My network connection timed out during home sharing??

when transferring songs from another library on another computer my network connection times out?? help !!!!

Disable your computer's security software during the update.

Similar Messages

Network connection timed out during update

I have an iPod generation 4. Whenever I try to update to the latest iPod software and get an error message "Network connection timed out. Try again later." Any advice?
Thanks.

Disable your computer's security software during the update.

Network connection timed out during iPhone4 update to ios 7.1.2 in iTunes on mac mini

I've tried several times to update my iPhone 4 to the iOS 7.1.2 update using iTunes on my Mac mini. Each time, after about an hour or two, I get the message that the network connection has timed out. I don't have any security software installed, so that can't be the issue. I have the most recent version of iTunes, so that can't be it either. I can't update directly on my phone, because I don't have enough space left. Any suggestions as to why the network is timing out??
Thanks for anyone's help in advance.

simple hold the power button and the home button for 15 seconds and release the home to the iphone to turn on.
them try to connect to the computer in the itunes and when ask to update you choose to only download not update , when finish update the iphone .

Error: Network Connection Timed Out

I am beyond ****** off at the moment. My iTunes was working perfectly until two weeks ago, and now it insists my Network Connection Timed Out when I try to access the store or update podcasts.
It can't be my internet connection, because as you can see, I'm able to access the internet. For some reason it's this specific copy of iTunes (7.5), because the iT7 downstairs works perfectly. Of course, since Apple are so fecking stingy, I can't add a few files from there without wiping everything off my iPod.
So here's the run-down:
I'm using a Dell Inspiron 8600, Windows XP, browsing with Firefox and attempting to load the latest podcasts onto my iPod Shuffle. I don't give a toss about downloading songs, I just want to update my podcasts without having to search the net for the source file.
I ran the Network Diagnostics and it insists the Conneciton to iTunes failed, suggesting I adjust my cable (i don't have one - it's wireless) or flush my dns settings (which i've done several times).
I found a thread on these forums from March and tried every solution:
- uninstalling and reinstalling itunes... doesn't work.
- opening Internet Explorer 7, then opening iTunes... doesn't work.
- searching for a host file and removing the phobos apple line... doesn't work. The phobos line wasn't there
- using itunes 7... doesn't work.
- flushing my dns... doesn't work.
- turning off my firewall.... doesn't work.
- avoiding clashes with mcafee or zone alarm... doesn't work, cos i don't use those
I think it's appalling that I've tried all this, and i'm still no closer to knowing what the problem is, and that Apple failed to respond to any of the other people's problems in the earlier thread. And that i spent about ten minutes signing up to this fecking forum just to ask for help. Surely support should be readily available to anyone!
Can anybody help me? In the other thread, people found alternative sites for buying music, but has anyone got an alternative, ipod-compatible podcasting program?

I have this same problem. Here's what I can add to this discussion - iTunes accessed the iTunes store a day or two ago. I have a home network and can access the internet from all of the networked PCs. I can access the iTunes store from all of the networked PCs using Internet Explorer. I can access the iTunes store from my laptop iTunes. I can not access the iTunes store from my workstation PC. I get the same "network connection timed out" message. I downloaded and installed a new (same version) of iTunes on the workstation PC. both the laptop and the workstation are running the same OS (Windows XP SP2), both are Dell computers, both are accessing the internet via a wired connection to the same switch and the same router. All other internet connections work fine.
What's different? In the last couple of days my Workstation lost access to a network printer. I worked with HP for over an hour to re-establish network connection to that printer with no success. I have access to the same networked printer from my laptop.
The IP address for the network printer is identical to what it was when it was installed - HP suggests looking for a change to the IP address. I made no changes to the workstation PC, the home network or the router, ISP, or internet connection.
But, it seems to me that the loss of access to the HP networked printer and the inability of iTunes to access the iTunes store are related.
I also called Apple and attempted to get technical support. I own 4 iPods with 104 Gbs of storage on them, I own 1900 CDs and iTunes has 36.5 days of music loaded into it.
I purchased Apple Care on all of the iPods - it's expired and they never warned me. They want to charge me $29 to fix this problem - even though I no longer can purchase music via the iTunes Store, so I need to pay $29 in order to gain access to the iTunes store to spend more money with Apple?! Not a smart business decision. I own a few other PC based music programs and more than willing to transfer all of it out of iTunes and into one of the other products. I'll sell all the iPods on eBay and purchase other MP3 players if I must.
But, I suspect the problem is (1) Apple doesn't have a documented answer to this problem, (2) the level 1 techs that answer the support phone are clueless - they just e-mailed me the same article from the Apple website that I told them I read and does not apply to my problem, and obviously does not resolve my problem. (3) Apple is not setup to resolve this type of problem with their level 1 support, and they can't escalate the problem without charging us.
I'll try again on Monday, may even purchase Apple Care first and then use that. The Apple Care Tech Support is typically better than the free level 1 call in support.
Suggestions, comments, etc. are all appreciated.
nlc
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Can't download software updates in iTunes - error message "network connection timed out"

