My new Ipad Air was just stolen. Does anyone have any suggestions? I have enabled Find my Iphone and it is offline.

I was in Toys R Us getting my daughter a late Christmas gift tonight and while I was in the store someone broke in my car andd stole my new Ipad Air. I have Find My Iphone downloaded, but it cant be located. It says that it is offline. I am so upset. I just purchased this about a month ago. The police came out and took fingerprints but I am just wondering if there is anything else I can do. Please help!

I did that as soon as I realized it was stolen. I just feel like I should be doing something more than sitting around waiting for the police.

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My ipad 2 was just stolen, does anyone know if there's a way i can locate it? (gps ?)

mY iPAD 2 WS JUST STOLEN, DOES ANYONE KNOW IF THERE'S A WAY TO TRACK IT?

If you'd set up MobileMe/Find My iPad on it before it was taken then you might be able - but only if it hasn't already been wiped, MobileMe hasn't been disabled on it, and if it is connected to a network. Otherwise no, it can't be tracked.
If you havn't already done so then you should report it to the police and change any passwords that you were on it - iTunes account, email accounts, and any stored on websites/notes/emails on it

Getting my stuff on my stolen iPad 2 unto a new iPad Air I just got

Please help me retrieve my notes, podcasts, music and others I had on my stolen iPad 2 back unto a new iPad Air, I just got.
Also how do I change the expired Visa debit card I used to register on iTunes, please?

Restore from iTune Backup
1. Settings>General>Reset>Erase all content and settings
2. You will be asked twice if you want to erase iPad
3. Slide to set up
4. Select Language
5. Select Country
6. (a) Use Location Service (b) Don't use Location Service
7. Choose Wi-Fi Network
8. Enter Wi-Fi password
9. (a) Setup as new (b) Restore from iCloud Backup (c) Restore from iTune Backup
10. Select "Restore from iTune Backup"
11. You will be instructed to connect to iTune (computer)
On computer
12. Two options offered
13. (a) Set up as new iPad (b) Restore from backup (a list of backup will be shown)
14. Select Restore from backup and select the backup
15. Continue
16. Restoring iPad from backup
17. The settings for iPad restored

HT1349 I lost/had my iPhone stolen. Tried using Find My iPhone and it's offline. It was set up. What do I do now? Do I report it stolen? What is the best way in getting back my iPhone if any? Thank you in advance.

Tried using Find My iPhone and it's offline. It (Find my iPhone) was set up. What do I do now? Do I report it stolen? What is the best way in getting back my iPhone if any? Thank you in advance.

Find My iPhone is good for misplaced iPhone but not good for thief and it was never meant to be.
You chance of getting it back is very small.
There are a few things you can try.
Try remote lock/wipe your iPhone through Find My iPhone.
https://www.icloud.com
You can report to the police, cell carrier (expensive cell charges for international calls, roaming etc)
Change all the passwords used in iPhone: Apple ID, E-mail, Bank Account ....
http://support.apple.com/kb/HT2526

I've been working on our church website and suddenly, my computer will not connect to the site. I keep getting a message saying that the the connection to the server was reset while the page was loading. Does anyone have any ideas of how I can fix this?

I've been working on our church website and all of a sudden this week, my computer will not connect to the site. I keep getting a message saying that the the connection to the server was reset while the page was loading. Does anyone have any ideas of how I can fix this?

The "The connection was reset" error message can be caused by a bug fix for the BEAST (Browser Exploit Against SSL/TLS) attack that the server doesn't handle.
*[[/questions/918127]]
*[[/questions/918028]]

Can't get keynote to AirPlay or iPad to mirror...does anyone have any suggestions?

Can't get keynote to AirPlay or iPad to mirror...does anyone have any suggestions?

IPhone/ipad/ipod has never supported this.
Bluetooth is supported for handsfree telephone, stereo speakers, some keyboards, some peer-to-peer apps from the app store and interent tethering ( if provided by the carrier).
Other than the above, it will not connect to computers or other phones.

