My month-old MacBook Pro 13in freezes all the time
I don't know what the deal is, every time I watch videos on websites other than YouTube, such as Hulu, or download I guess what could be considered relatively hearty software i.e. Photoshop, or end a Skype call, my computer freezes. Like entirely. I can't move the cursor, no sound, and I have to manually reboot the system with the on/off button so that I can use it again. It started doing this maybe the third day I had it, but I didn't take it up with Apple initially because I didn't realize that the problem would become chronic. I've taken it to the Genius Bar twice and they have yet to shed much light other than offer the theory that Flash Player may be outdated or in need of being reinstalled, and I've done that; no luck. I had Apple keep the computer for a few days to run diagnostics but they told me nothing in regards to anyhting being wrong with it. This is beyond frustrating. Any ideas? I'll be back at Apple tomorrow to give it yet another go.
If you have more than one user account, these instructions must be carried out as an administrator.
If you have an optical drive, make sure there is no disc in it.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged during the time something abnormal was happening. That time might be before or after the boot.
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. If the problem is a system crash or shutdown failure, post the messages from before the boot time, when the system was about to crash or was failing to shut down. In either case, please include the BOOT_TIME message at the beginning or the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.
Similar Messages
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MacBook Pro crashing / freezing all the time
Hi,
Earlier this year (2014) I bought a new MacBook Pro from the Apple Store and have been plagued by it repeatedly crashing. If anyone can help me get to the root of the problem then that would be very much appreciated.
The model is a MacBook Pro 13" / 2.5GHz / 4GB RAM / 500GB hard drive / OS X 10.9.5. The entry model mac, not retina.
It's probably worth pointing out that I have not done anything with it that might explain the crashing (e.g. installed non-mac products, spilled anything on it, travelled with it, thrown into under a bus, etc).
From the point at which I got it, it has intermittently crashed. Usually when browsing the internet, the cursor will turn into a spinning beachball that stops me from clicking on anything, the cursor then disappears and the grey circular loading diagram appears at the bottom of the screen (the one that shows on start up, just above the dock). The screen does not grey out or anything, whatever was showing on the screen before it crashed will still be showing, but the loading diagram will be overlaid. The loading circle spins for varying amounts of time but never recovers, it always eventually just permanently freezes. At which point there is nothing I can do but hold down the power button to restart the thing.
Originally I thought it was because I had too many programmes open but it even freezes when only google chrome is open and nothing else. I followed the online troubleshooting steps but that made no difference. I spoke to apple support via chat on a number of occasions and followed their advice to the letter. This included somebody remotely viewing my desktop and getting me to 'verify the disk', which flagged no issues. We then did a back-up and erased and re-installed the operating system. Again this made no difference. Virus scans and other trouble shooting measures have not flagged anything up either.
I have been to the 'genius' bar with it twice now (the first time was not because it froze but because it simply cut out one day and would not charge or turn on). The second time was for the freezing. We opened some tabs in chrome and simultaneously observed the memory usage in activity monitor. It looked like chrome was taking up pretty much all of the RAM and they said this may be something to do with it. The fix they recommended was to stop using chrome and only use safari which is 'optimised' for usage with macs. That was two weeks ago. I have only been using safari since then but it still crashes. Most recently it crashed with only around 5 safari tabs and no other programmes open.
My most recent encounter with the apple support wizards resulted in nothing more than sarcastic comments about why I was reluctant to erase and install the operating system for a third time. They said there was nothing more they could do so I'll have to wait for another appointment with the genius bar - that'll take a month or so, hence why I am on here.
I'm getting to my wit's end with it. My old £200 Toshiba could operate with 5 times the number of tabs open and was only a fifth of the price.
As I mentioned, any solutions - or ways of identifying what the problem actually is - would be greatly appreciated.
Many thanks,Dear Linc,
I have the same problem. Below is the result of running the script. I am grateful for any pointers.
Many thanks
Start time: 16:52:39 12/29/14
Model Identifier: MacBookAir6,2
System Version: OS X 10.10.1 (14B25)
Kernel Version: Darwin 14.0.0
Time since boot: 22 minutes
Root access: No
Diagnostic reports
2014-12-29 Google Chrome hang
2014-12-29 Safari hang x2
Log
Dec 29 16:26:29 process Dropbox109[350] caught causing excessive wakeups. Observed wakeups rate (per sec): 814; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 102198
Dec 29 16:26:31 process com.apple.WebKit[440] caught causing excessive wakeups. Observed wakeups rate (per sec): 1745; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 66323
Dec 29 16:26:42 process Messages[223] caught causing excessive wakeups. Observed wakeups rate (per sec): 918; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 141623
Dec 29 16:26:46 process Microsoft Databa[298] caught causing excessive wakeups. Observed wakeups rate (per sec): 868; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 131520
Dec 29 16:26:55 process syncdefaultsd[246] caught causing excessive wakeups. Observed wakeups rate (per sec): 536; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 89543
Dec 29 16:27:00 process Mail[224] caught causing excessive wakeups. Observed wakeups rate (per sec): 261; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45203
Dec 29 16:27:20 process Install in Progr[467] caught causing excessive wakeups. Observed wakeups rate (per sec): 39949; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 684910
Dec 29 16:27:20 process Dropbox109[456] caught causing excessive wakeups. Observed wakeups rate (per sec): 41050; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 1843892
Dec 29 16:27:20 process warmd_agent[468] caught causing excessive wakeups. Observed wakeups rate (per sec): 39848; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 683599
Dec 29 16:30:29 jnl: b(1, 4): replay_journal: from: 20515840 to: 6814720 (joffset 0x11502000)
Dec 29 16:30:29 jnl: b(1, 4): journal replay done.
Dec 29 16:30:30 com.apple.xpc.launchd.domain.pid.virusbarrierd.67: Could not resolve origin of domain. XPC services in this domain's bundle will not be bootstrapped: error = 107: Malformed bundle, taint = missing executable
Dec 29 16:30:31 com.avast.uninstall: Service setup event to handle failure and will not launch until it fires.
Dec 29 16:30:52 com.avast.userinit: Service setup event to handle failure and will not launch until it fires.
Dec 29 16:30:56 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.336: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 29 16:30:56 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.336: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 29 16:34:31 process Mail[276] caught causing excessive wakeups. Observed wakeups rate (per sec): 274; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 62820
Dec 29 16:34:31 process Dropbox109[350] caught causing excessive wakeups. Observed wakeups rate (per sec): 764; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 167269
Dec 29 16:34:48 process Safari[272] caught causing excessive wakeups. Observed wakeups rate (per sec): 228; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 56184
Dec 29 16:34:54 process com.apple.WebKit[295] caught causing excessive wakeups. Observed wakeups rate (per sec): 1345; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 337154
Dec 29 16:34:57 process syncdefaultsd[496] caught causing excessive wakeups. Observed wakeups rate (per sec): 45785; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 366777
Dec 29 16:34:57 process nsurlstoraged[255] caught causing excessive wakeups. Observed wakeups rate (per sec): 389; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 100196
Dec 29 16:34:57 process spindump_agent[316] caught causing excessive wakeups. Observed wakeups rate (per sec): 465; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 113844
Dec 29 16:40:29 com.avast.update: Service setup event to handle failure and will not launch until it fires.
