My new I Phone 6 will not clearly take a photo of checks I am trying to deposit with my mobile app. I give the same check to my husband and he successfully takes a photo with his Droid. Embarrassing. Is there some setting that I have not enabled?

I am attempting to use my banking mobile device. Each time I take a photo of a check for deposit, it says it cannot read it. I have been successful a few times, but only after numerous attempts. I give the same check to my husband and, using his Droid phone, he takes the photo and it is accepted the first time. I use a dark background, have a steady hand, and include all of the check in the frame as directed. It's so embarrassing. Is there some adjustment I need to make?
I love the camera on this phone. It is sharp and the color is great. I don't understand why this application is so difficult. Anyone else have this problem? There is no problem with my banks' mobile banking. If there was, my husband would have a problem also. Thanks!

Tap on the screen to get the camera to autofocus. If the image looks clear to you, but the app isn't accepting it, it's a problem with the app. Delete it and reinstall it. If the issue persists, contact the app developer.

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Thank You.

rkaufmann87 wrote:
Regarding "install a softwear call Motrorola" please provide additional information such as where you got this app and why you want to install it. It sounds like it's for some type of Motorola device so please provide additional information.
The quote was "I have not install a softwear call Motrorola" (my emphasis).
But something with that name is asking to update.
gabrielneron
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there seems to be no sound coming through either my internal speakers or my headphones, and not just in iTunes
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http://support.apple.com/kb/HT2311
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I pay 25 euros for three moit for illustrator but I can not use it. I try to cancel my subscription, but it's impossible because it is written that I have not paid subscription! Yet adobe takes me 25 euro per month!

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Delphine,
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turn off photo stream My Photo Stream FAQ - Apple Support

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My new I Phone 6 will not clearly take a photo of checks I am trying to deposit with my mobile app. I give the same check to my husband and he successfully takes a photo with his Droid. Embarrassing. Is there some setting that I have not enabled?

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