My movies are not downloading

I have wasted most of my evening trying to get two movies to download on iTunes. I have never had this problem before. They are coming up as 'watch' when I go into iTunes but then there are two grey boxes where the video front covers should be when I go into videos. Do you know what I should do?

This problem was sorted for me recently by Apple tech support. It occurs because you have insufficient space remaining to download the film the processing part requires as much space as the film so in other words if the film uses 3.5 you need to have 7.0 of space before you start. Once the download is completed the final space used will only be 3.5.
To solve the problem make sure all important files are switched on in Settings and save to icloud. Then go to reset to factory settings which will delete them from the ipad. You will then need to retrieve the files from icloud.
My advice would be to phone apple technical support for free and they will do it with you. Good luck.

Similar Messages

  • On my Apple Tv, the movies are not downloading, what next?

    I have used Apple TV for over a month, choose a movie and it downloads, today it is not doing, despite having tried so many things, even checking the credit card setting. Feel very frustrated.... Any advice on how to have the movies downloading again?
    Thanks

    Is there an error?
    Best to check the network, below are some common area to look into
    Current connection, use speedtest.net
    DNS, should be on automatic (settinga - general - network)
    If on wifi try ethernet
    Go to istumbler (Mac) or netstumbler (PC) to get a report of the network, look for signal strength and noise.

  • HT4095 My rented movies are not downloading

    I'm trying to download a movie and it has been stuck at processing what should I do?

    This problem was sorted for me recently by Apple tech support. It occurs because you have insufficient space remaining to download the film the processing part requires as much space as the film so in other words if the film uses 3.5 you need to have 7.0 of space before you start. Once the download is completed the final space used will only be 3.5.
    To solve the problem make sure all important files are switched on in Settings and save to icloud. Then go to reset to factory settings which will delete them from the ipad. You will then need to retrieve the files from icloud.
    My advice would be to phone apple technical support for free and they will do it with you. Good luck.

  • HT201322 itunes 11.0.3 - in my iTunes library I can no longer see purchased TV shows and Movies that are not downloaded to my computer. also In my Itunes account i have no hidden TV shows or Movies

    I'm running itunes 11.0.3 -
    in my iTunes library I can no longer see purchased TV shows and Movies that are not downloaded to my computer.
    In my Itunes account i have no hidden TV shows or Movies
    I used to be able to view all cloud and downloaded content.  I no longer can.

    There used to be option to show items that are in the cloud in your library, but I can't find where that now is (unless it's been removed). You should be able to see what items that you can re-download via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page (at the top right of that there should be a 'not on this computer' button)
    Edit : Just seen your reply, though I don't appear to have that setting on mine.

  • HT204370 My movie is not downloading but the movie extras are, how do i get the movie back without re-purchasing it?

    My movie is not downloading but the movie extras are, how do i get the movie back without repurchasing it? I've tried searching through my available downloads but only the extras showed up not the movie. All my other movies are there including the extras from the movie. I really want the movie & I don't want to repurchase it if I can avoid it.
    When I tried to get it through my Purchased in iTunes - iStore it says
    " You have already purchased this item" 
    "You have alreaady purchased this item but it has not been downloaded. To download it, select Check For Avaliable Downloads from the Store menu."
    Which leads me right back to having all the other tv shows & movies that aren't on my laptop downloading but not the actual movie I want. I already have the extras but I really would like the movie .
    Any help or advice would be appreciated
    Thank You

    See Recover your iTunes library from your iPod or iOS device.
    tt2

  • HT203167 My movies will not download to my iPad. And I the downloads are not available for my computer. How do I cancel or get the movies to my iPad? I am on wifi and 3 g. Not happy

    My movies will not download to my iPad. And the downloads are not available for my computer. How do I cancel or get the movies to my iPad? I am on wifi and 3 g. Not happy

    Hi,
    For all people struggling with connecting their iPad to their router, constantly getting 'Incorrect Password' even though you have entered the correct one - this may be your solution as it just resolved my issue.
    In your router settings online (usually found at 198.168.1.1) change your security from WPA2 or WEP to WPA.  For my iPad it for some reason only accepts WPA but now it is running without problems.  Let me know if this helps.
    Cheers.

  • Most of my movies are not showing up in my library or my devices. what can I do?

    Out of all the movies Ive purchased only 4 or so are showing up in my library and same with my ipad which used to display all my movies even if they were not downloaded onto my ipad. how do I fix this?

    Hey there La Reveuse,
    It sounds like your iOS devices and computers are not showing your Movie purchases from iTunes anymore that are not downloaded to them. On your iOS devices you can check to see if the option to show all your movies is enabled in Settings > Videos. On your computer(s) this option is labeled Show iTunes in the Cloud purchases in its preferences.
    iTunes 11 for Mac: iTunes Store preferences
    http://support.apple.com/kb/PH12263
    or
    iTunes 11 for Windows: iTunes Store preferences
    http://support.apple.com/kb/PH12468
    I if this is enabled on your devices, I would next check to see if the purchases have been hidden with this article:
    iTunes Store: Hiding and unhiding purchases
    http://support.apple.com/kb/HT4919
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • 10.6 to10.8 upgrade some of my movies  are not opening

    I get messages telling me that some of my movies are not movies when I try to play them.
        <   The movie could not be opened  >
              The file is not a movie file.
    This is the exact message that I get, but not on all my downloads.  ???

