My new 5s phone is not accepting my passcode.

my new 5s phone is not accepting my passcode. I cannot access anything. The phone is brand new, the code worked in the store. But it needed to finish downloading my info from the icloud at home with my wifi, but then it wouldn't let me in. Help!

Hi blombo,
I apologize, I'm a bit unclear on the exact nature of your issue. If you are having issues with the passcode used to unlock your iPhone, you may find the following article helpful:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
On the other hand, if you are able to unlock your iPhone (or don't have it set to lock) and are instead talking about your Apple ID (the account used for things like iCloud or the iTunes/App Store), then this article may be more useful:
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Regards,
- Brenden

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