My movie rental disappeared

I accidentally hit the MENU button on the apple tv remote while watching a movie I rented and then I was unable to go back to it. I looked in in settings under "check for rentals" and it kept searching and searching with no results.

To find your missing movie rental :
Go to settings > General > iTunes Store > Check For Rentals.
- Reset your Apple TV
- Update your Apple TV software to the latest one.
- Sign in Sign out your account.
- Unplug your Apple TV for 30 to 50 seconds

Similar Messages

HT1657 I unplugged my apple tv and when i plugged it back in, my movie rental disappeared. How can I get it back?

I unplugged my apple tv and when i plugged it back in, my movie rental disappeared. How can I get it back?

Hi mk112,
Thank you for visiting Apple Support Communities.
If you can't see the past movie and show purchases on your Apple TV, please make sure you are signed in with the Apple ID you used to purchase them.
Download past purchases - Apple Support
Before you begin
Sign in with the Apple ID that you used for the original purchase. Use these steps to see which Apple ID you used to download an item.
See if the content is available for redownload. Previously purchased items might not be available if they're no longer on the iTunes Store. If you changed your Apple ID from one country to another, you can’t download items you purchased in a previous country.
If you're using Family Sharing, you can use these steps to download your family member's content.
Play previous purchases on Apple TV
Movies and TV shows
On the Apple TV main menu, choose Movies > Purchased or TV Shows > Purchased.
Select the item you want to view.
Choose Play.
Take care,
Nubz

My movie rental disappeared without watching it.

My movie rental disappeared. I had it on my iPad 2 for the past 10 days. I went to watch it today and suddenly it is gone. And I can't seem to get it back. It no longer appears in my history and it can't be found on my computer either. (I had never transferred it to my computer though .... I only had the rental on my iPad 2.)

Before we can answer, are you talking about iTunes? Or some other store?
If it's non-iTunes, contact the provider. Nothing we can do about it here.
If you rented it on iTunes, did you get an email confirming that? Did you begin to watch the rental? If so, you only get 24 hours in the USA to finish it (and 48 hours outside of USA).
Here are the rules:
http://support.apple.com/kb/ht1657
If you didn't, and you have the email receipt from Apple, there's a link under every purchase that says "Report a Problem." Click on that, and explain what happened. They can tell if you started the movie, so don't expect a positive resolution if you started it.

ITunes Movie Rentals disappear from iPhone a day after transfer from Mac

OK, this has happened to me twice now. Here's the scenario:
I have a long, international flight. I rent multiple movies so that I can have films to watch both to and from the destination.
I browse for the movies on my Mac (OS X Lion, current release)
I rent four movies on my Mac.
I then transfer them, one at a time, to my iPhone--a 4S with 5.0.1. (I do this because in earlier releases, a movie would sometimes disappear if I tried to sync more than one movie at a time).
After it's done, I see four movies listed on myiPhone in the Videos app.
About 2 days later, I look at iTunes and decide to load some audiobooks. I look at the Movies tab and it shows only one rental movie on the iPhone, the last movie transferred. The other three movies are nowhere: they do not show as on the Mac or on the Phone.
I check the phone. Only the one movie is present.
At no point did I start to play any of the movies. It appears that the first three rental movies transferred disappeared from the phone as if they expired 24 hours after the transfer.
And--just to make it fun--this is the second time the exact same scenario has played out. I had a long international flight at the end of September and on iOS 4 the same thing happened before that flight. All but the last movie transferred vanished from the phone after a day.
Anyone else run into this issue?
FYI: I have contacted support to see if I can get a credit for the "lost" rentals. But as of now I'm afraid to transfer rented movies to my phone.

Yep. Me too. Getting ready to fly overseas. My iTunes on my computer says they are on my iPad, but they aren't. How does that work when I can't 'find them' anywhere on my iPad?
3 rentals lost.

Movie Rentals Disappeared?

