My music software has stopped working since I installed ios7,what to do?
When i downloaded the ios7 some of my music has stopped working and come up with a red square and a circle around it, I've tried the suggestions but none of them have worked so far any advice??
Un-sync all your music to remove it from the device, then restart (hold down the home button along with the sleep/wake button until you see the apple, then let go). Now re-sync your music.
Similar Messages
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My home screen button has stopped working since updating to ios7 (iphone4)
My home screen button has stopped working since updating to ios7 (iphone4)
Originally i noticed that it was less responsive but now it does absolutely nothing.
I have cleaned the button and also tried calibrating (opening an apple app, holding the power button and then the home button)
Nothing has helped and I am forced to use assisted touch.
Any help would be appreciated.
Thanks,
Craig.No advice? I suppose I could try sacrificing an android to the apple gods.....
-
I have tried the suggestions on the help and troubleshooting pages including uninstalling and reinstalling plugins and Firefox 4. disabling the pop up blocker did not help either.
I have had the same problem since I installed Firefox 4.0.
Thank you for letting us know that The RealPlayer plugin conflict, was the source of this problem.
Another way to fix this (for good) is doing the following:
1) Click on "Tools">Options"
2) Click on the "Applications" tab
3) Search in the "Content Type" column, all the applications that start with the words "Windows Media." Click on the content that is listed to the right of each application's name and choose "Use Windows Media Player (default)."
By doing this, Firefox will avoid using the Windows Media Player plugin and will open the corresponding application directly with Windows Media Player.
I just did this and is working perfectly. Try it and let me know how it works for you. -
I keep getting the same error message when syncing my iphone in itunes with my windows 7 Dell laptop: The software has stopped working and will be shut down. Can anyone help?
Hey preachit,
It sounds like we are running into issues with the iTunes software connecting to your device. If possible, lets try plugging your iPhone 5 in with a different cable. Also, try plugging it in to a different USB port on your computer:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
We may need to isolate the issue down to the iPhone or the current installation of iTunes. If the above steps have not resolved your issue, remove and reinstall iTunes:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
Thanks,
Matt M. -
Face time has stopped working since update on iPad and iPhone
My face time has stopped working since both my iPad 2 and iPhone 4S did their iOS 6.1 update. They just say that a connection cannot be made, or FaceTime unavailable. Both devices are sitting beside each other, both have excellent wifi. If you try to FaceTime one of the devices, it will ring once and then lose the connection. Apple account details are all fine, FaceTime is switched on, on both. Kind of lost and frustrated now
Hey guys,
So I also noticed a few weeks ago facetime stopped working on my iphone but was still working on my ipad2 and macbook pro.
Phone - iphone 4
os version - 6.1.3
carrier - at&t 14.2
location - usa
I use the same apple id for all devices
I searched online for a fix and/or troubleshooting help. I tried alot of the suggestions on this discussion as well as others but nothing seemed to work. Out of frustration, I finally reached out to apple tech support. I went through the entire trouble shooting steps with an apple technician and was even transferred to a senior advisor for additional help. We tried everything from resetting passwords, resetting icloud accounts, resetting phone settings, checking network settings, resetting date & time, resetting location, making sure push and multitasking functionalities were working properly, etc. We spent a couple hours troubleshooting trying everything but nothing worked. The apple tech said I would have to restore the os and if that didn't work, the only other thing to do would be to send in my phone. But he did stress that I had to restore as a NEW device.
I backed up my phone using iclould and my computer (everything is synced) and restored as a new device. I tested facetime and it worked, however my phone was back to factory position which is not ideal. So I went to itunes and restored my most resent backup. I got all my phone contents back but FaceTime no longer worked. I called the apple senior advisor back and he said I would not be able to restore from a backup because there seemed to be an issue with it that prevented FaceTime from working properly. So I backed up what I could to itunes and iCloud then restored my phone as new. After the restore, it prompted me to install the carrier software update which I did. Then I used itunes to sync my music, apps, contacts, mail, videos, pics, etc. I did this yesterday and facetime has been working properly since then. However certain things I was not able to recover.
So far, these are the things I noticed have been lost with the restore:
- all my settings (everything went back to default/factory)
- voicemail messages greater than 30 days old
- all text and iMessages (but I still have copies of imessage conversations on my iPad and mac)
- data stored within apps (you start fresh like when you first downloaded the app. some apps i have online accounts that sync but most apps the data is lost)
- screen display configurations
- notes that were only on phone and not synced with an email account
Out of all my research, this has been the only thing to get facetime working again. But on the downside, it does take a lot of time to backup, restore, re-sync, and then set up my phone similarly to how I previously had things. The big thing for me was the loss of my apps data. I wish there was a way to restore that. But when all is said and done, I'm glad to have FaceTime back on my phone.
