My New Every 2 disappeared from VZW computers when they were correcting upgrade to replacement

Question

I have been a long time Verizon customer who has had New Every 2 ever since I started about 10 years or so ago. I used to have the old Western States calling plan which I switched to Nationwide 450 min plan 2 years ago when I changed to a Smartphone.
I got my $100 New Every 2 discount fine on that phone. Now I hear it went down to $50. But mine has disappeared from Verizon records (except for notes) apparently as part of their mixup when I replaced the defective smartphone (HTC Touch Pro 2). It was approved about 8 mo into my contract, but I was having trouble deciding what to replace it with (plus I was sick for several months so my brain wasn't into thinking about that). Before the year was up, I called the VZW rep who had agreed to the replacement (it was working but the backlight wouldn't always come on--sometimes I had to keep pressing it multiple times, as well as other issues).  I asked specifically if I had to do the replacement prior to the year being up. He said no, it had been agreed to so I didn't have to actually do it before the end of the year.
So I didn't. That led to multiple problems when I finally did replace it. Every step of the way, VZW was treating it as an upgrade rather than a replacement of the defective device.  They kept wanting to start a new 2 yr contract, etc & I kept telling them, no it was a replacement.  Wasted a lot of my time having to go over that each time I talked to a person. & finally, after i had adamantly refused to agree to a new 2 yr contract they said ok, but then I got a new 2 yr contract.  Ok, another call & they backed that out.
But the upgrade date was Dec 2012 instead of 2011 as it should have been. Another call. Finally they fixed that, but in so doing, rather than restore back to the original contract, they had me on mo to mo starting at the time of the replacement. & somehow in all that, the New Every 2 discount disappeared from the contract.
So I am just now upgrading--just got my new iPhone 4S which I trust will actually be a reliable smart phone for a change--but since the New Every 2 wasn't in the computer but just in the notes, I wasn't given the discount on the price, but she did give me a credit for that amount.
OK, now i'm concerned about next time. Is New Every 2 still available for those who have had it long term?
& how can I get it back in my contract, rather than just in the notes, so next time I don't have to go through all this again?
my previous phone had been a basic flip phone which just worked so I kept it for about 5 yrs before upgrading to the smart phone. I intended to keep it for several years, not expecting to have such defective WinMob phones. The replacement was a downgrade with less features & it has freezes & the alarms (which I count on) don't work well. I know smart phones are more complicated, but still. With 2 yr contracts it would be nice to have devices that actually last & work well for 2 years rather than having to have 2 devices, both of which have had issues during the 2 yr contract.
I trust the iPhone 4S will not only be a very useful & fun phone, but also a reliable one for a change, that I will keep for a while. But I am concerned about the status of New Every 2.
& now, soon I'm off to get my new iPhone 4S set up & activated at the Apple store.

Answer 1

Thank you!
I actually just got off the phone with Verizon and thoroughly confused the Verizon Rep because he has never had that question asked before! He finally "tested" the new phone's activation status to see if the phone has been activated to my account, and he said it had (even though it is not actually associated with my number), and I can do what I want with the phone- store it, use it, let someone else use it, and not worry about the 30 day policy biting me in the b*tt with a huge charge of the phone's retail price!
Phew! I like it when it doesn't take weeks to get an answer (have had MANY hours on the phone with Verizon regarding diff. issues, and am always worried that problems and questions will take way too much time to answer).