Dec 29 16:50:29 com.avast.update: Interval spawn of service failed: 139: Service cannot presently execute
kexts
com.intego.virusbarrier.kext.realtime (928)
net.kromtech.kext.Firewall (2.3.7)
Agents
com.avast.home.userinit
com.intego.commonservices.taskmanager
com.intego.virusbarrier.alert
com.avast.userinit
com.intego.netupdate.agent
com.anchorfree.hsshelper-mac
com.adobe.ARM.UUID
com.apple.photostream-agent
com.jdibackup.JustCloud.autostart
com.jdibackup.JustCloud.notify
com.intego.commonservices.uninstaller
com.hp.devicemonitor
com.oracle.java.Java-Updater
com.intego.commonservices.integomenu
com.huawei.HWPortCfg.plist
com.zeobit.MacKeeper.Helper
com.google.keystone.user.agent
com.adobe.ARM.UUID
com.apple.AirPortBaseStationAgent
Startup items
/Library/StartupItems/HWNetMgr/HWNetCfg
/Library/StartupItems/HWNetMgr/HWNetMgr
/Library/StartupItems/HWNetMgr/StartupParameters.plist
/Library/StartupItems/HWPortDetect/HWPortCfg
Bundles
/System/Library/Extensions/hp_fax_io.kext
- com.hp.kext.hp-fax-io
/System/Library/Extensions/hp_io_printerclassdriver_enabler.kext
- com.hp.hpio.hp-io-printerclassdriver-enabler
/System/Library/Extensions/JMicronATA.kext
- com.jmicron.JMicronATA
/System/Library/Extensions/MBBDataCardDriver.kext
- com.MBB.driver.MBBDataCardDriver
/Library/Extensions/hp_io_printerclassdriver_enabler.kext
- com.hp.hpio.hp-io-printerclassdriver-enabler
/Library/Internet Plug-Ins/AdobeAAMDetect.plugin
- com.AdobeAAMDetectLib.AdobeAAMDetect
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
- com.adobe.acrobat.pdfviewer
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
- com.adobe.acrobat.pdfviewerNPAPI
/Library/Internet Plug-Ins/Flash Player.plugin
- N/A
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
- com.oracle.java.JavaAppletPlugin
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
- com.microsoft.sharepoint.browserplugin
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
- com.microsoft.sharepoint.webkitplugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/PreferencePanes/Citrix Online Plug-in.prefPane
- com.citrix.StandAlone
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
/Library/PreferencePanes/JavaControlPanel.prefPane
- com.oracle.java.JavaControlPanel
/Library/ScriptingAdditions/Adobe Unit Types.osax
- N/A
/Library/Spotlight/iViewCatalogImporter.mdimporter
- com.iview.iviewcatalogimporter
Library/Address Book Plug-Ins/SkypeABDialer.bundle
- com.skype.skypeabdialer
Library/Address Book Plug-Ins/SkypeABSMS.bundle
- com.skype.skypeabsms
Library/Caches/com.apple.Safari/Extensions/AdBlock.safariextension
- com.betafish.adblockforsafari
Library/Caches/com.apple.Safari/Extensions/Awesome Screenshot.safariextension
- com.diigo.safari.awesomeScreenshot
Library/Caches/com.apple.Safari/Extensions/clea.nr Videos.safariextension
- com.CleanYouTube200okconsulting.safariextension
Library/Caches/com.apple.Safari/Extensions/wrc.safariextension
- com.avast.wrc
Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
- com.Google.GoogleEarthPlugin.plugin
Library/PreferencePanes/Hazel.prefPane
- com.noodlesoft.Hazel
App extensions
com.wunderkinder.wunderlistdesktop.sharingextension
com.wunderkinder.wunderlistdesktop.todayextension
com.getdropbox.dropbox.garcon
Apps
/Applications/Dropbox.app
/Applications/Google Drive.app
Contents of /Library/LaunchAgents/HWPortCfg.plist (checksum 1745362745)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.huawei.HWPortCfg.plist</string>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Library/StartupItems/HWPortDetect/HWPortCfg</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.avast.userinit.plist (checksum 84920623)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.avast.userinit</string>
<key>Program</key>
<string>/Library/Application Support/Avast/hub/userinit.sh</string>
<key>KeepAlive</key>
<false/>
<key>RunAtLoad</key>
<true/>
<key>AbandonProcessGroup</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.intego.commonservices.integomenu.plist (checksum 1276779959)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<dict>
<key>SuccessfulExit</key>
<false/>
</dict>
<key>Label</key>
<string>com.intego.commonservices.integomenu</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/commonservices.bundle/Contents/MacOS/IntegoMenu.app/Con tents/MacOS/IntegoMenu</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>MachServices</key>
<dict>
<key>com.intego.commonservices.integomenu</key>
<true/>
</dict>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchAgents/com.intego.commonservices.taskmanager.plist (checksum 2770223182)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>WatchPaths</key>
<array>
<string>/Library/Intego/TaskManager/.start</string>
</array>
<key>Label</key>
<string>com.intego.commonservices.taskmanager</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/TaskManager/TM_Notifier.app/Contents/MacOS/TM_Notifier< /string>
</array>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.intego.commonservices.uninstaller.plist (checksum 190387482)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>WatchPaths</key>
<array>
<string>/Applications/</string>
<string>/Applications/Intego/</string>
</array>
<key>Label</key>
<string>com.intego.commonservices.uninstaller</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/Intego Uninstaller.app/Contents/MacOS/Intego Uninstaller</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.intego.netupdate.agent.plist (checksum 1570577179)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.netupdate.agent</string>
<key>LimitLoadToSessionType</key>
<array>
<string>LoginWindow</string>
<string>Aqua</string>
</array>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Library/PrivilegedHelperTools/NetUpdateAgent.app/Contents/MacOS/NetUpd ateAgent</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.intego.virusbarrier.alert.plist (checksum 397299966)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.virusbarrier.alert</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>RunAtLoad</key>
<true/>
<key>WatchPaths</key>
<array>
<string>/Library/Intego/virusbarrier.bundle/Contents/Resources/start_alert</str ing>
</array>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/virusbarrier.bundle/Contents/MacOS/VirusBarrier Alert.app/Contents/MacOS/VirusBarrier Alert</string>
</array>
<key>MachServices</key>
<dict>
<key>com.intego.virusbarrier.alert</key>
<true/>
</dict>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist (checksum 3285446522)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.java.Java-Updater</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
<string>-bgcheck</string>
</array>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>16</integer>
<key>Minute</key>
<integer>18</integer>
<key>Weekday</key>
<integer>1</integer>
</dict>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchDaemons/com.avast.init.plist (checksum 17654464)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>AbandonProcessGroup</key>
<true/>
<key>Label</key>
<string>com.avast.init</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Avast/hub/init.sh</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.avast.uninstall.plist (checksum 3425227779)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<dict>
<key>PathState</key>
<dict>
<key>/Applications/Avast.app</key>
<false/>
</dict>
</dict>
<key>AbandonProcessGroup</key>
<true/>
<key>Label</key>
<string>com.avast.uninstall</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Avast/hub/autouninstall.sh</string>
</array>
<key>RunAtLoad</key>
<false/>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
...and 3 more line(s)
Contents of /Library/LaunchDaemons/com.avast.update.plist (checksum 3870293393)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>AbandonProcessGroup</key>
<true/>
<key>Label</key>
<string>com.avast.update</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Avast/components/update/update.sh</string>
</array>
<key>StartInterval</key>
<integer>600</integer>
<key>ThrottleInterval</key>
<integer>10800</integer>
<key>RunAtLoad</key>
<false/>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchDaemons/com.intego.commonservices.daemon.integod.plist (checksum 3331282155)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.commonservices.daemon.integod</string>
<key>RunAtLoad</key>
<true/>
<key>KeepAlive</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/integod</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.commonservices.daemon.taskmanager.plist (checksum 2890455724)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.commonservices.daemon.taskmanager</string>
<key>RunAtLoad</key>
<true/>
<key>KeepAlive</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/TaskManager/TaskManagerDaemon</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.commonservices.icalserver.plist (checksum 1036205248)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>ServiceIPC</key>
<true/>
<key>Label</key>
<string>com.intego.commonservices.icalserver</string>
<key>Sockets</key>
<dict>
<key>Listeners</key>
<dict>
<key>SockNodeName</key>
<string>127.0.0.1</string>
<key>SockServiceName</key>
<string>47807</string>
<key>SockFamily</key>
<string>IPv4</string>
</dict>
</dict>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/IntegoiCalServer</string>
</array>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchDaemons/com.intego.commonservices.metrics.kschecker.plist (checksum 500882172)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.commonservices.metrics.kschecker</string>
<key>Program</key>
