call back if the wait time is too long
2. there should be a notification of where the caller is in hte queue, and how long the wait will be
3. If the automated voice response unit confirms there's a problem, my call should go to an advanced queue with a shorter wait, since most of the preliminary work is done.
Three strikes, and it will be back to Comcast for me....

tell them if they want to get paid they need to send a tech out to pick up the check.

I am VERY disappointed with Verizon FIOS and service

I was a contented Comcast customer for years. Then FIOS came around with "an offer I couldn't refuse". Now it turns out I should have. In the past few months there have been two major problems with On Demand. First, all the HD programs On Demand disappear for months. Now, On Demand will not save my place. If I exit a program/movie or if I pause it and it times out, I have to start from the beginning. A real pain if I'm an hour into something. I called and was told they knew about it and it would probably be fixed the next time an update was applies which was "every few months".
What the heck! No wonder it took so long for the HD to come back. They only do updates every few months, even if there's a major problem.
Add to this the fact that I have to wait on hold ten to fifteen minutes any time I call for support. This NEVER happened to me with Comcast.
I really am disappointed.

I agree ... their customer service has gone down the toilet to boot. Have you found an email address for customer service(?) as their live chat to india is useless. I often wonder if they money they save is equal to the customers they lose?? every email & text update i get from them is also in spanish which is like salt to my wounds...

Can I use two ActionTec routers with Verizon FiOS if they have two different revisions?

I want to add a second router to my coax cable and I know about configuring them already. But my main router is Rev. I and the second is Rev. G. Can I still use the second one? If not is there a way around it? My main router has been lower letters before but I've just gotten replacements and now it's at Rev. I. If that matters lol... Thank you.
Solved!
Go to Solution.

You can connect the second Actiontec router via coax. This link explains how to do it:
http://www.dslreports.com/faq/15984
Note that there is less configuring that needs to be done if you use an Actiontec ECB2500C or WCB3000N. Both of those devices are plug-and-play.
WCB3000N can be seen here:
https://teleproducts.verizon.com/fios/index.cfm/eh/DisplayDetails 3rd item from the top
ECB2500C:
http://www.amazon.com/Actiontec-Ethernet-Adapter-Service-ECB2500C/dp/B008C1JC4O

My misadventures with Verizon FIOS

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