My new 2013 27 inch iMac restarts 3 or 4 times a day. Any ideas of what's wrong?
This is the crash report:
Anonymous UUID: 82051E3F-93EE-993F-35B4-26DCDDF413F6
Sun Jan 19 16:53:50 2014
panic(cpu 0 caller 0xffffff80162dc19e): Kernel trap at 0xffffff80162365ba, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000328c0456, CR3: 0x0000000017154002, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff80382556d0, RDX: 0x0000000000000072
RSP: 0xffffff81e9ddb830, RBP: 0xffffff81e9ddb8b0, RSI: 0x00000000328c0456, RDI: 0xffffff8037c0ab48
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x00000000ffffffff, R11: 0xffffff8016889ce8
R12: 0xffffff80382556d0, R13: 0xffffff8037c0ab20, R14: 0x00000072dd40737f, R15: 0xffffff8037c0ab48
RFL: 0x0000000000010046, RIP: 0xffffff80162365ba, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000000328c0456, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff81e9ddb4c0 : 0xffffff8016222f69
0xffffff81e9ddb540 : 0xffffff80162dc19e
0xffffff81e9ddb710 : 0xffffff80162f3606
0xffffff81e9ddb730 : 0xffffff80162365ba
0xffffff81e9ddb8b0 : 0xffffff8016235d4c
0xffffff81e9ddb8f0 : 0xffffff801622d17e
0xffffff81e9ddb920 : 0xffffff8016684ba4
0xffffff81e9ddb950 : 0xffffff80166ac8a2
0xffffff81e9ddb980 : 0xffffff80166ad045
0xffffff81e9ddb9b0 : 0xffffff7f977520eb
0xffffff81e9ddb9e0 : 0xffffff7f97758839
0xffffff81e9ddba10 : 0xffffff7f967f456a
0xffffff81e9ddba90 : 0xffffff801640cb1c
0xffffff81e9ddbae0 : 0xffffff80163fd7a0
0xffffff81e9ddbb60 : 0xffffff8016400855
0xffffff81e9ddbbb0 : 0xffffff8016406b5e
0xffffff81e9ddbca0 : 0xffffff8016403627
0xffffff81e9ddbd40 : 0xffffff8016405ffe
0xffffff81e9ddbd90 : 0xffffff801658232f
0xffffff81e9ddbdc0 : 0xffffff8016576a10
0xffffff81e9ddbe70 : 0xffffff80163fa016
0xffffff81e9ddbea0 : 0xffffff80163e46b3
0xffffff81e9ddbed0 : 0xffffff80163dda6a
0xffffff81e9ddbf40 : 0xffffff80163e4657
0xffffff81e9ddbf50 : 0xffffff801663de23
0xffffff81e9ddbfb0 : 0xffffff80162f3e06
Kernel Extensions in backtrace:
com.apple.iokit.IOStorageFamily(1.9)[9B09B065-7F11-3241-B194-B72E5C23548B]@0xff ffff7f967e8000->0xffffff7f9680cfff
com.apple.iokit.IOAHCIBlockStorage(2.4)[DE2724CF-D751-3AFF-AF39-7DB381393835]@0 xffffff7f97750000->0xffffff7f97766fff
dependency: com.apple.iokit.IOAHCIFamily(2.6.0)[EBAE52B6-A74C-39C9-8845-3F737C85DA9F]@0xfff fff7f9772a000
dependency: com.apple.iokit.IOStorageFamily(1.9)[9B09B065-7F11-3241-B194-B72E5C23548B]@0xff ffff7f967e8000
BSD process name corresponding to current thread: launchd
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000016000000
Kernel text base: 0xffffff8016200000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 493338313436
last loaded kext at 387251786855: com.apple.iokit.SCSITaskUserClient 3.6.0 (addr 0xffffff7f987ac000, size 36864)
last unloaded kext at 189058295526: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f986b0000, size 8192)
loaded kexts:
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.AppleUSBCDC 4.2.1b2
com.apple.filesystems.msdosfs 1.9
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.GeForce 8.1.8
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleIntelHD5000Graphics 8.1.8
com.apple.driver.AppleLPC 1.7.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelFramebufferAzul 8.1.8
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleHWAccess 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleSDXC 1.4.0
com.apple.driver.AirPort.Brcm4360 800.21.45
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.4 GHz, 16 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 23.10
Tarkan, Sailagain, and kerbmac,
"Exact same problem" seldom proves to be the issue here. Example: kerbmac has installed some Symantec product--they are poison to Macs.