<string>/Library/Intego/im_ks_tool</string>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>86400</integer>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.netupdate.daemon.plist (checksum 698519948)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.netupdate.daemon</string>
<key>RunAtLoad</key>
<true/>
<key>KeepAlive</key>
<true/>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/netupdated.bundle/Contents/Resources/com.intego.netupda ted</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.virusbarrier.daemon.emlparser.plist (checksum 3875365843)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.virusbarrier.daemon.emlparser</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/virusbarrier.bundle/Contents/MacOS/vbemlparser</string>
</array>
<key>MachServices</key>
<dict>
<key>com.intego.virusbarrier.daemon.emlparser</key>
<true/>
</dict>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.virusbarrier.daemon.logger.plist (checksum 1390371758)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.virusbarrier.daemon.logger</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/virusbarrier.bundle/Contents/MacOS/virusbarrierl</strin g>
</array>
<key>MachServices</key>
<dict>
<key>com.intego.virusbarrier.daemon.logger</key>
<true/>
</dict>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.virusbarrier.daemon.plist (checksum 2263010952)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.virusbarrier.daemon</string>
<key>KeepAlive</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/virusbarrier.bundle/Contents/MacOS/virusbarrierd</strin g>
</array>
<key>MachServices</key>
<dict>
<key>com.intego.virusbarrier.daemon</key>
<true/>
<key>com.intego.virusbarrier.daemon.checkin</key>
<true/>
</dict>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.virusbarrier.daemon.scanner.plist (checksum 3058859818)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.virusbarrier.daemon.scanner</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/virusbarrier.bundle/Contents/MacOS/virusbarriers</strin g>
</array>
<key>MachServices</key>
<dict>
<key>com.intego.virusbarrier.daemon.scanner</key>
<true/>
</dict>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.mackeeper.AntiVirus.plist (checksum 2747479378)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<false/>
<key>Label</key>
<string>com.mackeeper.AntiVirus</string>
<key>Program</key>
<string>/Library/Application Support/MacKeeper/AntiVirus.app/Contents/MacOS/AntiVirus</string>
<key>OnDemand</key>
<false/>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.torch.update.agent.plist (checksum 2884032329)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.torch.update.agent</string>
<key>StandardOutPath</key>
<string>/var/log/TorchUpdater.log</string>
<key>StandardErrorPath</key>
<string>/var/log/TorchUpdater.log</string>
<key>ProgramArguments</key>
<array>
<string>/usr/local/libexec/TorchUpdater</string>
<string>--hello=torch</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>KeepAlive</key>
<false/>
<key>StartInterval</key>
<integer>1800</integer>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (checksum 3798729423)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<false/>
<key>Label</key>
<string>com.zeobit.MacKeeper.plugin.AntiTheft.daemon</string>
<key>Program</key>
<string>/Library/Application Support/MacKeeper/MacKeeperATd</string>
<key>OnDemand</key>
<false/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist (checksum 394026997)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.ARM.UUID</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
<string>semi-auto</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>12600</integer>
</dict>
</plist>
Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist (checksum 4116814193)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.ARM.UUID</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper</string>
<string>semi-auto</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>12600</integer>
</dict>
</plist>
Contents of Library/LaunchAgents/com.avast.home.userinit.plist (checksum 1055595367)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.avast.home.userinit</string>
<key>ProgramArguments</key>
<array>
<string>~/Library/Application Support/Avast/hub/userinit.sh</string>
</array>
<key>KeepAlive</key>
<false/>
<key>RunAtLoad</key>
<true/>
<key>EnableGlobbing</key>
<true/>
<key>AbandonProcessGroup</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.google.keystone.agent.plist (checksum 2855546243)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.google.keystone.user.agent</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>
<string>-runMode</string>
<string>ifneeded</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>3523</integer>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Contents of Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist (checksum 2966143524)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.jdibackup.JustCloud.autostart</string>
<key>ProgramArguments</key>
<array>
<string>open</string>
<string>/Applications/JustCloud.app/Contents/Resources/Utility.app</string>
<string>-n</string>
<string>--args</string>
<string>9</string>
<string>-l</string>
</array>
<key>StandardOutPath</key>
<string>/Users/USER/Library/Logs/JustCloud/lagent_out.log</string>
<key>StandardErrorPath</key>
<string>/Users/USER/Library/Logs/JustCloud/lagent_err.log</string>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist (checksum 1673226260)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.jdibackup.JustCloud.notify</string>
<key>ProgramArguments</key>
<array>
<string>open</string>
<string>/Applications/JustCloud.app/Contents/Resources/Utility.app</string>
<string>--args</string>
<string>7</string>
<string>1</string>
</array>
<key>StandardOutPath</key>
<string>/Users/USER/Library/Logs/JustCloud/lagent_out.log</string>
<key>StandardErrorPath</key>
<string>/Users/USER/Library/Logs/JustCloud/lagent_err.log</string>
<key>StartInterval</key>
<integer>1200</integer>
<key>RunAtLoad</key>
<false/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.zeobit.MacKeeper.Helper.plist (checksum 3328303008)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<false/>
<key>EnvironmentVariables</key>
<dict>
<key>ZBTimeStamp</key>
<string>20141124160414</string>
</dict>
<key>Label</key>
<string>com.zeobit.MacKeeper.Helper</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>OnDemand</key>
<false/>
<key>Program</key>
<string>/Applications/MacKeeper.app/Contents/Resources/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper</string>
</dict>
</plist>
DNS: 203.113.188.1
User login items
iTunesHelper
- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app
Dropbox
- /Applications/Dropbox.app
AdobeResourceSynchronizer
- /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app
Google Drive
- /Applications/Google Drive.app
HotstockedPrecision
- missing value
Alfred 2
- /Applications/Alfred 2.app
HazelHelper
- /Users/USER/Library/PreferencePanes/Hazel.prefPane/Contents/MacOS/HazelHelper.a pp
Safari extensions
AdBlock
Awesome Screenshot
avast! Online Security
clea.nr Videos
Restricted files: 573
Lockfiles: 9
Elapsed time (s): 170 -
My Macbook Pro started freezing all the time & going to sleep on its own for no reason
I've been having trouble for a few weeks with my computer freezing way too often for seemingly no reason - I'm using it exactly the same way I always have with no problems, and even actively trying to have less applications open (which seems to have no effect). I can't always load simple webpages without it freezing and giving me the color wheel and it's just MUCH slower in general. It is seriously making it difficult to use my computer for work or for fun...
It has also started going to sleep on its own - the screen will just go black (or sometimes BLUE) and the keyboard lights turn off, and the only way to get it to wake back up is to close the computer, wait, open it again and click or press a key. It doesn't respond to any keys/clicks until it has been closed and reopened.
It seems to overheat really easily lately as well - but it does not always overheat when it freezes.
SMC reset did not seem to have an effect. Activity Monitor doesn't show anything crazy, everything is pretty much 0% except Firefox around 7-12% as I'm typing this. 246 GB available on my hard drive so that doesn't seem to be the problem either. Right after restarting my computer it seems better but the problems quickly resurface...
I googled for help before posting this and someone had suggested running the command
syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef
in Terminal, which they said "Normally the command will produce no output, and the window will be empty." But mine gave this:
Tue Apr 15 21:04:24 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Tue Apr 15 21:04:42 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Tue Apr 15 21:35:04 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Tue Apr 15 21:35:20 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 10:56:46 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 10:57:03 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 12:11:17 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 12:11:35 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 12:11:52 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 12:23:01 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
I don't know what that means or if that is useful info to help solve my problem? I just want to know what I can do to make my mac go back to normal!
