My nano is stuck in "safe mode" still and will not update.

The original problem:When I was trying to update my nano ipod to 2006-03-23 it ended up going to a black and white screen which said do not disconnect. The updater wouldn't work, it kept saying that the firmware (or whatever the name of the maker is) wouldn't work and that the update had failed. The my nano said it was ok to disconnect. When I did so it came up to the window that has a little folder on it and says check www.apple.com/ipod/support.
So, I followed the five Rs, have reset the ipod, have reinstalled all the software, but now the ipod will not go past the black and white screen. I can load the ipod software but then the updater on the CD that came with my ipod won't work. Sometimes the updater says the ipod needs formatted sometimes it doesn't. Sometimes I'll get a little further in the updater where it will let me "restore" the ipod to its original factory state but then the restoration also fails.
Now the problem: After trying several things from updating my Windows systems to removing spyware and firewalls from my computer, I'm now receiving this message when I try and update my nano: ipod service error. What can I do to get my nano to work? Is there an apple 1 800 number I can call?

Try these...
iPod shows a folder icon with exclamation point
iPod Service Error
Firmware Update Failure (If that was the error)
btabz

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