So I have two movie rentals that I had previously transferred to my iPhone, tonight I rented a third movie, and it transferred to my phone just fine, but when I went to the video section the two movies I previously rented showed briefly and then disappeared. They're still showing up in my iTunes, both have 18 days remaining, I've tried to transfer them from my phone to my computer (so that I could then try transferring them back) but then it says it can't do it cause it can't connect to the iTunes store. I've rented movies and transferred them to my phone since iTunes started doing it, my iPhone and iTunes are both up to date, I want to avoid doing a restore (since the rented movies are technically still on my phone and not my computer I'm worried I'd lose them, plus I've done enough restores for crappy little problems its kind of a frustrating process). Anyone else had/heard of this problem?

Same problem, tried renting 3 random movies the last week... rented Shame TWICE, after 3-5 seconds, it disappeared from the top-left corner on the main menu. When trying to purchase again, got a message saying that I already purchased it but didn't download it, and told me to "check for rentals".
Did everything possible, including restoring, nothing worked.
Called Apple Support just to have them say its a hardware problem. I replied with "I have 3 Apple TVs at my home and ALL of them is having the same bug".
Told me to call iTunes Support > No solution so far.
I'm getting tired of this.

HT1657 movie rentals disappear

I just had a bunch of movie rentals completely disapepar off of my iPod and iTunes. Why? and how do I get them back?

Rentals have a limited life span.
30 days from the moment of purchase as long as you don;t start watching them.
or 24 hours once you start watching them. (in some countries its 48 hours)
Did they perhaps expire?

Movie rentals disappear several days after transferring to iPad.

I'm having a repeating problem where I rent iTunes movies on my laptop and then transfer them to my iPad but the movies disappear from the iPad after several days. They do not reappear on my laptop, nor do they show as expired. They are literally just gone without warning. This is always inside the 30 day rental period and without opening them. I'm aware of the 24-hour rule and that is not the problem. They literally just vanish.
iTunes customer service has been good about restoring credits to my account for missing movies, but they are clueless as to why it is happening. I am running the latest OS versions on my laptop (mid 2012 Mac Book Pro) and iPad 2. Everything is up to date.
The first time this happened it was curiousity; now that it's happened multiple times I am DONE with iTunes rentals until there is a solution. The tipping point was when the customer service person emailed me and suggested I use the fee-based support system to work directly with an Apple tech specialist.
Really? Are you suggesting that I should PAY YOU to fix a broken system just so to once again have the opportunity to PAY YOU to watch movies? I don't think so...
I'm a die hard Apple user/owner but the suggestion that I pay them to find a software bug...just so I then can give them more money (in the form of rentals)...ridiculous. That's what's called "adding insult to injury."
I really would like to see this resolved, but I'm switching to Amazon rentals in the mean time.
Has anyone else experienced a similar issue?

When I go to this screen it says the movie is on the right side. I apply the changes. After the sync, it says it is on the Ipad. However it is not on the ipad. I've had the Ipad2 since it came out. THis is the first time this has happened.
The Django Unchained Movie being stuck on the Ipad without seeing it on the ipad is old news. I thought I got it off. It's still on there.

HT1390 Movie rental disappeared on iTunes

(last sunday Oct / 21st)
2nd time I rented a movie called Safe House through iTunes and magically it disappeared!
Just some notes:
1) I have: apple tv 1st gen, an apple tv 2nd gen and an iPhone 4S. Just checked and it is not there
2) I am quite positive I did not start the movie on iTunes or any other device. Nobody would do that as well.
3) I have rented it on iTunes (computer - PC runing vista)
Would it be possible to check and possibly queue the movie again?

I have been browsing "Account" juyst to check it was really confirmed the debit on my iTunes account.
When I went into my "Account" on itunes - main screen - the item was there with a status: "You have 1 item waiting to be dowloaded!"
I just confirmed the "download" and it is all fine.
Quite awkward given that one would not intuitively access this menu - account- to sort this kind of issue!!!!
Have seen several question on this issue: my reccomendation for those having trouble in not finding rented movies is to also "account" and see if your item is there.

Movie rentals disappear from IPad when trying to download

This is the second time this has happened now whilst using IOS7 on IPad. Try and rent a movie and it does not appear to download or appears to only partially download. Click on the little cloud icon or the download circle to restart the download and the video simply disappears. Fortunately we have been able to get a refund by using the report a problem option when we get the email receipt.