I ran Etrecheck:
Hardware Information:
MacBook Pro (15-inch, Early 2011)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
AMD Radeon HD 6490M - VRAM: 256 MB
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:24:42
Disk Information:
Hitachi HTS725050A9A362 disk0 : (465.76 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 465.44 GB (229.26 GB free)
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple, Inc. MacBook Pro
Kernel Extensions:
com.digidesign.iokit.DigiDal (8.0.3f1)
com.paceap.kext.pacesupport.snowleopard (5.7.2)
Startup Items:
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
M-AudioFastTrack: Path: /Library/StartupItems/M-AudioFastTrack
PACESupport: Path: /Library/StartupItems/PACESupport
Problem System Launch Daemons:
[System] org.samba.winbindd.plist 3rd-Party support link
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] org.eyebeam.SelfControl.plist 3rd-Party support link
[System] PACESupport.plist 3rd-Party support link
Launch Agents:
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.hp.help.tocgenerator.plist 3rd-Party support link
[System] com.m-audio.mobilepremkii.helper.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
Flux
iTunesHelper
RescueTime
Internet Plug-ins:
o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
nplastpass: Version: 2.5.5 3rd-Party support link
Unity Web Player: Version: UnityPlayer version 3.5.2f2 - SDK 10.6 3rd-Party support link
RealPlayer Plugin: Version: Unknown
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.6.6
Flash Player: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link
googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 10.1.1 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.7
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Growl 3rd-Party support link
M-AudioFastTrack 3rd-Party support link
M-Audio MobilePre 3rd-Party support link
Old Applications:
None
Time Machine:
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU:
5% firefox
3% EtreCheck
2% WindowServer
2% hidd
1% mds
Top Processes by Memory:
545 MB firefox
74 MB mds
57 MB WindowServer
41 MB Mail
41 MB Finder
Virtual Memory Information:
1.88 GB Free RAM
818 MB Active RAM
458 MB Inactive RAM
880 MB Wired RAM
190 MB Page-ins
0 B Page-outsEric - I dont understand how I'd use caffeinate. I am not running any code or particular script. My system goes to sleep if surfing the web, or running Word or Excel, etc.
Or.. Are you saying I should go through and type 'caffeinate X' for all of my applications? -
Macbook Pro Randomly Crashing all the time
Hi Guys
My Macbook pro is crashing ALL the time I think its been sincing upgrading to Maverick
Below is the crash report
Process: revisiond [647]
Path: /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Supp ort/revisiond
Identifier: revisiond
Version: 160.3
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: revisiond [647]
User ID: 0
Date/Time: 2014-06-25 16:30:34.433 +0100
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 1E29002B-F79F-12D2-4033-49CB6544AE2E
Crashed Thread: 7 Dispatch queue: com.apple.root.background-priority
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Thread 0:
0 libsystem_kernel.dylib 0x00007fff8dfd2a52 __semwait_signal_nocancel + 10
1 libsystem_c.dylib 0x00007fff906c099c nanosleep$NOCANCEL + 189
2 libsystem_c.dylib 0x00007fff906e8992 sleep$NOCANCEL + 42
3 libdispatch.dylib 0x00007fff8ca25765 _dispatch_queue_cleanup2 + 86
4 libsystem_pthread.dylib 0x00007fff90a1a5af _pthread_tsd_cleanup + 182
5 libsystem_pthread.dylib 0x00007fff90a17479 _pthread_exit + 111
6 libsystem_pthread.dylib 0x00007fff90a173e9 pthread_exit + 30
7 libdispatch.dylib 0x00007fff8ca2570f dispatch_main + 43
8 revisiond 0x000000010e00bb1c 0x10dff7000 + 84764
9 libdyld.dylib 0x00007fff868325fd start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8dfd3662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8ca1d421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8ca1d136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8dfd2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff90a17f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff90a1afb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8dfd2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff90a17f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff90a1afb9 start_wqthread + 13
Thread 4:: Dispatch queue: com.apple.root.default-overcommit-priority
0 libsystem_kernel.dylib 0x00007fff8dfd2caa __sigsuspend_nocancel + 10
1 libdispatch.dylib 0x00007fff8ca257da _dispatch_sigsuspend + 21
2 libdispatch.dylib 0x00007fff8ca257c5 _dispatch_sig_thread + 45
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8dfd39f2 read + 10
1 com.apple.AppleFSCompression 0x00007fff8fb8c68c type5_handler_function + 156
2 libsystem_pthread.dylib 0x00007fff90a16899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff90a1672a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff90a1afc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8dfd32ea fsctl + 10
1 revisiond 0x000000010e00a9b9 0x10dff7000 + 80313
2 libsystem_pthread.dylib 0x00007fff90a16899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff90a1672a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff90a1afc9 thread_start + 13
Thread 7 Crashed:: Dispatch queue: com.apple.root.background-priority
0 revisiond 0x000000010e028000 0x10dff7000 + 200704
1 libdispatch.dylib 0x00007fff8ca1b526 _dispatch_Block_copy + 43
2 libdispatch.dylib 0x00007fff8ca22419 dispatch_group_async + 21
3 revisiond 0x000000010e023fe0 0x10dff7000 + 184288
4 revisiond 0x000000010e02b809 0x10dff7000 + 215049
5 revisiond 0x000000010e02ba5c 0x10dff7000 + 215644
6 revisiond 0x000000010e02bebe 0x10dff7000 + 216766
7 libdispatch.dylib 0x00007fff8ca1e1bb _dispatch_call_block_and_release + 12
8 libdispatch.dylib 0x00007fff8ca1b28d _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff8ca1d082 _dispatch_root_queue_drain + 326
10 libdispatch.dylib 0x00007fff8ca1e177 _dispatch_worker_thread2 + 40
11 libsystem_pthread.dylib 0x00007fff90a17ef8 _pthread_wqthread + 314
12 libsystem_pthread.dylib 0x00007fff90a1afb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8dfd2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff90a17f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff90a1afb9 start_wqthread + 13
Thread 7 crashed with X86 Thread State (64-bit):
rax: 0x000000010e04f900 rbx: 0x00007fb870c0c1d0 rcx: 0x00007fb870f01850 rdx: 0x0000000000000000
rdi: 0x00007fb870c0c1d0 rsi: 0x000000010f409518 rbp: 0x000000010f4094c0 rsp: 0x000000010f409488
r8: 0x0000000000000002 r9: 0x00007fb870c00000 r10: 0x0000000000000012 r11: 0x00007fb761802cb8
r12: 0x000000010f409518 r13: 0x000000010f4095d0 r14: 0x0000000000000000 r15: 0x000000010e04f900
rip: 0x000000010e028000 rfl: 0x0000000000010246 cr2: 0x000000010e028000
Logical CPU: 6
Error Code: 0x00000000
Trap Number: 13
Binary Images:
0x10dff7000 - 0x10e049ff7 revisiond (160.3) <D47873DF-3407-3625-982D-4E80B7D4B8DC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Supp ort/revisiond
0x7fff68704000 - 0x7fff68737817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
0x7fff857ad000 - 0x7fff857b1fff libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
0x7fff85a0c000 - 0x7fff85d0afff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff85eaa000 - 0x7fff8608ffff com.apple.CoreFoundation (6.9 - 855.16) <A63E680E-E4B2-368B-8564-9DBE0D8DDB91> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff86401000 - 0x7fff86412ff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x7fff867f6000 - 0x7fff867fbfff libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
0x7fff867fc000 - 0x7fff86804fff libMatch.1.dylib (19) <021293AB-407D-309A-87F5-8E782F46753E> /usr/lib/libMatch.1.dylib
0x7fff86805000 - 0x7fff8682efff com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff8682f000 - 0x7fff86832ff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
0x7fff8728f000 - 0x7fff872fcfff com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff8730a000 - 0x7fff8732fff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff87330000 - 0x7fff87334ff7 libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
0x7fff88161000 - 0x7fff882fcff8 com.apple.CFNetwork (673.3 - 673.3) <4375B7CB-34B6-3A26-99AC-2D2404AD9C9B> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff88369000 - 0x7fff88376ff0 libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib
0x7fff88381000 - 0x7fff88382fff libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
0x7fff8890e000 - 0x7fff889f5ff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
0x7fff88c95000 - 0x7fff88c9afff com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff88ccd000 - 0x7fff88cf4ff7 libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
0x7fff88cf5000 - 0x7fff88d05fff libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
0x7fff88dc5000 - 0x7fff88defff7 libsandbox.1.dylib (278.11) <BD3D8652-8871-36DB-A27D-3BE4F18428B4> /usr/lib/libsandbox.1.dylib
0x7fff88eda000 - 0x7fff89092ffb libicucore.A.dylib (511.32) <A7CE7DAD-D3AD-36A2-BE4F-25C5F21FADBB> /usr/lib/libicucore.A.dylib
0x7fff8a23f000 - 0x7fff8a246fff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8a34b000 - 0x7fff8a355fff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff8a51b000 - 0x7fff8a51cfff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
0x7fff8a5e0000 - 0x7fff8a78df27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x7fff8b37c000 - 0x7fff8b380ff7 libsystem_stats.dylib (93.90.3) <4E51D5B0-92A0-3D0D-B90E-495A1ED3E391> /usr/lib/system/libsystem_stats.dylib
0x7fff8b5fc000 - 0x7fff8b603ff3 libcopyfile.dylib (103) <5A881779-D0D6-3029-B371-E3021C2DDA5E> /usr/lib/system/libcopyfile.dylib
0x7fff8ba8e000 - 0x7fff8baa9ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff8c418000 - 0x7fff8c4a8ff7 com.apple.Metadata (10.7.0 - 800.28) <E85AEB1B-CB17-38BC-B5C6-AAB50B47AF05> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff8ca1a000 - 0x7fff8ca34fff libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D998DE7> /usr/lib/system/libdispatch.dylib
0x7fff8caba000 - 0x7fff8cda4fff com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <3A2E92FD-DEE2-3D45-9619-11500801A61C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff8cda5000 - 0x7fff8cdb0ff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff8ce57000 - 0x7fff8ce5efff libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
0x7fff8ce5f000 - 0x7fff8ce64ff7 libunwind.dylib (35.3) <78DCC358-2FC1-302E-B395-0155B47CB547> /usr/lib/system/libunwind.dylib
0x7fff8ce65000 - 0x7fff8ce65ffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff8d22e000 - 0x7fff8d29afff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8d2a7000 - 0x7fff8d501ffd com.apple.security (7.0 - 55471.14.4) <1D5DA20E-DB48-3E1D-9BF5-BAA694192B25> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8d59d000 - 0x7fff8d59effb libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib
0x7fff8d65f000 - 0x7fff8d662fff com.apple.TCC (1.0 - 1) <32A075D9-47FD-3E71-95BC-BFB0D583F41C> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff8deee000 - 0x7fff8df3cfff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff8dfbc000 - 0x7fff8dfbcfff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8dfbd000 - 0x7fff8dfd9ff7 libsystem_kernel.dylib (2422.100.13) <498AEBD7-4194-3CF2-AA16-D5D03FFBD8C0> /usr/lib/system/libsystem_kernel.dylib
0x7fff8dfda000 - 0x7fff8e002ffb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
0x7fff8e2ed000 - 0x7fff8e2efff7 libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
0x7fff8e2f0000 - 0x7fff8e314fff libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
0x7fff8e58f000 - 0x7fff8e597fff libsystem_dnssd.dylib (522.90.2) <A0B7CF19-D9F2-33D4-8107-A62184C9066E> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8f591000 - 0x7fff8f67bfff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x7fff8f67c000 - 0x7fff8f685ff3 libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
0x7fff8f686000 - 0x7fff8f693ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x7fff8fb83000 - 0x7fff8fb8fff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff8fcf9000 - 0x7fff8fdc2fff com.apple.LaunchServices (572.26 - 572.26) <EF8A4A15-0861-35C5-9744-5E1BC5C26DD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff90220000 - 0x7fff9027bffb com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff90577000 - 0x7fff9057dff7 libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib
0x7fff9057e000 - 0x7fff90589fff libkxld.dylib (2422.100.13) <67D079F8-6C48-3F42-9FBE-26F1ADA03DC4> /usr/lib/system/libkxld.dylib
0x7fff906ba000 - 0x7fff90743ff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
0x7fff90744000 - 0x7fff9075bff7 com.apple.CFOpenDirectory (10.9 - 173.90.1) <EBC0A1F2-9054-3D39-99AE-A3F655E55D6A> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff909e5000 - 0x7fff90a14fd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
0x7fff90a15000 - 0x7fff90a1cff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
0x7fff917ee000 - 0x7fff917f0ff3 libsystem_configuration.dylib (596.15) <4998CB6A-9D54-390A-9F57-5D1AC53C135C> /usr/lib/system/libsystem_configuration.dylib
0x7fff9184d000 - 0x7fff91874ffb libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
0x7fff919a7000 - 0x7fff919a8ff7 libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
0x7fff919a9000 - 0x7fff919c4ff7 libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
0x7fff919c5000 - 0x7fff91a07ff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff91a0a000 - 0x7fff91a0bff7 libsystem_sandbox.dylib (278.11) <B46E4040-A8C6-3EBC-91F8-F1CB01106614> /usr/lib/system/libsystem_sandbox.dylib
0x7fff91a64000 - 0x7fff91a64ff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x7fff91a84000 - 0x7fff91ae7ffb com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff91ae8000 - 0x7fff91af9ff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x7fff91ed6000 - 0x7fff91f4dfff com.apple.CoreServices.OSServices (600.4 - 600.4) <C63562F5-6DF5-3EE9-8897-FF61A44C8251> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff91f7f000 - 0x7fff91fe3fff com.apple.datadetectorscore (5.0 - 354.4) <37093186-6019-3071-8D67-F3EF429F8F08> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff925a1000 - 0x7fff925f3fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x7fff92fc7000 - 0x7fff92fc8ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
0x7fff93293000 - 0x7fff9329aff8 liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib
0x7fff933f5000 - 0x7fff933ffff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff93427000 - 0x7fff93428ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff93459000 - 0x7fff93482ff7 libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 35874
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=92.0M resident=45.1M(49%) swapped_out_or_unallocated=46.9M(51%)
Writable regions: Total=84.3M written=860K(1%) resident=1036K(1%) swapped_out=0K(0%) unallocated=83.3M(99%)
REGION TYPE VIRTUAL
=========== =======
Dispatch continuations 16.0M
Kernel Alloc Once 4K
MALLOC 56.2M
MALLOC (admin) 16K
SQLite page cache 256K
STACK GUARD 56.0M
Stack 11.6M
VM_ALLOCATE 12K
VM_ALLOCATE (reserved) 12K reserved VM address space (unallocated)
__DATA 3160K
__LINKEDIT 66.1M
__TEXT 25.9M
__UNICODE 544K
shared memory 4K
=========== =======
TOTAL 235.7M
TOTAL, minus reserved VM space 235.7MIf you want help with your problem, you're going to have to try harder than that. You're also going to have to be more polite.
"Crashing" means different things to different people. Is there an error message? Do you have to restart? -
Hi,
I'm very confused.
I've had my macbook pro for 2 years now, with bootcamp Windows installed for almost that long without a problem.
As of today my macbook keeps locking up everytime I click on an application or click my mouse on something. It freezes with any action and stays busy for about a minute before doing all my commands.
The problem is, my Windows 7 works perfectly fine! Which means, unlike the other people posting here about their freezing macs, it's NOT a hardware issue!
I installed Lion about 2 weeks ago. I'm not sure what's going on. I don't really know what to do. I'll do some cleanups and everything, and post a little later.Do you have FileVault enabled or a Mac with a "Fusion" drive?
It appears to be trying to boot into Safe Mode, but fails. I've seen Safe mode fail for the above reasons.
Can you boot into Recovery? OS X: About OS X Recovery
if so, try repairing the disk. http://osxdaily.com/2012/02/08/repair-boot-disk-mac-os-x-disk-utilit/ -
Macbook Pro Keeps crashing all the time
hi My macbook pro keeps crashing randomly, even when nothing is being done on the mac!
