My mother never opened/registered her AppleCare she bought 1 year ago. I was told I can't use her AppleCare for my 4s I got this month because a newer version has been released, she can't even use it herself. Is this true? Can she get a refund?

Only one way to find out: call AppleCare.

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I am trying to install a registered copy of Photoshop Lightroom that I never installed on my Apple iMac with software version 10.10. I get the message "Adobe Lightroom 1. Cannot be installed on this disk because a newer version of this software already

I am trying to install a registered copy of Photoshop Lightroom that I never installed on my Apple iMac with software version 10.10.
I get the message “Adobe Lightroom 1. Cannot be installed on this disk because a newer version of this software already exists on this disk”
If it is here – I cannot find it anywhere, and I don’t believe that I ever installed it.
I have ordered the upgrade to Lightroom 5.0 and figured that I should install Lightroom 1.0 first.
How can I solve this problem

Actually when LR 5 starts for the first time after it is installed it will have a dialog to Buy, Try or Enter a serial number. You select Enter a serial number and enter the LR 5 serial number first and then because it is an upgrade serial number it will ask for the serial number of a Previous version. You then enter the LR 1 serial number.

Since the NEW version has been installed, I've receive an update notice of a critical update. Each time I select to apply that update the dialog display never apply any update, it looks to be in a processing state but never completes.

Any Firefox updates are set to automatically update on my computer. I currently have version 4.0.
Since the NEW version has been installed, I've receive an update notice for a critical update several times. Each time I select to apply that update the dialog display never apply any update, it looks to be in a processing state but never completes. Of late I've had 2 unexpected issues surface. (1) a Flash Player stopped flashing, an "player stopped" message appeared, "send error report" and a reload player message was included. (2) I just received a error message > 400 "Bad Request" when the browser first opened. This has never happened before.
Michael Armstrong
mikes16arms

It is a Remote Desktop Client Update 3.7.1
Thank you for answering. I apologize it has taken me so long to get back in here.
I just realized that I wrote that I installed from app store originally, but I must correct that statement. I never paid for the app so it must have come preinstalled on my 2011 iMac. I was confused since the update is through the store so I assumed I downloaded it. Sorry for any miscommunication.
So to be clear, even though I have never remotely administered / accessed my computer and I no longer have ARD on my computer, it is normal to have the client update appear in my App Store. Is that correct?
I appreciate your assistance.

I have just had a large set of updates to my CC Apps, why have InDesign CC, Illustrator CC, Photoshop CC, Dreamweaver CC and Muse CC NOT been updated but a new version has been installed (2014)?

I have just had a large set of updates to my CC Apps, why have InDesign CC, Illustrator CC, Photoshop CC, Dreamweaver CC and Muse CC NOT been updated but a new version has been installed (2014)?

http://blogs.adobe.com/jkost/2014/06/installing-the-2014-release-of-creative-cloud.html
-This messages says (at least some) CC 2014 programs use NEW plugins https://forums.adobe.com/thread/1499663
-so do not uninstall the older CC programs if you use plugins in your programs until you are sure you have plugins that work in CC2014
If you are sure you don't need the old CC programs
-http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall

HT1414 My daughters ipod touch newer version has been disabled. She forgot her password and tried to figure it out but got locked out. We have turned it on and off and it also says connect to itunes. I have tried to reinstall the updated itunes but eve

Help ipod touch. Newer version. Turns on and off but does nothing else. Says on it ipod is disabled. Connect to itunes. what should i do? My daughter could not recall her password and tried too many numbers now it is locked and we cant get it to do a thing. ugh!

Try: http://support.apple.com/kb/HT1808

I can't find how to download a pre-ordered album on my ipod after the album has been released.

I pre-ordered an album on my ipod a few weeks and it just came out today. When I got to the store and clicked on the album it says purchased. I can't find how to download the album on my ipod.

Hi there,
You may find the article below helpful.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
-Griff W.

Why is the new Itunes so complicated to use since the new version has been introduced, it used to be so easy to use

Why is the new itunes so complicated to use, it used to be so easy to use, i have spent a fortune on music with itunes, if this version is here to stay then i am going to be buying my music else where and ditching Itunes

Hi Phoenix,
When I moved to Numbers 3, I found that my Numbers 2 templates were still in File > New from Template Chooser > My Templates with the original row height intact
And my default (Small w Header Row and Column) template opens with the "old" row height.
Regards,
Ian.

I was on safari and it froze. a screen came up that said "you need to call this number because your email account has been temporarily been suspended" i did not call the number but how to i get rid of it?

How do I get rid of a virus on safari?

It's not a virus. It's a JavaScript scam that only affects your web browser, and only temporarily. There are several ways to recover.
1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
3. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
After closing the malicious page, from the menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

A new ipod has been detected but cannot be identified. [drivers?]