If you are not quite ready to restore, check out this discussion for other suggestions you can try first:
https://discussions.apple.com/thread/5163024?start=0&tstart=0
I hope you guys find this useful. -
Blackberry software has stopped working
I have a Pearl 8120 with software version v4.5.0.182 platform 2.7.0.106 with Blackberry Software 6.1.0.35 on a Vista laptop.
I have been syncing my Pearl with Outlook for a long time. Earlier this week, I received an error right at the end of the sync (as it is moving data to the device) which said "Blackberry Desktop Software has stopped working". I have been troubleshooting every since. I can get it to successfully sync if I delete the intellisync folder or reinstall the software. However, the problem returns on the next sync. So, now, unless I delete the intellisync folder, it errors out before the sync completes (this is always happening after it reconciles and asks if I want the changes to occur. Here are the things I have tried:
1) did a hard restart on the blackberry (removing battery)
2) freed up memory on the Blackberry - moving media files to the memory card
3) repaired the Blackberry software
4) did a complete uninstall of the software and reinstalled
5) ran a log and tried editing the last outlook appointment
6) ran scanpst.exe and scanost.exe
7) did a one-way sync from outlook to the device
8) deleted the intellisync folder (multiple times - works the first sync, fails after that)
I have not changed anything on the Blackberry or the Blackberry software that I know of. The pc is a work pc, and so there could have been an update to the o/s or other program that could have been applied (they would not be applying any blackberry updates). I am getting very frustrated trying to figure out what is going on. Any help would be appreciated.
Thankshttp://www.blackberry.com/btsc/KB02206
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you! -
Blackberry Desktop Software has stopped working
Blackberry Torch 9850 on the Verizon Wireless Network
Blackberry OS: 7.1 Bundle 1737 (v 7.1.0.580, Platform 5.1.0.429)
Windows 7 Home Premium, SP11 with an full admin account
HP Desktop computer
For some unknown reason whenever I attempt to execute Blackberry Desktop Software version 7.1 the application returns the following error: "Blackberry Desktop Software has stopped working: A problem caused the program and notify you if a solution is available." The last successful use of DM was on Sunday, October 7, 2012 when I synched my phone and did a backup of the device.
I have uninstalled and re-installed the application; uninstalled Microsoft .Net Framework version 3.5 and 4.0 then re-installed .Net Framework; then re-installed DM under a new admin account and still getting the same problem. I even went as far as uninstalling Office and re-installing office and still getting the same problem. Whenever I uninstalled DM I did a manual uninstall where I removed all registry keys associated with Research in Motion including folders and still getting the same problem. I Googled the error and the articles worth reading I have already the things they mentioned.
NOTE: I have done a lot more troubleshooting that is listed. But since I did so much to get this to work it will take me an entire novel to list all the things I have done to get this app to work again.
Called VZW and they got me in contact with RIM. RIM did pretty much the same things I did and after spending 7 hours on the phone with them they concluded I need to reformat my drive. When the tech made that suggested I wanted to reach thru the phone and knock her teach out of her mouth. Suffice to say I am not able to get DM to work on my machine and there appears to be no apparent reason why the software will stop working. Not have DM work means I cannot synch my phone. I have one personal computer and I am not going to install DM on my laptop because it will do me no good since I need to synch it with Outlook which is on my personal desktop. I cannot install my personal copy of office on my work laptop because it will probably cause other issues.
Anyone have any suggestions how I can get this application working on my desktop. It was working before and all of a sudden it stopped workinghttp://www.blackberry.com/btsc/KB02206
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you! -
BB Desktop Software has stopped working (V6.1.0)
My BlackBerry Desktop Software has stopped working.
My Devise: BB Torch 9800
OS: Win 7
Issus: When I connect my BB or double click on BB Desktop icon - it open the BB Desktop Software and closes instantly with an message "BB Desktop Software has stopped working. Windows is checking if a solution is available. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have uninstalled and installed BB Desktop Software but still I get this message. I am unable to sync and use the desktop software.
I have called my carrier and they couldnt help me and mentioned it is a problem with my PC. But I dont think so as this was working all these days and now suddenly I am getting this error. I dont remember but I might have updated the BB Desktop Sofware to 6.1.0 version.
Please help.I may have fixed this...
I totally removed desktop software (again) and - for the record - removed ALL user settings (If I couldn't get this working I was gunna call in my upgrade to another brand anyway )
I then re-installed BB Desktop - again for the record - from build 34, (610_b034_multilanguage.exe) which I happened to have in my download directory still (this might work with b038 though to be fair).