Report is below:
Process: storeagent [345]
Path: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/st oreagent
Identifier: storeagent
Version: 232.9
Code Type: X86-64 (Native)
Parent Process: launchd [160]
Responsible: storeagent [345]
User ID: 501
PlugIn Path: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
PlugIn Identifier: com.apple.CommerceKit
PlugIn Version: 1.2.0 (232.9)
Date/Time: 2014-07-02 09:07:21.858 +0100
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: E0E4CD07-6128-4A03-8669-762CFB216E14
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x000000010a046e60
kernel messages:
VM Regions Near 0x10a046e60:
__LINKEDIT 0000000109fa3000-0000000109fef000 [ 304K] r--/rwx SM=COW /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
--> __TEXT 0000000109ff3000-000000010a27d000 [ 2600K] r-x/rwx SM=COW /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
__DATA 000000010a27d000-000000010a2b2000 [ 212K] rw-/rwx SM=PRV /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CommerceKit 0x000000010a046e60 _CKBeginXPCTransaction + 0
1 libdyld.dylib 0x000000010bb5e5fd start + 1
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fec5c008038 rbx: 0x0000000000000000 rcx: 0x00007fec5c008040 rdx: 0x00000000a1a1a1a1
rdi: 0x0000000107f751a4 rsi: 0x00007fec5c008000 rbp: 0x00007fff57e56d20 rsp: 0x00007fff57e56cc8
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x000000010a2c4a10 r11: 0x000000010a046e60
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010a046e60 rfl: 0x0000000000010202 cr2: 0x000000010a046e60
Logical CPU: 0
Error Code: 0x00000014
Trap Number: 14
Binary Images:
0x107da9000 - 0x107fd4fe7 storeagent (232.9) <768530ED-178B-3DC1-8888-E2D7E0E792D5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/st oreagent
0x10802d000 - 0x10832bfff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x10856d000 - 0x1090e3ff7 com.apple.AppKit (6.9 - 1265.20) <D2A7AF23-0FEA-3D7D-9CF5-B4E262224577> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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0x10ea77000 - 0x10eab0ff7 com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x10eacc000 - 0x10ead5fff com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x10eaec000 - 0x10eaefffc com.apple.IOSurface (91.1 - 91.1) <D00EEB0C-8AA8-3986-90C1-C97B2486E8FA> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x10eafc000 - 0x10eafcfff com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x10eb00000 - 0x10edd4fc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x10ee19000 - 0x10ee19fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x10ee1f000 - 0x10eeeafff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x10eef6000 - 0x10efa6ff7 libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x10efb2000 - 0x10f393ffe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x10f3f7000 - 0x10f565ff7 libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x10f58f000 - 0x10f67efff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x10f6fb000 - 0x10f742fff libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x10f769000 - 0x10f78dff7 libJPEG.dylib (1043) <25723F3F-48A6-3AC5-A7A3-58E418FEBF3F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x10f798000 - 0x10f7f1fff libTIFF.dylib (1043) <D7CAE68F-6087-3B40-9CB8-EC6DB47BF877> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x10f806000 - 0x10f821ff7 libPng.dylib (1043) <23D2DAB7-C9A9-392F-989A-871E89E7751D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x10f830000 - 0x10f834ff7 libGIF.dylib (1043) <AF0FE71A-27AB-31E0-8CEA-BC0BF2091FA8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x10f839000 - 0x10f927fff libJP2.dylib (1043) <C4031D64-6C57-3FB4-9D87-874D387381DB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x10f951000 - 0x10f953fff libRadiance.dylib (1043) <9813995C-DEAA-3992-8DF8-320E4E4E288B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x10f95a000 - 0x10f9a1ff7 libcups.2.dylib (372.4) <36EA4350-43B4-3A5C-9904-10685BFDA7D4> /usr/lib/libcups.2.dylib
0x10f9b9000 - 0x10f9d2ff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x10f9f0000 - 0x10fa1fff9 com.apple.GSS (4.0 - 2.0) <44E914BE-B0D0-3E05-9451-CA9E539AFA52> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x10fa40000 - 0x10fa5cfff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x10fa67000 - 0x10fb58ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x10fb6b000 - 0x10fbd0ffb com.apple.Heimdal (4.0 - 2.0) <F34D6627-9F80-3823-8B57-DB629307DF87> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x10fc00000 - 0x10fc01fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x10fc0a000 - 0x10fc0eff7 libheimdal-asn1.dylib (323.92.1) <CAE21FFF-5763-399C-B7C5-EEBFFEEF2242> /usr/lib/libheimdal-asn1.dylib
0x10fc14000 - 0x10fc20ff7 com.apple.OpenDirectory (10.9 - 173.90.1) <256C265B-7FA6-326D-9F60-18DADF5F3A0E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x10fc3b000 - 0x10fc44ffd com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x10fc4b000 - 0x10fcbefff com.apple.securityfoundation (6.0 - 55122.1) <D5AA4461-7406-3054-875D-0EDA3A6030EA> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x10fd05000 - 0x10fd40fff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x10fd54000 - 0x10fd79ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x10fd95000 - 0x110065ffc com.apple.CoreImage (9.2.8) <1509987F-5671-3AE3-91C7-18E952ED90C7> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x11015c000 - 0x1101affff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x1101d6000 - 0x110215fff libGLU.dylib (9.6.1) <AE032555-3E2F-3DBF-A26D-EA4576061605> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x110228000 - 0x110230ffc libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x11023a000 - 0x110245fff libGL.dylib (9.6.1) <4B65BF9F-F34A-3CD1-94E8-DB26DAA0A59D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x11025e000 - 0x11029cff7 libGLImage.dylib (9.6.1) <5E02B38C-9F36-39BE-8746-724F0D8BBFC0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x1102ab000 - 0x1102adfff libCVMSPluginSupport.dylib (9.6.1) <FB37F4C4-1E84-3349-BB03-92CA0A5F6837> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x1102b6000 - 0x1102b9fff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x1102c3000 - 0x1106f6ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x11090e000 - 0x110918ff7 com.apple.CrashReporterSupport (10.9 - 539) <B25A09EC-A021-32EC-86F8-05B4837E0EDE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x11092a000 - 0x110978ff7 com.apple.opencl (2.3.59 - 2.3.59) <044485A4-A50C-34CE-A1F9-35A50CC68313> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x110994000 - 0x1109a0ff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x1109a9000 - 0x1109c2ff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x1109d6000 - 0x110a06fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x110a33000 - 0x110a58ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x110a65000 - 0x110ae6fff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x110b39000 - 0x110b91ff7 com.apple.Symbolication (1.4 - 129.0.2) <B1F008C4-184D-36A2-922F-4A67A075D512> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x110bda000 - 0x110c09fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x110c29000 - 0x110c2bfff com.apple.loginsupport (1.0 - 1) <4FBB283B-5BBD-3918-AC89-3A7286CFA145> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport
0x110c32000 - 0x110c78fff com.apple.DiskManagement (6.1 - 744.1) <3DD4CD10-4476-334C-8C4B-991A85AAC272> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x110ca4000 - 0x11101bff6 com.apple.JavaScriptCore (9537 - 9537.75.12) <C3A7612F-34CC-3547-B01C-522D255B69ED> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x11111b000 - 0x1111a6fff libCoreStorage.dylib (380) <DE9B3F8C-045C-3010-9A25-C8CD72F1066B> /usr/lib/libCoreStorage.dylib
0x1111cf000 - 0x1111d9ff7 libcsfde.dylib (380) <A5CF6F85-0537-399F-968B-1536B1235E65> /usr/lib/libcsfde.dylib
0x1111e8000 - 0x111219fff com.apple.MediaKit (15 - 709) <23E33409-5C39-3F93-9E73-2B0E9EE8883E> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x11122e000 - 0x1112e6ff7 com.apple.DiscRecording (8.0 - 8000.4.6) <CDAAAD04-A1D0-3C67-ABCC-EFC9E8D44E7E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x111353000 - 0x111355fff com.apple.EFILogin (2.0 - 2) <C360E8AF-E9BB-3BBA-9DF0-57A92CEF00D4> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x11135e000 - 0x111360ffb libutil.dylib (34) <DAC4A6CF-A1BB-3874-9569-A919316D30E8> /usr/lib/libutil.dylib
0x111368000 - 0x11136efff com.apple.AOSNotification (1.7.0 - 760.3) <7901B867-60F7-3645-BB3E-18C51A6FBCC6> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x11137d000 - 0x1113a9ff7 com.apple.framework.SystemAdministration (1.0 - 1.0) <6FD03EF6-32B6-397D-B9D7-D68E89A462F5> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x1113d3000 - 0x1113eafff com.apple.PackageKit.PackageUIKit (3.0 - 332) <419D2A01-3A7A-3EB4-B4E5-55DEEB786572> /System/Library/PrivateFrameworks/PackageKit.framework/Frameworks/PackageUIKit. framework/Versions/A/PackageUIKit
0x111408000 - 0x111413ff7 com.apple.DirectoryService.Framework (10.9 - 173.90.1) <B62B1994-1874-3F8D-B62E-589E6F6534C9> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x111420000 - 0x1114f1ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <B26C8237-52E0-3E93-A2E2-147B57B3292E> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x111556000 - 0x111559ff7 com.apple.LoginUICore (3.0 - 3.0) <1ECBDA90-D6ED-3333-83EB-9C8232DFAD7C> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
