My new AirPort Extreme will not turn on anymore, no lights when plugged in.

My new AirPort Extreme will not turn on anymore, no lights when plugged in.  I just bought it a few days ago. It has been working fine. I left the house for most the day and when returning home it would turn back on. I have tried to plug it into other outlets...nothing, I've tried the reset button...Nothing.

That is reported here a few times.. just take it straight back to apple or place of purchase for immediate exchange.

Similar Messages

  • My new Airport Extreme will not allow access to a Microsoft Exchange server

    I just installed a new Airport Extreme at home and now I cannot access my work e-mail which is on a Microsoft Exchange Server.  If I go back to my old wi-fi Access Point my work e-mail comes in and out with no problems, but when I hook the Airport Extreme it keep saying the connection is bad and to check the e-mail username and password.

    If you setup the AE wrongly, as a router when you already have a router, then you must bridge the AE. Apple nowadays reckon they should be top dog and force the AE to router mode.. unfortunately this is wrong on at least 50% of the setups and their support says double NAT doesn't matter.. well it does matter.
    You can do a simple test.. traceroute 8.8.8.8 from terminal or network utility.
    If you find two separate private IP addresses the AE is setup wrongly and it must go to bridge mode.
    Eg.. here is mine.. you will note there is hop 1, the main router.. 192.168.2.254 and the next hop is internet IP.
    What you want to avoid is 10.0.1.1 and then 192.168.1.1 or any other combo of private IP addresses.
    If the AE is setup correctly and there is only a single private IP in the traceroute then you have a different issue.
    The AE is blocking the ports required for you to access your mail.
    You will need to setup manual port forwarding to get this working. There is no firmware fix as this issue is in every firmware for the AC version AFAIK, but certainly if you are trying on previous firmware check for upgrade.
    Port forwarding check what ports are required..
    https://support.microsoft.com/kb/176466/EN-US
    And folllow the instructions to open them.
    https://discussions.apple.com/docs/DOC-3415

  • New AirPort Extreme will not connect to internet

    Purchased AirPort Extreme to replace older D Link 655 router. All of my Apple gear has been plug and play except this
    Extreme router.  I cannot get an internet connection to save my soul.  I tried connecting thru both my MacBook Pro and my HP Pavilion dv6.  I just assumed I could move the ethernet cord from the DIR-655 to the AirPort and all would be fine.  Not so.  I have reset, unplugged and restarted so many times I lost count.  Nothing works.  What am I doing wrong.  I even swapped out at store where I bought thinking I had defective router.  any ideas?  My wife works from home and I really need a better router with greater reach and thought this was it.  Please help.

    Simply restarting the modem will not always allow it to reset correctly so that it will issue a new valid IP address to the AirPort Extreme.
    Power off the cable modem completely for at least 30 minutes....longer will not hurt. Be sure to unplug the power cord from the back of the modem or unplug the power cord at the AC wall jack. If the modem has an easily accessible battery, pull the battery.
    Power off the AirPort Extreme as well.
    After the modem power down period, insure that the Ethernet cable from the modem is connected to the WAN "O" port on the AirPort Extreme. Reinstall the modem battery if it was installed previously.
    Power up the modem and let it run for 10 minutes by itself.
    Then power up the AirPort Extreme and let it run for a few minutes. Check to see if the Internet connection is working correctly now.

  • New AirPort Extreme will not Connect to iPhone 5

    I just upgraded my old AirPort to an AirPort Extreme.  Everything seems to be working fine, except my iPhone 5 will not connect to the new Airport.  When it is selected as the new wifi option, the connection wheel just spins and spins and it will not connect to the wifi.

    Reset the airport to factory and start over.
    The Factory Reset universal
    Unplug your TC/AE. Hold in reset. and power the TC/AE back on..  all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
    Release reset.
    If it doesn’t flash rapidly you have released reset at some point and try again.
    Be Gentle! Feel the switch click on. It has a positive feel..  add no more pressure after that.
    TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
    No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
    In the new setup, keep all names short, no spaces and pure alphanumeric.
    eg AEgen6 for base station name.
    Since you have issues with wireless name the bands differently.. AE24ghz and AE5ghz
    Set no security to begin with.. Set 2.4ghz to channel 11, 6, 1 in that order.
    Once the iphone connects.. please set WPA2 Personal security with a pure alphanumeric password of 10-20 characters.

  • HT1515 My new Airport Express will not stop blinking an amber light.  What should I do?