Help! I cannot connect Itunes store after my ipad 1 use ios5! Does anyone have a similar problem?

help! I cannot connect Itunes store after my ipad 1 use ios5! Does anyone have a similar problem?

Same :(
Do you have any problem with apps? I can download or update apps without problem. Also no problem with podcasts, but no music, no video or movie: cannot connect to iTunes Store :(

Does anyone have experience for disk damage and loss?

Does anyone have experience for disk damage and
loss for B1? What's the procedure to get new one?
Any cost involved.
Regards,
Kenneth

Hi Kenneth
Usualy we take the strongest measures to avoid that and never let it come to that. You should of had back up's running on and off site. How bad is your problem?? I'm assuming you are talking abou a hard drive that is faulty. Have you tried restarting in Safe Mode??
You get experts that can retrieve data from a hard drive depending how bad the problem is. It usualy cost more than the Hard drive......but if you are desperate and value your data you'll do it.
Hope this helps

TS3274 I purchesed a new Ipad Air on the 23rd Jan, I have been travelling so not given it much use compared wit the old one but I noticed the battery was running down even though it was in sleep mode. Lat night it was on 58% charge, this morning i had a l

I have a new Ipad Air and have noticed everytime I open the screen the charge has reduced. over night it dropped from 58% to below 10 with a low battery warning.
The screen was asleep, cellular switched off, Bluetooth on for the keyboard. all setting infact the same as my last model which performed excellently.
Anyone know why its losing its charge so quickly. it also sems very slow to recharge also, in one hr its gained a 12% charge.

Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
The quickest way (and really the only way) to charge your iPad is with the included 10W or 12W (5W on Mini) USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (2.5W, most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
iPhone: Hardware troubleshooting (Power/Battery section also applies to iPad)
http://support.apple.com/kb/TS2802
Extend iPad Battery Life (Look at pjl123 comment)
https://discussions.apple.com/thread/3921324?tstart=30
iOS 7 Battery Life Draining Too Fast? It’s Easy to Fix
http://osxdaily.com/2013/09/19/ios-7-battery-life-fix/
New iPad Slow to Recharge, Barely Charges During Use
http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
iPad: Charging the battery
http://support.apple.com/kb/HT4060
Best Practices for iPad Battery Charging
http://www.ilounge.com/index.php/articles/comments/best-practices-for-ipad-batte ry-charging/
How to Save and Prolong the battery life of your new ipad
https://discussions.apple.com/thread/4480944?tstart=0
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
Install and use Battery Doctor HD
http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
To Extend a Device’s Battery Life, Get to Know It Better
http://tinyurl.com/b67c7xz
iPad Battery Replacement
http://www.apple.com/batteries/replacements.html
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
 Cheers, Tom

The glass on my new ipad air was broken one day. I have had it for about a month. 1 day I took it out of its case as usual and the screen was splintered at the top and cracked downwards. It had not received any bangs, or been dropped or anything. Help!

