My mom's 3gs phone won't ring. The silence button is not turned and we have tried everything! Help

Help my moms 3gs iphone won't ring. We have tried everything from resetting the phone and checking the side of it. Help us.

A divert is a function that allows you to either forward calls to another phone, or directly to answer phone. I'm not 100% if those functions are available for AT&T (I'm from the UK).
Can the iPhone 3GS play music fine? Can the volume be adjusted during playback, and is it loud and clear?
It's also worth checking to see if the "ringtone" hasn't been changed.
Settings > Sounds > Ringtones
Select a different ringtone and it should give you a sample. Try that and see if the phone rings when you get a call.
Are you close to a local Apple store? It's worth getting some 1-to-1 time with one of their Geniuses.

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I have only recently got my iphone, and the screen won't rotate in Safari or messaging. It works fine in games (eg Doodle Jump). The screen portrait lock is off, and i have tried turning it on and off and updating it. Why wont it rotate?

I have only recently got my iphone, and the screen won't rotate in Safari, the ipod, photos or messaging. It works fine in games (eg Doodle Jump). The screen portrait lock is off, and i have tried turning it on and off and updating it. Why wont it rotate?

Next step is to Restore it in iTunes from your backup. If that does not work they try Restoring it as a new phone. If still no go it is a hardware failure and you will need to get it serviced.
And you are not showing the hardware lock icon on the top right of the home screen?

My iphone has stopped ringing. The silent button is not on and my other alerts are working fine.

My iphone 5 has stopped ringing. The silent button is not on and my other alerts are all working. I have a ringtone selected

Phillip...
Tap Settings > General > Reset > Reset Network Settings
Then restart the iPhone.
If that didn't help, try here > iOS: Troubleshooting Wi-Fi networks and connections

I don't have a phone plan, so I cannot text without wifi. I have been using iMessage to text my friends, until it stopped working. I can text my sisters email, but not my boyfriends iPhone. The send button will not turn blue. Help? Please?

I don't have a phone plan, so I cannot text without wifi. I have been using iMessage to text my friends, until it stopped working. I can text my sisters email, but not my boyfriends iPhone. The send button will not turn blue. Help? Please?

There is a problem with iMessage with what Apple says is a small number of iPhones and they are working on a fix. In the meantime try this:
1. Settings > Messages > iMessage = Off
2. Settings > FaceTime > FaceTime = Off
3. Settings > General > Reset > Reset Network Settings
4. Wait for the iPhone to Reboot
5. Settings > FaceTime > FaceTime = On
6. Settings > Messages > iMessage = On
You may have to repeat the steps a couple of times.
- with thanks to @deggie

My ipnone 3gs will not turn on. i have tried reseting. I get a message while plugged into power outlet to plug in to itunes but phone will do nothing when lugged into computer.

My Iphone 3gs will not turn on. I have tried resetting. While plugged into electrical outlet It tells me to connect to Itunes, however as soon as unplugged from there phone will do notheing even while plugged into the computer. and Itunes doesn't pick uit up. Please help!

Try connecting to the computer while holding down the power and home buttons.

TS1559 My iPhone 3GS will not now join wifi. This is a very recent problem and I have tried everything so hope someone can help. I go Settings then Wifii, it picks up network no problem but then does not download IP Address.

My IPhone 3GS will not now join wifi, this is a very recent problem. It finds my network but does not download the IP Address hence when I load password Join remains grey. I have tried all the fixes suggested I.e. network reset, airplane on then off but still nothing. I also have another iPhone of the same type and an iPad and they are just fine so I know it is not a router problem. Please please what do I do?

Try assigning Queen as the Album Artist on the compilations in iTunes on your computer.

HT4311 Hi, I am trying to use my phone in Japan. It is a PAYG phone purchased directly from the Apple web store currently with Vodafone. Have tried to purchase a sim in Japan but can not do. Help please! I feel as if I have wasted my money! Bought 5 iPads

Hi again,
I have purchased 5 iPads and 1 iPhone 4S in the UK thinking if I invest in an Apple top of the range I am covered worldwide for usage. Apparently not!
Got the phone as a PAYG and use with vodaphone, but got it direct from Apple.
Any help to buy a microchip from Japan would be much appreciated.
I feel as if I have wasted my money.
David

Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add.