I'm unable to download software updates for my iTouch 4.1 in iTunes. I have iTunes version 10.5, Windows 7. i've tried numerous times in the past and always get the same error message. I'm now experiencing problems with some of my apps. and I've attempted 4 times in the past 2 days to upload version 5.0. It goes thru the whole download (761.61 MB), says "processing file", then closes out and I get the following message:
"There was a problem downloading the software for the iPod "xxxxx's iPod". The network connection timed out. Make sure your network settings are current and your network connection is active or try again later. Err = .3529."
I ran diagnostics and it said everything was fine.
Also not all the apps. on my iTouch are in my iTunes library even though I've synced my iTouch numerous times since I've purchased the apps. with my iTouch. All the apps on my 2nd screen are on iTunes, but none of the apps. on my 3rd screen of my iTouch are in iTunes.

Did you check your security software settings? Troubleshooting security software issues
iTunes has to be able to contact Apple during the download of the software and the update process.

MusicStore: "network connection timed out" error message

I am very frustrated. Just got an ipod for xmas and i love it. downloaded a bunch of songs and movies.
now, for whatever reason, i get an error message when i try to go to the Music Store: "network connection timed out. make sure your network settings are correct and your network connection is active and try again.".
Other facts
-i don't have any third party firewall, except the XP one which is turned off
-i have full internet connection (both on my home wifi and when i plug in the lan cable)
-i have erased and reloaded the latest i-tunes 6.0 software
-i have shut down and rebooted my machine at least a thousand times
-i have done the change to the windows "hosts" file as was mentioned by another user.
Can anybody help???
thanks

You will need to restart from the beginning. Try temporarily turning off all your firewall and antivirus software until the download has completed and see if that stops the network timeout.

Itunes won't connect to store, network connection timed out

hey
its been a while now and its really starting to annoy me. my itunes won't connect to the store anymore and its been so long i can't remember what made it happen, i get an error message coming up saying network connection timed out ... no error codes appear.
i am on vista using windows firewall any help would be great
thanks
ps ran the diagnostics thing and ...
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
DIXONSXP F71IX1
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 2CD15BEB3A65D713
Current user is not an administrator.
The current local date and time is 2009-05-11 22:55:05.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {07364232-E167-4026-91DE-D8CFCE06A923}
Description: 802.11g Mini Card Wireless Adapter
IP Address: 192.168.1.67
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Mon May 11 21:59:06 2009
Lease Expires: Tue May 12 21:59:06 2009
DNS Servers: 192.168.1.254
192.168.1.254
Adapter Name: {FE8AEE52-0E28-4AF6-BF42-DA227457820E}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-03-12 22:50:42.
Message was edited by: hurley_aiden

Hi,
What security software is running on the PC? The security software could be causing the issue, try to reconfigure or temporarily disable it.
You can also try flushing the DNS as shown here: http://support.apple.com/kb/HT1527
This article: http://support.apple.com/kb/TS1368 provides more troubleshooting tips.
-Jason

Trying to restore iPhone 4s, and receive "Connection attempt to firmware update server was unsuccessful. The network connection timed out."

I've tried updating on both my desktop and laptop, neither work. I have the newest version of iTunes as well, so that can't be the problem. When I run diagnostics:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion g7 Notebook PC
iTunes 11.3.1.2
QuickTime not available
FairPlay 2.6.15
Apple Application Support 3.0.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0038BB880CE6FDE0
Current user is not an administrator.
The current local date and time is 2014-09-04 12:48:09.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 4.0.5
Plug-in File Version: 6.0.5.4
Plug-in Path: C:\Program Files (x86)\iTunes\Plug-ins\itw_scrobbler.dll
iPodService 11.3.1.2 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CE989488-FC81-488B-A970-91D722749820}
Description: Realtek RTL8188CE 802.11b/g/n WiFi Adapter
IP Address: 192.168.254.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.254.254
DHCP Enabled: Yes
DHCP Server: 192.168.254.254
Lease Obtained: Thu Sep 04 12:18:22 2014
Lease Expires: Fri Feb 25 02:18:22 2022
DNS Servers: 192.168.254.254
Adapter Name: {5E3757D2-481F-4D48-B535-A6A6ACF48517}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969
Lease Expires: Wed Dec 31 17:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-09-04 12:47:39

