My new HP Laserjet Pro 400 M 401 cannot activate ePrint feature.

Our printer cannot connect to hp servers to activate ePrint feature.
Our network contains firewall, but we checked it and connection is not blocked by it.
DNS servers is set to google dns (8.8.8.8) and network is working, but ePrint feature is not working

Hi sanmon1985,
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
Regards,
Happytohelp01
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I work on behalf of HP

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Windows 7 32 bit with no support for HP Laserjet Pro 400 color M451dn help.

I live in a mac / PC house, I have to admit that the apple movement is growing here.
My problem Is getting my small little PC netbook Windows 7 32 bit to be able to print to my new HP Laserjet Pro 400 M451dn printer which is plugged into my 2 TB Time Capsul.
I have been successfull connecting the mac computer, and my old Windows XP computer and they work perfectly.
Everything is connected throught an etheir net corded network in the house.
I used Bonjour to connect the Windows XP computer and it worked like a charm.
When I used Bonjour to connect with my Windows 7 computer the pinter HP Laserjet Pro 400 M451dn is not listed. I have a disk with the drivers that came with the printer but it is a setup disk which is not able to provide the necessary drivers.
If any one has some suggestions I am open to give them a try. I have a portable CD / DVD player burner that I can hook to the net book as it does not have a CD drive.
Thanks

Okay, so I'm feeling slightly stupid right now. I decided I would shut the printer down for about an hour to see if that was it and what do you know- it was! I had shut it off a few times before but I guess it just wasn't long enough. What a pain!
Thank you to anyone who took the time to read this! Sorry to waste anyone's time!!

HP LASERJET PRO 400 PRINTER M401DNE CF399A drum

I m waiting to receive my new HP LASERJET PRO 400 PRINTER M401DNE CF399A in a few days. I m searching for the suplies may need in future for my printer and i couldn t find any printer drum for this model. Please help me about my issue.

The toner cartridges contain the drum, when you get a new toner cartridge you are getting the self contained drum as well. You can find supplies on the HP SureSupply site.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP LaserJet Pro 400 m401a Go offline after restart the pc

i just buy a new HP Laserjet Pro 400 m401a and i install the drivers from the dvd that i found with the printer
but after i finish and shut down the computer i found the printer offline i try to remove the usb cable but nothing
i install the driver again i work but after restart same problem again
i have 2 printer conected with 2 computer the problem the the 2 printer
please tell me what to do
thank you

I would recommend posting this in the HP Enterprise Support Forums for better coverage.
You can access the enterprise support forums at the following link.
http://h30499.www3.hp.com/
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Brand new laserjet pro 400 only prints about 1" down the left side of the page

I just unboxed a brand new Laserjet Pro 400 for a teacher, and upon running a test print, the printer only prints about 1" of the text down the left side of the page. The text fades to white, and the entire remainder of the page is blank! I re-seated the toner cardtridges, ran the cleaning program, and am still getting the same results! Any suggestions? A scan of the page is attached. It came out this way after each solution that I tried!

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Laserjet pro 400 MFP M475dw after new firmware no more WPA2

Dear all,
After I updated the above printer I was unable to connect to our WIFI network. Our SSID is hidden and has a WPA2 security. Before the upgrade everything was working fine, but now i'm unable to connect. When you enter the SSID manually it askes for the security encryption WEP or WPA. Where did the WPA2 option go???
When we use WPA we are unable to connect.
Can we download the older firmware again? I can't find it...

Hello janwillem_v,
The Laserjet Pro 400 MFP M475dw is a commercial printer. I would suggest to post in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
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Laserjet Pro 400 MFP M425DN Can not connect to HP Web Services

I have a Laserjet Pro 400 MFP M425DN printer on a network running windows 7 and we Can not connect to HP Web Services. When we use the display on the menu it comes back with error "Internal Processing error, try again or check firmware update" We installed the new firmware but still get the same message. IF type in our printers IP address into our browser we get the info on our printer but if we go to the HP web services tap and click enable it trys but come back with a "connection error"
Any ideas?
Thanks
Paul

I just updated my Firmware on this printer today to the latest version dated May 3 2013 and Web Services
worked. Had the same type of problem you had for months and had worked with HP but could never get
Web Services to work at my location with my Modem/Router.
Had tried at other locations and it would work with the old Firmware. But for some reason it did not at my
location with the Modem/Router I was using.
Again the latest Firmware fixed it. I tried all the other solutions that I had found on the internet and non of them worked.

