My NEW BB is not accepting my Old BBID

Hi, I just got a new torch 9810, I tried to use my old BBID on it but am getting a message that the ID does not exist. Am very sure it does beacuse i verified it on the Blackberry world on net.
Also i tried creating another ID the it came back with "unable to create black berry ID".

Hi and Welcome to the Community!
Please WIPE your 9810 and try again. Be 100% sure you are using the exact same credentials, and that you carefully deal with caps, symbols, or other special characters that may be within the credentials.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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