Yes -that again- the reason I'm making a new post is that this is the second time an ipod hasn't worked with me, I would like to know if there's something I can do to my system or whatever to repair it. Here's the situation.
- Just so ya know, I use Vista on a laptop [unfortunatley]
- Previously [as in yesterday] I had an ipod touch, it was stuck in recovery mode and nothing [and I mean nothing] worked to recover it, it wasn't being recognized at all. This problem occured when I installed Itunes 9.
- Today I bought myself a brand new iPod Nano (5th Gen) for several reasons [not just to do with the itouch breaking, I was sick to death of the thing in general], took it home and connected it. 'A new ipod has been detected but cannot be identified' yadda yadda.
- I tried everything, I have also downgraded my itunes back to 8, still the same message!! Argh! Here's the thing (that I think might be causing the problem) when I open Device Manager and go to Universal Serial Bus Controllers, there is no apple/ipod recognized. There is a 'USB Mass Storage Device' whch has an error symbol next to it, I've tired updating/reinstalling it etc and it doesn't work ):
- Is there anything anyone can do? I'm so sick of ipods breaking on me. Just so you guys know, I'm not completley computer savvy so i'll need precise instructions, thanks so much to anyone who can help me.

This is how it's displayed: http://i50.tinypic.com/nd7vk7.jpg
And this is what happens when I click properties and 'search for solutions': http://i47.tinypic.com/2iu3vrc.jpg (the box disappears after that, apparently having done nothing, when I search online for software it informs me my computer already has the best/latest installed)
I use a Toshiba Satelite L350-170, my Vista is a 32-bit Thankyou!
Message was edited by: Martha11

I have been using itunes all day and then it wanted me to install a newer version. When I did it said I can't because it's missing mdsvr80 or something so i downloaded that now it has another error. How do I get itunes back the way it was or to work?

I have been using itunes all day and then it wanted me to install a newer version. When I did it said I can't because it's missing mdsvr80 or something so i downloaded that now it has another error. How do I get itunes back the way it was or to work?

See this User Tip by turingtest2
https://discussions.apple.com/docs/DOC-6562

I can't figure out how to log off of my daughter's iTunes account that has been loaded to my PC. When I want to sync my iPhone, I get her data, not mine.

I can't figure out how to log off of my daughter's iTunes account that has been loaded to my PC. When I want to sync my iPhone, I get her data, not mine.

Hi, Abril_Perez17.
This may be related to a new feature embedded in iOS7 that shows all purchased music by default. Go to Settings > Music, then turn off Show All Music. See if the issue ceases once the feature has been disabled. This information is located on page 63 of the user guide below.
iPhone User Guide
Regards,
Jason H.

My friend gave me her ipod about 2 years ago. neither of us know the passcode and now we have no way to link it to the original itunes account. is there a way i can reset it so i can use it?

my friend gave me her ipod about 2 years ago. neither of us know the passcode and now we have no way to link it to the original itunes account. is there a way i can reset it so i can use it?
I have tried plugging it in and holding the sleep/wake button and home button at same time and all it does is gives me the "slide to power off" option. Is there anything I can do??? Please Help!
Message was edited by: Unordinary92

Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Or try using this program to place the iPod in recovery mode
RecBoot: Easy Way to Put iPhone into Recovery Mode
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer

Can you set up a new I Tunes account, but still use the same email address, as having problems with it keep telling me it has been disabled, no matter what I do to chnage the passwords, I haven't used the account since 2010?

can you set up a new I Tunes account, but still use the same email address, as having problems with it keep telling me it has been disabled, no matter what I do to change the passwords, I haven't used the account since 2010?

Hi eddinchina,
You should have no need to use the Old Sync account.
As long as device or devices are Firefox 29 or later (They should all be Firefox 30 now) you should use the New Sync.
You may use the same email address with both accounts.

Now that OSX Mountain Lion has been released, can I still buy OSX Lion to update my 2009 Mac?

I have a 2009 MacBook running OSX Snow Leopard with the latest update. I wanted to upgrade to the new Mountain Lion but I got the message that my system couldn't run it. So now I'm wondering if I can upgrade to the Lion 10.7 OS but I can't find it anywhere in the iTunes store or the Apple online store. Plenty of places to download the 10.7.x upgrades but not the OS. So, is it no longer available now that Mountain Lion has been released? Or do I have to visit a store to buy the disk?

You have to Call Apple, 1-800-My-Apple, and order it over the phone. Apple will then send you a email with a Code in it to download it from the MAS.

CS 4 Dynamic Link to Encore doesn't work most of the time. Encore stops operating after opening and periodically Premier Pro stops working. I'm told that there has been a problem with CS4 when using Dynamic Link to go to Encore and build CD's. Is there

CS 4 Dynamic Link to Encore doesn't work most of the time. Encore stops operating after opening and periodically Premier Pro stops working. I'm told that there has been a problem with CS4 when using Dynamic Link to go to Encore and build CD's. Is there a way around this? Is there a patch to correct it?

To build CD's???
What problem does Encore have with DL?
If DL is not working properly for you the way around this is to export from Premiere to either mpeg2-dvd for DVD or BluRay H.264 for BD-disks and import the files in Encore.

My mother never opened/registered her AppleCare she bought 1 year ago. I was told I can't use her AppleCare for my 4s I got this month because a newer version has been released, she can't even use it herself. Is this true? Can she get a refund?

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