Hi, I have had my ipad air for about a month. The other day I took it out of its cover and it was splintered from the top with downward cracks. It is new and under warranty so I rang the support team. They told me that it would cost about €120 but could be repaired on the spot and they made me an appointment at the local genius bar. I got there and they told me that I had dropped it or banged it or something. I said I had not, they insisted that I must have done. I repeated several times that I had not - it was obvious they did not believe me, they said I must have done. They then told me they never repaired or replaced broken glass in any ipads, that the man on the 'Support' had been wrong. They always replaced the whole ipad at a cost of €300. I was devastated at not being believed and at the amount of money they were asking for. I left and rang the support again. I was told their system was down but to call on monday to get a quote for the reparation, I could send it to my home insurance company and they would undoubtedly cover the repair. I asked how long this was all going to take because, I was in the middle of a big project and this was taking up my time, and also I needed the ipad for my work. They told me it would be done in a minute. I rang on the Monday and I was told it would take up to 5 days to send but probably it would arrive sooner (it is now thursday, I have received nothing). I then rang my household insurance, a big company - and they told me they had never heard of such a cover. I asked if this was because I had a very basic policy, they said, no it wasn't that - I didn't have a basic policy I had quite thorough policy, but they didn't know of a policy in any comany that would cover this sort of damage. I was stunned - yet again I had been given false information and false hope by apple. Yet again I was let down. I then decided to do a further investigation on the internet and discovered a long trail of comments on Apple Forum of people who have also had splintering and cracking of the ipad air glass for no reason whatsoever. Some have commented that the glass could be thinner in order to reduce the weight, some have said that the splintering could be caused by a weakness in the casing at the top where it is plastic (the ones that take sims) that might make it more flexible and therefore liable to crack.
All of the posts and complaints on the apple forum and elsewhere seem to point to a design fault. However throughout all this I have been mislead by apple support staff constantly who all say different things, I have virtually been accused of lying by denying that my ipad received any kind of impact by apple staff and I have been left feeling incredibly frustrated and upset by the total lack of any kind of real help by Apple. All this despite being acomplet apple user in my business for the last 25 years, where I have never come across this attitude towards me as a customer before.
When the screen on my iphone broke, it was because I fell in the street while I was talking on the telephone, it flew out of my hand and smashed on the pavement. I was rolling around in agony, while my son was holding up the smashed telephone wailing 'Mama, you've smashed your iphone!!!' This of course, I blamed on noone but myself - it broke because it fell, I paid an arm and a leg without protest to get it repaired.
This is not the case with my new ipad air. It has splintered for no good reason at all - and noone at Apple seems to want to help me or to care!
I would really appreciate it if someone could tell me if there is anything else I can do to ge this matter resolved?

If it was a refurb replacing one that was under warranty, the warrany is good until the original warranty expires or 90 days from replacement, whichever is longer. In either event, it should still be covered if you've only had it for a month. (assuming you're in the US here). You can try to restore it as a NEW device rather than restoring from your backup, but this sounds like a hardware failure... I think. I'm not sure what you mean by "the top half of the screen slides". If you mean only the top half is touch sensitive, how can you determine that? You wouldn't be able to slide to unlock if that were the case...
Sorry, I'm a little confused by that description.

New ipad air not connect to my home wifi (it is working). switched on select country, language and invited to select wifi via password - join lights up - 'joining' - message can't join / dismiss

New ipad air
home wifi working
Switch on - select langauge / country
home wifi on list
password in - Join illuminates - seems to be connecting then - message - 'cant connect - dismiss'
I have turned internet connection off + on no difference
Can any one help?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Trying to set up supanet emails on a new iPad air.... Anyone help...?

CCan u help with setting up in and outgoing settings for supanet emails on new iPad air. Pop dosnt seem to work

Hello Megandog,
If you are still not able to send mail from your POP account, I would recommend these steps from the following article to help you out there, named:
Get help with Mail on iPhone, iPad, and iPod touch
Make sure your settings are correct using Mail Settings Lookup.
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Tap the affected email account.
Tap Delete Account.
Add your account again.
The Mail Settings lookup may contain outdated information for your provider, or if it doesn't you will need to reach out to the email provider to get the appropriate settings for it with this from the same article:
Check with your email provider for specific settings.
Thank you for using Apple Support Communities.
All the very best,
Sterling

HT6058 Last night my ipad air was just fine this morning there is no connection to the internet

last night my new ipad was just fine. i charged it overnight this morning there is no internet connection. other computer in the house is just fine

First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
And reboot your Wi-Fi router. Turn off the power for thirty seconds then turn it back on.

I have set my new mac air up but when i send an email it automatically sends it to my iPhone and my iPad as well as the recipient

i have set my new mac air up including the email but when i send mail it sends one to my iphne and my ipad, as this is my first mac air is there a tick box that requires unchecking

[http://support.mozilla.com/en-US/kb/Changing+the+e-mail+program+used+by+Firefox]

My i phone was just stolen in guilin china.any chance to get support yo find its location?

got info as if clouds may be helpfull ...???

If you did not set up the free "Find My iPhone" service on the phone BEFORE it got stolen, there is no way to track it.

My new Ipad Air was just stolen. Does anyone have any suggestions? I have enabled Find my Iphone and it is offline.

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