My nano ipod 7 gen will not be recognized by itunes but my classic ipod syncs just fine

my nano ipod 7 generation will not sync or be recognized. it says it detects an ipod but cannot be recognized. i have an ipod classic that syncs just fine. why will my nano not be recognized? it is a new computer and i have done everything it has asked in the help section. nothing works?

In iTunes, if the sidebar (along left side of window) is hidden, from the menu bar, under View, select Show Sidebar. The iPod should appear in the sidebar, under DEVICES. It does not appear there, when you connect the nano?
If not...
it says it detects an ipod
Where does it say the iPod is detected?

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My nano ipod 7 gen will not be recognized by itunes but my classic ipod syncs just fine

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