My movie rental doesn't show available, how can I retrieve it?

I was watching a movie rental on my Apple TV and there was a power outage. When the electricity returned my rental was no longer showing available. When I tried going to "Check for Rentals" in the iTunes settings on my Apple TV, it never actually brings it back.
How do I get access to the movie? I'm probably not going to find out prior to the 24 hours expiring, so, how do I go about getting a refund?

Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

Similar Messages

  • My iTunes movie rentals won't play. How can I fix this?

    I've been able to purchase and download iTunes movie rentals. However, when I click 'play' iTunes attempts to play the movie but it doesn't start. I don't get a playback window only the movie title in the 'play' pane. The counter does not run.
    Can this be fixed? Is it a bug in 10.7.5 or iTunes?

    Did you try to connect in recovery mode, explained in this article?
    iOS: Recovery mode

  • So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. Can someone help me?

    So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. I am getting quite annoyed because apples hours arent the best fitted to my scedule since I have school and work, so I cant call and ask how to get fixed. Please help me all I want to do is buy some music...

    Click here and fill out the form.
    (90729)

  • HT4628 My airport show that the airport card doesn't install. How can I solve this symptom? It's usable 2 days ago.

    My airport show that the airport card doesn't install. How can I solve this symptom? It's usable 2 days ago.

    Usually, if your Mac tells you "no AirPort card installed", it's because of power not properly being supplied to the AirPort card. Sometimes this symptom is related to hardware issues.
    Reset the SMC of your computer. There are different ways of resetting, depending on the Mac you are using.

  • I have two mac's i would like to move a tv rental to the other mac how can i do this

    I have two mac's i would like to move a tv rental to the other mac how can i do this

    iTunes Store: Movie rental frequently asked questions

  • HT1933 The movie I downloaded does not play, how can i get my money back

    I have downloaded a film and the picture has frozen and you can hear the movie start but nothing happens. How can I either get it working or get my money bak?

    If this is on your iPad then you've tried closing the Videos app via the taskbar : from the home screen (i.e. not with the Videos app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Videos app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    And/or tried a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
    If neither of those work, then depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the filme from the Videos app and redownload it via the Purchased tab in the iTunes store app.
    If you aren't in a country where you can re-download films or if it re-downloads with the same problem then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • I have an iPod Classic and the latest version of iTunes. I make all my purchases on my computer, but when I try to click the "add to" option and transfer the songs to my iPod, it doesn't work. How can I get my songs from my computer to my iPod?

    I have an iPod Classic and the latest version of iTunes. I make all my purchases on my computer, but when I try to click the "add to" option and transfer the songs to my iPod, it doesn't work. How can I get my songs from my computer to my iPod?

    See this excellent user tip from another forum member turingtest2 outlining the different methods and software available to help you copy content from your iPod back to your PC and into iTunes.
    Recovering your iTunes library from your iPod or iOS device
    B-rock

  • With the new update of iTunes I can't sync the iPhone, it doesn't appear anywhere, how can I solve this?

    With the new update of iTunes I can't sync the iPhone, it doesn't appear anywhere, how can I solve this?

    Pages 5 now uses the system-level auto-correction in System Preferences > Keyboard > Text. Unfortunately, a lot of the options available in previous versions of Pages no longer exist.
    Leave feedback for the Pages team using the link in the Pages menu. Also leave feedback for Mavericks.

  • I can't find half of my purchased movies in itunes how can i retrieve them?

    i can't find half of my purchased movies in itunes how can i retrieve them?

    Go to the iTunes Store, log into your account, and click the Purchases link under the Quick Links. From there you should be able to re-download some or all of your purchased content. Note that not all content has been licensed for re-downloading in all countries at this time; you can see what content you can download here:
    http://support.apple.com/kb/HT5085
    In addition, not all movie students have agreed, and not all movies are available from those studios that have, even in countries where movies are in general available.
    For more information, see:
    http://support.apple.com/kb/ht2519
    Regards.

  • HT4972 IN GPS my location does not show exactly, how can i make it exact location showing by my iphone

    In GPS my location does not show exactly, how can i make it exact location showing by my iphone

    If rebooting doesn't fix things, go through the troubleshooting steps here:
    iOS device not recognized in iTunes for Mac
    iOS device not recognized in iTunes for Windows

  • TS4002 Once I send my email on icloud, it does not show up on my mail client or on icloud.  How can I retrieve an email sent this way?

    Once I send my email on icloud, it does not show up on my mail client or on icloud.  How can I retrieve an email sent this way?

    SADLY  not as i downloaded an upgrad to my original PAGES/
    i have in the meantim had to open www.icloud. then from there import the file that i am working on and then check on ipad if it uploaded/ yes it did.
    but what a waste of time as it doesn not save any changes done automatically back in the cloud....
    i am now downloading the new LION and hope that it will fix the problem
    i cant find any other way. I was lead to believe that you wrote, it saved automatically, on to the cloud, you then opened anohter device in anotother country even, and the new file was there, waiting, in its latest version.......
    and the same magic was supposed to happen in reverse.
    It doesn't/
    if i have to open a browser, go to www.icloud....why on earth did they not just leave us an icon to drop it in in that case?
    I hope the new lion will help resolve the isssue/
    any other ideas> keep em coming...thank you so much.

  • Why do I get movies on itune in German? How can I get them in English? I am registered as living in Zurich, but I don't speak German :-( Thanks in advance

    Why do I get movies on itune in German? How can I get them in English? I am registered as living in Zurich, but I don't speak German :-( Thanks in advance

    If you must. You can open a new iTunes Store account in the country you are from. In iTunes scroll down and change the country flag icon to your country and registry. If you don't have a credit card from your home country you can use gift cards instead.

  • I want to order a second copy of an iPhoto book. Thought created in the smaller format only the larger format is showing. How can I switch an existing iPhoto book back to the smaller format?

    I want to order a second copy of an existing iPhoto book. Though created in the smaller format now only the larger format is showing. How can I switch an existing iPhoto book back to the smaller format?

    To change a book size duplicate it (select the book in the source pane and press command and D) since text flow and picture  placements can change due to the size differences - then click on change themes, select the same theme and the new size
    check it carefully
    Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
    LN

  • In the slide show view how can you pin the "next" Arrow to the ultimate edge so it is in the same place as the full screen image, it will pin to the left edge but not the right.

    In the slide show view how can you pin the "next" Arrow to the ultimate edge so it is in the same place as the full screen image, it will pin to the left edge but not the right.

    Hello,
    Please make sure that the next button is pinned to the right side as there in the attached image.
    If it is already pinned, you can try removing any embedded HTML code and checking it.
    Regards,
    Neha

  • For itunes 11: movie that are not purchased via itunes are loaded into and catagorized as "home videos". I want all of my movies in one spot under Movies as they always were. How can i tweak this?

    for itunes 11: movie that are not purchased via itunes are now loaded into and catagorized as "home videos". I want all of my movies in one spot under Movies as they always were. How can i tweak/resolve this?

    Cdaver wrote:
    I have this issue too and want the same result, another feed suggests selecting the movie, going to get info, and changing this under options, but I suppose you have to do that movie by movie.
    You can select all the movies you want and change them at once.

Maybe you are looking for