My new HP office jet pro 8610 is LOCKED.

somehow while setting up my new HP office jet pro 8610 it locked It .
I am trying to set up internet wireless and i am so frustrated! message states:
you cannot use the device's built in networking capabilities because these capabilities have been disabled when the device was set up. for more imformation, contact your network administrator who set up the device.
A simular message comes up for every feture I wish to try on this printer.
I am this person. .....
Does this printer have a master reset? i can not find it. please help so I dont have to put it back into box and return it to the store. thanks Jodanalynn

Hi @jodanalynn ,
I see by your post that you need to reset the printer. I will be happy to help you.
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a great day!
Thank You.
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Gemini02
I work on behalf of HP

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New HP Office jet Pro 8610 defaults to FAX when asked to print from my Lenovo.

New HP Office Jet Pro 8610 worked for 1 day after installation. Printed & Scanned OK both sided. Did not connect for Fax as don't use it. After printing a couple of documents & scanning some from the Lenovo think Pad Laptop the 8610 has suddenly always defaulted to the fax send page when asked to print any document. Still scans perfectly. I can print the same documents by emailing them to my IPhone then requesting print. Why won't it print docs from the laptop??? What can I do to overcome the problem as its slow to have to go thru the phone. (I'm 89 years old) Please help. 2Wood.

Hi @jodanalynn ,
I see by your post that you need to reset the printer. I will be happy to help you.
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

I have an early 2008 iMac running iOs 10.5.8. I need to upgrade to at least iOs 10.6 snow leopard in order to install the driver for a new HP Office Jet Pro 8610 printer. How do I go about doing this, and which version of 10.6 would be best?

I have an early 2008 iMac running iOs 10.5.8.It has a 2.8 Ghz Intel Core 2 Duo. I need to upgrade to at least iOs 10.6 Snow Leopard in order to install the driver for a new HP OfficeJetPro 8610 printer. Which version of 10.6 would be the best for this Mac and how do I go about upgrading?

Click here and buy the DVD.
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Office Jet pro 8610 for windows server 2008 R2

I have the new Office Jet pro 8610 prither but dosn't have the driver for "Windows Server 2008 R2 Enterprise" 64 Bit.
What to do now. Can you please provide ?
Thanks in advance.
This question was solved.
View Solution.

Hi,
The same driver as provided for any Windows OS as Windows 7 or 8 should be used, the installation however should be launch via the command line and not as a standard installation.
Follow these steps to install the printer software on a server:
http://support.hp.com/us-en/product/HP-Officejet-Pro-8610-e-All-in-One-Printer/5367603/model/5367606...
Shlomi
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I receive the error "The Selected Color Format is not supported" when I try to scan from my HP Office Jet Pro 8610.

I receive the error "The Selected Color Format is not supported" when I try to scan from my HP Office Jet Pro 8610 using Adobe Acrobat Pro 11. I recently purchased the printer. I believe I ame using all of the defaults. How can I correct the problem?

Hi,
Both printer and computer seem to be on same network.
Please download and run the following utility to troubleshoot on the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
Also download and install the firmware update from the link below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89897-4&cc=us&dlc=en&lc=en&...
Although I am an HP employee, I am speaking for myself and not for HP.
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New hp Office Jet Pro 8500 A910 will not take printing from computer to printer

My new HP Office Jet Pro 8500 A910

Hi Acepvteye,
Welcome to the HP Forums!
I understand that you cannot print with your HP Officejet pro 8500 A910, and I am happy to help you with this
issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, or USB.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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Why can't i use my mac book air with my new HP Office Jet Pro 8600

trying to link up my mac book air with my new HP Office Jet Pro 8600 with a direct usb cable
my computer tries to download the software necessary and then says its not available at this time and to try again later, but I've tried a few times now since monday and its no different
i desperately need to print sign scan and email a document asap!
please help!