Each of you please start a new thread. It is terribly difficult to help more than one person per thread when complex issues are involved. It dilutes the help due the orignal poster, and "tag-ons" are often ignored by helpers here. Be sure to post your details in the new threads.
This also is often better than posting crash logs, at least early in the process: Please download and install this free utility:
http://www.etresoft.com/etrecheck
It is secure and written by one of our most valued members to allow users to show details of their computer's configuration in Apple Support Communities without revealing any sensitive personal data.
Run the program and click the "Copy report to clipboard" button when it displays the results. Then return here and paste the report into a response to your initial post. It can often show if any harmful files/programs are dragging down your performance.
Starting your own thread is the best way to get the targeted help you need. Thank you.
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com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000 com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9 769436]@0xffffff7f816c4000->0xffffff7f8172afff dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000 dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80cc3000 dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c8a000 BSD process name corresponding to current thread: WindowServer Mac OS version: 11G63 Kernel version: Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64 Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5 System model name: MacBookPro9,2 (Mac-6F01561E16C75D06) System uptime in nanoseconds: 5870204567267 last loaded kext at 49584802694: com.apple.driver.AppleMikeyHIDDriver 122 (addr 0xffffff7f8167a000, size 20480) last unloaded kext at 200341249727: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f814f7000, size 8192) loaded kexts: com.apple.driver.AppleMikeyHIDDriver 122 com.apple.driver.X86PlatformShim 5.0.0d8 com.apple.driver.AGPM 100.12.75 com.apple.driver.AppleHDA 2.2.5a5 com.apple.driver.AppleUpstreamUserClient 3.5.9 com.apple.driver.AudioAUUC 1.59 com.apple.driver.AppleMikeyDriver 2.2.5a5 com.apple.driver.AppleSMCLMU 2.0.1d2 com.apple.driver.AppleIntelHD4000Graphics 7.3.2 com.apple.driver.SMCMotionSensor 3.0.2d6 com.apple.driver.AppleSMCPDRC 5.0.0d8 com.apple.iokit.IOUserEthernet 1.0.0d1 com.apple.iokit.IOBluetoothSerialManager 4.0.8f17 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AudioIPCDriver 1.2.3 com.apple.driver.ApplePolicyControl 3.1.33 com.apple.driver.AppleLPC 1.6.0 com.apple.driver.AppleBacklight 170.2.2 com.apple.driver.AppleMCCSControl 1.0.33 com.apple.driver.AppleIntelFramebufferCapri 7.3.2 com.apple.filesystems.autofs 3.0 com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17 com.apple.driver.AppleUSBTCButtons 227.6 com.apple.driver.AppleUSBTCKeyboard 227.6 com.apple.driver.AppleIRController 312 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1 com.apple.BootCache 33 com.apple.iokit.SCSITaskUserClient 3.2.1 com.apple.driver.XsanFilter 404 com.apple.iokit.IOAHCISerialATAPI 2.0.3 com.apple.iokit.IOAHCIBlockStorage 2.1.0 com.apple.driver.AppleSmartBatteryManager 161.0.0 com.apple.driver.AppleFWOHCI 4.9.0 com.apple.driver.AirPort.Brcm4331 561.7.22 com.apple.driver.AppleSDXC 1.2.2 com.apple.driver.AppleUSBHub 5.1.0 com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8 com.apple.driver.AppleEFINVRAM 1.6.1 com.apple.driver.AppleAHCIPort 2.3.1 com.apple.driver.AppleUSBEHCI 5.1.0 com.apple.driver.AppleUSBXHCI 1.1.0 com.apple.driver.AppleACPIButtons 1.5 com.apple.driver.AppleRTC 1.5 com.apple.driver.AppleHPET 1.7 com.apple.driver.AppleSMBIOS 1.9 com.apple.driver.AppleACPIEC 1.5 com.apple.driver.AppleAPIC 1.6 com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0 com.apple.nke.applicationfirewall 3.2.30 com.apple.security.quarantine 1.4 com.apple.security.TMSafetyNet 8 com.apple.driver.AppleIntelCPUPowerManagement 195.0.0 com.apple.driver.DspFuncLib 2.2.5a5 com.apple.iokit.IOSurface 80.0.2 com.apple.iokit.IOSerialFamily 10.0.5 com.apple.iokit.IOFireWireIP 2.2.5 com.apple.iokit.IOAudioFamily 1.8.6fc18 com.apple.kext.OSvKernDSPLib 1.3 com.apple.driver.AppleHDAController 2.2.5a5 com.apple.iokit.IOHDAFamily 2.2.5a5 com.apple.driver.X86PlatformPlugin 5.1.1d6 com.apple.driver.AppleSMC 3.1.3d10 com.apple.driver.AppleSMBusPCI 