Hi christeag,
The only thing I can identify as an issue is that your Windows Firewall is running and iTunes is not enabled in it, so this may be the source of your issue. Here is an article for you that will help you rectify this situation:
How to enable iTunes in Windows Vista, Windows 7, and Windows 8 firewall
http://support.apple.com/kb/HT2553
Thanks for coming to the Apple Support Communities!
Regards,
Braden

We could not complete your itunes store request. the network connection timed out

Can anyone help me with this message? We could not complete your itunes store request. The network connection has timed out.

im not sure how this works but i seem to be getting that same message matter fact my ipad 1 went into recovery mode and all i was doing was playing a game and it showed that i had to connect to itunes did that and it said it had to update and i did that and upon the update it showed network connections timed out. tech support said to turn off firewall and anti virus and try again did that and it did the same thing. and im not sure what else im supposed to do. i can get it fixed threw best buy but the thing is paying 30 bucks ***** and you know i souldn't have to pay if itunes would fix there problem it's not my rouder and it's not my internet cause i have went to other peoples homes and tryind and get the sam ething so it has to be apple or itunes not sure which but wish they would fix the problem

Unable to install ios5, keeps saying network connection timed out

Unable to install ios 5, after downloading, during installation, message says unable to install due to network connection timed out, check your network settings but as far as I know, the network connections are fine. what should I do to correct this problem?

This is aksed and answered many times each day. The forum search bar is on the right side of this page.
Disable your firewall/security software and try again.

Cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download

cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download

When you get anything that says your network connection timed out it either means you lost internet connection or there is something blocking the connection between the computer and the servers that it is trying to connect to.
If you have a solid internet connection and can browse to websites fine it's either an anti-virus program or a firewall on the computer OR a firewall in the router's settings that you use to connect to the internet.
Reconfigure any security software to allow Apple's servers to pass.
Useful information for configuring your security software:
IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
          ▪          port 80
          ▪          port 443
          ▪          phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com, ax.init.itunes.apple.com, ax.phobos.apple.com.edgesuite.net
iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
iTunes also contacts VeriSign servers during an iPhone restore and activation:
          ▪          evintl-ocsp.verisign.com
          ▪          evsecure-ocsp.verisign.com
For more information see Update and restore alert messages on iPhone and iPod touch
Temporarily disable or uninstall your security software
If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer.

Ipod wont restore and update. network connection timed out. help!???

I restored my ipod touch 2g 8gb. I went into itunes and followed the steps. I clicked restore and update and it goes through the whole process and gets all the way to the end and it says ipod software update (processing file) then a pop up comes up telling me "there was a problem downloading the software for the ipod. the network connection timed out". i've tried it in different usb ports and i've turned off the firewalls. still nothing. does anyone have a solution for me?? i've been trying for a few days now and i've look all over the internet to fix this issue. i'm at the point i'm just annoyed so i'm posting here for help. any help would be awesome! thanks

When you get anything that says your network connection timed out it either means you lost internet connection or there is something blocking the connection between the computer and the servers that it is trying to connect to.
If you have a solid internet connection and can browse to websites fine it's either an anti-virus program or a firewall on the computer OR a firewall in the router's settings that you use to connect to the internet.
Reconfigure any security software to allow Apple's servers to pass.
Useful information for configuring your security software:
IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
port 80
port 443
phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com
For a more complete list of ports used by Apple products see "Well known" TCP and UDP ports used by Apple software products.
iTunes also contacts VeriSign servers during an iPhone restore and activation:
evintl-ocsp.verisign.com
evsecure-ocsp.verisign.com
For more information see Update and restore alert messages on iPhone and iPod touch
Temporarily disable or uninstall your security software
If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer.

"Network Connection Timed Out" every time I try updating

Ive been trying to update to 4.1 all day but Ive hit a major snag--every time I download the upgrade, no matter at home starbucks or school, it gets to the VERY END (literally, it gets to the "processing" point), and says network connection timed out.
Ive uninstalled itunes, tried on 9, tried on 10...nothin!

I was having this issue for two days and saw on another post to pause/turn off your security software. I have Kaspersky 2011 and paused it (right clicked on the icon in the tray and hit "Pause"). I know it's painful to do--I hate the vulnerability--but it worked beautifully after doing so. This was the only thing I tried and it worked.
Hope this helps.
w.

