My new 6th generation ipod is not recognized by itunes or my computer. I went through all the troubleshooting steps in the help guide and the ipod is not recognized anywhere on the computer, not even as an 'unknown device.'

I can't find any answers to this question besides a discussion from 2006 regarding a "SPTD driver installation" with a broken link. I don't think it's the cable because I can still charge the ipod, but the device is not listed in My Computer or in the Device Manager or anywhere. The ports work with other USB cables including my web cam. Help, anyone?

If you uninstalled and reinstalled iTunes, did you follow the steps in this support document http://support.apple.com/kb/HT1923 exactly. Check and make sure. If you did, then try this support document to get the phone into the Recovery mode. It may take more than one try. http://support.apple.com/kb/HT1808

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I uploded the new itunes software and now my ipod touch is not getting reconized in my itunes. I went through all the trouble shooting support from apple. But I do have a avast antivirus on my computer i wonder if that is what is holding it up

I uploded the new itunes software and now my ipod touch is not getting reconized in my itunes. I went through all the trouble shooting support from apple. But I do have a avast antivirus on my computer i wonder if that is what is holding it up

Could be since it (security software) is listed as #5 in the following:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

New 6th generation ipod - loaded my library onto the iPod all songs are greyed out and I cannot add a playlist.

I have purchased a new 6th generation ipod and registered it with Apple- it has loaded all my library onto the iPod but when the library is displayed all songs are greyed out and I cannot add a playlist. Can anyone help me ?

The content that you are viewing on your Nano via iTunes is grayed out since your iPod is set up for automatic syncing with your iTunes library. If you want to be able to manually manage your contents (which is sounds like you are trying to do), you must enable the Manually manage music option from under your iPod's Summary tab in iTunes.
B-rock

I have went through all the steps and my ipod will stil not show in itunes

I have went through all the steps and my ipod will still not show in itunes it was before

You must not have done ALL the steps. What version of iTunes are you using?
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
 Cheers, Tom

Cannon 8800F not working with OS X yosemite 10.10.1 . I have downloaded the latest drivers and firmware from Canon. I called Canon for support and went through all the checks , but, still my iMac did not see the scanner. Any new ideas?

cannon 8800F not working with OS X yosemite 10.10.1 . I have downloaded the latest drivers and firmware from Canon. I called Canon for support and went through all the checks , but, still my iMac did not see the scanner. Any new ideas?

Have you done any of the following?
http://support.apple.com/kb/PH18614 OS X Yosemite: Reset the printing system
Repaired permissions & restarted your comp after the installations of the drivers?
Sometimes, installing the GIMP drivers help with printing issues: http://gimp-print.sourceforge.net/MacOSX.php
What to do when you can't print
=============
not working with OS X yosemite 10.10.1
Per your profile
Mac OS X (10.7.3)
Conflicting info: Please update/correct your profile so that you can receive the correct troubleshooting suggestions. This will assist the users in trying to help you. Thank you.

Since purchasing the Note 3 in October i have had nothing but issues. I went through all the steps and eventually I was sent a different phone, which was working for the most part until the recent upgrade. Now I am back to the old issues, no service, it a

Since purchasing the Note 3 in October i have had nothing but issues. I went through all the steps and eventually I was sent a different phone, which was working for the most part until the recent upgrade. Now I am back to the old issues, no service, it actually says not moblie network available, when everyone else in my family has coverage and are on my plan with iphones. I am missing text messages and dropping calls left and right. This is unacceptable for the cost of this phone and my service. I have did a hard reset etc. What else can I do??

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

About a month ago my wifi switch greyed out. I went through all the trouble shooting and ended up going to the Genius Bar and got a new iPhone 4S. Now the switch greyed out on the new one.. help!

About a month ago my wifi switch greyed out. I went through all the trouble shooting and ended up going to the Genius Bar and got a new iPhone 4S. Now the switch greyed out on the new one.. help!
I've had my new one for less than 3 weeks. What gives? I'm loosing faith in apple

no body?