What do you mean it doesn't recognize it? Are you getting a message that the password is incorrect?
Sign out of your Apple ID, restart your iPad and sign in again. Settings>iTunes & App Store>Apple ID>Tap your ID and sign out.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go go back to Settings>iTunes & App Store>Apple ID. Sign in again.

Movie Rental Disappeared

I successfuly downloaded a rental then moved it to my ipad section and when I returned several hours later upon sync completion it stated that the rental could not be transfered as the file cannot be found? Help!

I had the same problem I downloaded a rental and when it was done downloading it said not enough memory and then just dissapeared so I went into my account and did a report problem however I would like to figure out why I am not able to find it or why it did not load into my iTunes. Food for thought is anyone might know.

Movie rentals disappear on my ipad

I have had several movies that I have rented on my Macbook Air and then transfer to my Ipad...they just disapear when I go back a couple of days later...not an expiration issue as it is within the 30 days...very strange and very frustrating...do not understand why it keeps happening...

Same here... I rented Cowboys vs. Aliens on my iMac, tried to pass it to my Apple TV, nothing... Tried to pass it to my iPad, and it's gone... Nowhere the movie... I haven't even start watching it yet...

HT1725 I have paid for a movie rental, when trying to download but wifi got interrupted , therefore I can't see the movie in the download section , it's disappear and I have paid for it , how can I find the movie and continue the download ?

I have paid for a movie rental, when trying to download but wifi got interrupted , therefore I can't see the movie in the download section , it's disappear and I have paid for it , how can I find the movie and continue the download ?

In the "Store" menu, click "Check for Available Downloads"

HT1657 My movie rental downloaded to my iPad 2 then disappeared. Where can I find it?

My movie rental downloaded to my iPad 2 then disappeared. Where can I find it?

Have you looked in your video app.

Movie Rentals and Purchases on IPad - What's wrong with this?

Bought my very first Apple product...(IPad 64G WiFi only) last week.
I intended to use it just to keep me busy reading, watching movies, playing games, on all the long flights to Europe and Asia that I take.
So yesterday I excitedly set up an ITunes account, and downloaded 4 movie rentals, and purchased one other movie (Angels and Demons). All HD. I just figure I'd let it run all night and I'd see the movies the next morning.
The rentals all appear to have downloaded, and they show up in the videos section. HOWEVER, they are ALL marked "Expires in 17 hours". Never started watching any of them, why are they already set to expire? The rental info section of Itunes says I have 30 days to start watching, then 24 hours after that til they expire.
As for the purchased movie, th it appeared stuck on the "tap to retry" icon, which I did several times, with repeated errors, until the download icon simply disappeared and no sign of the dowload status or the actual movie anywhere.
I DID get billed for all of these. This is like 40 bucks worth of stuff.
Everyone who uses MAC stuff always brags about how great it is, how excellent customer service is, how things just "work", etc.
Color me WAY not impressed. No answers to my emails sent through ITunes help (yes, I checked spam folder) and no movies for my flight to China this weekend.
Any suggestions on things to change to make it work better next time? OR just buy a **** portable DVD player for 400 bucks less than an Ipad?

HI Jeffrey and welcome...
Make certain the time and date are correct on your PC.
Click Start and then click Control Panel.
Click "Date, Time, Language, and Regional Options" and then click Date and Time.
Click the Date & Time tab.
Make sure that the date and time settings are configured to use the current date and time and then click OK.
Make sure you are running the latest version of iTunes. http://www.apple.com/itunes/download/
Check the Firewall.
From the Start menu, choose Control Panel.
If the Control Panel is in Classic View, skip to step 4.
On Windows 7 and Vista, click Security; on Windows XP, click Security Center.
Click Windows Firewall.
On Windows 7 and Vista, click Change Settings; if asked for permission by Windows, click Continue; make sure the “Block all incoming connections” option is *not selected.*
Click the Exceptions tab.
Check the iTunes box.
Click OK.
You can report problems to Apple via the iTunes store. Launch iTunes. Select iTunes Store on the left. On the right side of that window select your account name. In the next window click: Purchase History then click: Report a Problem.
More support options here: http://www.apple.com/support/ipad/contact/
Carolyn