I then re-installed it, as I have done like 10 times, BUT this time, I changed the install directory to "c:\program files" instead of the default - on widnwos 7 64 bit - which is "c:\program files (x86)"
by putting it here, you get round some sticky windows issues, including UAC **bleep**. I than ran it, and low and behold it detected and synced and loved my Bold 9700 all over again!
Maybe I will get that BB 9900 (or torch 9810) after all I can feel my new music flooding onto my memory card as I type -
my top button has stopped working since the ios7 update and the shop said the actual button is working ok does anybody have an answer for this
i found out my prob!
here is what you do.
go to the "system preferences" on your dock.
click "software updates".
click "installed software"
if it shows something about a recent update about "EFI UPDATE, FIRMWARE, THUNDERBOLT" or anything like that, exit out of it.
go to mail.
click "mail" at the top.
click "preferences...".
find the account you are having trouble with, once you do, make sure its highlighted, then click the "-" at the bottom of the window (this will only effect that mail account, it will not effect your ical weather or not its synced thought that email account)
hit the "+" (right next to the "-") and add your accout back!
its something with that update that effected mail, i hope this works out for you, if not reply back -
Blackberry Desktop Software has stopped working. A problem has caused the program to stop...
I have a Tour 9630 and just installed v6.0 and receiving an error window "Blackberry Desktop Software has stopped working. A problem as caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have not received any message from Windows after 2 days. Has anyone experienced this problem? If so, I would appreciate any guidance. I have Windows 7, if that matters. Thank you. in advance.
Hi somewhatstock
How far did you get with them? Did they have any ideas what might be causing the problem? Trying to work on it myself, so trying to eliminate what others might have tried. Curious why it works on my Desktop however. Losing tethering really causes problems as I rely on tethering with my laptop quite a lot.
Any information most welcome,
regards,
John -
Printing from within iTunes has stopped working since my last iTunes update.
Printing from within iTunes has stopped working since my last iTunes update. Using Toshiba Satellite Pro Windows 7 and HP printer.
That's too bad.
If/when help is truly desired, try providing some specifics of what is occurring, such as any errors that may occur when attempting to print and what specifically is attempting to be printed. -
OS: Windows 7 32bit
BB Desktop Manager version: 6.1.0.35
I bought a new notebook a few days ago and tried to install the above software (latest version) from Blackberry's website. The whole thing installed fine but when I tried to launch it after installation, I get the message:
"BlackBerry Desktop Software has stopped working"
I tried the clean uninstall with removal of folders and registry entries, rebooting it, running regsvr32 atl.dll and then reinstalling it and still I have the same problem.
I had experienced a similar issue with my previous computer which I fixed by changing the permission and ownership of two registry keys "HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion" and "HKEY_CURRENT_USER\SOFTWARE\Research In Motion". But this time round, I found that:
1) There is no "HKEY_CURRENT_USER\SOFTWARE\Research In Motion"
2) I can't find a "Desktop.log" in "C:\Users\<username>\AppData\Roaming\Research In Motion\BlackBerry Desktop" but I did find it in "C:\Users\<username>\AppData\Local\Research In Motion\BlackBerry Desktop\Logs"
And this what it says:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:18:51.794]03:18:51.810|INFO |1|Rim.Desktop.Shell|1|Application Started03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:18:51.826|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:18:51.857|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:18:51.857|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:18:51.872|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:18:51.872|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:18:51.888|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:18:51.888|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:25:49.579]03:25:49.594|INFO |1|Rim.Desktop.Shell|1|Application Started03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:25:49.610|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:25:49.610|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:25:49.625|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:25:49.625|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:25:49.625|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:25:49.625|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:27:36.709]03:27:36.726|INFO |1|Rim.Desktop.Shell|1|Application Started03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:27:36.745|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:27:36.745|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:27:36.745|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:27:36.750|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:27:36.754|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:27:36.757|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:27:36.759|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:27:36.761|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:27:36.762|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:52:59.084]03:52:59.099|INFO |1|Rim.Desktop.Shell|1|Application Started03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:52:59.131|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:52:59.131|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:52:59.131|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:52:59.131|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:52:59.131|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:52:59.131|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:52:59.146|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:54:52.634]03:54:52.651|INFO |1|Rim.Desktop.Shell|1|Application Started03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:54:52.670|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:54:52.671|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:54:52.671|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:54:52.675|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:54:52.679|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:54:52.683|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:54:52.685|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:54:52.686|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:54:52.687|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 05:31:32.231]05:31:32.295|INFO |1|Rim.Desktop.Shell|1|Application Started05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3505:31:32.365|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none05:31:32.366|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 05:31:32.366|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544405:31:32.543|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3305:31:32.675|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3005:31:33.021|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1205:31:33.105|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.305:31:33.183|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1205:31:33.325|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
I have scanned through it and I can't find anything that says "fatal".