I have an iphone 4 jammed in MDU mode, I conect to itunes and asked to restore, it went through all the steps and nearly completed it gives me an error message saying cannot be restored error -1. Can anybody help me how to restore my iphone

I have an iphone 4 started the problem saying no service, then when restarting asked to connect to itunes and became jammed in MDU mode, I connect to itunes and clicked on restore, it went through all the steps and nearly completed it gives me an error message saying cannot be restored error -1. Can anybody help me how to restore my iphone. or what to do next, some reseller asked me to go the shop where I bought to replace it for me as this error cannot be restored by any shop. It has to be returned to apple and get it replaced. The warranty already expired and don't know what to do.
Please help

Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
http://support.apple.com/kb/TS3694#error1

I'm running Windows 7 and iTunes and the other Apple programs wouldn't automatically update. Went through all the options and finally had to delete all Apple files and re-download iTunes. Worked fine, until the next update. Is there a glitch in the system

I'm running Windows 7 and iTunes (and the other Apple programs) wouldn't automatically update. Went through all the options and finally had to delete all Apple files and re-download iTunes. Worked fine, until the next update. Is there a glitch in the system? Does someone know of some proprietory block (I think it is related to Quicktime)? Also, once I re-downloaded everything, cleaned everything up, and deleted duplicate files, I closed down my computer. When I re-started it, iTunes was "brand new" -- all of my music, organization, tagging, etc. was gone and had to start over. Idea?

Ok, so after like 4 days of going through all these different issues, I figured out that several programs weren't downloading, and it was an issue with my wireless connectivity messing up the digital signatures, so if you plug in your comp to the modem and delete your temp files, it should start to work!

I went through all the steps to download the trial of Adobe Photoshop Elements 13. It says download completed, but nothing happened afterwards prompting to launch the program. I checked finder (MAC OS) and couldn't find it. Only have Adobe download assist

I went through all the steps to download the trial of Adobe Photoshop Elements 13. It says download completed, but nothing happened afterwards prompting to launch the program. I checked finder (MAC OS) and couldn't find it. Only have Adobe download assistant. How do I open and run the program?

Jediii please see Photoshop Elements 13 download complete. What to do next? where this topic was just discussed.

IPod with click wheel not recognized by computer and doesn't show up in itunes. Have went through all the suggested tips and its not the cable.

ipod with click wheel not recognized on two separate laptops. Checked the cable and newer ipod shuffle works fine. Ipod will play already loaded music and play from a dock. Have went through the 5Rs and still not working. Any help appreciated.

Checked the cable and newer ipod shuffle works fine.
You're not trying to connect the iPod with click wheel using the short USB cable for the iPod shuffle, are you? If so, that won't work. The shuffle uses its headphone jack for the data connection. All other iPods use the dock connector, using a standard docking cable.

My ipod nano 6th generation doesn't appear on my itunes or my computer everything is up to date on my laptop and when plugged in theres a charging symbol on the battery in the upper right hand corner

When I connect my ipod nano to my laptop it shows the icons on it and in the upper right hand corner it has a charging symbol on the battery symbol but my ipod still doesn't appear in my computer or itunes ... is there anything i can do to fix it ... everything on my laptop is up to date

Hello delilahca,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Best of luck,
Mario

Ok im trying to put ipod in recovery mode went through all the steps but when the itunes and ubs icon comes up nothing happens ?

ok i am trying to put my ipod in recovery mode but when the itunes and ubs icon comes up on the ipod im not sure what to do next how do i connect ?

You then have to connect the iPod to your computer and restore via iTunes.
iTunes: Backing up, updating, and restoring iOS software

My ipod wont turn on and displays a sad face with the support website. I've went through all the steps to fix it with no luck. Any suggestions would be greatly appreciated!

Please Help!

If the steps on the support site failed to correct the issue, it notes that the issue is likely hardware related with the iPod's hard drive, meaning you'll want to have it serviced/replaced either by Apple or a third party service.
B-rock

Everytime I try to play a recently downloaded song I am told my computer is to authorized to play the requested song, but the computer is authorized. Went through all the steps iTunes support had on their website and none of them solved the problem.

Not quite sure what to do about this. All of the previous music that I have downloaded works fine but for the past week anything that I purchase from iTunes Store will not play because it states the computer is not authorized to play, but it is authorized and the purchased songs were purchased under the same account.

Have you tried this?
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389

My new 6th generation ipod is not recognized by itunes or my computer. I went through all the troubleshooting steps in the help guide and the ipod is not recognized anywhere on the computer, not even as an 'unknown device.'

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