My new Bose sound dock will not charge my itouch

my new Bose sound dock will not charge my itouch Has anyone heard of this problem and it there a better speaker system out there that will charge my itouch ??

I just got one for Xmas and it works great.
Bose confirmed this in an email:
Hello Mr. XXXXX:
The iPod® Touch models are compatible with existing SoundDock® digital music system inserts. If your SoundDock system came with two universal inserts, then use the A insert for the 8GB and 16GB iPod Touch models.
If your SoundDock system came packaged with five inserts, order a new set of universal inserts by emailing us the SoundDock serial number and color, your daytime telephone number, and UPS shipping address. We will send you a set of universal inserts at no charge.
Thank you for contacting Bose Corporation.
xxx xxx
Product and Technical Support Team
Make sure you're pushing it in far enough.
I've had no troubles thus far.

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