My new iPad mini does not show under manage devices

I just purchased a new iPad mini for my husband. I removed his old one from the section of iTunes that reads manage devices. And even though his new iPad mini is synced and backed up, now the new one does not show under manage devices.
Can anyone tell me how to get it to show up? I called Apple support and the lady trying to help me did not even know what I was talking about.
Thank you.

If you're on Windows read this support article.
If on Mac, read this one.

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