My mouse works but nothing else on my iMac is responding. Rebooting doesn't help. I'm having major issues. Help!

My iMac is not frozen; the mouse works, nothing else does. It all started with the iOS7 launch...
I attempted to update my iPhone 4 via WiFi and it crashed. Wouldn't respond to synch, charge, turn on. Notta. My dad plugged it into his iMac and it turned on, miraculously, I was practically on my way to get a new phone. Once it was back on, I attempted to update from iTunes on my desktop. No dice. I took the plunge and tried to update on WiFi again and was successful. I plugged my phone into my computer to sync music and iTunes wouldn't recognize my phone because my iTunes wasn't updated. My iTunes wouldn't update because my iMac software wasn't up to date. My desktop "update" claimed it was current. So...
I tried to download iTunes fresh, wouldn't open. I deleted my iTunes to try to download iTunes again and I'm now stuck here. It will shut down and restart if I hold the back power button. It will reboot to the same state. I have other devices but I'm emotionally attached to that computer and it cost a pretty penny. Any one have advice? Oh, and when I unplug and replug there is no change...
Thanks in advance. Rebecca

Thanks in advance. Rebecca
Can't access spec due to issues
If the iMac is frozen and you can't get to the specs, when did you buy the computer? I ask because this forum is for iMacs made before 2006 but, due to Apple's non-intuituve forum label choices, people with newer Macs often end up in this forum with little traffic.
Also the troubleshooting for the 2006 and newer iMacs can be different from the older ones.
You can try inputting your serial number (on the bottom of the computer's stand, most likely) into this Apple page:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
That can often give you the model.

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Lao Bo,
yes, you can locate and copy a file from your HD to a USB key using UNIX commands. If you know the exact name of the file which you’re trying to locate, try this:
find / -iname filename -print
This command will search your entire internal disk for the particular filename. If you know that it’s within a particular user account, then you can save search time with this variation:
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When I power up my mac, I see the white screen and the apple icon. After a few seconds of powering up the screen goes dark. Yet I still can the mouse arrow but nothing else.

When I power up my Imac, I see the white screen and the apple icon. After a few seconds the screen goes dark. I am able to still see the mouse arrow as I move it around. But nothing else. What is the problem and how do I recover?

Try this from another user:
1. Shut the computer down by holding the power button for 10 seconds
2. Restart the computer and press shift at the same time until you see the progress bar start moving
3. Once you reach the point where your screen goes dark and you see the cursor, type the first letter of the username for your computer, then hit Enter, then type your password, then hit Enter.
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Airport Extreme Problem. Guest network works, but nothing else!!!

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Please power down the AirPort Extreme and your computer.
Temporarily, connect an ethernet cable from your computer to one of the LAN <-> ports on the AirPort Exptreme.
Power up the AirPort Extreme first, then your computer
Open AirPort Utility, click Manual Setup
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Message was edited by: Bob Timmons

Mouse moving but nothing else is responding. Had to PowerOff using button.

I have this persistent problem - After switching users, the iMac C2D 17" would not respond to any of the mouse click after the user desktop is displayed. The mouse pointer can be moved around, but won't respond to any clicks or any key clicks on the keyboard. I have 6 different users using the computer with their own accounts - big family with one iMac and an old Beige G3 . This seems to happen regardless of which account it is switching from/to. The only way to gain back the computer is by pressing the power button for some time or pulling the plug out of the outlet.
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Thanks.
KZ.
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KZ

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Hello!
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This is troubling as everything worked on both computers perfectly at the old place, which also was just an ethernet jack into the wall. The mac TC is not working with is my iMac, and it's working fine with a PowerBook G4. I'd like to also say that network diagnostics does not find any problems and says everything should be working. I am hoping for some insight into this!
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I'd like to simply mention that I solved the problem already and to provide the reason TC wasn't working (or perhaps any wifi!).
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Do you have a question? This is a user to user help forum. Apple is not here only other users like yourself. You don't report problems to Apple here.
By the way, it might help if you indicated where you are located.
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Logitech - HD Webcam C615
http://www.bestbuy.com/site/logitech-hd-webcam-c615/2588445.p?id=1218337862339&s kuId=2588445
Logitech - C920 Pro Webcam
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SMC RESET
Shut down the computer.
Unplug the computer's power cord and all peripherals.
Press and hold the power button for 5 seconds.
Release the power button.
Attach the computers power cable.
Press the power button to turn on the computer.
PRAM RESET
Shut down the computer.
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http://support.apple.com/kb/ht1848
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http://support.apple.com/kb/PH12283
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To download an item, click its Download button .To download all available items, click Download All.
Thank you for using Apple Support Communities.
All the best,
Sterling

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B-rock

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My mouse works but nothing else on my iMac is responding. Rebooting doesn't help. I'm having major issues. Help!

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