1.0.10d0 com.apple.driver.IOPlatformPluginFamily 5.1.1d6 com.apple.driver.AppleGraphicsControl 3.1.33 com.apple.driver.AppleBacklightExpert 1.0.4 com.apple.iokit.IONDRVSupport 2.3.4 com.apple.driver.AppleSMBusController 1.0.10d0 com.apple.iokit.IOGraphicsFamily 2.3.4 com.apple.kext.triggers 1.0 com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17 com.apple.iokit.IOBluetoothFamily 4.0.8f17 com.apple.driver.AppleUSBMultitouch 230.5 com.apple.driver.AppleThunderboltDPInAdapter 1.8.5 com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5 com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5 com.apple.iokit.IOUSBHIDDriver 5.0.0 com.apple.driver.AppleUSBMergeNub 5.1.0 com.apple.driver.AppleUSBComposite 5.0.0 com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1 com.apple.iokit.IOBDStorageFamily 1.7 com.apple.iokit.IODVDStorageFamily 1.7.1 com.apple.iokit.IOCDStorageFamily 1.7.1 com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1 com.apple.driver.AppleThunderboltNHI 1.6.0 com.apple.iokit.IOThunderboltFamily 2.0.3 com.apple.iokit.IOFireWireFamily 4.4.8 com.apple.iokit.IO80211Family 420.3 com.apple.iokit.IOEthernetAVBController 1.0.1b1 com.apple.iokit.IONetworkingFamily 2.1 com.apple.iokit.IOUSBUserClient 5.0.0 com.apple.iokit.IOAHCIFamily 2.0.8 com.apple.iokit.IOUSBFamily 5.1.0 com.apple.driver.AppleEFIRuntime 1.6.1 com.apple.iokit.IOHIDFamily 1.7.1 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 177.9 com.apple.kext.AppleMatch 1.0.0d1 com.apple.driver.DiskImages 331.7 com.apple.iokit.IOStorageFamily 1.7.2 com.apple.driver.AppleKeyStore 28.18 com.apple.driver.AppleACPIPlatform 1.5 com.apple.iokit.IOPCIFamily 2.7 com.apple.iokit.IOACPIFamily 1.4 Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f38 Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.22) Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en1 Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB Serial ATA Device: HL-DT-ST DVDRW GS31N USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2 USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3 USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2 USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3 USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9 USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 5 USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4
What the HECK is happening and whats causing this???? How do i fix it?That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:
A stale or corrupt kernel cache
A damaged OS X installation
A fault in a peripheral device, if any
Corrupt non-volatile memory (NVRAM)
An internal hardware fault (including incompatible memory)
An obscure bug in OS X
You may already have ruled out some of these.
Rule out #1 by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.
Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.
If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model. Memory that is either slower or faster than specified may be incompatible.
The Apple Hardware Test, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.
In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.
Connecting more than one display is another reported trigger for OS X bugs.
In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.
If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.
Print the first page of the panic report and bring it with you.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least two independent backups.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed. -
Hello, I installed my new Apple TV and successfully completed the configuration (Wireless network, Apple ID, and others) yet I am always in the Computers and Setting page… can’t move to the main page – any idea on what and how, please?
Welcome to the Apple Community.
Unfortunately, a number of users appear to have encountered this problem. Some of these users have reported that the problem just disappears the following day or shortly after. Other users have found various other solutions to this problem.
Firstly, are you receiving any date and time errors when you turn on your Apple TV?
Check that you are properly connected to the Internet, by ensuring that you have a proper IP address and not one starting with 169. Also check that your location for the iTunes Store is set correctly, if so you might try changing it and then changing it back.