HP Laserjet Pro 400 color M451dw vs HP laserjet Color Pro MFP M277dw

Dear,
Could you tell me what the main difference is between to printers. At this moment I use the Laserjet Pro 400 M451dw but I am very interested in the new Laserjet Color Pro MFP M277dw because you have the copy/scan utlility on this printer. Kind regards.

@ammarch
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Laserjet pro 400 eprint center is gone??? how do you manage, download or delete apps?????

Apparently there's a new "upgraded" site(hpconnected) that i get sent to instead of being about to access the eprintercenter? This site has hardly any options to do anything with my printer....i obviously see where to order more ink...you never miss the chance to sell us more of something...where do I manage the apps on my printer....I have tried to set up the scan to email wizard but i have no freaking clue what my STMP server is...i tried for about an hour to figure that out. Then after trying scan to a network folder...couldnt get that to work either....whys this so complicated? Now I want to add the scan to email APP onto my printer....
ISSUE 1....THERE IS A BUNCH OF JUNK APPS ON MY PRINTER AND THIS NEW SITE DOES NOT GIVE ME OPTIONS TO DELETE THEM. ON MY PRINTER IT TELLS ME TO GOTO THE SITE TO MANAGE THEM.....
ISSUE 2....I WANT TO DOWNLOAD THE SCAN TO EMAIL APP BUT THAT IS NOWHERE TO BE FOUND IN THE NEW HPCONNECTED SITE....
Can anyone help with this??
My printer info....
HP Laserjet Pro 400 MFP M425dn

Hello wsherman,
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

LaserJet Pro 400 MFP not working on the network port that works HELP !!!

I have a new LaserJet Pro 400 MFP (M425dn) USB works fine. When I remove the USB and plug it into the network Port no network can be found - It doesn't pick up any activity. So I test the network with my laptop ( connectivity is confirmed ). The network port is working properly- I plug in the LaserJet Pro 400 MFP (M425dn) and restart it - no network activity. I tried several ports in the front office and the printer can't connect to the network. BUT HERES THE FUNNY THING . If I take the printer to the back room where the router/switch is and plug it directly into the switch
( the same port as the front port ) it works !!!!! so why doesn't the printer work at the front office network port, where all the other devices work just fine using the same port ? But it will work, at the router/switch using the same port lol this is drving me crazy
any help ? ? ?

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Laserjet pro 400 mfp m425dn says install black cartridge

I have a laserjet pro 400 mfp m425dn that keeps giving "install black cartridge" message. I mistakenly thought it was calling for a new cartridge so I ordered one and installed it. It still gives the message. I could not find anything out of place. I did notice that the left side of the cartridge is slightly raised. (may be my imagination because it is very slight.) Any suggestions???

Hello Sardonnic_Pizza,
I understand your concerns. Unfortunately, for this type of printer, I need to direct you to our Enterprise Business Community Forums. This will be the right section to troubleshoot this issue.
Good luck.
I worked on behalf of HP.

HP LaserJet Pro 400 M401a Laser Printer Not Saving Downloaded Fonts

Hi,
we have recently purchased an HP LaserJet Pro 400 M401a Laser Printer which needs to be used with a system that downloads fonts for correct style printouts. The problem I am having is the fonts download initially which is great, but they are not saved by the printer after 1 printout so the user is having to download the fonts everytime she wants to print something.
All other printers in the office are HP2055 and work as expected saving the fonts after the initial download. I have asked the support team of the application to have a look at the situation and they say everything is setup correctly so it may be an issue with the printer. Printer is installed on a Windows XP SP3 PC.
Firware version: 20121205 (15 Dec 2012)
Driver Version: 61.140.04.14138 (1 Jan 2013)
Any help would be appeciated, thanks.
Robert

