My Mozilla Firefox Browser v15.0 open then some file loading and my desktop display automatically created folder name is old Firefox data then ask me chose two
''duplicate of https://support.mozilla.org/en-US/questions/936244 - locking this one''
'''My Mozilla Firefox Browser v15.0 open then some file loading and my desktop display automatically created folder name is old Firefox data then ask me chose two option 1st is Safe Mode or 2nd is Restore so i chose Restore and then open Mozilla Firefox Browser page Blank Black display page,
How can i do solve this error plz plz plz plz help me out what you say troubleshooting,error or issue.'''
Did you perform a Firefox Reset either by clicking the button on the Help > Troubleshooting Information page or via the Safe mode start window?
You may have gotten the Safe Mode start window as the result of not being able to start Firefox more than once after crashes.
See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox then see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
"Reset" creates a new default profile with a time stamp appended to identify it and tries to recover settings like bookmarks and history and passwords and cookies and auto-fill data from the old profile, but you lose data like extensions and other customizations.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
Firefox 15+ versions will move the old profile folder to an "Old Firefox Data-##" folder on the Desktop that gets a number appended if you use reset more than once, so you can no longer use the profile manager to revert to the old profile.
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I had to migrate to Chrome as I needed the PDFs and could not wait any longer - any suggestions to make Mozilla work again would be appreciated.Hi,
Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode] after enabling only the PDF plugin in '''Tools''' ('''Alt''' + '''T''') > '''Add-ons''' > '''Plugins'''. You can also '''Disable''' the PDF plugin and try an alternative, for eg. [https://addons.mozilla.org/en-US/firefox/addon/pdfjs/?src=cb-dl-created pdf.js]. Please also go through the add-on reviews, ratings, help and FAQ.
[http://kb.mozillazine.org/Problematic_extensions Problematic Extensions]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]
[http://support.mozilla.com/en-US/kb/Uninstalling+add-ons Uninstalling Add-ons]
[http://kb.mozillazine.org/Uninstalling_toolbars Uninstalling Toolbars]
[http://support.mozilla.com/en-US/kb/Cannot%20uninstall%20an%20add-on Cannot Uninstall Add-on]
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But everything works fine in Explorer... except I hate Explorer.I was having this problem too and found an easy fix from another thread. Finally have my firefox back up and running!! See below:
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I try the same mouse click on Firefox 3.6 and the prompt for download/view window pops up in the new tab. That's the action I need.You may have set a download action to open the file in Firefox: Tools > Options > Applications
* "Reset Download Actions": http://kb.mozillazine.org/File_types_and_download_actions
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This never used to happen before, in the earlier versions.
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== This happened ==
Every time Firefox opened
== I installed Firefox 3.6.3 ==
== User Agent ==
Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10_4_11; en) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7I got this all screwed up too.
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3.6 and 4.0 beta - really aren't intended to play well together.
As has been mentioned above, they tend to write over each other.
I managed to get both 3.6.15 and 4.0 beta 12 on the same machine.
But, I had to do it several times.
I got lucky by deleting everything Mozilla, then installing 4.0b12, then 3.6.15 - while making sure that each installed into a separate folder.
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My old 3.6# had become so bloated - and, Unstable - for Me, it was time.
The bookmarks were all that I was still interested in.
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I then did some registry cleaning.
Then I installed 4.0b12 and 3.6.15.
I can't open them both at the same time.
If I open 3.6.15 first, then open 4.0b12 - the beta comes up as 3.6.15.
If I open 4.0b12 first, then open 3.6.15 - the 3.6 comes up as the beta.
This has a lot to do with both apps sharing the same default profile.
I hope to drop down to one app in the near future.
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For me, I can't open FF 4.0b12 when my virus protection is running. PCTools doesn't like some thing about the way FF4.0 wants to phone home when it opens.
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Also, I can't get the 4.0b12 to start in safe-mode with the PCTools antivirus running.
At the rater they are going, I don't see 3.6.# going away any time soon. -
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Hello,
You said you have disabled all add-ons and plug-ins. This may be a repeat exercise but can you please test for the problem when Firefox is in safe mode. This disables plug-ins as well but also applies various other changes. See here for details:
[[Troubleshoot Firefox issues using Safe Mode]]
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* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
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If none of that works then I suggest resetting Firefox. This will return Firefox to its default state but will keep your personal data, bookmarks etc. See here for instructions:
[[Reset Firefox – easily fix most problems]]
I hope that helps. -
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== This happened ==
Every time Firefox openedBack up all data before proceeding.
Launch the Keychain Access application in any of the following ways:
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http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes
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