0x111565000 - 0x111566ff7 libodfde.dylib (20) <C00A4EBA-44BC-3C53-BFD0-819B03FFD462> /usr/lib/libodfde.dylib
0x111571000 - 0x1115b6fff libcurl.4.dylib (78.92.2) <FE790105-B56B-3972-96F4-E133764FF735> /usr/lib/libcurl.4.dylib
0x1115ca000 - 0x1115ffffc com.apple.LDAPFramework (2.4.28 - 194.5) <4ADD0595-25B9-3F09-897E-3FB790AD2C5A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x111614000 - 0x111624ffb libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib
0x11162b000 - 0x11170afff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
0x111776000 - 0x1117aafff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
0x1117c1000 - 0x1117e3fff com.apple.framework.familycontrols (4.1 - 410) <4FDBCD10-CAA2-3A9C-99F2-06DCB8E81DEE> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x111803000 - 0x111831ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x111861000 - 0x11186ffff com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x111880000 - 0x111880fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff655d8000 - 0x7fff6560b817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 323
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=131.3M resident=126.7M(96%) swapped_out_or_unallocated=4712K(4%)
Writable regions: Total=58.3M written=6920K(12%) resident=7800K(13%) swapped_out=0K(0%) unallocated=50.7M(87%)
REGION TYPE VIRTUAL
=========== =======
Dispatch continuations 16.0M
Kernel Alloc Once 4K
MALLOC 20.4M
MALLOC (admin) 32K
STACK GUARD 56.0M
Stack 8192K
VM_ALLOCATE 12K
__DATA 20.8M
__IMAGE 528K
__LINKEDIT 29.7M
__TEXT 101.7M
__UNICODE 544K
shared memory 4K
=========== =======
TOTAL 253.6Marthur wrote:
Boot into your recovery partition (restart, hold down ⌘R until you see the Apple logo), and use Disk Utility to repair your hard drive. Repair permissions too while you're there. OS X: About OS X Recovery
If that doesn’t work, reinstall Mavericks over your current installation.
But create a complete, current backup first...
Always have current backups. The recovery tools usually work fine, and OS X and tools can be reloaded from distros — but it's your own data that's usually not easily replaceable. -
my cursor jumps around when i'm typing. it randomly lands in a previous part of the text. i do not use a mouse. i am decinitely NOT accudentally hitting the trackpad. it happens enough that i am starting to hate my fairly new macbook pro. i tried turning off bluetooth but it still happens. the strangest part is i cant find other complaints of this happening, at least recently. anyone have ideas?
If you have a fairly new Mac...
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. -
My 2011 macbook pro shuts off all the time!
My 2011 macbook pro started shutting off with increasing frequency. It was very frustrating. I installed mavericks and now it seems to shut off about every 5 minutes! Only if I'm working, if it's streaming it seems fine. I think it would be impossible to actually get work done. I've read many others are having the same problem and taking theirs in for costly ineffective repairs. I can't afford to pay Apple to "chase it's tail".I may just go PC. Has anyone found out what the issue really is and how to fix it?
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
This procedure is a diagnostic test. It makes no changes to your data.
Please triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there. -
My macbook pro keeps crashing all the time
It's been almost two years since I've got this Macbook that used to work just fine. The problem started a couple of days ago, when a series of crashes prevented me from taking any action on the computer. All of a sudden, the screen freezes or it turns black with white blurry stripes. Sometimes the screen freezes, and when I try to move the mouse, it makes all this squares of buggish aspect.
Please, help me! I don't even know if I can make it to the end of this post!Now, acording to this website, the issue has something to do with the memory modules. I remember I changed my two original 2gb ram modules for two corsair 8gb modules (making sure they are the proper type). I think I'm gonna try seeking the flaky module and change it back to a 2gb module from the originals.
-
My macbook pro is crashing all the time.
Before I get involved in all sorts of fixes will the report be able to help diagnose the issues?
Regards
Kevin
This is the report
Interval Since Last Panic Report: 138201 sec
Panics Since Last Report: 4
Anonymous UUID: 23978BC2-8F08-4BA7-BB16-D41A1FC7B33C
Wed Jul 25 11:14:33 2012
panic(cpu 2 caller 0xffffff7f8099b947): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff811471d000 0x0a5480a2, D0, P3/4
Backtrace (CPU 2), Frame : Return Address
0xffffff81020aad10 : 0xffffff8000220792
0xffffff81020aad90 : 0xffffff7f8099b947
0xffffff81020aae20 : 0xffffff7f80a8baa4
0xffffff81020aae70 : 0xffffff7f80a8bb64
0xffffff81020aaed0 : 0xffffff7f80d38749
0xffffff81020ab010 : 0xffffff7f80aaabed
0xffffff81020ab040 : 0xffffff7f809a52c2
0xffffff81020ab0f0 : 0xffffff7f809a0bc4
0xffffff81020ab2e0 : 0xffffff7f809a1e97
0xffffff81020ab3a0 : 0xffffff7f8182fa29
0xffffff81020ab510 : 0xffffff7f81833432
0xffffff81020ab580 : 0xffffff7f81833856
0xffffff81020ab610 : 0xffffff7f81833ef7
0xffffff81020ab730 : 0xffffff7f8182fe4d
0xffffff81020ab850 : 0xffffff7f818475d7
0xffffff81020ab890 : 0xffffff7f81847f35
0xffffff81020ab960 : 0xffffff7f818576a6
0xffffff81020abab0 : 0xffffff7f818593c4
0xffffff81020abb20 : 0xffffff7f81840738
0xffffff81020abb70 : 0xffffff800065553d
0xffffff81020abbe0 : 0xffffff80006558dc
0xffffff81020abc40 : 0xffffff800065609b
0xffffff81020abd80 : 0xffffff80002a3f08
0xffffff81020abe80 : 0xffffff8000223096
0xffffff81020abeb0 : 0xffffff80002148a9
0xffffff81020abf10 : 0xffffff800021bbd8
0xffffff81020abf70 : 0xffffff80002aef20
0xffffff81020abfb0 : 0xffffff80002daa33
Kernel Extensions in backtrace:
com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f809 3b000->0xffffff7f80c14fff
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f808c6000
dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f80929000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f808f1000
com.apple.nvidia.nv50hal(7.1.8)[7596DB8C-AE9D-3C87-B11A-0ED8F940CAF8]@0xffffff7 f80c15000->0xffffff7f80f36fff
dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f809 3b000
com.apple.GeForce(7.1.8)[00925AF3-22EE-3858-8BD3-06AE57DFCC86]@0xffffff7f817ee0 00->0xffffff7f818adfff
dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f809 3b000
dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f80929000
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f808c6000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f808f1000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 7824057790738
last loaded kext at 6314451982056: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f807d4000, size 241664)
last unloaded kext at 4976401280685: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f8077c000, size 12288)
loaded kexts:
com.parallels.kext.prl_hid_hook 6.0 12106.692267
com.parallels.kext.prl_hypervisor 6.0 12106.692267
com.parallels.kext.prl_usb_connect 6.0 12106.692267
com.parallels.kext.prl_vnic 6.0 12106.692267
com.parallels.kext.prl_netbridge 6.0 12106.692267
com.apple.filesystems.smbfs 1.7.2
com.apple.filesystems.udf 2.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleMikeyDriver 2.2.0f3
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleHDA 2.2.0f3
com.apple.GeForce 7.1.8
com.apple.driver.AppleIntelHDGraphics 7.1.8
com.apple.driver.AppleIntelHDGraphicsFB 7.1.8
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 5.0.0d0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
com.apple.driver.AppleMuxControl 3.0.16
com.apple.driver.AppleLPC 1.5.8
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
com.apple.driver.AppleUSBCardReader 3.0.1
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.iokit.SCSITaskUserClient 3.2.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.3
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.iokit.AppleBCM5701Ethernet 3.1.2b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AirPort.Brcm4331 530.4.20
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.8
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.nvidia.nv50hal 7.1.8
com.apple.NVDAResman 7.1.8
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOAudioFamily 1.8.6fc17
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.3d8
com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.driver.AppleHDAController 2.2.0f3
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.iokit.IOHDAFamily 2.2.0f3
com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
com.apple.iokit.IOBluetoothFamily 4.0.5f11
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.0
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.6
com.apple.iokit.IOStorageFamily 1.7.1
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393955353432382D3034322E413030472020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393955353432382D3034322E413030472020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK5055GSXF, 500,11 GB
Serial ATA Device: MATSHITADVD-R UJ-898, 4,7 GB
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 6
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3The panics are caused by a hardware fault.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Print the first page of the panic report and bring it with you.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed. -
Brand new iPod keeps freezes all the time, Why?