Genius: "network connection timed out"

I have nevere been able to activate Genius so far and I find the problem quite annoying, as I would like to use the new features.
Every time I try to avtivate it, it stops at step 2, showing me the error "Network connection timed out". I tried to deactivate my Antivirus software (Avast!) and my firewall (Windows firewall) but the problem is still there.
Unfortunately, none of the other posts I've read was useful, so please help me.

This is the report I get:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
To Be Filled By O.E.M. ConRoeXFire-eSATA2.
iTunes 9.0.0.70
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
Libreria aggiornamento iPod 9.0d11
Driver CD 2.2.0.1
DLL driver CD 2.1.1.1
Apple Mobile Device 2.6.0.32
Driver Apple Mobile Device 1.45.0.0
Bonjour 1.0.6.2 (118.5)
Numero di serie di iTunes EA81FD80AA4F70AB
L'utente attuale non è amministratore.
La data e l'ora locali sono 2009-09-15 16:14:25.
iTunes non funziona in modalità sicura.
Informazioni sull'apparato di visualizzazione:
ATI Technologies Inc., RADEON X550 (Microsoft Corporation - WDDM)
ATI Technologies Inc., RADEON X550 Secondary (Microsoft Corporation - WDDM)
** Informazioni plugin esterni **
Nessun plugin esterno installato.
ID Genius: e65ff4164f73608ef98bea0333a4ab06
iPodService 9.0.0.70 attualmente funzionante.
iTunesHelper 9.0.0.70 attualmente funzionante.
Apple Mobile Device service 2.50.39.0 attualmente funzionante.
** Test connettività di rete **
Informazioni adattatore di rete
Nome adattatore: {FF67D224-4638-4A54-84EB-7D19F2049551}
Descrizione: Scheda NIC Gigabit Ethernet PCI-E Realtek RTL8168/8111 (NDIS 6.0)
Indirizzo IP: 192.168.1.2
Maschera di sottorete: 255.255.255.0
Gateway di default: 192.168.1.1
DHCP abilitato: Sì
Server DHCP: 192.168.1.1
Assegnazione ottenuta: Tue Sep 15 15:30:28 2009
Scadenza assegnazione: Tue Sep 15 20:57:08 2009
Server DNS: 192.168.1.1
192.168.1.1
Connessione attiva: Connessione LAN
Connesso: Sì
In linea: Sì
Utilizzo modem: No
Utilizzo LAN: Sì
Utilizzo proxy: No
Supporto SSL 3.0: Attivo
Supporto TLS 1.0: Attivo
Informazioni firewall
Windows Firewall è attivo.
iTunes è abilitato in Windows Firewall.
Tentativo di connessione al sito web di Apple riuscito.
Tentativo di connessione ad iTunes Store riuscito.
Tentativo di connessione sicura ad iTunes Store riuscito.
Tentativo di collegamento sicuro al server di attivazione di iPhone riuscito.
L'ultimo accesso al negozio è stato il 2009-09-15 16:14:02.

IPhone v3 download... network connection timed out... stopped (err = -3249)

Trying to download iPhone Software update v3 ... furthest I've got so far is 11Mb / 230.1Mb. Eg: shows average 80kb/sec download speed in iPhone Software Update but then eventually goes down to nothing & therefore bombs out...
There was a problem downloading the software for the iPhone ... The network connection timed out.
zero KB of 230.1MB - stopped (err = -3249)
Why doesnt 'resume' actually work like a 'download manager'? Eg: should resume from where it stopped (eg: about 1.2Mb downloaded), not start from the very beginning again... tried:
* resetting broadband modem
* turning iphone off/on
* iphone passcode is off
* turned off AVG virus scanner
* disbled windows vista firewall
* broadband modem connected via LAN (not wirelessly) & no firewall turned on
* STILL having issues ... doing my head in now LOL
This is probably about the 10th or more attempt... any help please?
Have:
iTunes v8.2.023
Windows Vista
iPhone 3G (trying to download v3 software) with 6.6Gb free space

USB 2.0 ...
when iphone not plugged in can still seem to 'resume' the download in itunes -> store -> downloads -> iPhone software update. Still having same problem though... managed to get as far as 15Mb, thats it.
Virgin Broadband 3G (Optus 3G) which is known to be flaky (# of drop-outs) but why wouldn't itunes/apple have a download manager that allows downloads to keep downloading during internet connection short interupts. If I click 'pause' in the downloads screen, it goes back to 0Mb downloaded... so resume/pause doesn't work. Have probably tried over 20 times now...

My network connection timed out during home sharing??

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