Any suggestions? I am at my wits end after combing through this forum and other BB forums for the past few long days and nights.
HELP!Well folks. I've had enough.
The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
Hence, I have officially decom my phone and gotten an iPhone 4 instead. The switch ain't that difficult for me as I have always been platform neutral. As long it fits my needs, does it job well and doesn't give me too much headache, I'm cool with it.
Ciao folks! -
My time machine has stopped working since I upgraded to Yosemite. It gets to the point that says it will estimate the time remaining, but it never gives me that answer and it just stays on that page and never completes it's backup. This is a brand new macpro, so I wanted to capture the previous info on my computer I was able to put my external hard drive on new computer and it did the migration and all my old info returned. However, two days later I wanted to do a backup using Time Machine with my Western Digital Mac external hard drive but it won't progress past saying how much time remaining, even after several hours of sitting there.
You do need to wait a long time.. as it takes a long while for Yosemite to index the existing backup if it is large.
Here is Apple's List of bad things that happen to TM in Yosemite.
OS X Yosemite: Time Machine problems
It is clearly no where near as comprehensive as it needs to be.
I presume your disk has your old backup.. it may be better to keep the old backup.. save that for the future.. and get a new disk and start a fresh clean backup.
I would also recommend using Carbon Copy Cloner or similar for the time being. Make a bootable clone backup of your drive to a new external drive.. it is really superior in lots of ways to Time Machine. And does show you what it is doing.
For TM at least you can still use the widget so you have some log access to that TM does.
A1 here. http://pondini.org/TM/Troubleshooting.html -
Desktop software has stopped working
See error message below:
10:54:15.775|FATAL|1|Exception|0|Fatal Error
System.TypeInitializationException: The type initializer for 'System.Windows.Media.FontFamily'
Upon launch of 6.0, the error occurs with this note:
Blackberry Desktop Software has stopped working
A problem caused the program to stop working correctly. Windlwos will close the program and notify you if a solution is available.
I found the above log file under:
C:\Users\Dave\AppData\Roaming
What is the deal with the font and how do I get rid of it so we can use the Blackberry software. We are running Windows 7 pro.
chrismtThanks for the reply.
Follow all of the steps in this KB article and once completed restart your computer:
www.blackberry.com/btsc/KB02206
Then once the computer is up and running, disable all start up items in msconfig.
Restart the computer again and install BlackBerry Desktop Software again.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)! -
Blackberry Desktop Software Error "Blackberry Desktop Software Has Stopped Working"
Hi everyone,
I’ve had a Blackberry Playbook (PB) for almost a year now. Recently I decided I was going to back my data up, but the Blackberry desktop software I was using was 5.0... Something. So I went to http://uk.blackberry.com/software/desktop.html to update the software. I uninstalled the old one and installed the new one.
When I tried to open the newly installed software I got this error "Blackberry Desktop Software Has Stopped Working." So I did my research and found that this was happening to other people.
These are the methods I used to try to fix the problem.
- Clean Uninstall
- Removing registry
- Deleting research in motion (appdata)
- Restarting my computer about 5 times
I went into event properties this is what i got.
Log Name: Application
Source: Windows Error Reporting
Date: 24/12/2013 18:47:10
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: chris-PC
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: rim.desktop.exe
P2: 7.0.0.32
P3: 4ec52db7
P4: PresentationCore
P5: 3.0.0.0
P6: 5167b4a6
P7: 5021
P8: 0
P9: System.TypeInitialization
P10:
Attached files:
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c
Analysis symbol:
Rechecking for solution: 0
Report Id: ca93e8f6-6ccb-11e3-923b-c89cdc60362a
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-24T18:47:10.000000000Z" />
<EventRecordID>41859</EventRecordID>
<Channel>Application</Channel>
<Computer>chris-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>rim.desktop.exe</Data>
<Data>7.0.0.32</Data>
<Data>4ec52db7</Data>
<Data>PresentationCore</Data>
<Data>3.0.0.0</Data>
<Data>5167b4a6</Data>
<Data>5021</Data>
<Data>0</Data>
<Data>System.TypeInitialization</Data>
<Data>
</Data>
<Data>
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c</Data>
<Data>
</Data>
<Data>0</Data>
<Data>ca93e8f6-6ccb-11e3-923b-c89cdc60362a</Data>
<Data>1</Data>
</EventData>
</Event>
Please help thanks.Use SEARCH function on your computer and enable it to search EVERYWHERE and remove all "blackberry" files found.
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