My network isn't connected and my torch 9810 is trying to back up it gets to 13% then stops

I've tried rebooting taking the battery out, switching on and off with and without the sim card I've left it for 3 hours backing up and when I returned it was still on 13%
Any suggestions????

Try this...
Article ID: KB29522 "Error backing up databases" message is received at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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