The problem started early this year with my old iPod classic (couple years old) was beginning to freeze all the time so I just thought it was time to get a new one so I did but the same probably happened straight away and just just died after 2 weeks of constant resting so I got a brand new replacement and the same thing is happening to this one too, my question is why does this still happen and how to stop it?
You are still under warranty. Call Apple Care, get a case number and keep it handy.
-
Problem description:
I upgraded to Yosemite recently. Now my computer acts like it has a virus although my virus checker says it is clean. It is slow, freezes all the time, I have to turn off my computer to get it to work again. I don’t like the new Yosemite.
EtreCheck version: 2.0.7 (93)
Report generated October 30, 2014 at 3:57:56 AM CDT
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:26:55
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (434.65 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[loaded] com.trendmicro.itis.dca.plist Support
[running] com.trendmicro.itis.uimgmt.agent.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.trendmicro.icore.av.plist Support
[running] com.trendmicro.icore.main.plist Support
[running] com.trendmicro.icore.wp.plist Support
[running] com.trendmicro.itis.plugin.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.cloud-player.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.trendmicro.itis.uninstaller.plist Support
[running] com.zeobit.MacKeeper.Helper.plist Support
User Login Items: ℹ️
Flux Application (/Applications/Flux.app)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Genieo Application (/Incompatible Software/Genieo.app)
KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
Safari Extensions: ℹ️
Omnibar (Disabled)
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Trusteer Endpoint Protection Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
14% WindowServer
5% Safari
4% Dropbox
2% hidd
1% lsregister
Top Processes by Memory: ℹ️
172 MB Safari
142 MB softwareupdated
90 MB rapportd
66 MB Dropbox
64 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
33 MB Free RAM
1.40 GB Active RAM
1.38 GB Inactive RAM
1.08 GB Wired RAM
4.82 GB Page-ins
237 MB Page-outsThank you all for the help. My mac still freezes. I've deleted what you suggested. I hope it did it right. Can you check and help me out?
Also I went through the list and saw this
MATSHITADVD-R UJ-8A8
Could this be the reason why my CD/DVD player quit working because it's crap?
thanks
Problem description:
My macbook pro still freezes at times and i have to power it off and on again after downloading Yosemite. This never happened prior. This is my second time running etresoft. I deleted the mackeeper as suggested. What else is going on?
EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 10:26:26 AM CST
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2 days 18:23:38
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (433.64 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/SmartSwitch.app
[not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
Problem System Launch Agents: ℹ️
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cmfsyncagent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.icloud.fmfd.plist
[failed] com.apple.rcd.plist
[failed] com.apple.spindump_agent.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
[failed] com.apple.warmd_agent.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.awdd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.periodic-weekly.plist
[failed] com.apple.tccd.system.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[loaded] com.trendmicro.itis.dca.plist Support
[running] com.trendmicro.itis.uimgmt.agent.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.trendmicro.icore.av.plist Support
[running] com.trendmicro.icore.main.plist Support
[running] com.trendmicro.icore.wp.plist Support
[running] com.trendmicro.itis.plugin.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.cloud-player.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.trendmicro.itis.uninstaller.plist Support
User Login Items: ℹ️
Flux Application (/Applications/Flux.app)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Trusteer Endpoint Protection Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
9% Safari
6% WindowServer
5% com.apple.WebKit.Plugin.64
4% hidd
0% authd
Top Processes by Memory: ℹ️
172 MB Safari
146 MB com.apple.WebKit.Plugin.64
56 MB WindowServer
52 MB iTunes
47 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
64 MB Free RAM
1.13 GB Active RAM
1.07 GB Inactive RAM
1.10 GB Wired RAM
23.40 GB Page-ins
1.55 GB Page-outs -
Macbook Pro is slow, freezing all the time and has Wi-Fi problems
Hello!
My Macbook Pro started acting kinda strange a couple of weeks ago. It's slow, freezing all the time and constantly connecting and reconnecting to the Wi-Fi network after around half a minute of usage.
Here is the story, as far as I know:
In the start of 2014, pup-up boxes started popping up on my Macbook Pro. They said that I had to enter a password for the Keychain to gain access to a service or something. The odd thing about it was that I had never set up my iCloud Keychain. It just started appearing without me knowing why. Unfortunately, I didn't know the password for this due to the fact that I never set it up. I tried every password combination that could possibly work, but I didn't get through it. I tried different solutions, but nothing worked out. I solved it by simply making a new user account on my Mac. I used this for like 1 month before the whole Mac with all its user started messing itself up.
It might be worth to notice that this secondary-user didn't require a password to log in, so when I closed my Macbook and re-opened it, it would continue where it was left off. This might have been the reason for the Mac sometimes to get really warm while being in my backpack, which might also have caused the problem. I am not sure though.
After using the secondary user for a while, the Mac started acting strange again. This time it was something different. One day, my girlfriend started up my Macbook Pro and noticed that it was extremely slow. I assumed it was just in the need of a restart, but that wasn't it. The computer started freezing all the time at first. It froze when I clicked something in an application, and I had to wait like 10 seconds for it to go back to normal. If I was typing anything on Facebook, it would freeze, but I could still use any other tab of the browser without any problems. However, they would freeze to if I did anything special on other websites. Every other program would also freeze for reasons like typing or clicking on anything.
After a short while, it started being really slow during startup and use. A few days ago, my Macbook Pro also started disconnecting from Wi-Fi networks while trying to load pages. It doesn't disconnect every time, but it does sometimes. It tries to reconnect after that, and if it succeed's, everything is back to normal for a while.
Additionaly, the battery have been draining faster, and when it reached 0%, the computer turned off and closed all the open programs. Normally it has entered Sleep Mode, but not anymore.
Do any of you have any clue what the issue might be?
I have done the following:
- Reset PRAM
- Restore to system defaults
- Installed AVG Antivirus and scanned it
- Repaired and verified disk in Disk Utility.
- Uninstalled Adobe Flash Player.
I hope anyone can help me! I really need my computer for educational use!1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/U.+\/Shared\//b'$'\n''s/(\/Users\/)[^/]+/\1USER/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//g;s/\).*/)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
I have had it for 2 weeks now, got it brand new at the apple store, it freezes all the time, and reboots itself, sometimes when i start it, purple dots cover the screen and i have to hold the power button. a 2 week old computer is not supposed to do this! it wastes all its time being so flashy that it just craps out all the time. sometimes i feel like i should have stayed with my virus covered PC. at least when it shut down randomly you could turn it back on, but with the macbook pro, it just keeps restarting itself over and over. need help with this, any answers?
Here's a novel thought. Take it back to the vendor. Should have done that one week ago.
-
after the last Yosemite update on my MacBook pro I turned the FileVault on, now my Mac is freezing all the time and encrypting the drive looks like going to last forever and I am unable to use my MacBook pro what must I do???!!!
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR/d;s/^.+: //p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA\(|pagin|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
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