ITunes Movie Rental Playback too dark

I have downloaded 100s of GBs of video podcasts, free TV programs, & other free video content from the iTunes Store since I obtained my Mac Mini (Early 2009 2.0GHz-4GB-320GB OSX.6.6, 'iTunes 10.2 (34)') in 11/2010, and they have all played admirably--no complaints--on my 14 year-old Samsung CRT SDTV (connected via Mini-DVI to VGA and this converter box [http://www.monoprice.com/products/product.asp?cid=101&cp_id=10114&cs_id=1011407&pid=4724&seq=1&format=2]. In fact, ANY video (QT, Flash, Silverlight, etc.) I've played on it has displayed wonderfully...this is mainly what the Mini is used for.
(I should note that the Mini shipped with OS 10.6.3, but when I upgraded to 10.6.4, the overall display had a markedly richer, but darker quality to it--enhanced the desktop & apps' appearance, but (as many on these boards at the time decried) added darkness to all video. I went through convulsions re-calibrating the color using the provided system software, but could never quite get back to the as-purchased video luminance, and had to compromise with a "futzed" calibration. Subsequent OS updates have not changed this).
However, last night, for the very first time--and I've had an iTunes account practically since the iTunes Store opened--I decided to make a real purchase, and rent a movie while visiting some friends. I brought my Mini & cables over, plugged into their similar vintage Panasonic SDTV the same way as into mine: via RCA jacks; had done this before to show it off, and everything displayed fine without a hitch. We also both have FiOS broadband internet. Before renting, everything was great--I showed off photos using the OS screen saver, then played with Front Row, watched a Danish cooking show podcast (quality was near normal SDTV), so, everything was functioning properly.
I went into the iTunes Store and ordered the rental for "Inception" (no HD option, and I have iTunes configured to always play SD quality in prefs). Not five minutes after the download began (it said the 2GB+ file would d/l completely in 62 minutes), I double-clicked on the Inception icon to begin playing, and when the video window appeared, clicked the diagonal arrows to go into full screen. Boy, was this video dark! We might have thought it was intentionally produced that way, but one of my friends had seen the film in the theater, so I knew something was wrong. After half an hour of suffering (could not make out details at all--we were actually missing plot items), I paused the movie, and went into display prefs to try to lighten things up--didn't have time to do a full-blown re-calibration, but I unchecked "Show profiles for this display only" and picked a non-specific profile that was the brightest. It helped some, but at that point I figured I'd never rent from iTunes again...really a waste of $4 (beforehand, my friends were going to get the DVD from Redbox for $1, and told them the $3 savings would not be worth it).
After 90 minutes or so, I attempted to rewind a bit on the Apple Remote (old white version) as I had already done many times--but this time I supposed I held the "back" button too long, and the movie display disappeared completely. "WhaddidIdo?" So, I double-clicked the Inception icon in iTunes Rentals again, maximized to full screen, and was rather confused--the new movie window was SO BRIGHT AND FULL OF PREVIOUSLY UNSEEN DETAIL that I had trouble finding where I had originally intended to rewind to...the difference was so great, it seemed like a different film! "Don't touch anything else now!" my friends implored: "Leave it like that! That's how it looked in the theater."
WHUHAPPEND?
After the film's end, I stopped it just as the credits began, and went back to watch the beginning again...watched for half an hour or so to get what we had missed in the darkness. Then, being late, stopped it and shut down, intending to watch more of it at home before the file expired this evening. Despite the late hour, I couldn't resist hooking up my Mini at home again and trying it out. BUMMER. I could watch it, but it was back to the "dark ages." All my other videos--podcasts, streaming flash, whatever--all still look great. Just not this paid movie rental.
Any ideas, folks? I sure am skeptical now of purchasing ANYTHING ELSE on iTunes again.

Hi Epski
Let us know how you go as i'm having the same issue also. I upgraded to yosemite and itunes 12 at the same time and thought the OS upgrade was the issue. I downgraded back to Mavericks again (for lots of reasons i won't go in to here) thinking this would fix the problem but it didn't.
When i play any video content from itunes 12 in full screen goes dark once the controls fade away. QT, appletv or anything else plays them perfectly, as per itunes 11!
You don't have a Samsung TV by any chance do you?

My movie rental disappeared

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