    I can't seem to get my new Airport Express set up properly.  I've connected wifi cable from the modem, the USB printer cable and plugged in but it continues to blink amber. I've tried all the solutions mapped out in the instructions.  What could be wrong?

    Thank you so much for your reply.  I went over the AP utility and reread the notes and solved the issue!  Now, I need to solve a printing issue - I have two laptops, two Ipads and my Imac in my network and I would like them all to be able to print using my HP printer.  Working on that now!!!

  • Airport Extreme will not show USB drive installed Solved!

    Airport Extreme will not show USB drive installed Solved... At least for me!
    Here's what I had to do to make it work with the newest 7.3.1 firmware.
    Ready for this? No Joke Really!
    1. Connect your USB drive to the Airport Extreme.
    2. Turn it on.
    3. Open the Airport Utility.
    4. Go to Manual Setup.
    5. Choose Disks and File Sharing.
    Yep, we are going to set file sharing before we even see the disk we want to share!
    You (I) had to set File Sharing on and Share Disks over Ethernet checked as well as set the Work Group (In my case). THEN restart the Airport Extreme.
    After it re-started... My USB Drive was now present and ready for use.
    I also dis-allowed Guest access. I re-started ALL computers in my network, both Windows and MAC. The USB drive held and works GREAT!
    I know... Most of you thought this was a joke, It's not!
    I tried everything to get the USB drive to work and failed every time just like most other people. Doing it this way worked like a charm.
    Go Figure huh!
    Hope this helps someone with this issue.
    Message was edited by: DonaldH

    How was the usb hard drive formatted? Was it NTFS, FAT32, or HFS+?

  • My airport extreme will not connect to the Internet

    My airport extreme will not connect to my toshiba router. I connected it to my office internet this morning but when I hooked it up at home it simply will not connect. I have tried resetting all the settings and have had no luck. It did work once upon a time. I currently have my airport express hooked up so I know there is connectivity.

    I could never figure it out after trying everything I could and going to the genius bar I ended up just purchasing another extreme.  The really funny thing is that I can set up a network between the two and it works fine.  I am using it at work now with out any problems so I guess there is really no loss :-?

  • HT4628 I did the security update on 4-2-13 and now my airport card will not turn on. OS 10.6.8 Intel imac 4,1 core duo. My macbook pro did not have this issue and wifi here is working on that. Is there a setting that was changed? Thank you!

    Airport card will not turn on after security update yesterday. worked normally (for the download of the update) until then. Wifi here works fine with my Macbook Pro right now so the issue is with the card / computer / software not the provider. Did the update change something?
    OS 10.6.8 imac core duo.  The indicator is on the tool bar but is empty.

    Airport card will not turn on after security update yesterday. worked normally (for the download of the update) until then. Wifi here works fine with my Macbook Pro right now so the issue is with the card / computer / software not the provider. Did the update change something?
    OS 10.6.8 imac core duo.  The indicator is on the tool bar but is empty.

  • The wifi on my new replacement iphone4 will not turn on so i can do the lastist update so i can do the backup? , thanks

    the wifi on my new replacement iphone4 will not turn on so i can do the lastist update so i can do the backup? , thanks

    If none of the tricks like reboot (hold both the power and home buttons until the apple logo appears) do not help, take the iPhone back to an Apple store genius bar and have them test the WiFi module.  You can also connect via USB to a computer running iTunes and update that way.

  • TS1363 My ipod will not turn on at all.  When I connect it to the laptop by the USB, it does not recognize it at all.  What could possibly be the problem?  The Nano was working like 30 minutes ago.

    About 30 minutes ago, I was adding some music to the ipod Nano.  Everything was working fine.  Now, the ipod will not turn on at all.  When I connect it to the laptop with the USB, the computer does not even recognize it.  The screen has a fant image of the plug on it and it says connected.  I followed the procedures for disconnecting it when I was finished with it earlier.  Any idea what is going on here???
    Thanks

    It probably needs to be reset. The procedure is different for different Nano models: http://www.apple.com/support/ipodnano/assistant/itunes/

  • My ipod touch is completely unresponsive.  Will not turn on at all even when connected to power???? HELP!!!

    ipod touch completely unresponsive.  will not turn on at all even when connected to power source.  is it dead????