Somewhere in the printer's documentation, presumably.
HP's model designations can be incomprehensible. Try this page:
http://h10025.www1.hp.com/ewfrf/wc/pfinder?&cc=us&lc=en&dlc=en&tmp_qt=driver&tmp _searchExperience=0&tmp_product=hp+officejet+pro+8600&product=

Why can't I download drivers for hp office jet pro 8610?

I just bought the HP office jet pro 8610 and my mac book will not recognize the printer. When I'm prompted to download drivers, I am told they are unavailable from Apple. Can anyone help?

Click HERE and choose your OS X version from the pull down
ÇÇÇ

Does HP Office Jet Pro 8610 Support Adobe .PDF Files?

Greetings,
I'm thinking of upgrading from an HP Photosmart Premium C309g-m All-In-One to an HP Office Jet Pro 8610 All-in-One.
I was able to create and use .pdf files on the C309g-m. I have Adobe Reader on my computer. Will I be able to do the same on the 8610?
Thanks.
shamrock838
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View Solution.

shamrock838 wrote:
... I was able to create and use .pdf files on the C309g-m. I have Adobe Reader on my computer. Will I be able to do the same on the 8610?
Hi,
Looks like you are talking about scanning to PDF. Yes the 8610 can scan documents as PDF files. My suggestion: spend a bit more for a 8620 or 8630. Please check the following brochure, you will see why my recommendation is a 8620 or 8630.
http://www.hp.com/hpinfo/newsroom/press_kits/2014/OJPro/OfficejetPro8610_8620_8630.pdf
Regards.
BH
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HP Office Jet Pro 8610 will not print but will only fax

We have a HP Office Pro Jet 8610 and it worked fine until we hooked it up as a fax machine also on Thursday.
It used to copy, print, scan perfectly but we need a new fax machine so we went out and bought the phone cord and hooked up a fax line and telephone with built in answering to the Office Jet and the fax works , but now it will not print a document from Open Office to the printer because it tries to make a fax cover page.
I have run out of ideas can you please help?
This question was solved.
View Solution.

There are two "printer" drivers on there, to print, choose the "Officejet Pro 8610 Printer" instead of the "Officejet Pro 8610 FAX". You probably set the second one as default when the fax function is added, which is for PC fax. If you use the print function more often than fax, make the non-fax one the default printer.

My new HP Office Jet pro 8600 won't connect to my wireless Airport

I try and set up my new Office jet to my wireless and I get the message: More than one access point/wireless router has been found that matches your wireless network name. I only have one router and it is an Apple Airport Extreme. I've tried doing throught he network wizard and tried doing it through the installation on the computer with it directly connected to the computer. I called HP and was on the phone for an hour and all they could come up with was that the Airport had 5 GHz and so it will sense two routers. Huh???? What can I do? I don't want a new router since I just got that one.

If your router supports dual band broadcasting 5Ghz and 2.4 Ghz, log into your router and look at the two wireless profile names. The names (SSID) should be changed so that they are different from each other for each band 5 and 2.4. Also if the SSID is the default SSID that ships with the router, change it to a unique name as a neighbor within range may have the same SSID. Rename to "my unique SSID" and connect the printer to the new network name "my unique SSID" as example. If you need further assistance, list the exact model of your router
I was an HP employee
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HP Office Jet Pro 8610 won't scan to imac system 10.10.1

I can get the printer to scan from my computer, but not post it on the desktop. It say the function is disabled and contact set up person or administrator. My son set it up and is not available. I will be the administrator. How do I enable the function. Hp Officejet pro 8610. I'm on a IMAC operating system 10.10.1

Hello @Annpaints,
Welcome to the HP Support Forums! I see you are unable to scan with your Mac running the Yosemite 10.10 Operating system to your HP Officejet Pro 8610, when you attempt to scan to the Mac you are given the error that it needs to be enabled. Please go ahead and start below:
Click the Finder tab, and then click Go.
Click the Utilities tab, and then click the HP Utilities icon.
Click Scan Settings, and then select the Enable Scan to Computer box.
Are you now able to Scan to the Mac? I was able to find this helpful information here: Scanning with the Full Feature HP Software in OS X v10.10 Yosemite
Please let me know the outcome.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Getting MAC OS10.10.1 to communicate with Office Jet Pro 8610

