My new i-Mac OSX 10.8.2 has locked up - it will not let me re install operating system !

My new i-Mac is locked up tight and I can't at this point re-install the operating system. Has this happened to anyone ? Problem started within the first 30 days and now after only 6 weeks, this new computer is un-usable ! The Apple senior advisor on the case is at a loss.... Any suggestions appreciated !
Dearing

So since it's basically brand new, will they replace it? How (and who) do you initiate getting another one. This one was a "reconditioned" one with same warranty as a new one .

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