My mum has forgot her password for iCloud

MY mum has for got her iCloud password and no longer has the address to reset it can this be resolved she just can't use FaceTime or iMessage
tthanks

If you cannot remember the passcode, you will need to Restore the device...
1)  Connect to iTunes on the computer you usually Sync with and Restore...
http://support.apple.com/kb/HT1414
2)  If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup
http://support.apple.com/kb/ht1766

Similar Messages

  • My daughter has forgot her password for her ipod and its now disabled how do i fix this??

    my daughter has forgot her password and now her ipod is disabled, how do i fix this??

    If you cannot remember the passcode, you will need to Restore the device...
    1)  Connect to iTunes on the computer you usually Sync with and Restore...
    http://support.apple.com/kb/HT1414
    2)  If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/HT1808
    Note on Recovery Mode.
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most recent Backup...
    Restore from Backup
    http://support.apple.com/kb/ht1766

  • My daughter forgot her password for her I-pod touch.  How do I reset it?

    My daughter forgot her password for her I-pod touch.  How do I reset it?

    Connect the iOS device to your computer and restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • My wife has forgot her password

    My wife has forgot her password and cannot remember answers to the security questions and only has the email address that is her Apple ID to which a password can be sent. She doesn't want to change her email address so is there any solution?

    Please see: http://support.apple.com/kb/HT1212
    Regards,
    Steve

  • TS2634 my daughter has forgot her password?

    Hello, I bought my daughter an ipod touch and she has forgot the password how to I sort it for her?
    Thanks,
    Kelly

    Place the iPod in Recovery mode and then connecto the comuter and restore. Yu will have to restore to factory defaults/new iPod since it appears that you do not have a backup from the other computer.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • HT1212 my daughter got an ipad for xmas and has forgot her password and lockd it i havent sync it to any computer yet how can i diable the password

    please help my daughter has locked her ipad
    the ipad hasnt been sync with any computer

    You'll have to restore the ipad through recovery mode.
    Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    Continue holding the Home button until you see the Connect to iTunes screen.
    iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.

  • I've forgot my password for icloud but the account doesn't exist anymore

    I've just bought an iphone 6 and i made a new apple id because i forgot the password to my old account but the email doesn't exist anymore for the icloud account so i cant even reset the password, ive used the back up from my iphone 5 on my iphone 6 which had find my iphone turned on so i can't restore my iphone 6 untill i turn it off which i cant because i have forgot the password and the account no longer exist what can i do ?

    Ok.  In that case you'll have to contact the Apple account security team for your country and request assistance changing the password for the old ID: Apple ID: Contacting Apple for help with Apple ID account security.  You'll have to prove your identity to them before they will change it.  If your country isn't listed, contact iTunes store support for help with this by filling out this form: https://www.apple.com/emea/support/itunes/contact.html.

  • I forgot my password for iCloud

    hi,
    I forgot my password iCloud
    I forgot my e-mail address is required for iCloud
    iCloud password security questions
    I can not open my phone
    Waiting for your response please.Thank you !

    hi ;
    I'm sorry this answer was not helpful
    I do not know the e-mail address for iCloud
    I do not know the answers to the security questions
    phone is locked
    Is there any way to delete iCloud phone?
    Do not have a way to completely reset your phone?
    Help me please

  • My daughter forgot her password for her ipod is there a way to unlock

    My daughter forgot her ipod touch password. Is there a way to unlock??

    She will need to restore her iPod, take a look at page 60 of this document, http://manuals.info.apple.com/en_US/ipod_nano_user_guide.pdf

  • HT4865 not sure if you can help my daughter forgot her password for her iphone 4 how can I retrieve it.

    how can i retrieve password for iphone 4s

    If you mean the passcode, there's no way to retrieve it.  If she enters it incorrectly too many times, the phone will become disabled and she will have to restore it to remove the passcode.  If this happens, have her follow one of the solutions listed at the bottom of this article: http://support.apple.com/kb/HT1212.  The preferable solution is to back it up and restore it in iTunes on the last computer it was synced with (see "If you have previously synced your device with iTunes").

  • Mother passed away, has a password app on her phone we cant access that has all her passwords for her online accounts. anybody know how to access it

    The namae of the password is keeper

    Carl Wolf we could care less about what she has on her ipad. The reason we need to access her accounts is so we could pay her bills that she did online. That is why we need to aaccess her passwords. And no The MOST PRESSING DETAIL WAS TO BURY MY HER THE WAY SHE WANTED! I could care less whether YOU ARE BUYING IT OR NOT! We would now like to pay my mothers bills since we HAVE LAID HER TO REST.

  • HT1918 Hi there, My daughter has forgotten her password for her i pad!!! We keep disabling it. How can i go about finding it out?

    My daughter has forgotten her ipad password please help

    Hey MrsPniok777,
    These are the recommended steps if you have forgotten or can't remember your passcode, or if your device displays a message saying it is disabled:
    Connect the device to the computer with which you normally sync and open iTunes.
    Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
    If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes.
    If you have chosen to encrypt your backup, it will contain the passcode. Disable backup encryption before restoring from backup. Learn more about iOS backups in iTunes.
    When the backup and sync is complete, select Restore from Backup and choose the most recent backup of your device.
    If you have never synced your device with iTunes, or you do not have access to a computer, move on to the section at the bottom of the following article:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/HT1212
    Welcome to Apple Support Communities!
    All the best,
    Delgadoh

  • My daughter forgot her password for her iPod and I want to know how to reset it. Thanks

    Help I need to recover password for iPod touch.

    Connect the iPod to its syncing computer and restore from backup.  If it asks for the unknow passcode place the iPod in recovery mode and restore it.  For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • My daughter has forgot her passcode for her iPod touch was disabled reset it but now still comes up with enter passcode

    Daughter forgot password so then it was disabled reset it but still comes up with enter passcode how can we clear passcode

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

  • My daughter forgot her password for her IPOD so now it is locked and it's saying connect to itunes but when i bring the account it say the ipod is locked  how do I get her ipod unlocked

    hi can anyone help me with this?

    Restore, if iTunes will let you.  Everything except the password will be restored.  Connect via cable to the computer that you use for sync.  Be forewarned that it takes a long time.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

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