My nano doesn't work, cannot be find in Windows and itunes. please help!

Before it doesn't work, I am charging the battery.
But when I am about to disconnect it from the systme, Windows prompted "can't be disconnected", I tried several times, the same prompts. So I shut off the computer, but the nano doesn't work.
I have tried the 5-R steps, nothing changed.
there's only the picture of a file folder with an exclamation point comes up, and on the bottom it has apples support website, alternating with a apple logo.
The worst thing is that I cannot find my nano in the explorer, so I cannot restore/update or format it.
BTW, I have disconnected the nano from all power sources and left it disconnected for about 24 hours, reconnect to the USB port, a battery displayed on the screen, but for about 20s, display the the picture of a file folder aggain.
Please help!
A1137   Windows XP  

Welcome to Apple Discussions!
Is McAfee Virus Scan installed on your computer? That could be interfering with your iPod when you try to eject it.
Also, see these...
iPod shows a folder with exclamation point
http://docs.info.apple.com/article.html?artnum=93736
Can you get your iPod into Disk Mode?
Putting iPod into Disk Mode
See these well-written post as well...
Mitch 751: Sad Face or Folder with Exclamation
btabz

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