If the downloaded soft fonts are definitely not being saved (despite the download presumably terminating with a 'make soft font permanent' escape sequence), then the problem must lie in the firmware - and the only resolution is if HP releases a new version with a fix.
To be certain about which PCL5 fonts are resident in the printer, you have presumably printed off a 'PCL5 Typeface List' via the relevant front panel menu (assuming this printer has one).
Or you could send the following direct to the printer to invoke that report:
<Esc>%-12345X@PJL COMMENT Print PCL Font List
@PJL DMINFO ASCIIHEX = "040004010105020402015E"
<Esc>%-12345X
where <Esc> represents the non-graphic) Escape control-code character (the character with decimal code 27, or hexadecimal 1B), and each PJL statement is terminated with a LineFeed control-code (decimal 10, hexadecimal 0A).
Assuming that the printer is USB-connected, you could send the contents of the file (name, say, testfile.prn) holding the above to the printer using the copy command in a command-prompt session:
copy /b testfile.prn \\computer-name\share-name
where:
computer-name is the name of the host workstation
share-name is a share name of the installed Windows printer instance.
I don't have access to your model of printer, but I do use a LaserJet Pro 400 Colour MFP 475dn (MFP equivalent of M451 printer), and this does appear to retain downloaded 'permanent' soft fonts - but only until the device goes into 'sleep' mode!
So it is probably a common 'fault' (or 'design decision'?) across this family (LJ Pro 400) of printers.

HELP! My HP LaserJet Pro 400 color MFP M475dn printer will NOT print!!!!

HP LaserJet Pro 400 color MFP M475dn- CE863A
Printer is on a network and can connect to multiple computers that include: Mac OS X, Windows 7, and Windows XP.
When I try to print from my iMac, the printer queue says "The printer is not connected". When we try to print from the Windows computers, it just sits there in the queue and doesn't print. When I go over to the printer itself and try to print either a demo page or a supplies page directly from it, it says on the screen that is printed it but nothing happens. It doesn't hum or anything! The port where the network cable is connected is lit green which HP says that means that the network cable is connected. We have had this printer for a year now and something like this has never happened.
I haven't switched any software or anything before this happened. It was working fine on Saturday when we were using it, but when we came into work today, it just decided it would stop printing!
I am stumped! I tried 'pinging' the printer's IP address from my iMac and it pings just fine. Does anyone have any tips?
(I tried doing the obvious too- like turning the printer on and off and shutting the computers down- and nothing!)
This question was solved.
View Solution.

Okay, so I'm feeling slightly stupid right now. I decided I would shut the printer down for about an hour to see if that was it and what do you know- it was! I had shut it off a few times before but I guess it just wasn't long enough. What a pain!
Thank you to anyone who took the time to read this! Sorry to waste anyone's time!!

HP LaserJet Pro 400 color MFP M475

Hi
I've a HP LaserJet Pro 400 color MFP m475dw that is often offline. This is the first problem.
Anyway, I've been trying to install the software from yestarday but it's impossible becouse the install program stays at 99% for a long time and than a fatal error message cames:"due to the lomg time ....."
I cannot print, scan or fax anything.
It's real bothersome.
Can anyone help me?
Thx

@ammarch
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Cannot connect to HP ePRINT Web site with LaserJet Pro 400 colour MFP M475dw

LaserJet Pro 400 color MFP m475dw- Just installed. Scan, print ,copy ,fax all working fine! using WiFi
Using IMAC OS 10.8.2 with all updates
Using Netgear router DGN2200v3
Printer will not connect to HP ePrint Website
Printer connects to the Hp Support and Profile for fax set up etc. But the "HP Web Services" Section when entered and hit the Enable Button-- It does not connect to the site --- it just seems to just refresh.
if i try to connect thro the printer not the imac and try enable web services it says" Connecting " on the screen BUT after a few minutes of trying -------- then says " CONNECTION ERROR-- the printer is unable to connect to the service. Check the internet connection
ANY IDEAS-- AM I MISSING SOMETHING ???
MANY THANKS
This question was solved.
View Solution.

I would try pulling up the embedded web server (EWS) by entering the IP address for the printer in to a browser and set a static IP address & DNS.
The information for the default gateway, subnet mask and that IP address can be accessed from the Setup menu on the front panel, go to Setup>> Reports>> Network summary and that will print it off.
Once you have entered the IP in to a Browser and have the EWS pulled up, navigate to the tab at the top labeled “Networking”. Then click on IPv4 in the left column; that will bring up the Address configuration page. Set the radio button to manual and fill out the IP address, Default gateway and Subnet mask with the information from the report. Do not worry about filling out the portion titled WINS server, that can be left alone.
You will then want to fill out the DNS portion of the page, The Preferred should be set to 8.8.8.8 and the alternative/secondary should be set to 8.8.4.4. Then click “apply”
Power cycle the printer. Turn it off, wait 30 seconds and then turn it back on. Once it is completely up and running reattempt to connect to web services.
I am a former employee of HP...
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My new HP Laserjet Pro 400 M 401 cannot activate ePrint feature.

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