    I have upto date apps ,FLIP for Mac, .Realplayer,  VLC, DIVX player and converter, Quicktime 7 Pro
    Quicktime that came with OS10.8.2  .
    The only one that is missing is  <  Windows Player  > from Explorer.
    In short I think Apple is screwing their customers

  • ITunes bought and paid for movies are not on my Mac

    I set 2 movies to download before I retired for the night. I logged in and received the "are you sure" msg.  The movies were actively downloading.
    These 2 movies are not in "My Movies".
    Who do dI contact?

    Are they in itunes on your computer?

  • Cover purchased movies are not displayed.

    Cover purchased movies are not displayed.
    I bought some movies and TV shows from the iTunes Store. Unfortunately, the cover of the purchased movies and TV shows are not displayed. They are available in the meta tags. Also for subsequent complete the cover they are not displayed. At home movies or older, store purchased movies and the purchased songs there are no problems.
    Can someone help me please?
    Die Cover gekaufter Filme werden nicht angezeigt.
    Ich habe einige Filme und TV-Sendungen im iTunes Store gekauft. Leider werden die Cover der gekauften Filme und TV-Sendungen nicht angezeigt. Sie sind in den Meta-Tags vorhanden. Auch bei nachträglichem Ergänzen der Cover werden diese nicht angezeigt. Bei eigenen Filmen oder älteren, im Store gekauften Filmen und bei den gekauften Musiktiteln gibt es keine Probleme.
    Kann mir jemand bitte helfen?

    Hi davr0801,
    Thanks for visiting Apple Support Communities.
    If you don't see iTunes downloads that should be in your library, start with the tips in this article:
    iTunes: Finding lost media and downloads - Apple Support
    All the best,
    Jeremy

  • The follow are the are double purchase M1KK5K4 9/29/12 M1KJVY3  7/23/12   M1KJV7T 7/17/12   These are not downloading  M1KJX2F 7/13/12  M1KJY7F 8/12/12  M1KWT5  M1KK5K4 9/29/12  M1KKOB3 8/26/12

    the follow are the are double purchase M1KK5K4 9/29/12 M1KJVY3  7/23/12   M1KJV7T 7/17/12   These are not downloading  M1KJX2F 7/13/12  M1KJY7F 8/12/12  M1KWT5  M1KK5K4 9/29/12  M1KKOB3 8/26/12

    the follow are the are double purchase M1KK5K4 9/29/12 M1KJVY3  7/23/12   M1KJV7T 7/17/12   These are not downloading  M1KJX2F 7/13/12  M1KJY7F 8/12/12  M1KWT5  M1KK5K4 9/29/12  M1KKOB3 8/26/12
    The following are the issues of Double purchases I have and the some of the items that won't down load.  The ones that won't download to my New computer are the books and audio books one or two movies.

  • I have just transfered 2 dvd movies i purchases with digital copies to my itunes account and now i am trying to put them om my ipad it keeps telling me that these movies are not supported on my ipad.  what can i do?

    I have just transfered 2 dvd movies i purchases with digital copies to my itunes account and now i am trying to put them om my ipad it keeps telling me that these movies are not supported on my ipad.  what can i do?

    Highlight the movie, go to iTunes menu ADVANCED and select create iPad and AppleTV version.

  • I have and apple tv,,..how do i play movies,from my apple mac,onto the apple tv..my movies are not on my itunes,but on an external hard drive...i just want to mirrow whats playing,on my mac to the tv...

    I have and apple tv,,..how do i play movies,from my apple mac,onto the apple tv..my movies are not on my itunes,but on an external hard drive...i just want to mirrow whats playing,on my mac to the tv...

    Are the movies in the correct format:
    Video formats
    H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
    MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
    Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format
    Audio formats supported
    HE-AAC (V1), AAC (16 to 320 Kbps), protected AAC (from iTunes Store), MP3 (16 to 320 Kbps), MP3 VBR, Audible (formats 2, 3, and 4), Apple Lossless, AIFF, and WAV; Dolby Digital 5.1 surround sound pass-through
    When you say tit only sees your music folder, are you saying it only sees your music folder or does it see other empty folders.

  • HT201272 The last 2 songs I purchased, Treasure and Take Back the Night, are not downloading from the cloud on either my iphone or ipad.  I have tried the previous suggestions.  Can you offer further advice.

    The last 2 songs I purchased, Treasure and Take Back the Night, are not downloading from the cloud on my iPhone 4 or my iPad2.  I have tried previous suggestions on the support page.  Can anyone suggest further solutions?

    Hello BwarsIG88
    Check your purchase history by going to the iTunes Store and then click on purchases. From there you can see all your purchase history and download what you are missing.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Regards,
    -Norm G.

  • TS1702 my apps are not downloading in the i tunes on my phone?

    my apps are not downloading in the i tunes on my phone?  itunes app purchases are not downloading since software update. Any suggestions?

    Close All Open Apps...  Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

Maybe you are looking for