My new account is blocked, and I can't get custome...
I set up a Skype account for my wife the other day. We decided to purchase a subscription to the US. We had a lot of trouble getting our debit/credit cards to work because of the problem the Skype website has with "Verified by Visa". (There is a long thread in the Skype community about this problem.) Finally, we got the third card we tried to work. After that, we made a few test calls to our cell phones. I then submitted a caller-id request to have our calls display my wife's mobile number. Later that night, we got a notification that our subscription fee was being refunded. When we log on to my wife's account there is a message: "You are currently restricted from purchasing services or redeeming vouchers. Please contact Customer Support to review your account status." I contacted customer support. They said, "Your Skype account is was used to abuse Skype services and use the account fraudulently....Our records and data shows conclusive information of breach of policy. The account will not be activated." I have no idea what they mean, and couldn't get him to give me any details or contact information for someone who could help me resolve this. I don't know what is wrong or how to fix it. Can anyone help me with this?
I think it is only the customer support that can possibly assist you from this point. If they will still be unable to provide mode details or clarification, just hope that they can at least inform you of what your possible options are.
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