The home button does not respond and when I turn on phone it activate voice control. I have to turn the phone off and back on to access another app

my iphone 4 home button is not working anymore. I have to turn the phone off and on again to access an app. When turning it on it immediately goes to voice control. I cannot get out of this. I have checked and updated the software and finally reset the phone. All this has left me with the same problem. Any ideas???

Voice Over Fix
Settings > General > Accessibility > Voice Over > Off
Or,
Press the Home Button 3 Times
Now...
Reset your phone:
Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release the buttons...
The Basic Troubleshooting Steps are:
Restart.. Reset.. Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414

My phone will not turn on, i have tried to hold the lock button and home button down but nothing at all will pop up....

I have tried to hold the lock and home button down at the same time and nothing will pop up.....

You need to hold both button until you see the apple logo and then release, try doing it with the phone plugged to the wall charger.

My i phone does not turn on. Have tried plugging it in to a power source still not turning on

MY i Phone does not turn on Have tried plugging it in to a power source and still does not turn on

Have you tried resetting your iPhone?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
No data will be lost.

The silence switch is not working and apple say a new phone is only option, is this the case for such a minor component

I have the iPhone 4 and it's working perfectly, I can switch on the do not disturb option but would prefer to have a repair of the mute switch. Apple store advise they don't repair and a new phone is only option!

That is correct, Apple does not do repairs on parts, they will exchange the whole phone for the service fee:
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 5s, iPhone 5c,
iPhone 5
$269
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
copied from Apple - Support - Service Answer Center

I have the issue with the sound going on my iPhone 4s I have tried everything undocking it works for a short period then it starts again phone out of warranty so Apple what do I do

The sound keeps going on my iPhone 4s ringer continues to work when volume buttons are pressed the word ringer comes up but none of the indicator blocks for volume level tried all the fixes undocking from PC works for a while then it happens again but phone not in warranty so Apple what's the fix

IF you are getting no messages period - not just no iMessages - then it is very likely a carrier issue. It is AT&T and not the phone. SMS travels via the carrier wave used to make phone calls - iMessages use data and go through Apple servers as you know
If you are getting no messages at all - then I wonder if your cell service is ok or if you are in an area of strong signal - then does your SIM card need to be looked at

My iphone won't turn on and i have tried everything possible but right now, I cannot retrieve the data from it and it will not connect to my computer whatsoever, so is there a way to retrieve my pictures and data?

i have been frustrated all day and been going around asking Apple experts about this and it has to my decision to get a new phone since it's out of warranty but I want the images I have on the broken iPhone. Is there any possible way to retrieve it.
Btw, it is not photostreamed

Are you sure that the battery is not empty: when the battery is VERY empty (that is when it was on and a long time off the charger) it may take an hour or even more to start charging with the charger connected. When you have an iPad charger you can also use that one, and it charges a bit faster.

Hi i have an iphone 5 the screen in broken the lock button is not working and now the phone wont charge do u think warranty will cover my phone for a replacement or no?

HI so to be clear
screen cracked
lock button isent working
wont charge
do you think apple will still cover this under a replacement warrenty?

Depends how that happened and how long the warranty is still left .....u can replace the screen ...and does the home button work? If so then go to settings> general> accessibility >assistive touch( it has many functions like locking the screen ,screenshotting just by touching the screen
Hope this helps

Firefox won't load on Mac and I have tried everything.

Updating firewall settings, deleting old profile and creating new, reset FF, did the IPv6 thing. HELP!!!

Maybe use a proxy switch extension:
*QuickProxy: https://addons.mozilla.org/firefox/addon/quickproxy/
Note that most proxy extensions use the Add-on Bar (status bar) that has been removed in Firefox 29, so you need another extension to re-add the Add-on Bar.
*Classic Theme Restorer: https://addons.mozilla.org/firefox/addon/classicthemerestorer/
*The Addon Bar (restored): https://addons.mozilla.org/firefox/addon/the-addon-bar/

My mom's 3gs phone won't ring. The silence button is not turned and we have tried everything! Help

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