    After charging for at least an hour reset the iPod:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Next connect the iPod to your computer and see if iTunes sees the iPod.  If it does try restoring the iPod via iTunes.  If it is not visible try the following to make it visible:
    --- Place it in recovery mode via:
    iPhone and iPod touch: Unable to update or restore
    --- Place in DFU mode:
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • AirPort Extreme will not transmit a wireless signal

    I have just recieved my new AirPort Extreme and wanted to set it up before my MacBook Pro arrived. I configured it with Win XP.
    I can use it with the ethernet cable plugged in, but all my other devices (computers, PDA and PSP) will not detect the network when scanned.
    Current settings are:
    ===Wireless Tab===
    * Wireless Mode: Create Wireless Network
    * The network has been named and the extension option is selected
    * Radio Mode: 802.11n (b/g compatible)
    * Channel is Auto
    * Security is WPA/WPA 2 Personal, and is password protected
    * Under "Wireless Options" pop-up
    *Australia
    *2MB/s
    *100% transmit power
    *Group key timeout is 60mins
    The AirPort uses the internet over the local ethernet network, it detects the addresses via DHCP and sharing a public address.
    Do I have a faulty AirPort? Should I wait to get my MacBook Pro?
    Somebody please help me?
    ASUS   Windows XP   iPod with Video (60GB)

    Like some others, I had a heck of a hard time getting these new units set up. It is very unusual in my experience for Apple software to get worse witha new version, but the older Airport Administration Utility and Airport Setup Utility were easier to use than the new Airport Utility.
    Anyway, as relates to your case, it sounds to me like your problem might be that you have "Sharing a public address" selected instead of "Bridged" mode. If you are connecting to a local area network, as I am, where the DHCP service is being handled by another device (and NOT the Airport Extreme), the you want the Airport to act as a bridge so that it just passes connections back and forth between wireless devices. Once I got that straight in my head, I was well on my way to getting my net network to work correctly.
    The AirPort uses the internet over the local ethernet network, it detects the addresses via DHCP and sharing a public address.

  • My new airport extreme does not see the hard drive

    I have a new airport extreme with a hard drive connected to the USB port but the airport can't see the disk. I verified the firmware and is 7.7.1
    http://support.apple.com/kb/DL1665
    Disk was working good but after Mavericks, the problem start.
    Any suggestion?

    I had problems adding Airport expresses using Airport Utility. However I found it worked fine if I used the manual set-up option and not the Assist me option.
    Reset the airport express then, in manual set-up, set the express to 'join an airport network' add the airport network password and see if that works

  • Airport Extreme will not secure wi-fi signal

    I just had my AT&T DSL service activated, and I am trying to secure the wi-fi network using Airport Utility 6.2. My Airport Extreme is broadcasting the unsecured signal but I am completely unable to secure it.
    Modem and router are hooked up correctly. I have to configure the base station for the unsecured signal to begin broadcasting. If I cancel the configure, the signal goes away completely.
    So I configure the base station again, and I'm presented with a screen that reads "This Airport Extreme will create a network" and am presented with four fields: Network Name, Base Station Name, Password and Verify.
    I enter a password and verify it, and am then given a screen to "Provide my PPPoE information I received from my ISP." I do that, and it spins for about a minute and says I am connected to the network I created. Except there is no wifi signal and no connection.
    It has been like this for four days now. I am at my wit's end. ATT insists that the problem is not on their end. Any help anyone can give is appreciated. Thanks.

    So to be clear - you have a DSL modem from AT&T, and want your Airport Extreme to broadcast this signal as well as route it?
    You say you hooked up the modem and router correctly, are you able to get connection when plugging into the LAN port on the Airport Extreme?

  • Brand new iPhone 4 will not turn on...

    I decided to get rid of my Tilt and go to an iPhone 4. Everthing was great for two days. I love the phone. However, I got off of a call and put the phone down. Picked it up about 20 mins later and it will not turn on. The phone has not been damaged in any way water or otherwise.
    Thinking the phone is turned off,I have tried holding down the home button and the off button on the upper right hand side of the phone.
    I am new to apple products. Is the phone simply turned off and I just don't know how to turn it on or is it broken?
    If it is broken, I'm not that concerned because I know that the Apple store where I bought will replace it. I just don't want to drive out there and find out I just have the phone turned off.
    Thanks...

    I tried the charger for about 15 mins before I had to go and the phone would still not power on.
    I held the two buttons down and the Apple symbol did come on and the phone is now on and apparently working. It showed the battery empty. The weird thing is that when I got off the call before the phone quit working, the battery meter said over 50%. I only have a couple of apps on the phone besides what it came with. Incidentally, I am still running 4.01. I haven't had time to upgrade.
    Would it be normal for the battery to just drop to zero like that?
    How often should I reset my iPhone by holding down the home and sleep/wake buttons.
    Thanks for your help....

Maybe you are looking for