My printer works fine in the internet and copy modes. It automatically downloads upgrades. When I first set it up, everything worked fine, both in harwire version and wireless. Then for some reason it quit working, as I was getting a "printer is not connected" message on the print screen. I then threw all HP divers into the trash and reinstalled frm the HP site the latest driver. Same result. I then tried to deinstall, but when I opened the HP folder, there was no "deinstall" . Could you please tell me how to correct this, as Ihave now had the printer a couple of months, without being abl to use it. Regards, Ron

Hello , Welcome to the HP Forums, I hope you enjoy your time here! I'd like to help you with the communication issues you are having between your HP Officejet Pro 8610 and your Mac running OS X 10.10. I am assuming you are attempting to connect wirelessly, since you mentioned that the internet functions on your printer are already working fine. Please feel free to correct me if this is not the case. The easiest way to confirm that both the mac and printer are properly connected to your network is to see if you can access the printer's Embedded Web Server (EWS). On the home screen of the printer touch the Wireless icon.Make a note of your IP address.On your Mac open the Safari browser.Type the IP address (ex.10.0.0.9) into the address bar and press Enter.Does your printer's page come up?You can also try doing a network power reset to refresh the network connection for both devices. Let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection. More troubleshooting steps, if you can access the printer's EWS, but unable to add to your Printers and Scanners can be found here: HP Printers - 'Printer Offline' or 'Printer Not Responding' Message (OS X) Please respond to let me know if this helped to resolve your issue.

Hp office jet pro 8610 fail to work after purchase of 38 days

After 38 days of purchasing the item- the printer screen lights up - all lights of commands started to blink- then the screen had a message with a symbol of the power button and a code B888F342 - after which the screen blacked off. after a while - lines - black and white appeared on the screen and the product never worked/function/responded or anything. kindly advice.after 38 days of purchase which the warranty was only 30 days by Pricemart - the number of days of usage of the pirnter was 10 days. I cannot get a refund - so i would like some technical advice please. Unsatisfied Customer, Johnny John

Hey , Welcome to the HP Support Forum. I understand your HP Officejet Pro 8610 e-All-in-One Printer is not functioning from start up. I would like to help. It's not optimal that your retail warranty's expired, but I would like to point out that all HP hardware's covered automatically with a one year warranty. (Source) If you'd like to pursue servicing or replacement options I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods (phone, chat, email). I do have some basic troubleshooting steps you can try in the meantime: Are you getting any sort of menu functionality, or is the printer stuck on the load screen when you power it on? If you can get to the point where it's possible to interact with its menu, I would recommend restoring the printer to factory defaults*. Here's how: *Note that completing this step will reset your printer's wireless configuration, ePrint address, and other customized printer settings. If you have created a custom @hpeprint.com address it will be permanently erased. For more information on custom ePrint addresses, click here. Touch the Setup/Wrench iconTouch the Tools iconTouch Restore Factory DefaultsEither way, although it's not essential, have you tried plugging the printer in directly to a wall socket? The power reset is the sole step you can try if there's no menu functionality. Beyond this if you can't access the menus and you're stuck in the same error state, I recommend you reach out to our tech support team (as noted above). Let me know how it works out for you. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below and clicking to accept this solution. Best of luck,

I am unable to set up wireless printing to a new hp office jet pro 6835 using a mac with OS X 10.9

I am uable to set up wireless printing for a new hp officejet pro 6835 with mac 10.9

Welcome to the forums @generalnuisance
I would suggest trying the steps in the guide I have picked out for you below. The steps should help you connect wireless to your Officejet 6835 and your Mac, running Mavericks. Let me know the outcome
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6...
Cheers
R a i n b o w 7000I work on behalf of HP
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My new HP office jet pro 8610 is LOCKED.

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