If the problem persists try restarting the Apple TV by removing ALL the cables for 30 seconds, or resetting it using the reset option under general. You should also try restarting your router, or if this doesn't work you might like to try a restore. -
I just got a notice to update my firefox to 4.0 and when I downloaded the new software it indicated: that I can't open the application "Firefox" because it is not supported on this architecture. Any ideas about what might be wrong and how to fix it?
Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html -
My wireless keyboard no longer connects with my iMac since changing the batteries. It now shows as not connected, not paired and not configured. A friend recently connected his iPad to the iMac and since then the problem started. Any ideas to resolve this?
a friend told me that he wants my os x cd for my macbook pro to upgrade his imac.
The discs that come with your Mac are "machine specfic" and cannot be used on another Mac. -
I tried to export photos from iMac to iPad using a USB flash drive. The photos are on the drive but when I plug it into the iPad, the iPad says the device requires too much power. Any ideas of what type of USB flash drive I should use?
You can transfer photos outside of iTunes. I do it all the time. THat said, i have a 50/50 success rate with them. I'd avoid sandisk and kingston, their bundled software triggers the 'too much power' warning.
I've had mixed luck with lexar, some work, some don't.
I did have good luck with an older 4 gig geek squad one.
Look for drives without software on them, without bright LED lights and I haven't gotten any larger than 4 gig to work, but that may just be me.
For a less troublesome way? h onestly, I use a SD card that I've formatted with the DCIM folder. I've never had one of them trigger the 'too much power' warning. Just make sure they're not SDXC. those don't work. -
im trying to type my password but only zero and nine work I tried restarting but it still wont work have any ideas please answer ASAP
Have you tried resetting your iPad?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
No data will be lost. -
How my iMac connects to printers-group by LAN. Any ideas in the other methods?
How my iMac connects to printers-group by LAN? Any ideas in the other methods?
I have idle-word in Printer Preferrence-Box. I cannot use the printer which linked PC by LAN."There is no way for the user to control which base station the Mac connects to in a roaming environment. "
Well, actually there is: and I'm surprised I didn't think of this before - even more surprised no-one else has!
The upstairs iMac connects to the Express via an ethernet cable - so I just un-ticked "Allow wireless clients" in the Airport Utility of the upstairs express. Therefore disallowing the downstairs iMac from joining the upstairs Express - and forcing it to connect to the downstairs, closer, Extreme Base Station!!!
That's OK if the upstairs one IS connected via ethernet - but if it wasn't, the other way of controlling which iMac connects to which Express is via Mac Addresses isn't it? I can make one Express allow certain computers and the other Express allow/disallow the others - simple. Simple but not mentioned anywhere.
So, thanks Chris - well done!
Message was edited by: ChrisRR -
The display on my 2003 iMac is starting to dim and darken. Any ideas?
The display on my 2003 iMac is starting to dim and darken. Any ideas?
Most likely your CRT is failing, the tube will need replacing.
-
HT3275 iMac.sparsebundle" is already in use ...any idea what this is ?
iMac.sparsebundle” is already in use ...any idea what this is ?
If you are running Mountain Lion and getting this message when trying to backup, try this:
Open AirPort Utility (If you are in Mountain Lion this will be 6.0 or Higher)
Select you Time Capsule
Select the Disk Tab
Deselect "Enable File Sharing"
Click OK Let the Time Capsule Re-Boot
Go Back into AirPort Utility and re-select "Enable File Sharing" and let it Re-Boot again.
This should fix the problem.
If you are not running Mountain Lion the advice provided by other should work (http://pondini.org/TM/C12.html). The main thing is to reset users. -
I have an Apple Trackpad that shows that it is connected with Bluetooth but it is not responding. I've tried restarting the computer, disconnecting and reconnecting and also turning the trackpad on and off but it simply does not respond. Does anyone have any idea on what is going on here?
There are reports of similar behavour but generally it is due to battery connections. Is the indicator light working steadily or does it blink or even not function. Here is the Apple document dealing with some of the problems.
http://manuals.info.apple.com/MANUALS/1000/MA1544/en_US/Magic_Trackpad_UG.pdf
Is your machine within the guarantee period or under Apple care. If so, return it to any apple retailer for examination and possible replacement. -
I upgraded my iMac to Mountain Lion and it has been painfully slow ever since. Any ideas on what might be happening and how to fix it?
First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Otherwise, take the steps below when you notice the slowdown.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.
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